From the first time I walked in the door I felt respected and appreciated by everyone. My needs, wants and expectations were exceeded. I never felt rushed and was able to find a SUV that was perfect for me. Mo was a pleasure to work with and went out of his way to help with me with the new technology. My new Seltos is perfect and I look forward to years of doing business with this dealership. Thanks to Mo and Steve for a very enjoyable car buying experience! read more

Brought my electric car in for its 7,000 mile check up. They saw a recall and took care of that along with tire rotation and system check. I was surprised and happy to get a video of what was being done by the mechanic. I had received another quote from a different Kia service center and the difference in price was an appalling $500 more there than I paid here! I'll definitely be bringing my car back when needed. read more

Ouafaa Kouhaila Sales Person goes the extra mile! In all my years, I have never had a good experience dealing with car sales people. I searched online for weeks and decided on a Kia. Then, I wanted to find a no BS sales person (dreaded listening to the the BS in the past). After reading the excellent reviews about Ouafaa (WaFa) I was convinced she was the one. So... instead of going to my Local Kia I travelled to Wallingford to see her. She was terrific, warm, totally genuine. She went above and beyond and asked me to call or come in if I had any concerns. Thank you WaFA and Mason Loops (Sales Manager) and Carlos in finance! read more

Executive Kia - Ouafaa Kouhaila/Salesperson I am a repeat customer of Ouafaa's at Executive Kia coming from a lease and into a purchase. Ouafaa took the time to listen to all of our needs and put us in the perfect vehicle for what we wanted financially as well as our family needs. Ouafaa also took time from time "off the clock" to answer any little question that we had - even on a holiday weekend no less! First class service from Ouafaa! You will not be disappointed if you work with her. read more

Executive Kia! Great car dealership and sales person! Thank you Ouffa for helping me with everything so I could get my new 2025 Sportage.

Called around to Kia dealers all over New England and found the Sportage Hybrid EX available with a short one week wait for delivery at Executive Kia. Ouafaa Kouhaila responded promptly and answered all my questions and had the car ready for me in the time frame she promised. And no add on dealer premiums, just a no nonsense price with no pressure. Worth driving out of state to get what we wanted, when we wanted it. Ouafaa (Wafa) took the time to go over the car's features with us and sent us on our way in no time with a full tank of gas! Thanks Wafa - you're the best. read more

Rude salespeople who don't follow up when you have questions. Also they don't seem knowledgeable about the cars they are selling. Simple stuff that they should know. Go elsewhere read more

Brought my car in for an oil change this morning. It did not need it so we rescheduled but they checked everything to make sure that all the fluids are topped off and the car is up to snuff. Everyone is very friendly and nice read more

I went for an oil change and tire rotation. I waited over an hour during my workday and they never did my tire rotation. They said I needed new tires. So do the rotation and I'll decide when and where I'll buy my tires! Over an hour for an oil change is completely ridiculous! They knew I was working. Was quoted over $630 for tires. Called Town Fair and I will get them there for $420. Will never go back to my dealership again for regular service. Valvoline gets me out in 15 min. read more

