I hired this service to do a one time deep clean of my 3 bed 2 bath condo. Monica and Maria did an excellent job! They came early and brought their own supplies. They were thorough, efficient, and left the place smelling great. I would definitely use this service again. read more

I had a GREAT experience with Excellent Maid! I found a trail of ants in my apartment and entered complete panic mode. I was able to book the cleaning service for later that evening, and two very nice women arrived on time. They did an amazing job cleaning, and my place looked and smelled great! I will definitely use this service again! read more

Excellent maid was so professional and they did an excellent job ! Looking forward to having their team over again in the near future. Thank you guys read more

The first time I hired they did a good job cleaning my home so I scheduled another clean up service the following month. The didn't show up on time, only after I follow up they said there was a glitch and requested another time the same day. I have to move my schedule around to accommodate but they never showed up again. Finally around 8:30 PM they ring the bell for clean up. Seriously :- read more

When my regular helper was out of the country on emergency I turned to yelp for help. While my home is fairly clean, and I nightly scrub and maintain, leaving with two dogs and two teens and working mad hours a weekly helping hands are a must. Excellent maid responded to my post, offered a reasonable rate and worked with my schedule. Two very sweet ladies showed up at my door super promptly. They worked fast and efficient and had everything scrubbed and sparkling and dust free within two hours. They even gave me a hand changing beds and took out the trash. I was impressed and plan to use again. Highly recommend if you looking for reliable and efficient maid service. read more

They did amazing! My place was absolutely spotless!! I would 100% use this business again.

The crew did a good job. I would have like for them to put a little more effort in the details. I requested to clean the inside of the fridge and only the inside middle of the fridge was cleaned. The sides were not cleaned. I asked to just clean the bathrooms and kitchen even though I paid for 2 bedrooms/2 bath apt so that should have left them additional time to focus on just the bathroom and kitchen but it was not to my expectations, I guess which is why I rated them a "3" but overall they did ok. I would use them again but this time I will be more specific on what needs to be cleaned. read more

Great service. Attention to detail and cleaned things thoroughly. I am going to request a monthly recurring cleaning since they are so thorough! read more

I had a 3:30 appointment with this company which I explained was crucial due to having a guest flying in for the holidays tomorrow. They requested I pay in advance, and I said no and that I would pay afterward via PayPal as I always do. 3:30pm came and went and I could not reach the company by text or call to let them know that nobody arrived. I got a reply over 20 minutes later telling me they are not sending a crew because I said I would not pay in advance. What??? I left work and picked up my kids early to meet the cleaning ladies at my house at 3:30pm!!! This is probably some of the most terrible customer service and business practice I have experienced. They are asking me to pay in advance because the last payment we made via PayPal was accidentally attached to our ACH rather than debit card. So when we paid the invoice it was paid as an e-check rather than a debit, which came with a 4 day wait. To get this reversed I contacted PayPal and sent the company the instructions on how to refund the e-check which would enable me to pay immediately by switching to debit mode. They declined to try this and said they would wait the 4 days. But now I am being asked to pay in advance which I find ridiculous - who pays for house cleaning in advance??? I have been a newer yet loyal client of Excellent Maids and I am absolutely shocked I have been treated in this manner. They chose not to refund the e-check payment so I could pay it again via debit, they did not cancel my 3:30 appointment, cost me lost income due to leaving early in order to meet the cleaning crew by 3:30 as I also had to pick up my children early, and then treated me just awful after I was trying to find out where their crew was? I was told the owner said I must pay in advance or they cannot service me. Excuse me??? I asked to speak with the owner and asked what is the owners name and they are not answering and no call from the owner. Worst service ever lol!!! read more

I booked a Move Out cleaning and emphasized that timing was important as I had to coordinate movers and an apartment inspection on the same day of the cleaning. The cleaner arrived an hour late and the rest of the crew came later. The cleaner was very easy to work with, but I was not surprised that she wasn't able to complete the job given the shortened time. I ended up losing some of my security deposit as a result. read more

Great service. Ran a little late because of traffic but responded quickly and were available same day. They used their own products and did a very thorough job. As good as a deep clean read more

Excellent service! Arrived on time! The house looks great. Very responsible comparing to other companies! I will definitely use them again!

Went with Excellent Maid because I got a great quote (and quickly) compared to others, and I'm very happy with my decision. Had a simple cleaning done in my apartment. Made a 6pm appointment for 90 minutes, and the two cleaners sent out were prompt and did a great job, even staying a tad later to finish what they had started. Highly recommend. read more

I have been using them for about 7 months now. They used to send Janet and Veronica to my house who did a great job. They would check in with me before leaving to make sure they didn't miss anything. Last couple of times they sent me 2 other ladies were absolutely awful (pictures of their work included). I have a big house so she left quickly before I could check all of it. When I complained, Eric apologized and told me it would not happen again. In the most recent visit, I specifically requested Janet and Veronica but Eric ignored that. These women not only missed spots but left quickly without waiting for me to check so they didn't have to do more work. They didn't clean any surfaces, didn't wipe down the countertops or cabinets and missed ALL corners. It took me another hour to go clean everything they missed. To make it worse, I have had no response when I complained again (though he was quick to send me their Vemmo details, and I paid them promptly). I will not be using them anymore, they do not take complaints seriously and completely ignore requests. DON'T bother wasting your money here. read more

