I recently purchased a 2025 Honda Pilot Touring from Midlands Honda, and once again, I had an…read moreexceptional experience. One of the things I truly appreciate about Midlands is that I can walk in, tell them exactly what I want, and they make it happen--no pressure, no attempts to steer me toward something else. Charles "Bryant" Robinson was my salesperson, and he was absolutely fantastic. From helping with the test drive to explaining the features and offering thoughtful recommendations, his service was personal, kind, and professional. He was patient, easy to talk to, and made the entire process smooth and comfortable. This is actually my second Honda Pilot and my third Honda overall from Midlands, and I've loved each vehicle. If you're in the market for a new vehicle, I highly recommend giving them a visit. You won't be disappointed!

Worst dealership ever. Sale part was ok but it ended there. They called that the vehicle was ready…read more 45 minute drive each way. Get there and nothing had been done or added that was agreed upon at the time of sale. It took 5 visits to get the few little things done that were to be done and ready at pickup. 1 trip a total waste because I got there and it was oh, we need to schedule a specialist to apply protective door edging. Never, ever again!

They worked so hard to get us into our new vehicle. We won't go anywhere else. The salesman was…read morefun and not pushy and finance people were great to work with

The service manger didn't return my call. The mechanics are very rude. I don't recommend taking…read moreyour care to them!

Comfortable, Clean and welcoming service center waiting area. immaculate bathrooms. good tv!…read more and service personnel thorough and helpful.

The best sales and service department in Columbia, SC - by far! Not your typical car dealership at…read moreall.

Nice experience with Daniel Bass. Very informative, product knowledge expert. We went over…read moreeverthing I need to know before I was to make a decision. Great place to buy a car

The experience was nice, Jordan Burrell was a great salesperson , very knowledgeable and was very…read morecaring . Carl , the floor Manager was super helpful as well. My daughter purchased a pre owned vehicle, had to end up getting a second key and Mr. Carl and Jordan Burrell really showed warm hospitality. On Monday July 6, 2026 my daughter had to take her car back to get new key program. Tim and Matt work in the service department really need to communicate with each other a lot better. Jordan Burrell and Carl the Sale Floor Manager step in again to assist with payment issue . They both spoke with Donny the new Sales Manager that started today. I truly appreciate All involve that help made my daughter experience a great one. Joe who was the finance officer that assisted my daughter started out well. But he needs more training in customer service as well. He needs to realize communication and understanding from the customer is very much needed. Regardless if the customer start out with warranties and end-up changing his or her mind for any reason. Overall I would recommend anyone to purchase from Jordan Burrell on 9950 Farrow Rd Strivers Hyundai My daughters first experience

My life has been complete ruined because I trusted a sleazy car salesman by the name of Ernie…read moreWright!! STAY AWAY FROM THIS PLACE!!! June 7th I went in with a check from my bank for 22k. I walked the lot looking for sticker prices. As I returned I was met by Ernie asking could help me. I'm certain he could see the frustration on my face and smell the desperation on me. We began a conversation of him asking what I needed in a vehicle. I told him I needed an SUV but the Cherokee was my dream and that I did not need a lender. Just a good car. Me, my daughter and my infant granddaughter sat there for 8 hours as he "worked" to get the deal done. When the sale was finally complete and I had keys in hand I wanted to connect my phone to the SUV before I pulled off. All of a sudden the touch panel was acting crazy. I went back into the dealership to tell him. He said it was no big deal and they would have someone look at it Monday. Over the next few weeks he dodged my calls and texts as I tried to see when they were going get the touch panel repaired. On June 30th the engine light came on. I text and called Ernie. His response to me was that the engine light could only be on because of the touch panel. Ernie gave me his word that the SUV was freshly serviced and there could be no engine issues that this was definitely a sensor/computer issue due to the touch panel. In addition to the engine light being on, the remote start and start/stop function stopped working. On July 1, I took it to get a small free diagnostic test to find out the engine had a misfire and the other issues "could" come from needing a new starter or alternator. When I went in to show Earnie the diagnostic he again said that these issues were from the touch panel and when they get it repaired if that did not correct the issue they would have their mechanic look at the engine. Within, the next week the SUV ran hot. Upon checking the coolant reservoir I found oil in the coolant, an indicator that a head gasket is blown. Upon reaching out to Earnie he was rude and insensitive to me and had no intention of honoring his promises of repairing or replacing. There are other details to this story but too much to text here. To me the worst part is he came to me on that first day representing himself as a man of God saying he was just sitting at his desk praying for a sale. As a woman of God I trusted him. He even shed some crocodile tears as we were signing all of the papers. They have done little to rectify this situation. This man saw me with my daughter and new grandbaby knowing I have a family to care for and he had no regard for our life. I am now stuck with a loan for 22k that I can not repay. I have no vehicle to drive because the repair estimate is over 7k. I am a Gig Worker so with no car I have no money. Earnie knew all of this as well. Due to this my family has been separated because of eviction. I am now homeless. Thank God someone took my daughter and her baby in. But I regret the day I ever considered doing business with these demons. DO NOT EVEN LOOK IN THE DIRECTION OF PAYLESS THEY WILL SELL YOU A LEMON AND THEN ACT AS IF YOU DONT EVEN EXIST. SAVE YOURSELF!!!