I was delighted when Ouafaa Kouhaila from Executive Kia reached out to me. She was easy to like. She worked hard to make it possible for me to lease a Sportage. I thank her. She even drove my newly leased car home to drop me off. I would recommend working with Ouafaa to anyone. She is competent, pleasant, and goes the extra mile. The managers went out of their way to be friendly. It was a change from the hidden adversarial interaction I had with other dealerships where they were on a commission. I had a wonderful experience at this dealership, and Ouafaa made it possible. I have been to this dealership three times since my last review three years ago. I went about two years ago for service; it was a wonderful experience. I cannot remember the names of the associates, but they went beyond themselves to make the experience pleasant and short. My car was well-serviced. It was a five-star experience. Then I went back about 9 months ago, wanting to upgrade to an electric car before the lease was up. The reception was tepid. I had to wait for a while even though no customers were around. I had to insist on seeing the quote. I thought being treated as if my time was not valuable was disrespectful. There were no apologies. The quote they gave me for my car was not something I could even negotiate with. I was angry when I left the dealership. This was a one-star experience. Then I went to the East Hartford Kia dealership, which had a great promotion on electric cars, and got a reasonable quote for my car and a new lease. I was over the mileage limit on my leased car a couple of months before the return date. There is a tiny crack in the window. East Hartford Kia told me my car was great the way it was and did not even need to be cleaned (it was in good condition). They will take it the way it is. My guess is that the car is in great shape, so they can clear a couple of thousand dollars by selling it. Thinking the Kia dealerships have similar deals and wanting to give the local town Kia a second chance, I returned to Executive Kia and asked them to match the deal. They acted befuddled and had no idea how I could have gotten such a good deal! I know that East Hartford Kia is not a non-profit! They gave me a deal that worked for them, meaning Executive Kia is probably less hungry and is used to a much larger profit margin. By the way, East Hartford Kia offers to install a charger in your garage, supplying the equipment and up to 10 feet of wiring from your main panel. An electrician will call you to come to your house to install it. Yes, check it out. Go to the "research" part of their website for details. This is worth a $1000. In addition, all leased electric vehicles get two full services a year. Executive Kia does not offer a charger or installation or free servicing. East Harford and Executive Kias offer 1000 watts of electricity free from the site in North Haven. And Executive Kia could not come close to the monthly and down payments! I am disappointed with Executive Kia. I love Kia and would love to stay local with my purchases, but such is not my luck. Two five stars and two one stars. I will give them three stars. read more

I went with a friend for them to lease a Kia Sportage and watched them get talked into a car that was considerably more money and not a Sportage. They gave my friend some rebates and promos to give a good price, but still considerably more than the car she went in to buy. The sales person said they didn't have the Kia model she wanted on the lot (a lie) and pushed the totally electric sedan model. They also "forgot" to tell her that model they were pushing had a recall on it and proceeded to lease it to her. She called them only 3 days later and told them how unhappy she was with the car and could they switch out the lease for the car she originally asked to buy. They told her yes over the phone and when she got there they told her it would cost her $11K MORE for the less expensive car. There was some very sketchy dealing here so if you are considering from purchasing from them, think twice. I would give zero stars if I could. read more

This company online shows vehicles which are customers special orders but doesn't state. Manager and receptionists are rude and refuse to accept responsibility read more

I came to see why a light was on the dash,but I acquired another problem with my tire before I got there . They were very nice and honest to me( usually I can smell b.s) but they gave me choices and alot of snacks to convince me to wait the two hours longer then needed at first to fix both. The waiting area is decent with comfy chairs and access to the remote for the t.v if you notice noone but yourself is watching. They have plugs near some seats and snack bars and a coffee/water station. When the finished my truck they had fixed a bulb out for free and gave me advice to further the vitality of my vehicle. I totally recommend this Kia service department for your vehicle repairs . read more

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My wife went on their website looking for a Telluride. According to the website they had 12 available. Turns out, after we drove there and asked, those are vehicles that have been ordered by customers. Not available for purchase. Fix your website people. read more

