I went in to open an account and was told Bryce would be available in 10-15 minutes. 20 minutes…read morelater I went to the front welcome counter to get an update, said they would check on it. Meanwhile another gentlemen sits next to me after 5 minutes was taken back, maybe a different transaction, but watched him walk out after he was taken care. That's when I walked out. Very poor service, pathetic really. 30 minutes of my time wasted. We will take our money elsewhere!

Have used RCU for our business and personal banking, for over 35 years. Still great local service.read more

Just wanted to give the highest compliment to Leticia! I…read morerecently lost both my parents and she made the entire process painless and was so beyond kind and professional. They hired a great employee in Leticia at this branch.

I recently required assistance with transactions in my account. First I called the corporate…read morecustomer service number and they had to escalate my issue to a higher level representative. Due to the nature of the issue, they recommended I go to my local branch and speak to a banker, which I did on Nov 2, 2023 at the Petaluma branch on Western Ave. Alvaro Pulido assisted me with my account. I would say it was a very good experience. Alvaro listened carefully to my questions and concerns, examined my account and the transactions in question, and effectively clarified everything for me. I left with a good understanding of my account and I felt happy with the experience. You can tell when someone really wants to help you and Alvaro really does. I recommend him to anyone that wants to speak to a professional banker that also cares.

The worst branch I have ever been with rude and unprofessional staff. Had very unpleasant…read moreexperience today with a cashier lady that was so out of place and rude to me for no reason. I hate this place. Have been a customer for years and loved the service in San Jose and San Francisco. Even when I first moved to Petaluma and was looking for homes, the staff here was so useless and not helpful.

Good news. New management better advisors and more tellers. I have to revise my 1 star to 4 star at…read morethis location. Still think they should be open on Saturdays.

My partner and I have joint checking/savings accounts & we both have Chase credit cards. We found…read moreout that they had entered her middle name incorrectly on all the accounts she is associated with. We went into the bank and spoke with a teller whose name starts with V, who was very rude to me. As a result I got upset and walked out, but came back in to let him know how rude he was. He just kept saying "ok", "ok", but was clearly unapologetic for his terrible customer service. We will be closing all of our accounts we have with Chase. If he had simply apologized, all would have been forgiven, but there was even a supervisor (I think) standing behind him after I came back in, but they obviously don't care about their customers, so as soon as we have time, we will be switching to another bank.

Customer service is very little to be desired. Please do not use this particular branch. Private…read moreclient representatives and branch manager need more training on assisting customer's needs.

A bank review. Yes, a bank review…read more Right from the get-go, you know Bank of Marin is just a little different from the rest. Walking up to the deceivingly plain in fascia of the 4th Street branch you find the door, grab the handle and... BANG!*%^#&CLANG... what ? Why is the bank closed? They aren't, you just have to be buzzed in... COOL ! Make sure you take your hat off, leave your unibomber shades in the car and you might reconsider that full length trench coat you're wearing on a hot sunny day....freak. Posted outside the door is a sign relaying this message and you must abide by it to get in. The dude abides. Once you are in though, things just keep getting better. You see, for some reason there is never a line there. The branch manager is always available and at her desk if you need to speak with her. In fact if all of the tellers are busy, she has no problem processing your financial transactions herself. At Bank of Marin, customer service really is their specialty. And it's not like the other banks. There is no script the tellers follow. There is no closing statement with the mandated corporate speech and smile. The tellers get to know you and you get to know them too. There exists a very human element to this branch. Sometimes yourself or the teller is having a lousy day. It happens, and its OK. The last thing I want if I'm having a down day is to listen to some teller run though the cheery greeting, bogus small talk and chipper closing you'll get at what I call the "McDonalds of Banks" I'm not one to toot my own horn very much, unless I'm in LA traffic... but I'm actually sort of well qualified to judge a bank from a number of aspects. Since 2005 my job has sent me around to almost all of the banks of a regular basis. I frequently make deposits at the following banks in Petaluma: Wells Fargo Bank of the West 1st Community Bank Chase Bank of America WestAmerica Exchange Bank US Bank Redwood Credit Union That doesn't cover all of the banks in Petaluma, but it is a nice survey of of the large institutions, regional banks, local banks a credit union thrown in for fun. There are some really good banks on the list and some that I don't care for too much, but this review is about Bank of Marin and all I can say is that they are one of the best for sure. Aside from the great customer service, you'll also find an honest bank. Open, up-front fee schedule. They're not trying to sell you loans or credit cards constantly. They'll call you if your account dips negative BEFORE they hit you with a NSF charge to see if you can get it back into the black.

