The service was great. The gentleman behind the desk was wearing the bling, and he really made us…read morefeel comfortable. We were even able to get a toothbrush for the both of us because we forgot ours. The room was very comfortable. We were able to adjust the heat just right for us. The breakfast was delicious. Bacon, eggs, potatoes, waffle, apple, juice, cereal, oatmeal. On sunday they close at 10am. Good service, and good food

They could improve on their customer service skills starting from their manager. There are other…read morethings but I already addressed it to the hotel myself. There was a couple of good employees but it's not enough.

I stayed at the Best Western over Thanksgiving, but had to leave early because of the winter storm…read more Unfortunately, they wouldn't refund the unused night. Based on this experience, I wouldn't stay here again.

What a fabulous find!…read more We rolled in around 1 or 2am, exhausted. There wasn't anyone in the lobby, so, we went ahead to the parking garage & came back. The parking garage is conveniently located, easy to access, spots are reserved for guests & validated. On our return, the desk was still empty so we called as instructed. We were greeted promptly by staff, including a trainee. Both were friendly & we were checked in quickly to our VERY QUIET ROOM. I was expecting it to be noisy on rolling up, but we were pleasantly surprised by the sound-deadening brick added to the walls. We slept great! The room temperatue didnt fluctuate wildly & the bed was comfy. We skipped breakfast we slept so well. If I were to really look for something to complain about, it would be that there were 3 decaf coffee pods & only one caffeinated. We brought our own, so turns out we didn't have to fight over the good 1

Clean rooms, good food options, nice staff. The only bad thing is that all floors smell like smoke…read more So if you aren't a smoker it can be stinky.

I had a pretty good experience here. I found and booked via Expedia and was pleasantly surprised…read morewith how clean and spacious my room was. The music downstairs in the lobby at all times though I think can def be lowered a few decibels. We don't need Pitbull blasting eardrums out at 10 am. I had to ask a few times for late check out and they kept saying they noted it down....but didn't. But was able to so for that I'm grateful because I arrived super late and was working from my room. Upstairs was pretty quiet, which was nice. I'd stay again if I'm ever in the area.

Jenna customer service management is above & beyond! Clean!…read moreComfortable! Safe! Affordable! Pet friendly! Exactly as advertised!

This place is almost impossible to get to as we drove around for a half hour after finding it but…read moreunable to find the way to drive to it. First when we checked in we told the desk person that we were choice members but she tried to sign us up as new members so she could get the gift card. Then we got to our room and it had not been cleaned from the last guest (it was 8 PM). When we got on the elevator to go down to the front desk to get a different room another guest was getting on the elevator. She needed to change rooms due to maintenance issues. We then got a second room. The front desk person checked it before giving us the keys. The second room was not cleaned either. So we were given a third room. It had the bed made and clean towels but the floors and whirlpool were filthy! The smoke detector was removed from the ceiling. The next morning we watched a worker spray chemicals outside on the weeds and then come in and work on the food for breakfast. Not sure if he washed his hands but it should not be the same person spraying the weeds as the person working with food! This was one of the worst places we had ever stayed during our travels! This place should be shut down until all the maintenance and housekeeping issues are resolved!

Today July 20, 2023…read more I am here now, my job reservered a room for me and I happened to show up durning check out time. Apparently they were packed to capacity so they had all rooms to clean. I had to wait about 2.5-3hrs before anything was available..BUT the manager (I would assume) let me know the deal and kept me aware of how long it would take.. I waited in the lobby and played games read a book. The smell of clean was very refreshing!!! The housekeepers were working very hard matter of fact all the staff to turnover rooms while still receiving calls and visits for reservations. I am proud to say this is one hotel I would return to..because of concern for customers and how hard they work..unfortunately understaffed. This is a thankless job but we are like a place to rest that is convenient and clean and we can because of how hard they work. When my room was ready it was so clean and smelled so fresh..the floors were clean as well. Be nice and appreciative when you check in here because they truly work hard. A huge plus..they had chocolate chunk chocolate chip cookies in the lobby which were freaking delicious. I am very thankful for their attentive attitude and cleanliness and hospitality.

Mixed reviews- The furniture in this hotel needs a facelift…read more Carpet needs to replaced. Walls are paper thin and can hear everything your neighbors are doing. Window shades had some holes in them and are dirty. Bathroom was nice, super clean, shower was surprisingly spacious. Rooms have mini fridge and microwave and a keurig with pods provided. I was also surprised with breakfast- they had bacon, turkey sausage, pancakes, cheese omelets, biscuits and gravy, cereal, milk & juice, yogurt, warm cinnamon rolls, bagels and toast.

