Jason, I have no missed calls. I am looking at multiple unreturned emails. I also went in and checked on the venting that we were told was connected to the exhaust. It was not. I have added a picture of it to the review. read more

Excel Services - Heating & Air Conditioning/HVAC Near Me - Escondido, California

If I can give more than 5 stars I would! I highly recommend Excel Services! We wanted to relocate our HVAC unit from a closet inside our house to the attic so that we can expand our shower in our master bath. We met with 3 HVAC vendors and Excel made the best impression on us. Excel's bid was competitive, but Jordan sold us on the job - he was informative, offered different options and answered all the questions. From project start to finish, we were blown away by the professionalism, the crews' politeness and how well this crew worked together. It was like a well oiled machine. We worked with many vendors, but Excel blew us away. You never heard the crew complain or curse once on the job! It's so rare to see a crew that were so polite to each other and just kept working even when they hit multiple snags. Our project manager, Frankie was AMAZING! Thank you, Frankie for getting down and dirty with crew and helping with the hiccups on the job! Frankie communicated everything to us and kept us in the loop. Also, shoutout to our man, KEITH! He was the one working up in the attic. That man never complained and always had a smile on his face. You da man, Keith! Honestly, the crew was unbelievable. Excel, you have AMAZING people working for your company and it shows. If you're looking for a trustworthy, hardworking, polite crew of people -look no further than Excel! Trust me you won't regret it! Thank you, Excel, and a special thank you to all the crew members who were here working on this job! We appreciate all of you! We will be recommending you to all of our friends and family! read more

Alex came over right on time the next morning after I sent out a request for a quote. When we had that freak weather last week with all the rain and snow in places other than the mountains, our heater went out Not only did he quickly identify the problem, but he also him gave me and my husband very good tips as how to care for and maintain the HVAC system. Since we are first time homeowners he gave us a little booklet that he wrote himself. Bonus points! read more

Awesome staff and installers. That Jose guy was super helpful, thank you guys for everything! read more

I am delighted with my new HVAC system. Everyone involved was extremely knowledgeable, from the salesman to the installers. The system works great! read more

An amazing family owned and operated business with great attention to customers needs. Very reasonably priced with friendly and professional technicians. Highly recommend read more

Scheduled a routine A/C service. Adrian did a great job as always. He discovered the capacitor was defective and replaced it. Always good to have routine service done and I would highly recommend Excel! read more

Had a problem with our dryer vent. They came and fixed it with minimum of fuss.

Called for an appointment during the recent heat wave. The appointment was a week out, which I understand a lot of people might have been in need like me. I was told their technicians were getting appointments done head of schedule and it might be earlier than the appointment provided. Two days later I received a call that a technician could be out later today if I would like. Of course I took the earlier appointment. Tony, showed up, asked what seemed to be the problem. Listened to me. Then checked a couple of things. He was able to fix the issue quickly. He did recommend me replacing my HVAC system because of the age. No pressure sales pitch. Thank you Tony and Excel. read more

We booked an appointment with Excel because we had a previous a/c unit installed with them just a couple of years ago. Our second a/c unit suddenly stopped working and we crossed our fingers we could get it repaired to buy a little more time before replacing it. They responded quickly with a next day appointment. The repairman was friendly however kept referring to our "dinosaur a/c unit". He determined we needed to replace the condenser because it was inoperable and would be very expensive to replace on such a old unit. He charged us a $120 service call and let us know a manager would contact us for a quote to replace the whole unit. They came back with a quote of in the $12,000 plus range. We trusted their opinion from a past purchase however decided we would get one more opinion/quote. The next day a different company came out, they agreed the unit was old however the condenser was in working order. We were told the actual problem was there was no power to the unit, we had a bad breaker. He said he had the part and fixed it immediately. He agreed the unit was old but could fix it for now. We paid him $100 for the service call and the part. It is working like a charm. I know we may only have a little time before our dinosaur finally is out for good but we WILL NOT USE EXCEL when replacing it! I will pay someone else more money if I have to as long as they are trustworthy. I am annoyed that I have to use Excel for my other unit which is under warranty because I do not trust them. read more

We had some issues with our ducking and heat not being balanced. We are happy they came out and took care of the problem.

