We hope our review spares other consumers from an expensive disappointment. We checked the BBB, AZ…read moreROC, and reviews. After 5 bids, we chose Creative Pool Plastering (CPP) to resurface our pool. From day one, CPP was careless and lacked respect for our property. They crunched our downspout and damaged the pool deck, without apologizing or repairing. After job completion, March 20, 2025, they started refilling the pool before they left. They left debris in the skimmer, tire tracks on the driveway, and had not removed the sticker on the new drain cover, now under water. We had to call Mike Sr again, to have them return to finish cleaning up the site. Our expensive disappointment with CPP is the color quality and appearance of the new Mini Pebble Finish. During refilling, we noticed a blotchy appearance to the color of the newly refinished surface. Over the next few weeks, areas lacking color became larger and more prominent. April 28 we contacted Mike Sr about this issue. I have a picture, taken on April 29, clearly showing the loss of color on a large area of our pool bottom. Mike Sr did not come to see our pool until May 14. He said he saw the issue right away. He asked to see the recent Today's Pool and Patio Water Analysis that we had been doing weekly, since startup. The test results were within the recommended range. Mike Sr took a picture of these printed test results, said he would talk to his material supplier, Randy, with Universal White Cement company, and he'd get back to us. After 115 days, on September 6, we still had heard nothing and contacted Mike Sr again. Randy finally came to see the pool on September 22. After another 30 days, on October 22, we still had not heard back from Mike Sr. We contacted an attorney who advised us to give Mike Sr one more opportunity to remedy the color loss of our pool finish. We notified Mike Sr that we had spoken with an attorney. He immediately responded. This was the first time during the prolonged period of Mike Sr's inaction and lack of communication, from May14 until October 22, that he immediately responded. Mike Sr's response was that Randy's report claimed the pool chemicals were out of range on September 22. As we previously stated in this review, the documented water analysis shown to Mike Sr on May 14 was within normal range. Within 39 days of CPP's completed work, we saw many areas of inconsistencies in the pool's finish as evidenced in our pictures,. Rather than standing behind CPP's work and materials used, Mike Sr said he would schedule a "Courtesy Inspection" with the ROC. The ROC investigator, Lisa, was scheduled on December 22 and we received her findings on February 3, 2026. Lisa's findings acknowledged there are many areas where the pool finish is lighter in color. At the inspection, we showed Lisa the April 29 photo of the defective color of the pool finish. Lisa's findings stated she couldn't make a determination based on photos she did not take. Lisa told us that our pool chemistry reports would not be of benefit in her determination. The inspection only addresses the quality of workmanship, not the quality and durability of the materials they use. The findings state the ROC standards hold the contractor responsible for an acceptable pool finish for only 30 days from completion. Mike Sr never contacted us after the ROC inspection. We are left with an expensive disappointment. We do not recommend Creative Pool Plastering.

We are very satisfied with the replastering and renovation service provided by Creative Pool…read morePlastering. After contacting three companies, we found that Creative's bid was competitively priced. What impressed us the most was the responsive communication with Mike Jr. and Sr., who were highly attentive from the beginning. They answered all our questions promptly and with valuable knowledge. The entire team, from demolition to completion, was punctual, courteous, and diligent in cleaning up after their work. Our pool renovation turned out excellently! We have attached photos for reference. We selected Lakeside Mini Pebble with Key West Wave tile (NPT). Additionally, we had a new multi colored light installed, the blue color is shown at night. We have already recommended their services to friends.

We recently hired Cactus Pools and Remodeling for a pebble tec repair at our home in Scottsdale,…read moreand we couldn't be more pleased with the results. The original pebble tec around the stairs had been cracking and breaking away into the pool, and it was in serious need of repair. Giovanni did an outstanding job matching the original pebble tec as closely as possible, making the repair blend seamlessly with the existing finish. His attention to detail was impressive. As an added touch, he incorporated a subtle turtle design into the pebble tec on the stairs, which turned out beautifully and added a unique, custom element to our pool. The workmanship, professionalism, and care throughout the project truly stood out. We are extremely happy with this company and will definitely be calling Gio again when we're ready to resurface the pool in the future. Highly recommend.

If you need your pool resurfaced, Gio is the best. They did a great job, fast and painless. Very…read morehappy with the quality of work and the knowledge Cactus Pools brought to our project. Highly recommend Gio and his team. Pricing was very fair!

I recently tried to heat my pool and kept getting a loud banging noise from the heater before it…read moreshut itself off. I was worried it was going to be an expensive repair, especially since the heater is only two years old. After doing some research and suspecting either low water flow or calcium buildup, I decided to go with Precision Pool Tech because they offered a lower service call price than the other companies that responded. I'm glad I chose them! It turned out the problem was simply a handle I didn't realize needed to be turned to allow proper water flow through the pipes. Although I was a little frustrated that I hadn't known this sooner, the technician was great. He checked the calcium levels, made sure everything else was running properly, and took the time to explain what he was doing. Very knowledgeable and professional--overall a positive experience.