This negative review is mostly due to the service, or lack thereof, of Todd Perry, the "Service Coordinator." I took my car here for an expensive repair upon his diagnosis and recommendation. Almost $1,000 later, the repair was obviously not done correctly. The same symptoms were present as I drove the car off the lot. I brought it back in the next day and after 2.5 hours, TP determined that a part that was supposed to be replaced wasn't replaced, and promised that he'd call me when the part comes in. Fast forward a week and I hadn't heard from him, so I called and left him a message. Two days later, still hadn't heard from him, so I called and left another message. That day, he finally called back and said they've got the part. So, I made an appointment for the following week, totally rearranging my life in the midst of a lot of work and personal busyness, in order for them to complete the job that should have been done right in one visit, not the three that it was going to be. So I'm at this appointment, and after 1 hour of waiting, he tells me that the part they got in isn't the right part. Huh? You're the "Service Coordinator," right? Shouldn't you have recognized that before calling me to tell me that you've got the part? And maybe you could have deciphered this problem in less than one hour and not wasted so much of my time this afternoon? So now he says he'll give me a call when the right part comes in (sure, I've heard that line before...) and he'll throw in a free oil change for my troubles. Wow, so generous! I paid nearly $1,000 for a repair that wasn't done correctly, have been in three times related to it -- and will be in a fourth time if I come in yet again -- and you're going to compensate me for my time with a service that a) I could do on my own, b) if I would pay, it would cost me $20, and c) I don't even need anytime soon. This is undoubtedly the lowest quality Kia service station I have ever been to. Save your money, your time, and your sanity by avoiding it if at all possible. read more

Old dated tiny dealership. I don't know how Kia let's them stay open. Literally freezing inside the building people waiting for their cars to be serviced shivering in jackets gloves and hats. I've never bought a car here so can't comment on that but would never come back for derive or to buy again. Facilities are the worst I've ever experienced for a new car dealer in my entire life. read more

I can't tell you how disappointed I am with this business. What they did is outright racketeering. I noticed my car had no heat, but it started and ran fine. The problem progressed so that it would not hold fluids. I was able to drive it there. I called around to all of the KIA dealers because I wanted a quick turnaround. They promised 3 weeks, whereas the others 4-6 weeks. They replaced the water pump under warranty, but it also had a cracked radiator and fan, they said. When I added fluids, they did not leak out the front at the radiator, but further back around the water pump or hoses. The fan had looked fine when I saw it, no broken fins, but perhaps they found something I could not see, I thought. I mistakenly trusted them. It was a $4,500 claim total. After a couple of weeks the car was not fixed, and they transferred it to the body shop, assuring me the body shop would handle it better and quicker. December came and went, my rental car coverage expired, and my Kia was still not fixed - no parts available they said. I attempted a rental car at the non-insurance rate, but I was unable to make the payments. Someone kept popping my rental car tires in the sidewalls. One per week, 3 consecutive weeks, but this was covered free of charge by Monroe in West Hartford. January came and went, car still not fixed. I had to retrieve some things from my car. It was cleaned out, and my papers were neatly stacked as if they were gone through. All of the items were removed. The claim no. and insurance company name were X'd out, and the grill was removed, the front plastic part was in the trunk. The guy there said, "Supply-chain issues (with smile on his face)", and "Did you recognize it with the grill.. removed?" I remained composed and said, "No.", took my things and left. I could not work with the rental company. My income was too low, but I was able to squeak into a deal for another car, same mileage and year, but not a hybrid like my Kia. 33 mpg vs. 50 mpg. This additional car payment was $529, in addition to my Kia, which I still had to pay, $420, my insurance doubled up over $400, because now there was an "accident" claim, and an additional car. Plus I had to cough up an additional $600 of taxes, which was all of the money I had saved at the time. So I had the feeling these guys were dicking me around probably because Executive Auto Group is where my ex-boss, Joe Pugliares, a Sicilian, bought his cars. Executive is owned by another Italian, John Smallpini. There were supposedly separate and unrelated issues with my former company, Jarvis Products, which were in the process of being decided in the State CHRO office in Waterbury, of all places to have a CHRO office, especially when dealing with Italians. But you know Paisans, everything is related and calls for retaliation wherever and whenever they can. Slimy tentacles reaching into everywhere. Oh yeah, and Jarvis raised a bogus dispute, cutting off my unemployment compensation from October into December. So as it stands today, one year later, I was about to qualify to refinance my Kia loan, because I paid it down by half. It would have been reduced to the $200's. Executive KIA timely (impeccable, it's uncanny. Were they listening when I was going over this with the manager at my credit union?) sends a bill to my lender for the claim amount, plus $4,000 in storage fees-$8,000. Which my lender paid and did not question. I guess the 4 months Executive held on to my KIA while I struggled with doubled-up car payments, taxes, and insurance meant nothing to them, because you know, "Supply chain." (Smile). Well this has been a good exercise. It's all down now. I just have to copy and paste this to a bunch of different websites, throw it out there, see what sticks. read more