Adrian from Excel Services came today 3//23/2023 for our air conditioning warranty check up. First he was friendly, courteous and very knowledgeable. He checked, adjusted and fixed questionable safety problems he came across. In fact he did more in this inspection than any other warranty service employee ever has. Kudos to Adrian. As I told him as he left he deserves a raise! Thank you Joanne read more

Excel Air came to our home mid July to remove our AC unit (so a contractor could come in and do repairs from a leak we had). Long story short, lots of problems with the other companies we had to work with. Our contractor sub-contracted a company to repair and re-install the AC. They did a horrible job. When they were done, they told me not to use the AC as it still was not working well. Never hear from them again. I called Excel and they came out right away. Jason sent in a quote to the insurance that day. As soon as it was approved, he and his team were on it to get us back up and running. Juan showed up with another Excel employee and they spent 8.5 hours here going through everything to do with the AC with a fine-tooth comb. Juan would show me things he found. It turns out that the sub-contractors re-installed the AC until wrong and using a lot of things that were not up to code. The previous company used parts that didn't fit and taped them together. I don't understand the workings of AC, but Juan let us know that we were lucky not to turn it on. If we had, and we had gone into the garage, we could have died!! So Juan, and Excel Air saved our lives. Literally! They all deserve medals! This group is incredible. Jason, the manager, is professional and responsive to calls. Juan is one of the most incredible workman we have ever had at our home. Cannot thank this group enough! We will be using them for all our HVAC needs. read more

We finally decided that it was just too hot in Escondido without air. Big thank you to Erin and Art for taking care of the quotes and getting us the best deal. On AC installation day, Tanner and his team were amazing. Friendly and professional. Our house feels so cool! Thank you to the team. Highly recommend. read more

We interviewed 3 companies to replace our aging A/C and heater. Excel offered a great solution, backed up with evidence about the efficiency of the chosen systems. They have been nothing but professional, including the original install, as well as the annual maintenance. Just had Steven come to do the annual for our heater; he was courteous, very aware of COVID and wore appropriate protective gear, and he was friendly. I recommend Excel for anyone needing any HVAC help. read more

Great job done. Carlos, Paul and Tanner and his crew were really helpful, professional, knowledgeable and hard working people. I'm glad I hired them and recommend this company for everyone who needs heating services. They provided all we customers look for: on time, quick response, reasonable price. read more

I don't understand these people. I need a complete set up - entire HVAC system with duct work. I was an easy sell because I already know I needed these things. I know it's going to be expensive. The guys came out to inspect everything and did an outstanding job! That's what the 2 stars are for. They were going to send me a quote. I needed to get some work done before installation but it had been a long while and I got no quote. So I called the company. The lady I talked to said they would get me one. That's been a few weeks ago. Still no quote. Today I signed a 10K contract with another company who was VERY knowledgeable, thorough and respectful of my time. If Excel didn't want my business, why did they bother coming out???? If they didn't want my business - just say so and I will move on. read more

Rude receptionist is giving the run around and is unwilling to accommodate after sale support. This place used to be great with customer service, but the previous employees are gone and the new employees are not supportive. read more

As a tenant, I am at the mercy of my landlord and luckily Excelair took great care of the AC in my home. Robby Miller was great.. friendly, knowledgable and did the work quickly. I now have a working unit to finish out the summer and recommend Excelair! Request Robby if you can.. you won't be disappointed! Update: 8/9/19 Excelair had to send another rep out to adjust the first fix.. Wyatt was also great. Also made sure to clean and sweep up debris from the job.. fixed it pretty quick. Still happy with this company! read more

We just had an air conditioning system installed today by Tanner and Jayson. They were so professional and answered all of our questions. We would highly recommend them to anyone. We are so glad we found this company on the web. I was attacted to the professional looking brightly wrapped blue and gold van. read more

The whole team at Excel Air has been outstanding. They were patient and walked me through each step in the process and explained the reason behind each valued item. I met with 5 companies before I decided to move forward with Excel Air, they were the only company that took the time to help me understand what I was buying and how it would benefit me and my family. You can go with the other guys, but they were not there for me when I had questions about the price, Excel Air was. They even came out to the house, during Covid, and met with me twice to make sure all of my questions were answered and helped me find the right system for my house. I would recommend their services over and over again. I wouldn't waste my time with anyone else, the other guys service doesn't hold a candle to Excel Air. They truly EXCEL at their profession. read more

Chuck Leonard was my tech today. Called before coming. On time. Very polite. Explained everything so I could understand. He is a great representative of your company. read more

