Just like you, we were thinking to ourselves, "who are we going to TRUST to completely clear out an…read moreexisting backyard to the earth and build a paradise oasis that only we can dream and vision in our minds?" We called Shasta Pools, Presidential Pools & Spas, and California Pools & Landscape to schedule an onsite consultation. Shasta Pools never contacted us, but we did get a call to schedule an onsite appointment with both Presidential Pools and California Pools for Friday, June 30, 2023. On the same day, I met with Karin Tierney (Backyard Design Specialist) from Presidential Pools and Christian Pierre (Designer) from California Pools. After the initial visit (June 30th), I never heard back from Karin Tierney of Presidential Pools, not one follow up or anything. Christian from California Pools immediately emailed me two days later with images for ideas and started creating our paradise oasis. Christian Pierre was professional, engaged, listened to our stories and dreams, asked us open-ended questions and his communication was excellent. Within a week, Christian presented us a video of the first pool designed. We made some minor changes and then he presented us the final video that turned our vision into a digital paradise oasis. I couldn't believe it, the video was literally what we visioned and dreamed, but the cost was above what we expected. We reminded ourselves, "You only live once." If this home is going to be our last, we don't want any regrets or future projects later, lets do this project right one last time. We said, "Let's Go!" We confirmed the project with California Pools and shortly after, we were introduced to Stephen Dreher (Lead Construction Manager). Stephen was a gentleman, very easy to talk to, a great listener, and a professional who follows through with action. Demolition started February 2024. Throughout the 2024 year, various construction teams came in to do their part of the project. Stephen kept in touch with me weekly with updates and seeking any questions from me. He was ALWAYS available via text, phone calls and in person. We made some changes during the project and Stephen was on top of processing Change Orders and updating the construction teams. Neighborhoods are made up of many types of people, and even with HOA approvals and city permits, you will find out which neighbors enjoy complaining and making it known that they are not happy people. No worries though, with Stephen's professional confidence and patience, he presented himself to these neighbors to answer any questions or address their concerns. Once he made himself available to these party poopers, the complaints lessened. After 12 months of construction, the pool project came to an end February 2025. I have to admit that making the decision to have California Pools & Landscape take on this project was one of the best decisions we ever made. The entire team that makes California Pools operate are ALL professionals and experts at what they do. The third party construction teams that work with California Pools were all professionals, execute precision work, and clean up their work when done. Stephen Dreher was in communication with all third party teams. Having the pool of our dreams seen on a video and built in our very own backyard is a dream come true. California Pools has converted our beautiful backyard (Casita Talasera) to "The Happiest Place On Earth." I will never say it enough though, THANK YOU Stephen Dreher for standing by our side from start to finish. Thank you for your honesty. Thank you for representing California Pools with pride and dedication. Even though Stephen loves California Pools and loves what he does, he always puts the customer first. I will honestly miss the daily/weekly interactions with Stephen, and his professional character. If you would like to discuss in detail or ask any questions about my experience with California Pools, feel free to message me. I'm confident that you will not regret choosing California Pools for your Pool Project. Sincerely, Frank A. Celaya

Kathy Venn was extremely helpful and professional in getting us Hayward warranty service…read more Mike&Mary Martin

We've used Mountain West for a few months now. Scott has helped troubleshoot an issue with our pool…read morefilters, replaced faulty LED lights, and helped with a routine draining/refill/end of season cleanout. Our pool looks brand new! Scott is dependable, trustworthy, and does great work. Thank you, Mountain West!

From the owner: At Mountain West Pool and Spa, we pride ourselves on being more than just a pool company. As a…read morefamily-owned and operated business we've built our reputation on the values of hard work, integrity, and exceptional service. Our mission is simple: to provide top-quality pool, spa, and hot tub care at a reasonable price. From weekly maintenance to expert repairs, we're committed to keeping your water spaces clean, safe, and always ready for your enjoyment. Call or text today 480-404-0475 for weekly service.

Jeff Star is the reason that Shasta has a super reputation. He goes above and beyond any…read moreexpectation. He cares about customers and makes things right. He is a true professional. Any time you ask him anything, he is honest, professional and trustworthy. Shasta please keep Jeff . He is amazing!