I brought my Subaru here and not only was that a great, no pressure, let's find the best car for you day, but I service my vehicle here. I am so spoiled by the great customer service here that I don't want to go anywhere else. There is a comfortable lounge area where I can use my laptop and work while they are doing my oil change and have a warm beverage on them. I love the safety precautions they are taking to keep their staff and customers safe. It is always a great pleasure coming to Kia of Wallingford. read more

Purchased a car for 50k and salesperson never went over and the features on the car. Never even thanked us. It was a very disappointing experience. Their boss called as we were driving away and said he would follow up and share links for YouTube videos and they couldn't even be bothered to do that. We won't be doing any more business there. read more

Always an excellent experience. Knowledgeable, friendly staff have kept my Kia in tip-top shape!

I am a younger female who was looking to find a reliable car, that was in my price range, that had all my wants, and wasn't going to put me in the mechanics everyday. Which I know sounds impossible. Sherece A. Mad six was absolutely the best sales rep I have ever encountered and I am so thankful I had her. She was so caring and understand towards my wants, needs, and price range. Not once did she try to pressure me into any thing nor did she try to get me to go "a little higher". She understand what I wanted. Not only did she act this way the first day, she continued searching for me after my first time there. Called me and emailed me asking me my preferences. The second time I went in, she had the exact car I wanted. Not only did she go out of her way to find me a car, she found one with exactly every little thing I wanted, low miles, just out of a lease, in my price range, etc. I could go on for days about how helpful Sherece is. She also reassured me about any mechanical problems and provided me with all information. My experience with buying the vehicle, the repair shop, facility everything was absolutely great. I don't think I will ever go anywhere else When I buy another car in the future 110% best believe I am going to find Sherece Maddix for my purchase because I would not be as happy and confident if it wasn't for her. Thank you Kia for an awesome experience, for once In my life I enjoyed buying a car and it was not stressful at all. read more

Executive Kia - Thank you Sherece! - Car Dealers Near Me - Wallingford, Connecticut

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Update on my 2018 Cadenza 21 months ownership so far and not even the smallest hint of a problem. Nothing. Service appointments have always gone great. They tell you what's due, you say yes, they do it timely, they explain what was done in detail, they review their fees (very reasonable) , expedite payment for you and lastly give you a free car wash ticket. Every time I come in here people are polite and professional. The salesperson "Chien" always comes by to say hello and asks if we need help. So tell me . What else do do need from a dealership? read more

We were on a fence about getting a new car until we worked with Robert at Executive Kia in Wallingford. His kind and gentle approach put us at ease and never once did we feel like we were dealing with the "typical pushy car saleslman". His goal was to match us with the vehicle that met our needs and worked with out budget. He listened to our needs and didn't want us to be anything but happy. The entire Executive Kia team made us feel like family and we will definitely be back! Thank you, Robert and team! -Heather & Mike read more

I leased an electric Soul. Jorge was really a pleasant salesperson to work with. I appreciate that he, as well as Phil at Executive Nissan (I looked at a Nissan as well), were pretty laid-back. I told Jorge after my first visit that I'd let him know if/when I was ready to come back, and he didn't harass me. I've only had my vehicle a few days, so I can't speak to their service dept, but I'm happy so far. read more

Highly recommend this dealership !! They made my car buying process so easy and smooth ! Thanks to my amazing car sales man Rob who broke down the car from begging to end . Who took his time to make sure the car was perfect ! Along with Kara who was An amazing financial manager who broke down everything for me !!! I will definitely be back to work with them ! They are all amazing people ! read more