I would give them 10 stars if I could. Great service, fair price and the highest quality work I…read morehave seen! Truly a great experience and smart choice to have them do the work!!!

We had a great experience with Prado! They provided our Pebbletec finish…read more They were professional, hardworking, and paid attention to the details. The finish looks beautiful, and we're very happy with how our pool turned out. Thank you for a job well done!

I called for a quote, spoke with Betsy, she is fantastic. That unfortunately is where it ended,…read morethey came out & had no interest in doing my pool remodel. I do have a vision of what I want, when I explained what I would like to achieve & what is his opinion of the project, he was very dismissive. I understand what I am asking is a large project, I am not married to the exact vision & asked for input about how we can get there. My idea is not traditional & challenging, but not unattainable. This company is looking for the cookie cutter quick turn around for the most money, they have no interest in delivering a product or something close to a custom idea for a customer.

Poolside of AZ was the first company to respond after I went on Yelp and used their Project…read moreAssistant to get quotes from a few pool companies. My pool pump had burned out and needed to be either repaired or replaced. They asked me to send a couple of pictures and answer a few questions, then provided quotes for both repair and replacement options. I also did some research on the company and found out they are licensed, bonded, and insured, which gave me peace of mind. Their pricing was also very reasonable compared to other quotes we received. In the end, we decided to replace the pool pump. Chris explained the quote and options, Robyn handled the scheduling and payment process, and Michael came out for the installation. Everyone was professional, efficient, and friendly throughout the whole process. I highly recommend them if you need any pool work done.

Excellent service, they installed a new pool filter system. Yelp is forcing me to write 85…read morecharacters.

These guys were super quick to respond to our inquiry , and were also quick to come out for the…read moreinitial consultation. They began service immediately on our pool, and give a detailed report with photos after visits. They are also considerably cheaper in pricing for what we were paying with our former pool service. So far so good!

We've had a great experience with Poolside Phoenix maintaining the hot tub at our short-term…read morerental. They are reliable, easy to work with, and provide great customer service. We also love the detailed reports they send after each visit. We would definitely recommend them!

Wonderful experience working with system pools, highly recommend them to anyone…read more We had a pool with hot tub installed with travertine decking. We really enjoyed how Jason came over to our house and was able to sit with us right there and design the backyard while being able to walk the space to visualize it, rather than go to an office somewhere like other companies. He came back as often as we needed to finalize the design. Lindsey their operations manager was fantastic, she provided lots of communication on the schedule, updates, ect. She was always available whenever we had any questions or concerns. Tom came by at each step to check that everything was getting done correctly, really made us feel at ease as we progressed. All of their sub contractors were respectful and do great work. We really liked Miguel and his team, we even hired him for some extra work after the pool. They quoted us 2-3 months for the project to be complete and we were swimming just over the 2 month mark. Highly recommend!

I couldn't be happier with the team at System Pools and Spas! Being a family-owned company, they…read morereally take pride in their work--and it shows in every detail. From the very first consultation to the final walkthrough, the entire process was smooth, professional, and honestly much easier than I expected. They designed and built my pool, spa, and waterfall, and it turned out even better than I imagined. The waterfall is absolutely stunning and creates such a peaceful, relaxing atmosphere, and the spa is perfect for unwinding at the end of the day. One thing that really stood out was how efficient they were--the whole project only took a few months, which was impressive considering the quality of work. On top of that, their pricing was significantly lower than the big commercial companies we looked at, without sacrificing craftsmanship or service. Communication was great throughout the entire process. They kept me informed, showed up when they said they would, and handled any questions quickly and professionally. My backyard now feels like a private resort, and I have already received so many compliments from friends and family. If you're looking for a company that delivers high-quality work, fair pricing, and a personal touch, I highly recommend System Pools and Spas!

Communication with Cody to determine services offered and monthly cost were clear and consistent…read more We agreed on terms and I was pleased to be provided with written terms of service that were thorough and easy to understand. Daniel arrived to perform the service and he was professional and listened to all my questions and expectations. I walked away feeling heard and understood, while also knowing was he was going to do every visit. It's just been one service, but so far I'm very pleased with how things are going.

What an amazing company. It's been very difficult for us to find a reputable pool company that I…read morecan rely on; especially living in the PNW and I rent my house out in Arizona. Cody was always good with communication and takes pride in his work. Quality has been amazing. I have had such great experience with them that I will continue to use them for cleaning.... what an amazing job. So grateful for them and their work.