I was concerned about the proficiency of my AC unit since my baby's room was not cooling down (does not help that it faces the sun in the afternoon). Steven was great! With Covid-19, he wore gloves and a mask, while assessing our unit. He gave us recommendations and explained in detail what we could do to make it run more efficiently. He came back a second time (on time) to do the annual maintenance that was long overdue. Steven also recommended to install a return plenum. Robby and Mason did this work and also were friendly and proficient. Everyone that I have spoken to in this company are courteous and helpful (props to Kelli in the office!). read more

We have had Excel Air for a few years now at our first home and they were great. In March we purchased a new home and never had ac coming out of the register in the kitchen ceiling. Travis came out and took his time in our attic, which must have been over 100 degrees, and said we needed to have the install techs. come in and tear out a part of the kitchen ceiling, mind you we just completed a new kitchen a week prior....long story as to why we didn't do it during construction. We agreed to get the work done as no ac in the kitchen was awful and we knew in the cooler months it meant no heat. Mason and Jose came out and did a great job of covering our new countertops and making sure they put up plastic to contain everything in the kitchen. I can't tell you how great Mason and Jose were. They told us what the scope of the work would be, they took photos of what was in the ceiling,and found the original duct had been crushed by 2x4's maybe by our contractor but who knows. Mason and Jose were on time, very knowledgeable, and did the work perfectly and cleaned up the kitchen nicely. Best of all we have a/c in our kitchen for the first time. Thank you again Mason and Jose! Excel you guys rock! read more

Chuck came to service our unit. Very friendly, quick and efficient He arrived on time checked everything thoroughly and even cleaned out the outdoor cabinets housing the units read more

The technician Chuck Leonard called first with his estimated time and he showed up within minutes of that time. He had on a mask and kept his distance while in our home. He explained everything thoroughly and was very nice. We highly recommend Excel Air. read more

I had air and heating installed by Excel Air and it was a great experience. Alex came out and gave us a great quote and really walked through every detail so we understood what was going on. We were able to get the work scheduled a week after the quote and the team had it all done in 2 days! I'm really happy with the work they did and would recommend them! read more

This was our 3rd time using Excel and will not be the last. Top notch is the only way to put it. Always friendly, on time, the right price, knowledgeable, and the job is always finished in less time than they say it will be. It appears to me that they only hire the best, from the person that answers the phone, to the technician that performs the service call. Even the management personnel are hands on involved in making sure that the customer is taken care of as deserved. This is the only company I will ever use for my HVAC needs. read more

We quoted three HVAC companies and Excel came in competitively priced including permits, installation and some electrical work needed. It was nice to not have to piece together the project and they were an all in one solution. We're in an older home as well with existing duct work but they were able to complete everything in about a day and were always punctual. read more

I just wanted to let you know I am very unhappy with the service we "received" or lack there of. I noticed I accidentally gave you the wrong number address it's 4137 (not 4237) That was my fault. Michael Lam called at 9:30, I was in the shower. I returned his call letting him know we are home and we'll be/have been waiting for his arrival. That's when he told me he already left. I said nobody came to our door. He told me where he went n said the people stated I didn't live there. That's because I don't live there. I live at 4137. He showed up early regardless. And he decided to leave for San Diego during our time frame. That would have been a good time to call the customer and verify, don't you think? Not just cancel our appointment without saying anything. I also asked if he could come back anytime today. His response was, ma'am, I'm not driving back there. I tried to reschedule with him, but he would be out of town next weekend or he won't be in the area the times I'll be home. He wasn't willing to work with me. I asked if we could do it during the week around 3-3:30. He wouldn't. Very poor customer service. I asked if there is someone else that could help us, he said he's basically it. I expected better from this company. read more

Ok here is an updated review..they deserve it :) The heater/ac we have stopped working again. We called our manager and he had the maintenance guy come up. He fiddled with some switches and stuff and it came on for an hour and then turned off again with some codes on the device. We told our manager and he had Excel come back out, Richard Wood showed up and we were very glad to see him. He put it in the first time so we knew he would know what to do. Apparently the reason it stopped working is because of a few buttons I pushed not knowing what I was doing. I was very glad he did not get mad at me and he was very nice about it and he went to the roof in the heat to make sure everything was still working and it was. He came downstairs and made sure it was all working correctly and explained a few things about it that we did not know. HE was very knowledgeable and friendly and did not even get mad at me for pushing buttons. He even let us know it was the computer part of the heater/ac that was messing up. He got it working and he was only here for half an hour ..maybe 45 minutes..THANK YOU AGAIN RICHARD for coming and fixing it again with a SMILE and laugh :) and I mean laugh in a good way :) we appreciate it..TY EXCEL for having such a fantastic employee working for you :) read more

Excel Air did a great job installing my furnace. When it was being installed a little bit of the ceiling in the attic access panel got damaged. They sent out a dry wall technician who spent 2 hours doing a fantastic repair ! I highly recommend their company. read more