Very disappointed with this company. I've never posted a review and honestly, i never thought my first review would be a bad review, however I feel everyone should be aware of the situation ... for they're own safety. In April 2016 I decided to add an AC system to my house do to the extreme hot weather that we were expecting. They installed the AC right away, and in May I started using it. At the end of June I went on vacation only to be notified by my maid of the horrible disaster she walked in to, literally, a day after I left. (See images) I was shocked when I saw the video, to say the least. Mostly I was thankful that we weren't there, since this happened in my son's bedroom. A few things that were damaged: Mattress, $1,200 Laptop, $400 Desk, chair, carpet, covers, sheets, clothes, etc etc. Plus, you can imagine the inconvenience of not having that room available for 2 months. I've been asking to settle this for a certain amount, and what they're offering is no where close to covering my expenses and inconvenience! This was a job that was not done right the first time, and unfortunately I paid the consequences of their unprofessionalism, that could've, it didn't, but could've, caused some bad bodily damage. Be careful. read more

I have been with Excel Air for many years but today I received my best service ever and it was because of Robby Miller. He was thorough, and even corrected my noisy A/C unit, something that the previous guy called "normal" Hats off to Robby Miller, and I look forward to seeing him again in 6 months Joe Larkin read more

Above and beyond 5 stars! Excel Services has been servicing our HVAC system for years but recently we were in need of a multi-unit mini-split system so we reach out to them for a quote. Josh, the salesman was great! He took time to figure out what we needed for our mini-split system. They quoted a reasonable price, and the technicians, Frankie, Keith and Jose (I hope I got their names correct) were amazing! They kept the project areas clean, even wore shoe booties, they were all very respectful, and knowledgeable. We had a bit of a complex project, and they were able to strategize and install a much more ideal system for us. We recommend them to all of our clients, and we will continue using them to service our systems in the future. Thank you!!! read more

When I decided to change out my old heater for a new heat pump, I got estimates from four different companies. Josh, with Excel Services, gave me the very best estimate. Not only did he quote me a better, more efficient heat pump for a lower cost than competitor companies, but he was able to add a new water heater as well. And I'm so glad I went with Excel Services. Their work has been excellent from start to finish. Their installation team is very knowledgeable, efficient, and they took care of every detail in such a caring way. My installation took a little longer time with more effort on their part because of the small space the air handler was installed in. The team worked like champs and accommodated my schedule to extend the time needed. I recommend Excel Services for 100%. read more

This is such a great company who gives wonderful service. The technician came on Monday morning and we determined that our 41 year old air con was not repairable. Steve, the salesman, worked us into his schedule that afternoon and thoroughly explained our options, we signed the paperwork and the whole system was installed on Wednesday. The installers were on time, cleaned up and now we have air and heat for the winter. My husband and I highly recommend Excel Air - and a big shout out to the lead installer, Miguel, and his crew! read more

Chuck Leonard was a very good tech. He arrived early and was very thorough, he went as far as cleaning up after himself. I would highly recommend him to anyone looking to get their HVAC serviced. read more

Steve was super helpful in getting our A/C running. Explained everything well, and did a great job at a fair price. Very honest and knowledgable. I would use Excel again, and especially recommend Steve M. read more

Our AC unit became inoperative. Excel had a technician arriving the next day. When does that happen? Within an hour the unit was running and has been working fine since. The technician spent the time explaining the problem and the fix. Also did a freon check and added some. Price was fair. I have used this business before and was pleased.....I recommend this business read more

I'm a senior woman who recently bought a unit in a mobile home park in Vista, Ca & decided to install central air conditioning! I was referred to Excelair through their full page ad in our monthly newsletter here & just finished up working with their salesperson Steven, on (3) different bids which would accommodate what I needed. I did accept one of the bids which suited me best & with perfect timing to install because of special discounts being offered from this Company through the end of this month! The courtesy & professionalism that Steven showed me at all times & his willingness to help me meet my goals & budget convinced me that I was making the right choice to give Excelair my business. read more

Chuck Leonard came to inspect our HVAC system on 8/6/21. We had, had some problems with some of the rooms not cooling as well as others, and also had questions about some debris coming from one of the vents. He was extremely thorough and checked every area that we had questions on. His inspection of our property and all areas of our system were outstanding and once he was done our system was in perfect working order, he also was meticulous in making sure everything was clean and in perfect working order. Would definitely recommend the service from ExcelAir and recommend Chuck to service your system. read more

The service from technician was great. They were available as promised and work was quick. He filled R-22 within the hour. However, their cost is higher for R-22 per pound ($282) than what is mentioned in this article dated July 2021: https://www.angi.com/articles/what-fair-price-r-22-refrigerant.htm#:~:text=The%20cost%20of%20R%2D22,%24150%20per%20pound%20for%20installation. Their $49 for $85 deal is misleading and could be improved because it took a bit of explanation to clarify why the deal wasn't applied. I was a bit disappointed with the service level at the office desk. Either they need to remove the coupon deal or update it. It's false advertising and I went for them originally because of the coupon but found out during payment that it didn't apply. I would call around to compare prices first before going with them. If you do go with them, ask for a price sheet to fill R22. read more