This building used to be the John Deere foundry, which I had no clue about. It's a beautifully…read morerevamped building with great detail and very historic architecture. The rates are very very respectable especially for the quality of the hotel. Laura and Danielle at the front desk greeted us with big smiles after sitting in the car for hours. We are in the area to visit family and going forward. This will be our homebase when coming to visit the family. There is a nice pool and a nice gym

Hello This is a…read morepretty cool hotel by the river and John Deere Museum. The neighborhood is going through many up dates and will be a pretty trendy area! But what bothers me is their website should tell people the pool, fitness center, bar are all closed!! Grrr. The Website makes it look like they are open. I will stay again. But i really did not want to leave once i arrived!

I got checked in at the front desk fine and the front desk staff were polite. I was not happy about…read morethe happy about the room; there were bugs, the linen was dirty, lots of hair on both beds, and a bunch of spiders in the bathroom. I was only staying one night with my family but decided to go to another hotel instead because of bugs and lack of cleanness.

What can I say? The Comfort Inn & Suites Waterloo-Cedar Falls went above and beyond in every area…read more A bit about me, I have been in the travel industry for over 23 years. It's impossible for me to not take notice of everything from how I am greeted when I approach the front desk to the condition of things in the room. In fact my career is taking me in the direction of doing just that, reviewing hotels. Let me say from the moment I walked into the lobby until I left, my stay was perfect. The staff, namely Alana, Nicholle, Quenn and the manager Jim bent over backward to be sure of this. Now a bit about the purpose of my trip, something the staff did not know. I grew up in Waterloo/Cedar Falls. However, I had not been there for 20 years. My has it changed. My purpose though was not to see the city. It was to visit the grave of my mother that I had not visited in the 35 years since she passed away. The very thought had always been overwhelming. I decided a few days ago that it was finally time. I had not actually planned to stay at the hotel but, had been traveling all day and was utterly exhausted. I honestly just spotted it from the highway and decided to stop in to see if they had availability. The next thing I knew I was in a room and soon being greeted by name. This trip was primarily about healing and closure. Though I did not express it to the staff, I was so nervous about what I had to do. Their sincere friendliness and attention to detail made it so much easier. If you have need for a hotel in the Waterloo/Cedar Falls area, look no further than this hotel. In addition to the things I mentioned there is easy access from the highway and anything you could possibly need including grocery, Walmart, restaurants, shopping, and entertainment are literally a stone's throw away. An enormous thank you to everyone on staff, even those not mentioned. They helped ease the pain of this extremely difficult trip.

MAJOR SAFETY ISSUES: 1) Room 225, the room I was put in as…read morea single petite female does not lock - I ended up sleeping on the bathroom floor with the bathroom door locked. The owners were made aware of the issue and have continued to rent out the room. 2) The fire alarm was disconnected 3) Some of the lights did not turn on - electricity issue or lack of light bulbs 4) the tub kept dripping during the night. 4) There were holes/stains on the sheet There were other issues with my reservation being cancelled, but that was due to booking through a 3rd party. Some people did not receive their Room Rent Deposit $20. Due to having to be in Iowa for work, I ended up moving to the Best Western down the street, it ended up being cheaper and 100x nicer.

This hotel doesn't allow cancelations even two days in Advance. No breakfast, pool is broke. Clean…read morebut no extra pillows. Fixtures show damage. No one at front desk had to wait 20 min to check inn.front desk clerks not dressed professionally, wearing pants hanging down to their knees and dew rags.

Pretty much the standard Fairfield Inn experience. The woman at the front desk was very friendly…read moreand had already given us an upgraded room as Gold Members. For once I did not have to ask and they actually had a better room for us. Of course the hotel appeared to be almost empty not unlike the abandoned shopping mall that is next door. The room was nice and in good shape as was most of the facility. It was a plus to have the extra space of the upgrade room. The breakfast was good and perhaps slightly better than the typical Fairfield breakfast. The rate was very good and the location was fine. A solid stay.

Friendly staff, clean rooms, good fitness center. Close to some nice restaurants.Will definitely…read morestay here again.

We had been driving 9 hours from Fort Knox, KY enroute to home in MN. I refuse Super 8 and Motel 6…read morechains. I hadn't been too familiar with Days Inn but they are owned by Wyndam so not too bad of a chain. The front desk staff was super nice asking where we were traveling from, etc. Must have sensed our tiredness from being in a car for 9 hours. The room was upstairs and had a fridge and microwave. We had a lovely tree and grass view and not a parking lot. We ate a small breakfast which included biscuits, gravy, formed scrambled eggs and sausage. They also had yogurt and make your own waffles. No complaints.

Easy checkin, room was quiet wife found stray hairs on a towel but otherwise the room was clean…read more Breakfast hot and fresh. We stay again.