I recently purchased a 2025 Honda Pilot Touring from Midlands Honda, and once again, I had an…read moreexceptional experience. One of the things I truly appreciate about Midlands is that I can walk in, tell them exactly what I want, and they make it happen--no pressure, no attempts to steer me toward something else. Charles "Bryant" Robinson was my salesperson, and he was absolutely fantastic. From helping with the test drive to explaining the features and offering thoughtful recommendations, his service was personal, kind, and professional. He was patient, easy to talk to, and made the entire process smooth and comfortable. This is actually my second Honda Pilot and my third Honda overall from Midlands, and I've loved each vehicle. If you're in the market for a new vehicle, I highly recommend giving them a visit. You won't be disappointed!

I bought a used truck and it was one of the worst purchases I have ever made unfortunately. Within…read morethe first month the truck has had to have numerous expensive issues where it needed to be towed and continues to have problems. Not only did it cost near what I paid for the vehicle in repairs but the stress of having to lose time at work and be without a vehicle for periods of time is taxing. How you could sell a vehicle like this is beyond me.

I had such an incredible experience with Rebecca! I had actually dealt with a different dealership…read morethe day before who assured me that a car was available, went through the process of buying the car, ran my credit, then realized the car had sold the day before. My experience at this dealership was quite the opposite of that. Rebecca was so accommodating, informed, and patient. She answered all of my questions, going so far as to FaceTime me and send me videos since I live a few hours away. She applied no pressure and made the experience so comfortable for me. She even drove herself to deliver me the car in Charleston! It can be hard to find a car dealership with integrity but I highly recommend this one!

They quoted me 5,000 to fix my car. I took it to another place and they said "The dealership lied…read morehalf of what they said was wrong is not". I got it fixed for $1,200 instead. Never will I ever shop here work with this company! They are shady! I am a single mom in a panic of not having a car to drive. I asked them. If I can trade it in. "Sure for 2,500". It's a 2013 Buick. That's not right. save your time save your money do not go here! I'm so glad I shopped around and had it towed somewhere else!

The best sales and service department in Columbia, SC - by far! Not your typical car dealership at…read moreall.

We have been shopping for a car...deciding between Toyota vs Lexus. Stopped by Jim Hudson Lexus in…read moreColumbia SC and was helped by Lalo. I can see why he is #1 in this division, had a no-pressure demeanor and I liked that. Customer service is #1 here, super nice facility, very clean, and has nice resting areas where you wait for maintenance or repairs. Or they will come pick up your car from work or home and drop off a loaner. If you live in Columbia and need a ride to the airport they will come pick you up from home. Car wash also available on site that you can just drive through and theyll dry and vacuum your car afterwards. I want to buy a Lexus! From Lalo! But I dont live in Columbia...so there's that. I know the dealership in my town doesnt have that level of customer service...if I had lived in Columbia I would have bought one same day just for the perks...plus the Lexus is just nicer and smoother than the Toyota we test-drove. Highly recommended this dealership and honestly...I dont even like dealerships...

After some issues the Service Manager himself came to my residence on a Sunday, Mother's Day…read moreactually, to rectify my situation. I can honestly say Rich did everything possible to correct my situation. Five days later he assisted me further with an unrelated problem. Stivers Hyundai better be paying this man well...

Horrible customer service and expensive. Would not recommend. Very disappointed with 2018 Hyundai…read moreSonata. Salesmen are rude, unprofessional, and do not match customers with the right vehicle.