I don't know if anybody can help me or direct me on what to do next. Shasta Pools built my pool in…read more2018. It was a absolute nightmare. I'm not going to go into detail, but they screwed a lot of things up and then just give me some free Leslie pool coupons to try and make up for it. The workers that they had on my property were making inappropriate sexual comments about me and saying I must be a stripper and that's how I was able to pay for my pool...Whatever....Well my fence fell down and I have been calling them for the last month begging them to come and fix it. I had called someone not related to Shasta to come and fix and they said that it was not installed properly, when I finally was able to talk to someone yesterday they told me I am out of warranty. I am reporting them to the city and I am outraged. My fence would have not fallen down if they had concrete in the post but because they did not do that I now do not have a pool fence and I have a two year-old and a five-year-old. I have literally cried to them on the phone explaining how dangerous this is for my children. I do not have the money to buy a new pool fence. Can anyone guide me on what I should do next?

I recently moved to Arizona and I am a first time pool owner. Based on reviews, I went with Crystal…read moreClear Pool Service and I do not regret my decision. The staff is friendly, honest, professional and the prices cannot be beat! The team always shows up on time and I never feel pressure to upgrade to the hottest new thing, but always know it's available if I want to. I also can't get over the patience and knowledge of the team.. once in a while, I get froggy and try and fix something myself and blow it. They know exactly what I did by my vague description over the phone and are quick to come out and save the day. Definitely recommend!

As a new pool/spa owner, I'm finding out there are a myriad of pool services to choose from, and…read moreI'm tickled sparkling-blue that I went with Crystal Clear Pool Service and Repair. The owner, John, is a great guy. He came out to look my pool over and provide me with a weekly maintenance quote. He ALSO took a CONSIDERABLE amount of time out of his busy schedule to walk me through the "rube goldberg machine" that is my pool plumbing. My weekly tech, Henry, is young, personable, respectful and thorough. He will point out issues, but never presses if I dont choose to make them a priority. When I bought this home, my main concern with the state of the pool/spa, but those worries are a thing of the past thanks to Crystal Clear. John also accepts Zelle payments.

Worst pool service I've ever had. Tech didn't clean properly, left chemicals unbalanced, and we…read moreended up with algae so bad we couldn't use the pool for weeks. When I pointed it out, he said, "What do you expect me to do? I have other pools to clean," as if that excused not doing the job. At one point he even showed up at 8:30 PM to clean the pool. He ignored obvious problems, didn't notice the vacuum wasn't working, broke my decorative lights, and even came back into my yard without permission after I told him not to return. Unprofessional and careless. Would not recommend.

I've had pool techs come and do repairs to our pool in the last 13 years. Courtney (pool tech)…read morewas by far the best I've had in all my years working through the warranty company/pool companies. Most of the guys/servicers warranty sends are shady and throw a bunch of BS to get away with the most for the least. But Courtney was absolutely professional, proficient, and customer centric from beginning to end. I was blown away. Seriously. Night and day difference compared to others. The office personal (Morgan) was also stellar as she kept us in the loop with ordering parts to scheduling. On top of it! Now, I'm looking into them servicing other repairs outside of warranty. These guys need to be bumped up from 3 stars to 5 stars!!!

We've had nothing but great experiences with Angel. He's always helpful whenever we have questions,…read morevery communicative, and consistently on time. Our pool is always left spotless after each visit. Works with our schedule if ever needed. He's honest, reliable, and his pricing is very hard to compete with. Highly recommend if you're looking for dependable pool service!

Angel provides great quality pool service and is very knowledgeable about his trade. He…read morecommunicates frequently when there is an issue and always looks to get the best product for his client.

We happened to get a flyer on our car after purchasing a house that had a pool in desperate need of…read moreattention. We called and spoke with Alex who showed up on time and went to work determining what all needed to be done to get the pool back in shape (repairs and cleaning). He provided a us with bid but we wanted to get a couple others. When we finally got two other quotes, Alex was almost 25% cheaper. Even though his company is relatively new, we decided to give him a shot. We are so glad we did...the pool is sparkling and the equipment is running great! We couldn't be happier!

From the owner: At AZ State 48 Pools, we pride ourselves on delivering reliable, honest, and professional pool…read moreservice across the Valley. From weekly maintenance to repairs, our goal is to keep your pool sparkling clean without hidden fees or surprises. Your pool, our priority.

Highly recommend Ray @ Titan Pool Service. I had been taking care of my pool for many years and…read morethen started having problems. Turns out, had some equipment issues. Ray fixed it in a jiffy!

Scheduled them to come out and they came the next day, great communication so far and looking to…read morestaying with this company long term. Communicates throughout and reasonable.

Great service, Ray was available the next day. He thoroughly explained what had broken, why, and…read morewhat parts we needed to buy to ensure we have no more leaks. Vet owned is a bonus!

Ray was amazing, very responsive. He made the repairs and provided training on how to take care of…read moreand maintain the hot tub. My wife and I love the hot tub!