I'm one happy person they are friendly and helpful. Down payment was divided by three payments. And payments are low. If you need help getting into your new car come see Roland Kerson he the saleMan!!!!salesman!!!!! There all so awesome !!!!!! read more

Since March, our recently purchased dodge Journey SUV has been in and out of Pep boys Shop. We were sold a vehicle (LEMON) that turned out to have several manufacturing issues affecting its safety & value! I mean severe issues. Below is a record of our experience. From day one there were issues. Driving away in your new car should be an awesome feeling. When we got in the car, the passenger seat belt was broken. The speakers were not working, and placing foot on gas, the vehicle struggled to pick-up. We did inform the Manager Kev & Salesman Rollin of those issues before driving off. We should've taken that as a sign but we would've never imagined that for the months to come, Pep Boys would be the cars reserved parking spot from March 2022 and every 2 to 3 weeks after until the present, NOVEMBER 2022. We had to wait on DOWC to make a decision if they would authorize the repairs, pay or not. We have reached out to US Auto sales but to no help from them. Please note in the process of the SUV getting fixed we would get the SUV back and each time within 2-3 days it wasn't driving right and the process starts all over again. It's like driving a death strap. What is so horrible, we are expected to pay for a car that not only started to smoke under the hood and if we didn't do an emergency pullover the SUV could have started fire, but clearly, not drivable nor in our possession. We were sold a lemon! Clearly the SUV had these issues prior to us signing the contract. The cooling system being detached, the power steering pump, the alternator replaced/removed spark plugs, used engine installed which we were told by Pep Boys they don't install used engines, and most recent diagnostic revealed, the transmission needs to be replaced. For 8 months we have had to find rides from friends and coworkers to get to and from work as well as pick up my Mom from Senior Care. USA Sales didn't want to pay for a rental car since it wasn't $35 a day initially. We were approved for a two week rental while the engine got replaced. DOWC knew how long it would take for the car to get because I had them on a three way call. We had the rental for 10 days and was surprised when we got contacted by Enterprise to pay the bill for 1 week because DOWC did not. US Auto Sales Columbia's district manager Jim, seems to be doing his job. The person or persons above him would not allow Jim to put us into a new vehicle even though knowing we have been dealing with the dodge being in and out of Pep Boys Auto shop for more than half a year. When calling US Auto Sales 6826 Two Notch Rd, Columbia, SC 292 where we purchased the dodge, speaking to Rollin (who sold us the car), I asked for the corporate number and was put on hold for Rollin to come back to lie and say he doesn't know the contact information we requested. When speaking to Rollin and letting him know he sold me a Lemon he could care less and had the nerve to chuckle before hanging up the phone. It's really unfortunate, this is our second Vehicle with US Auto Sales and we are devastated and sad that we decided to return. Is US Auto Sales a fraud dealership that has no care for its customers? Yes they are. Please stop getting cars from this company. DOWC is the worst warranty company on the earth! We still don't have our SUV! We're trying to be patient and present in a professional manner but this approach is rendering no results. read more

I would never buy another car from them again, I've had problems with my car since day lights went out week one, fuel line went out month 4, the air condition and heat only worked on its own, and I came out of pocket for everything on my own while also dealing with their poor customer service I had to fight really hard to get someone to help with lights and customer service has even lost my payment not once but twice and tried to tell me I never paid. My bro told me not to get a car from em but I gambled and now I regret it. The service at the store if I'm not mistaken Jay was the manager he was a good dude and made sure I was straight but he could only do but so much I couldn't get in touch w the person who initially helped me and now my car isn't even moving and paying to have it serviced and it's a Cadillac so imagine what I'm going through. read more

Staff was very ghetto and rude. Sold me a lemon. The truck ( 12 Durango) stayed in the shop every 3days. Finally got some resolve after contacting the BBB. Would not recommend this place read more

Company should be ashamed of themselves for not extending payments during this time of distress. This company does not care about their customers. DO NOT do business here ever!!!! read more

Sold my son a POS used car. He has had it for less than 4 months and already the transmission is slipping. He took it to an outside mechanic who confirmed there was transmission problems. So the warranty company sent their adjuster out to check the car. He drove it 4 miles and said nothing was wrong. This company will not stand behind the junk they sell. Maybe when I talk to the TV stations in town, they will wish they had taken care of this POS car. You had an opportunity to do the right thing. You chose not to. Now it's our turn to take care of things. read more

They have horrible customer service and are liars. They expect you to take time to fix errors they made. In addition I've had my car for less than 3 months and there is an oil leak and the service lights keep flashing on. I have gone thru so much to get a paydate error fixed on this over priced vehicle, which was done on their end and not mine I don't even want to deal with them about the issues with the car itself. Never buy from them. I am going to pay this shit off this year and never use them again. And I hope that manager I spoke to loses her job she is unprofessional rude and I've worked customer service for over 20 years I know how to handle disgruntled people so if this is who they let in management it's sad. She's clueless I expect that level of service from teenagers at a fast food restaurant. read more

The experience was beyond wonder my car salesman FRED was the absolute best .. his communication and persistency was what won me over .. the atmosphere was warm and welcoming If your lookIng for something and reliable this is definitely the place -JN read more

I got my car in march of 2016 it is a 2013 Ford Focus the transmission died and I've spoken to multiple people and they all said it's nothing they could do I have to pay 2400 to repair my own transmission even though it's nothing that I've done...PLEASEEEE if you're thinking about getting a car from them please don't theyre cars are trash read more