Every time I go into the Kia service department with my Honda they treat my vehicle with car and me with kindness. I always leave knowing the best care was given. Thank you to The entire service and parts department for the car and education on my car and all it's workings. read more

Reached out to Executive Kia on a quote for a new Telluride. They connected me with Ouafaa. I spoke with her for 30 mins and asked her to send me a quote. She never sent me a quote but I continued to get marketing emails from her asking me to reach out. I finally responded and asked her why she keeps sending me them, we already spoke, you know what I want, and I'm just waiting for you to send me the quote. She said she's sorry and asked me what I wanted all over again which told me she was never getting back to me in the first place. Two weeks now went by and still nothing so needless to say they are not very organized or reliable there. read more

I myself besides being ripped off by the service department and now never going there again, went with my mother yesterday to get a new car. She got one of their fake 5000 dollar give away things in the mail. Who won by the yesterday, oh yeah I forgot those are fake and it clearly states on the thing that someone COULD win. So, we sat there for 35 minutes, no one helped us and we went to Crowley and bought a new Niro. Really ashamed, that is 2 cars they lost in 2 months, and they are 30 miles closer 2 us! Let me clarify, I indeed did not feel that I was ripped off, I was ripped off for a $250 restocking fee for a part that was never restocked! I also wrote the service manager, who never even had the decency to reply back to me. read more

Just bought a used car, the exact weird and hard to come by Lexus model I'd been searching for, from Kevin "KG" Gilliams. Super nice, personable guy, and what I really appreciate, especially on the test drive we did, was how incredibly patient and responsive he was. I was being overly picky about the car (read: BRUTAL) because, uhhhh, it's a CAR- it costs THOUSANDS, needs to get me to work reliably, and most importantly, can be a deadly weapon if things go sideways. After our drive, I went home for the day but by the following evening without making a decision (as I swore I would no matter what) but after driving another of this model in much rougher shape with a pissy salesman who couldn't be bothered to entertain my questions or concerns, I couldn't wait to call Kevin back. Once I found out the car was still there, he took my totally refundable deposit right over the phone and delivered the car for me almost 40 miles to my local mechanic to inspect that afternoon - quick and easy and saving me many trips (these are all things the other dealer scoffed about doing.) The times I did head out to the dealership in person, Kevin was more than happy to work with MY crazy schedule. The rest was a quick, pleasant, and very transparent buying experience - I also had the pleasure of dealing with Joe, the Sales Manager, and briefly me Todd in Svc when the anti-theft plates on my trade in decided to work too well -rather than break the bolts he outwitted Audi with a couple basic tools and got them off in the DARK, freezing, crappy weather so I could drive home in my new car. It's true that the place is a little humble compared to some of the glitzier dealerships in the area - I found the actual lot where the used offerings are parked to be very windy and tough to navigate, but overall it's a nice place to be. I mean, they have WiFi, snacks, and a TV- what else do some people expect, a margarita and a manicure? I also note some people felt like the buying experience took too long. That, too, is granted, but they're just being thorough, as they have to be. Why not take more time to think about your huge purchase, and not be rushed? read more

This use to be a Saturn dealer and some of the staff remained as well as the great customer service philosophy. I always bring my 2011 Optima here for routine service. They always squeeze me in if I show up last minute or go on Thursday evening where they have extended hours. The service advisors are knowledgable and courteous. I always find myself chatting with the sales folks who are wonderful (especially Chin!) I find the service prices to be average, but I always get coupons, so in the end it's cheaper than having it done at a lube & go. They've never tried to pressure or sell me add-ons or unnecessary services. They have wi-fi and a nice waiting area. I highly recommend Executive Kia. read more

Stay very very far away from (chin). He is rude, pushy and has a total lack of respect for others. He wasn't even my salesman and he's been calling and harassing me because he sold my old car I traded in. Used cars come as is, that's what I was told. And the salesman don't seem to speak to each other because I told (amber) who was my salesman what was going on and she never messaged me back and obviously never told chin because he kept calling me and leaving nasty and very rude voicemails. I would stay away from both of them. Plus when you do try to call them and speak to a manager, it goes right to his voicemail and he never calls back. Awful customer service, I will never go back and I'll be telling people to go to Waterbury if they want anything from a kia dealership. read more