Find a good bank is going to be the HARDEST things to do in my life. My family has been going to…read morebank of marin since they opened, but when I turned 18 I opened my own accounts with Bank of America, but QUICKLY realized how dumb i was and how much i wanted to be back with Bank of Marin! The best thing is they are all so KIND and personable. They remember you and ask how your family is doing. The tellers are your friends and people who are there to HELP you. They are all quick with no lines, always eager to help, and just always helpful. Sure, there aren't Bank of Marin's in other states (for traveling) abut you can always call them if you need help or have an issue. Hands down best bank in the world.

What a nice group of people here. I opened an account here recently but always use the atm. This…read moretime I went inside to order some checks and the staff was so great. They were so happy I was there. One in particularly, I think his name was Fernando? Was awesome. He ordered my checks no problem and also let me know that there a lot more options for checks so I would get the ones that would work best for me. Done. He also took time to let me know what other service boa offers to small businesses. Not pressing me what so ever or trying to sell me anything. He just likes his job and is excited about it. Can't complain about that. Boa has tons of locations but this one = my favorite.

I have been banking at Chase since they came to California. I've always been pleased with their…read moreservices and customer care until now. Today I am furious with them. Last Friday I used an ATM and as I was about to take my money out, the ATM swallowed my cash. I went to the teller, expecting them to give me my $100. Instead, after 30 minutes I had to make another withdrawal and was told my original withdrawal would be credited back in 12 hours. It wasn't. I called the claims dept. they said it would take 2 days. Didn't happen. 5 phone calls later, 5 days they say it was a system failure and people are being refunded manually, one by one and it will take 3-5 days. I can wait but am mad at the lies and indifference of Chase. What happens to the people who depend on that money to live on and can't wait! A week from the last call. I was patient, but no more. Calling again today.

Ever wonder why the Chase branch in Petaluma is so poorly rated?…read more The tellers are pleasant, maybe even helpful -- for the kind of transactions you do at an ATM. The moment you need anything out of the ordinary, you're handed off to the Retention Prevention Team: the Bulldog and the Bubble Boy. The Bulldog is a senior teller who steps in when a bewildered teller can't answer a question. Maybe she was recently laid off as a guard at San Quentin or a DMV supervisor. Her role is to find a reason to say "No" and get you out of the branch as fast as possible. At this, she excels. If you question the Bulldog or won't accept "No," enter the Bubble Boy. He sits in a glassed-in office in his suit and tie, like a small-town insurance salesman, never leaving his isolation room. In my case, the Bulldog vanished to confer discreetly (but in full view) with Sean the Bubble Boy and never came out -- safely insulated from any pesky customer. The verdict, handed down by the Bubble Boy and delivered by the Bulldog: I needed to open yet another account (on top of four banking accounts, three cards, and a car lease), after which my documents would be kicked upstairs for senior executives -- i.e., real bankers and lawyers -- to review. No one ever looked at the documents; the whole exercise was to verify my identity for a transaction of nominal value. The DMV and TSA do this millions of times daily for strangers where public safety is paramount, but the Petaluma branch can't do it for one of its own branch customers. Chase is the largest bank in the U.S. -- nearly $5 trillion in assets across 5,000-plus branches. Petaluma, with maybe $200 million in deposits, is a speck of sand in the Chase universe, with all the authority that confers: none. At best, it's a sandbox for suits-in-training, like the Bubble Boy. If you want a BIG faceless bank that treats you like a small-town, small-time, run-of-the-mill customer, Chase's Petaluma branch is for you. The only thing that can be said for the Petaluma branch is that it treats all customers equally poorly; it's a hot, steaming bowl of customer indifference. NOTE: Nothing contained herein is meant to disparage the DMV, prison guards, insurance salesmen, bulldogs or any other member of the Canis familiaris species.

Customer service absolutely horrific. Manager (Audrey) and assistant manager act like they are too…read morebusy to help and just pass the buck. I had fraud recently and was told they couldn't help me because they didn't "open" the account? They told me I had to drive to Novato to get a new account set up? WTH? This was rediculous

Customer service closed on holiday weekend. No way to report suspected fraud. On Tuesday, when it…read morewas "open," the wait times to report fraud were 46 minutes and then 55 minutes. Reporting it online was useless as no one responded after 24 hours. "Customer service" simply doesn't exist.

Every single employee is warm, welcoming, professional and courteous. It's the kind of bank I…read moreimagine was around in the 1950's where they actually know your name when you walk through the door!

If you view banking through the lens of "It's a Wonderful Life", try Exchange Bank. I have accounts…read morewith other national banks (Wells, Chase) but only because they're free. Exchange Bank is a local bank, and they act like it. Their service is great and very personal; cookies in the lobby-you don't see that at Chase. I have a number of banking relationships with a number of banks, but Exchange Bank is my favorite, and as these other banks price themselves out of my market I'll stick with EB. My favorite EB perk: they refund foreign ATM fees. Since they are a local bank, I prefer them to WFB or others for overseas transactions, A good bank.