My life has been complete ruined because I trusted a sleazy car salesman by the name of Ernie…read moreWright!! STAY AWAY FROM THIS PLACE!!! June 7th I went in with a check from my bank for 22k. I walked the lot looking for sticker prices. As I returned I was met by Ernie asking could help me. I'm certain he could see the frustration on my face and smell the desperation on me. We began a conversation of him asking what I needed in a vehicle. I told him I needed an SUV but the Cherokee was my dream and that I did not need a lender. Just a good car. Me, my daughter and my infant granddaughter sat there for 8 hours as he "worked" to get the deal done. When the sale was finally complete and I had keys in hand I wanted to connect my phone to the SUV before I pulled off. All of a sudden the touch panel was acting crazy. I went back into the dealership to tell him. He said it was no big deal and they would have someone look at it Monday. Over the next few weeks he dodged my calls and texts as I tried to see when they were going get the touch panel repaired. On June 30th the engine light came on. I text and called Ernie. His response to me was that the engine light could only be on because of the touch panel. Ernie gave me his word that the SUV was freshly serviced and there could be no engine issues that this was definitely a sensor/computer issue due to the touch panel. In addition to the engine light being on, the remote start and start/stop function stopped working. On July 1, I took it to get a small free diagnostic test to find out the engine had a misfire and the other issues "could" come from needing a new starter or alternator. When I went in to show Earnie the diagnostic he again said that these issues were from the touch panel and when they get it repaired if that did not correct the issue they would have their mechanic look at the engine. Within, the next week the SUV ran hot. Upon checking the coolant reservoir I found oil in the coolant, an indicator that a head gasket is blown. Upon reaching out to Earnie he was rude and insensitive to me and had no intention of honoring his promises of repairing or replacing. There are other details to this story but too much to text here. To me the worst part is he came to me on that first day representing himself as a man of God saying he was just sitting at his desk praying for a sale. As a woman of God I trusted him. He even shed some crocodile tears as we were signing all of the papers. They have done little to rectify this situation. This man saw me with my daughter and new grandbaby knowing I have a family to care for and he had no regard for our life. I am now stuck with a loan for 22k that I can not repay. I have no vehicle to drive because the repair estimate is over 7k. I am a Gig Worker so with no car I have no money. Earnie knew all of this as well. Due to this my family has been separated because of eviction. I am now homeless. Thank God someone took my daughter and her baby in. But I regret the day I ever considered doing business with these demons. DO NOT EVEN LOOK IN THE DIRECTION OF PAYLESS THEY WILL SELL YOU A LEMON AND THEN ACT AS IF YOU DONT EVEN EXIST. SAVE YOURSELF!!!

Excellent Service! The only reason I chose 4 instead of 5 stars is that the 5 star reviews seem to…read morego directly into the "not recommended" category. Seriously Yelp!, what's up with that? They have 13 4&5 star reviews that are squished down into the not recommended category and only 3 negative 1 star reviews recommended. Something's not right with that so seriously everyone make sure to check out the collapsed reviews at the bottom that have fallen into the not recommended category. NOW ONTO MY REVIEW! My family has purchased more than 7 cars from Ty over the last 15 years. 2 or 3 for my Mom, 2 for my sister, a spare older car for emergencies (so we never had to get a rental while one of ours was being worked on etc.) and I just purchased my 3rd car from Ty, Jamie and Trey today. I couldn't be more pleased! I was in a difficult situation being upside down on my car I wanted to trade in, which I bought from Payless 3 years ago. I can't give away my secrets but these guys WORKED to find a solution for me. Jamie seriously went above and beyond and spent well over an hour going over the numbers to find a way for me to trade my car in and leave with a newer car but not pile on the negative equity I still had on my previous loan. When my dad and I went in to meet with them we were not optimistic about the situation, but Jamie said Ty told him to take care of us and "make something happen". Everyone certainly delivered on that as I drove away the very next day in my 2018 Dodge Journey leaving behind my poor beat up 2014 Equinox in parking lot. The Equinox served me well but when I worked as a home hospice nurse and then doing Covid nursing, I really racked up the miles on it and put some wear and tear on it. There was no way a large dealership was going to be able to do what the guys at Payless did. They wouldn't have taken the time or made the effort! Go by and see them and see what they can do for you!!

We developed a problem with a bad shimmy in our car returning from a trip to Charleston. The…read moreservice department informed us that we had a bent rim and wanted to replace it with a new OME for $1200. We found a rim at a savage shop for $410. Before installing the replacement rim, we took the car to a tire shop to get new tires. There was nothing wrong with the original rim that was on the car. We had lost a weight that balanced the tire, causing the shimmy. We never returned to Audi in Columbia.

Amazing service! Rushed me in and out for a tire change in less than an hour without an…read moreappointment. Very kind!