Excellent Service! The only reason I chose 4 instead of 5 stars is that the 5 star reviews seem to…read morego directly into the "not recommended" category. Seriously Yelp!, what's up with that? They have 13 4&5 star reviews that are squished down into the not recommended category and only 3 negative 1 star reviews recommended. Something's not right with that so seriously everyone make sure to check out the collapsed reviews at the bottom that have fallen into the not recommended category. NOW ONTO MY REVIEW! My family has purchased more than 7 cars from Ty over the last 15 years. 2 or 3 for my Mom, 2 for my sister, a spare older car for emergencies (so we never had to get a rental while one of ours was being worked on etc.) and I just purchased my 3rd car from Ty, Jamie and Trey today. I couldn't be more pleased! I was in a difficult situation being upside down on my car I wanted to trade in, which I bought from Payless 3 years ago. I can't give away my secrets but these guys WORKED to find a solution for me. Jamie seriously went above and beyond and spent well over an hour going over the numbers to find a way for me to trade my car in and leave with a newer car but not pile on the negative equity I still had on my previous loan. When my dad and I went in to meet with them we were not optimistic about the situation, but Jamie said Ty told him to take care of us and "make something happen". Everyone certainly delivered on that as I drove away the very next day in my 2018 Dodge Journey leaving behind my poor beat up 2014 Equinox in parking lot. The Equinox served me well but when I worked as a home hospice nurse and then doing Covid nursing, I really racked up the miles on it and put some wear and tear on it. There was no way a large dealership was going to be able to do what the guys at Payless did. They wouldn't have taken the time or made the effort! Go by and see them and see what they can do for you!!

We bought a used vehicle here last year from here, and a few weeks later it needed some normal…read moremaintenance. This car was not an Audi, however it was is excellent shape, inside and out. This dealership, the staff, all of them, treated us and our car as if we did purchase an Audi. The following year, we came back to purchase an Audi because I fell in love with the loaner I was driving while the other vehicle was being repaired. They got me good lol! The staff here is very friendly, and knowledgeable, and professional. Now I'm happy twice. Lol Go see Devin

I'm a lexus guy..coming from lexus I decided to try Audi..some of my friends and family was like…read moreyou crazy for trading in your lexus for an Audi. I know Audi reliability doesn't compare to lexus but I decided to take my chances on Jim Hudson Audi because of the way I was treated @ Jim Hudson lexus after the sale. They treated me like royalty anytime I had an issue with my lexus if I couldn't make it to the shop they would pick it up and bring me a loaner and them knowing im 6'6" 290lbs..they would make sure i have a car i can fit in even though the RX 350 was ok for me they made sure I had a Gx 460 and I never had to wait on a loaner..while I cant say the same for Jim Hudson Audi and the only reason I bought a Audi is bc i was hoping if I had issues I would receive the same service I had become accustomed too. With Jim lexus Hudson. While I can say im disappointed with the service after the sell @ jim Hudson lexus..I had a break down 3 months after I bought my RS 7 literally left on side of the rode. I did get it towed but when I call and asked for a loaner they said they didnt have 1 and that was it..im like really after buying 1 of thier flag ship cars this how im treated...well if it wasn't for the wonderful sale they had Devin gave me a use car to drive. Anytime I got for service it seems like it's a problem with the loaner cars if they do have something it's the smallest Q5 ‍. Remember I purchased a RS 7 one of theier flagship cars and im 6'6" 290lb...they do have Q7 and Q8 but I assume they are reserved for special people. I was very, very interested in the new 2027 sq-9 thats coming out. I had my eye on it for the last year. It will take some big changes for me to stay with Jim Hudson Audi....now Jim Hudson Lexus i had not 1 problem with

