I have trusted In and Out Automotive with my family vehicles for the past 5 years for all of my…read morerepair needs, and I have never been disappointed. The prices are fair and the work is top notch. I recommend this repair shop to all of my friends. I have never felt that I have been sold a service that I didn't need. It's not easy to find a service that is fair, honest, and of high quality.

Good mechanic! Fast and efficient! Great on pricing as well! Sean is good at auto repairs,…read morecommunicated well, and I trusted him!

The best sales and service department in Columbia, SC - by far! Not your typical car dealership at…read moreall.

We have been shopping for a car...deciding between Toyota vs Lexus. Stopped by Jim Hudson Lexus in…read moreColumbia SC and was helped by Lalo. I can see why he is #1 in this division, had a no-pressure demeanor and I liked that. Customer service is #1 here, super nice facility, very clean, and has nice resting areas where you wait for maintenance or repairs. Or they will come pick up your car from work or home and drop off a loaner. If you live in Columbia and need a ride to the airport they will come pick you up from home. Car wash also available on site that you can just drive through and theyll dry and vacuum your car afterwards. I want to buy a Lexus! From Lalo! But I dont live in Columbia...so there's that. I know the dealership in my town doesnt have that level of customer service...if I had lived in Columbia I would have bought one same day just for the perks...plus the Lexus is just nicer and smoother than the Toyota we test-drove. Highly recommended this dealership and honestly...I dont even like dealerships...

My life has been complete ruined because I trusted a sleazy car salesman by the name of Ernie…read moreWright!! STAY AWAY FROM THIS PLACE!!! June 7th I went in with a check from my bank for 22k. I walked the lot looking for sticker prices. As I returned I was met by Ernie asking could help me. I'm certain he could see the frustration on my face and smell the desperation on me. We began a conversation of him asking what I needed in a vehicle. I told him I needed an SUV but the Cherokee was my dream and that I did not need a lender. Just a good car. Me, my daughter and my infant granddaughter sat there for 8 hours as he "worked" to get the deal done. When the sale was finally complete and I had keys in hand I wanted to connect my phone to the SUV before I pulled off. All of a sudden the touch panel was acting crazy. I went back into the dealership to tell him. He said it was no big deal and they would have someone look at it Monday. Over the next few weeks he dodged my calls and texts as I tried to see when they were going get the touch panel repaired. On June 30th the engine light came on. I text and called Ernie. His response to me was that the engine light could only be on because of the touch panel. Ernie gave me his word that the SUV was freshly serviced and there could be no engine issues that this was definitely a sensor/computer issue due to the touch panel. In addition to the engine light being on, the remote start and start/stop function stopped working. On July 1, I took it to get a small free diagnostic test to find out the engine had a misfire and the other issues "could" come from needing a new starter or alternator. When I went in to show Earnie the diagnostic he again said that these issues were from the touch panel and when they get it repaired if that did not correct the issue they would have their mechanic look at the engine. Within, the next week the SUV ran hot. Upon checking the coolant reservoir I found oil in the coolant, an indicator that a head gasket is blown. Upon reaching out to Earnie he was rude and insensitive to me and had no intention of honoring his promises of repairing or replacing. There are other details to this story but too much to text here. To me the worst part is he came to me on that first day representing himself as a man of God saying he was just sitting at his desk praying for a sale. As a woman of God I trusted him. He even shed some crocodile tears as we were signing all of the papers. They have done little to rectify this situation. This man saw me with my daughter and new grandbaby knowing I have a family to care for and he had no regard for our life. I am now stuck with a loan for 22k that I can not repay. I have no vehicle to drive because the repair estimate is over 7k. I am a Gig Worker so with no car I have no money. Earnie knew all of this as well. Due to this my family has been separated because of eviction. I am now homeless. Thank God someone took my daughter and her baby in. But I regret the day I ever considered doing business with these demons. DO NOT EVEN LOOK IN THE DIRECTION OF PAYLESS THEY WILL SELL YOU A LEMON AND THEN ACT AS IF YOU DONT EVEN EXIST. SAVE YOURSELF!!!