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I expected a thorough cleaning for my move in and all we got was a wipe down. Baseboards are filthy, vents are filthy, master bathroom shower doors were not cleaned, webs in corners were not removed. Very disappointed in this service. read more

Loved that the assistant manager came with the team and checked everyone's work. Worked quickly, followed up to see what areas I wanted them to focus on. My home looks wonderful! read more

Excellent Maid is a great company! They are quick to respond, very reasonably priced, and booking and payments through Edy were a breeze! Monica and Maria are AMAZING -- They came on time, they were kind and courteous, and they did a hell of a job making our place clean and shiny! They also really take pride in their work & asked me again and again to double check each room as they finished; so if something wasn't to my liking they could go back and correct it (PS - I couldn't find anything I wasn't satisfied with!)... I'd recommend them to anyone! Thanks, Excellent Maid! :) read more

Thank you for accommodating my need last minute. Your staff was very nice. They were through in their work. My place looks and smells nice. I will contact you for the next time. Your services are highly recommended by me. Thanks. read more

I'm sorry to say but the crew today was not very good. They took way too long for very little difference. I mean there was still stuff on the floors and in between the furniture. Last time the crew was better but not happy with today's service. read more

The best cleaning service company! Always available, always on time, always sparkling clean. I can trust them anytime they come. Thank you for our amazing service read more

Good service!! Came back to help me look for something I misplaced and kept a kind attitude.

I called them last minute and Eric was so professional and polite and sent out Janet and Lydia within the hour! They were awesome, thorough and efficient, and I will for sure be using them again!! Thank you Excellent Maids, your name fits you perfectly! read more

5+ star service. Very diligent, professional and affordable service. I highly recommend Excellent Maid.

Very happy with the service provided. The two women that came were on time and very nice and professional. The quality of cleaning was very good as well read more

Janet and Veronica arrived on time, were very professional. Scheduling was very simple and Saul responded promptly. They did an excellent job! I will be using their services again! I highly recommend Excellent Maid!! read more

Veronica and Janice were amazing! Definitely booking again. Super professional, thorough, and efficient.

Great service! Monica and Maria were really nice and worked very quickly. I'm looking forward to booking them again soon. They were a little late because of traffic, but stayed an extra 20 minutes to make sure everything was done! Also, I was able to book the service the same day, which is really great! read more

Ladies cleaned everything so good! Very happy with result! Will definitely use their services again

They were fast. But I asked for a deep cleaning and it wasn't that. I would use them again for a quick touch-up though

The best house cleaning ever. Veronica and Janet are extremely professional and very courteous. I would recommend this company to all. Very affordable and Eric is easily reachable on the phone. read more

Great services, the two cleaners did an amazing job moving all the furniture to get all pet dander out of our apartment, thank you for your hard work, I definitely will be using excellent maid cleaners again! read more

This is by far the worst service so far. The house was not even dirty but they did nit even do basic work. The cleaners had no products. They were using a basic broom and a filthy vacuum cleaner. They would not even clean the entire area or entire rug. There was chunks of dirt at various spots in the house. I trusted them and was working remotely and was busy in meeting. When I saw upstairs, it looked horrible so asked the owner to tell the cleaners to do it better. Since downstairs, it was already clean, I gave them benefit of the doubt. After my meeting, I discovered the horror of poor cleaning even downstairs. I have been calling the owner ever since and she is nit picking any phone. Worst service ever. Plus I'm covid, the cleaners took no precautions, no mask, and were walking in the carpets with shoes on. Such filthy disgusting service and did I mention they cancelled twice before this leaving me hanging. HORRIBLE SO FAR read more

Super friendly, convenient and efficient! They did an amazing job. I have used them 3 times, and will be a regular client now. Thank you!

Excellent service and very accommodating with schedule. They arrived on time and were very professional. They left the house sparkling clean. read more

Great cleaning and value...do note that arrival time of the cleaners can vary. The cleaning staff do a great job and are very kind, and for a very reasonable price, so I'm not docking points for this. Everyone knows traffic in LA is awful, and the cleaning staff probably can't always account for how long a cleaning job is actually going to take (e.g. if a place is a horrible sty or just needs a light cleaning). So I'm happy and will stay with this service, with the knowledge that arrival time varies by about 30 minutes (before or after appt time). (The first visit they were 20 min late, 2nd time 45 min late, 3rd time 30 min early, etc.) Regarding cleaning, they are responsive to requests, so if you need a deep cleaning or special attention to an area, TELL them (they don't neccesarily do it by default). I'm a small business owner with two children, so I'm just looking for a reasonable cleaning job that takes care of the basics and keeps mold from growing in my toddler's bathtub (lol). I definitely recommend this cleaning service...and don't forget to tip your cleaning people! read more