Our AC stopped blowing out cold air on a Friday night so we called Excel and luckily they came out the very next day-last minute, which is what justifies the 1 star. The technician replaced the air filter, "checked" the compressor, recommended a compressor pad and $85 later , was on his way . We received a quote for the pad several days later and decide we'd sit on it since it was more than we expected. The very next day, 5 days after Excel came out initially, our AC stops working again. I contacted Excel, they apologized , said they're going to take $100 off the quote and will speak with the technician about the continuing issues . A rep from Excel called my husband , gave an even lower quote but before hanging up , the rep said that Roxanna, the office manager, said the new quote that was given was in fact , too low and they will call us back with the actual quote . Which they never did . In desperation , my husband went out to look at the condenser and noticed that the capacitor had blown and contacted Excel again. Spoke with Roxanna, gave her this info and she said that she would contact us in 15 minutes which again , she never did . Now, I get that Excel is probably slammed with customers with the recent heat wave, but to charge us $85 and to not completely diagnose and fix a problem is unacceptable. We are not looking for a temporary fix , we wanted a resolution. We do not recommend Excel as their staff has failed to follow through on so many levels. Luckily , we found a wonderful company. Their tech found that the circuit board is fried , capacitor , relay and booster needs to be changed out. All this was tested out in front of us and he explained exactly what it was that he would be replacing. These are all things that we expected at the very least from Excel . Further , we were told that if Excel had followed through initially , we could've avoided the fried circuit board and a few of the other issues . Excel left us in a very precarious position when needed their services the most . We are glad we found another company that followed through . read more

Initially things didn't go right but Jason Glassow, Director of Operations, made things right. Jason was very honest and made proper accommodations. Very very respectful and customer oriented. You don't see too many companies going out of thier way to meet the customers concern but he went above and beyond to meet my needs. Excel Air offered additional accommodation with repairs, replacements, and top customer experience. Really happy and will look forward to working with in the near future. read more

I've been using Excel for my HVAC maintenance for a few years. They've always been good, but today's maintenance was above and beyond. Our A/C system is pretty old, and I'm always worried they'll tell me a I need a replacement, but so far they've been able to keep it going strong. I always wanted to give special kudos to our tech today, Chuck Leonard. Chuck came an clearly explained what he was going to do, and how long it would take. He was very friendly and respectful of my time and my house. He not only did everything he said he would, he meticulously cleaned everything, even things left over from a earlier visits. He arrived right on schedule, and called before to confirm. Really everything you want a service call to be. Thanks Chuck and thanks Excel. read more

After meeting with eight different companies, my husband and I decided to hire Excel Air. We were impressed with how Alex was able to explain the information to us on the system that we ultimately chose and answered all of our questions, and he was very responsive. We had a larger system in the house and a smaller garage unit installed and had to redo duct work, so in all, our installation took four days with 2-4 guys onsite each day. Unfortunately, some personal items were broken in our garage that were on an adjacent shelf during installation, but overall, everything went great. We are happy with the system and the choice to partner with Excel Air, so much so that we recommended them to our neighbor's and they just got their new AC installed this week! read more

Chuck Leonard was the technician from Excel that came out and did an end to end check of our air conditioning and heating system. Chuck was very professional and knowledgeable. Outstanding service with the upmost to attention to detail! He called before coming, was right on time, courteous, and explained everything the service included and kept me updated as he progressed through the maintenance checklist for the A/C and furnace. Great representative for your company! Thanks Chuck! read more

This review is only for their online chat support; Don't waste your time talking to those people. They will just get your information and tell you they are online support and only have "general knowledge", which is translation for "I know nothing" and will just have the office call you anyway. If you ask for an email, don't expect one any time soon. read more

Excel Services - They install free Carbon Monoxide.  Not sure if they let it into your house or they give it to you in a container, though... :D :P - Heating & Air Conditioning/HVAC Near Me - Escondido, California

I was concerned about the proficiency of my AC unit since my baby's room was not cooling down (does not help that it faces the sun in the afternoon). Steven was great! With Covid-19, he wore gloves and a mask, while assessing our unit. He gave us recommendations and explained in detail what we could do to make it run more efficiently. He came back a second time (on time) to do the annual maintenance that was long overdue. Steven also recommended to install a return plenum. Robby and Mason did this work and also were friendly and proficient. Everyone that I have spoken to in this company are courteous and helpful (props to Kelli in the office!). read more