Great service!! I went to Executive Kia with a very specific car in mind. I was greeted by Sherece who was very informative and helpful. I didn't feel pressure to buy, like I did at the previous dealership I went to. I ended up with an awesome Kia Optima. I suggest anyone who's in the market for a new car should make Executive Kia their first, and only stop! read more

I went to Executive Kia yesterday to test drive a car I had been looking at online and to value my trade (which I had purchased from Executive Kia two years ago). Joe Ortiz, the salesman, was great. I bought my last car from him and he was gracious and well informed. However when it came time to crunch numbers, the sales manager Kevin put me in a very high pressure buying situation, attempting to manipulate me into buying the car almost impulsively by using high pressure sales tactics. At one point Kevin said "Did you like the vehicle? Are you going to buy it today? You aren't buying right this second? Oh, well then you must NOT like the vehicle if you aren't going buy it right now." He was smug and asked me this several times in a row, unsatisfied with my response. When I politely stated that I simply wanted to show my significant other the numbers before buying, he responded with "Well I WAS going to do something nice for you, but I will just let you go home and talk it over with your boyfriend." When I asked him what something nice meant, he sheepishly deflected my question and said "Oh just go talk to your boyfriend, I was going to do something nice but talk to your boyfriend first." What followed was a barrage of questions about where my boyfriend worked, why he couldn't come to the dealership, and reminders about how the car was going to sell ten minutes after I left. Not. Cool. At this point I mentioned my job (in psychology) which I don't think I've ever had to use as leverage to implicitly communicate to someone to stop trying manipulative sales tactics. I understand we all have a job to do, but intimidation just doesn't fly when I'm trying to make a big purchase. I won't return to this place. Follow up: it's 10 days later and the car is still for sale - guess it didn't sell ten minutes after I left! read more

Joe is the man!!!!! Had a great experience buying my Hyundai Elantra. Wish him nothing but success. Luis Vazquez read more

After a horrible experience at another kia dealership, I wasn't the most happiest customer to walk through the door! I was a little hesitant due to my past dealings a couple days prior to coming here. JOHNNY happened to be the 1st one to greet me. I was a little stand offish but thankfully Johnny hung in there with me! I can't say enough nice things about Johnny! He turned my horrible experience into such a positive one! price was on target, everything was transparent. Highly recommend buying a new car from Executive Kia and ask for Johnny! read more

Executive Kia - Car Dealers Near Me - Wallingford, Connecticut

Always great service. They look to ensure you are satisfied. Nice clean waiting area

This place prays on people with bad credit tries to.sell them junk cars. Nobody wants at all. They act like they are helping you with rebuilding your credit. read more

This dealership is terrible! They tried to use scare tactics to get me to buy a car that I kept telling them I didn't want. I wanted a new car and they wanted to get rid of a floor model. They told me my current car's engine would die if I didn't trade it in right away. They were argumentative trying to make me agree to the used car and about what I wanted to pay. They meaning the sales person and the manager. I went to Milford Kia and got exactly what I wanted and was told nothing was wrong with my current car. And they gave me a lot more money for my trade and offered additional incentives that Executive did not. I would never go back to Executive. Can I rate it zero stars? read more

Bought my 2008 chevy impala ss 10 months ago transmission is slipping was told they have to take apart the whole transmission to see if I can still get the warranty which I have and they can't get me a rental car while they work on mine never been more dissapointed in a car dealership in my life just last week I had to get new plugs and wires. read more

My husband and I have purchased 2 cars over the last few years from Jeremy at Executive Kia, and everyone there has been extremely helpful. They made the process easy and painless, and we have our repairs done there as well. I would definitely suggest stopping by if you are in the market for a car. read more