Excellent Service! The only reason I chose 4 instead of 5 stars is that the 5 star reviews seem to…read morego directly into the "not recommended" category. Seriously Yelp!, what's up with that? They have 13 4&5 star reviews that are squished down into the not recommended category and only 3 negative 1 star reviews recommended. Something's not right with that so seriously everyone make sure to check out the collapsed reviews at the bottom that have fallen into the not recommended category. NOW ONTO MY REVIEW! My family has purchased more than 7 cars from Ty over the last 15 years. 2 or 3 for my Mom, 2 for my sister, a spare older car for emergencies (so we never had to get a rental while one of ours was being worked on etc.) and I just purchased my 3rd car from Ty, Jamie and Trey today. I couldn't be more pleased! I was in a difficult situation being upside down on my car I wanted to trade in, which I bought from Payless 3 years ago. I can't give away my secrets but these guys WORKED to find a solution for me. Jamie seriously went above and beyond and spent well over an hour going over the numbers to find a way for me to trade my car in and leave with a newer car but not pile on the negative equity I still had on my previous loan. When my dad and I went in to meet with them we were not optimistic about the situation, but Jamie said Ty told him to take care of us and "make something happen". Everyone certainly delivered on that as I drove away the very next day in my 2018 Dodge Journey leaving behind my poor beat up 2014 Equinox in parking lot. The Equinox served me well but when I worked as a home hospice nurse and then doing Covid nursing, I really racked up the miles on it and put some wear and tear on it. There was no way a large dealership was going to be able to do what the guys at Payless did. They wouldn't have taken the time or made the effort! Go by and see them and see what they can do for you!!

If I could give zero stars for this location, I most certainly would. I scheduled an appointment…read morefor 9:00am. Upon arrival, there was an extremely long line with only 1 service advisor working. He seemed to be frazzled but trying his best to service all waiting. I was finally checked in by service advisor, Daniel at 9:50am who gave very subpar service. He was very condescending when answering questions and offered no apology for the extensive long wait. This service advisor should not have a customer service position with the type of attitude he gives clients. This was my third visit at this location but most definitely will be my last. I do not recommend this location under the Dick Smith Nissan brand. Highly disappointed.

The salesman I met with, was unhelpful, rude, and snobby. He did nothing but insult my work, insult…read moremy situation, and did he try to work with me or act as if he even cared.

Joseph Rafail is one of the best Salesman I have worked with. He cares about people listen and help…read moreyou get the right vehicle. Thanks for your help

I'm one happy person they are friendly and helpful. Down payment was divided by three payments…read more And payments are low. If you need help getting into your new car come see Roland Kerson he the saleMan!!!!salesman!!!!! There all so awesome !!!!!!

Since March, our recently purchased dodge Journey SUV has been in and out of Pep boys Shop. We were…read moresold a vehicle (LEMON) that turned out to have several manufacturing issues affecting its safety & value! I mean severe issues. Below is a record of our experience. From day one there were issues. Driving away in your new car should be an awesome feeling. When we got in the car, the passenger seat belt was broken. The speakers were not working, and placing foot on gas, the vehicle struggled to pick-up. We did inform the Manager Kev & Salesman Rollin of those issues before driving off. We should've taken that as a sign but we would've never imagined that for the months to come, Pep Boys would be the cars reserved parking spot from March 2022 and every 2 to 3 weeks after until the present, NOVEMBER 2022. We had to wait on DOWC to make a decision if they would authorize the repairs, pay or not. We have reached out to US Auto sales but to no help from them. Please note in the process of the SUV getting fixed we would get the SUV back and each time within 2-3 days it wasn't driving right and the process starts all over again. It's like driving a death strap. What is so horrible, we are expected to pay for a car that not only started to smoke under the hood and if we didn't do an emergency pullover the SUV could have started fire, but clearly, not drivable nor in our possession. We were sold a lemon! Clearly the SUV had these issues prior to us signing the contract. The cooling system being detached, the power steering pump, the alternator replaced/removed spark plugs, used engine installed which we were told by Pep Boys they don't install used engines, and most recent diagnostic revealed, the transmission needs to be replaced. For 8 months we have had to find rides from friends and coworkers to get to and from work as well as pick up my Mom from Senior Care. USA Sales didn't want to pay for a rental car since it wasn't $35 a day initially. We were approved for a two week rental while the engine got replaced. DOWC knew how long it would take for the car to get because I had them on a three way call. We had the rental for 10 days and was surprised when we got contacted by Enterprise to pay the bill for 1 week because DOWC did not. US Auto Sales Columbia's district manager Jim, seems to be doing his job. The person or persons above him would not allow Jim to put us into a new vehicle even though knowing we have been dealing with the dodge being in and out of Pep Boys Auto shop for more than half a year. When calling US Auto Sales 6826 Two Notch Rd, Columbia, SC 292 where we purchased the dodge, speaking to Rollin (who sold us the car), I asked for the corporate number and was put on hold for Rollin to come back to lie and say he doesn't know the contact information we requested. When speaking to Rollin and letting him know he sold me a Lemon he could care less and had the nerve to chuckle before hanging up the phone. It's really unfortunate, this is our second Vehicle with US Auto Sales and we are devastated and sad that we decided to return. Is US Auto Sales a fraud dealership that has no care for its customers? Yes they are. Please stop getting cars from this company. DOWC is the worst warranty company on the earth! We still don't have our SUV! We're trying to be patient and present in a professional manner but this approach is rendering no results.