Once again their outstanding service specialist performed the service needed on time and were very polite. Strict adherence to Covid cautions, answered all my questions and explained the work that was performed. I HIGHLY recommend Excel Air. Bob S read more

I have been a customer for several years. Cannot express my gratitude for the staff that has always really gone out of their way to keep my system working! When my system has had issues they have always responded asap... and made sure to get me running in extreme heat or cold! They also designed and installed my system! read more

Yelp wins!! I found this company off yelp and needed heating work done. Robby Miller was all around awesome and definitely takes pride in his workmanship plus he is a super cool guy to talk to about issues i had. He Checked and serviced everything my heater/AC needed in new home i just closed on. It was a real pleasure to deal with the company as well. They answered all my questions and sent Robby out the next day! Prices were super competitive. Shop no further and give these guys a call for 5 star service!!! Thanks, the twins read more

I made an appointment with Excel Air through Home Adviser. Kendra immediately called me to confirm my appointment for Tuesday but I instead asked if anyone was available to come on Monday (Labor day). Ruben who I didn't know was supposed to be off came to our house and fixed all of our AC issues on the same day in the summer heat. Ruben thank you so much for helping us and answering our questions and concerns. We really really appreciate it! read more

From Start to finish this company is truly 5 star! We had just closed on a new home and needed a lot of work done on our HVAC unit. A bit overwhelmed we reached out to kelly who was so helpful and a sweetheart to deal with. Robby Miller came out that same day! Talk about fast service. He was right on time, nice organized truck, dressed well and answered every question and concern we had. While he was performing the work he educated my twin brother and I on everything from safety of the unit to our home and why he was fixing things. He represents his company with pride and truly loves his trade. If i need Excel Air in the future i will be requesting Mr. Robby Miller. Running my own company i strive to give the service these guys do on every job. Well done! Thank you!!!! read more

Again Robbie and Victor were great, They both came over to did the Maintance on our AC. Checked it out everything was done professionally! Thanks again! I will recommend your company to others!! read more

Easy to contact, even during a heat wave. They arranged to have a tech at our home within 2 days. He was very professional and quickly discovered what was wrong. Then he gave good advice about what can be expected of a 17 year old system, and when a replacement may be necessary, without trying to sell me on a whole new air conditioner. Great company, great people, great service! read more

Chuck Leonard called ahead to let me know he was on the way. He provided a complete explanation of what would be involved in the service visit. Chuck was very friendly obviously well acquainted with the equipment. He even left the room cleaner than he had found it. A great rep for your company. read more

We had a very good experience with Excel Air. We had a new a/c and heating system installed. Everything starting with the estimate all the way through to the install went smoothly and professionally. Thank you to the team who took care of my job: Bill, Wyatt, and Robby! read more

We have been customers of Excelair for about 4 years. For the most part the maintenance package we pay for has just been kind of standard. Today Chuck came to provide our maintenance and it was fantastic. He shored up some leaks we had in our duct work and explained everything he was doing with pictures to show the before and after. If they is the new Excelair, I am happy to provide positive reviews over and over again. Exceptional service read more

Excellent service & staff. Everyone is courteous, & helpful. They were on time & always cooperated with our requests. We couldn't be happier & recommend them highly! read more

I recently had my Air Conditioner quit working so I called Excel Air Corp to repair the unit. They were very busy ( it was when it first got hot), but they got me in on Saturday morning (1 day later). There repairman, Travis, came right on time and found that the compressor was bad. The unit was only 6 years old and he said it should be covered under warranty, that he would call Maytag and see if he could get a replacement. They are not a Maytag dealer, so they were having problems getting information form Maytag. The General manager (Howard Moxley) called me back and said that I might be better off going to an authorized dealer. He even found the dealer for me and checked the model number to verify that the unit was still under warranty. He said if I had any problems they could do the job, but since it was under warranty, it might be quicker and cheaper to deal with an authorized dealer. It's nice to find a dealer that is more interested in helping the customer than making a few bucks. Lyle Hagedorn read more

When another company failed to communicate properly and missed their appointment, I called Excel based on their Yelp reviews. I was not disappointed. Nick, the "comfort advisor," arrived precisely at the appointed time, with the correct tools. He quickly analyzed the problem and gave us a reasonable estimate. The parts came quickly and the repair was done. He even followed up for a minor issue related to the repair within an hour of my call. Excellent work. read more

Excel Air does a reliable and complete job of servicing both my heater and AC unit and giving me HONEST answers as to current condition of my equipment. Many other companies tell you that you need repairs that you don't actually need but Excel Air doesn't. read more

Steve Medina came to our house when our A/C went out. He did a pressure test and found the leak and stayed to repair it even after my husband told him he could come back another day. I would recommend this young man to anyone. He knew exactly what to do, was knowledgeable, was efficient and took pictues and video to show us exactly what was going on. read more

Excellent maintenance service on August 13, 2021 from Chuck. Funny sense of humor. Spent an hour checking out my A/C system.