I am a military wife and had to evacuate GA with 2 small kids due to Hurricane Matthew, when my…read morefuel pump broke down. My husband is Army and was gone in the field, so I was so overwhelmed to break down out-of-state, by myself with kids on a Thursday night. I got Daniel George as my service writer. I do have to say that my car was finished 2 days late and Mr. George was not a good communicator, so I had to repeatedly call for updates during the extended time that my car was there (as I was stuck in a hotel for a week, waiting for my car to be done, every day was a big deal to me). On the very positive side, my car was fixed well. Then, at checkout, I was so stressed out that I forgot to use my military ID for their military discount at checkout. My fault on that completely, I know. I got connected with the service manager, Scott Fairey, to beg for a retro-active military discount and he bent over backwards to thank my husband for his service and personally walk my file over to the cashiers to get it fixed. He apologized that I hadn't felt there was enough communication with Daniel during my service, and asked me to have him paged if he could ever help with anything else. I had initially been frustrated with my experience, but he rolled out the red carpet to make sure I felt really valued as a customer and I left with a smile. It makes you a lot more confident in a shop when there is management that will do anything to ensure that the customer is taken care of. Thank you Mr. Fairey!!

If I could give zero stars for this location, I most certainly would. I scheduled an appointment…read morefor 9:00am. Upon arrival, there was an extremely long line with only 1 service advisor working. He seemed to be frazzled but trying his best to service all waiting. I was finally checked in by service advisor, Daniel at 9:50am who gave very subpar service. He was very condescending when answering questions and offered no apology for the extensive long wait. This service advisor should not have a customer service position with the type of attitude he gives clients. This was my third visit at this location but most definitely will be my last. I do not recommend this location under the Dick Smith Nissan brand. Highly disappointed.

The service was great, the employees were professional and helpful. They were able to pull my…read moreinformation up from a different location which made the experience much easier. I was in and out quickly while maintaining quality.

Upon arrival, I was greeted and offered water by an associate. The waiting time and next steps for…read moreservices were explained thoroughly. This was my first visit at this business, so I appreciated the prompt responses. The service did in fact take around ten minutes. The technicians made recommendations on additional services I should consider as well as th oil I should purchase. The value was equivalent to the service requested. I would recommend this business.

I don't even own a BMW, but I still received outstanding service from Columbia BMW. My experience…read morewas the best I've ever had at any car dealership, hands down. I want to sincerely thank Sam Reynolds and the entire BMW team for their incredible professionalism and expertise throughout the process. The level of care and attention to detail was exceptional. I highly recommend their service and sales departments over every dealership in town.

BMW of Columbia SC - Six BMWs owned. This experience may be the one that ends my loyalty to BMW…read more My iX went back THREE TIMES for improperly installed tires. My X3 went back TWICE for the same issue. Then I was hit with $1,300 for a cracked rim, while the dealership refused responsibility. Five return visits. $1,300 out of pocket. Zero accountability. After six BMWs, I shouldn't have to wonder whether the dealership can install a tire correctly. BMW: your brand is only as good as the people representing it. Do better.

I would love to give a tremendous appreciation to the service team especially Carl. They had great…read morecustomer service great communication and timely service. I was greeted at the door with big smiles from the team. I really felt the joy of the Carl happy to help. Carl was amazing up front and honest which rear.. JT Kia great job on hiring Carl and your service team! Sign Tiawanna Johnson a extremely happy JC Kia customer!

I purchased a car from JT Kia. I haven't had the car for 30 days yet. And the car is a total mess…read more All I can do is look at the car and pay for it. I am very upset about this situation. They were no help and would not rectify it. I am very upset. ! ! !