I am a military wife and had to evacuate GA with 2 small kids due to Hurricane Matthew, when my…read morefuel pump broke down. My husband is Army and was gone in the field, so I was so overwhelmed to break down out-of-state, by myself with kids on a Thursday night. I got Daniel George as my service writer. I do have to say that my car was finished 2 days late and Mr. George was not a good communicator, so I had to repeatedly call for updates during the extended time that my car was there (as I was stuck in a hotel for a week, waiting for my car to be done, every day was a big deal to me). On the very positive side, my car was fixed well. Then, at checkout, I was so stressed out that I forgot to use my military ID for their military discount at checkout. My fault on that completely, I know. I got connected with the service manager, Scott Fairey, to beg for a retro-active military discount and he bent over backwards to thank my husband for his service and personally walk my file over to the cashiers to get it fixed. He apologized that I hadn't felt there was enough communication with Daniel during my service, and asked me to have him paged if he could ever help with anything else. I had initially been frustrated with my experience, but he rolled out the red carpet to make sure I felt really valued as a customer and I left with a smile. It makes you a lot more confident in a shop when there is management that will do anything to ensure that the customer is taken care of. Thank you Mr. Fairey!!

The salesman I met with, was unhelpful, rude, and snobby. He did nothing but insult my work, insult…read moremy situation, and did he try to work with me or act as if he even cared.

Upon arrival, I was greeted and offered water by an associate. The waiting time and next steps for…read moreservices were explained thoroughly. This was my first visit at this business, so I appreciated the prompt responses. The service did in fact take around ten minutes. The technicians made recommendations on additional services I should consider as well as th oil I should purchase. The value was equivalent to the service requested. I would recommend this business.

Pulled up and was immediately greeted and offered a bottle of water. Tech was friendly and even…read moretalked me into a price which was lower than what I expected. I was going for something I didn't need for a new car and it's first oil change. He was great and the team was on point. I have had a great experience both times I have gone to this location, with two cars. My only feedback would be to find a way to link cars to a single account so I don't have to spend time adding my info for each car I have. You should be able to pull my data and then just add the cars as I come. Very minor but would be a great way to improve the experience even more. Overall, great job and I recommend this location.

Hey, what's the beef? Well, we can certainly say that the products in the BMW boutique are way…read moreoverpriced, but the service that I received this morning was spot on. We had a 7:30 appointment and when I arrived, the cars were lined up outside the service bay. The doors promptly opened at 7:30 and by 9:30, I was out the door. This was a little longer than I expected, but my advisor, Ms. Esposito, was very friendly and helpful. Of course, this was just routine maintenance under a maintenance agreement, so I can't comment about other type of service. Solid four stars for this service visit.

David Aviles is the best advisor in the country for BMW M sales! I was interested in a…read morecross-country delivery for an M3 and David was quick to respond and more affordable than any other BMW dealer in the nation. I'll definitely be a repeat customer for any future BMW purchases.

I would love to give a tremendous appreciation to the service team especially Carl. They had great…read morecustomer service great communication and timely service. I was greeted at the door with big smiles from the team. I really felt the joy of the Carl happy to help. Carl was amazing up front and honest which rear.. JT Kia great job on hiring Carl and your service team! Sign Tiawanna Johnson a extremely happy JC Kia customer!

After seeing that this dealership had the used car I was looking for, I called and spoke with a…read moresalesperson named Tristan. I explained that I felt the car was overpriced because I had been comparing it with several others. She told me I could come in to try to negotiate. When I arrived, there were three salespeople standing outside. One asked if she could help me, and I told her I had just called ahead. She took me into her office; however, she never offered her name. She took my information and then disappeared twice for extended periods of time. She asked if I wanted to complete a credit application to see if I qualified. I explained that I wanted to see the car first. She eventually brought the car around, opened the door, and asked what I thought. She did not offer a test drive--I had to ask. , She said I could only drive it to the dead end because the car had not yet been detailed. When I returned, I told her I did like the car but once again explained that it was overpriced and that I had $5,000 in cash. She said she would need to speak with her sales manager. When she returned, she told me that he wanted to speak with me directly. When I went into his office, he sarcastically asked if I was "trying to get a car with an engine," and another sales representative laughed. I again explained that the vehicle was overpriced due to its excessive mileage (233,000 miles). He asked if I wanted to finance, which I clearly stated was an absolute no. He then looked up the car and said it was coming up at $4,600, but with taxes the total would be $5,500. Once again, I explained that I only had $5,000. As a result, the dealership lost a deal over $500. Combined with the unprofessional behavior and overall experience, I would advise others to proceed with caution.