Really appreciated the communication and fast service provided by ExcelAir. Chuck Leonard was the technician who came to the house and he was very professional and friendly. Thanks for the great service today. Will sure contact in the future. read more

I've been using Excel for annual checkups and am very satisfied with their service. They were always on time. Service paid attention to every detail. Chuck explained everything in an easy to understand way and he was a nice guy also.It was clear that he cared about doing the job correctly and completely. Can't go wrong with this company in my opinion. read more

huck Leonard came out for an AC check. He was prompt, thorough and made sure everything was working properly. He explained everything and made sure to to clean up. read more

The first time I used Excel Air they made emergency repairs to my A/C on the hottest weekend of the summer. They did a thorough job, were pleasant and professional, and their pricing was very reasonable. Today was their first of two visits under the annual maintenance I signed up for, and once again they did a great job. As my dad used to say: They're good people! read more

I hired Excel Air to install an Ecobee thermostat after contacting Home Advisor. Excel contacted me within 5 mins and had a technician, Robbie Miller, at my house in short time. The thermostat was replaced. Unfortunately, it failed because of previous wiring problems which caused the original thermostat not to function. Of course this new failure happened on a Friday evening on a warm day when I had guests at my home. I contacted the after-hours calling service. Robbie called me back on Saturday morning on his day off and agreed to come back to my home. He found the wiring problem but was not able to get the part until Monday. Bottom line: Excel Air was responsive, backed up their work and were honest with me. Robbie did an excellent job and came through, even on his day off. Nice work! read more

I would recommend Excel for their exceptional customer service, quality of work and transparency when they quoted us for a larger job at our residence. Howard, Roxanne and the entire team worked hard to make sure we got the best equipment at a competitive price. The installation was timely and well executed. It's hard to find companies who actually care about the customer experience but Excel made sure we we're informed and happy every step of the way! read more

Have been very pleased with our 2019 air conditioning/heating installation. Just had an inspection by Chuck to make sure everything is working properly and to full potential. He was prompt and explained everything he was checking prior to doing it. Very pleased with Excel Air installation and customer service. read more

I'm not one to trust HVAC, plumbers, mechanics or electricians very quickly. They could say anything and I don't have the background to know any different. I met Lucas from Excel Air and he was great. Quick to diagnose my AC problem, took the time to help me understand and how the solution he was recommending was going to fix my AC. With the limited knowledge I have, everything made sense and I felt at ease. Excel Air has got my business. read more

Start to finish the technician was very professional, thorough and informative. Because our units are 20+ years old we were expecting him to just say "you need 2 new units". He did not. He was able to get them working and discussed several options for the future and provided competitive quotes for the future options. Based on our experience, we would highly recommend Excel Air. read more

I am writing to tell you that Chuck Leonard was the best HVAC technician we have ever met. He was extremely thorough and meticulous with everything he did. His knowledge and helpfulness were exemplary. I would give him 5 stars in every category. read more

I been a customer for over 9 years now. A technician comes out every six months and inspects the entire hvac system. I've had at least 5 techs out in that time, each one did a thorough inspection -- I watched closely. They did not try and sell me parts I didn't need. They were always polite, considerate, professional, and capable. I trust them. Their customers matter to them. Tech Chuck L. was out today. He was very thorough and exceeded even past high standards. When I replace my 20 year old systems, I'll be calling them. read more

Chuck was assigned to do the scheduled maintenance on my AC unit. He called to give me his ETA. Arrived a little later due to traffic but not a problem. He explained what he was going to do, pointed out some areas of air leakage and approved that our unit was clean and new. Everything went well. Chuck was very professional and knowledgeable. Thank you for your good work. And thank you Alex and family for keeping tabs on my maintenance schedule. So happy I decided to purchase my new AC and furnace unit from you. read more

Excel Air is amazing! During this difficult Covid-19 time in our lives, our AC went out on one of the hottest weeks we have had in 2020. Excel Air was able to come to the rescue and repair our unit next day. Special thanks to, Travis who initially came out and diagnosed the issue. He was very respectful but best of all, he was honest. Him and Fransisco came the very next day to do the repairs and even though they were extremely hot, they wore masks the whole time. They showed true care about our situation. Thank you, Excel Air, for the services provided to our home and the services that you provide to the community! read more

LUCAS was incredibly efficient, professional, friendly and patient when explaining our options for repair or replacement of our two HVAC units. Not only did the reception desk articulate our options and expedite a serviceman to show up the next day, but LUCAS was exceptional! He provided us a written quote in an extremely timely manner! Can't wait go work with Excel! The one mad only HVAC company we would choose in all of San Diego! read more