I think they are closed. Took my deposit and when we showed up no one was there. Called, texted and…read moreemail. No response.

DO NOT bring your dog here. There is zero supervision. They lock the dogs in a hot garage all day…read more There is only a worker there in a morning and afternoon for check in and out and there is nothing on their site that says no supervision. Absolutely unacceptable!!!!!!!!!!!!

Ruffles is a small but mighty rescue group.. They take in medically needy dogs that otherwise would…read moreprobably have nowhere to go. I adopted a dog from them in 2013. He is a pitbull who was "owned" by a homeless man and was beaten by him regularly. He was severely underweight and deemed dog aggressive by the animal shelter. Ruffles nursed him back to health and even took him to an animal behaviorist to assess his needs. He is now a happy, well-adjusted pup who lives with 2 other dogs and a cat. He even passed the Canine Good Citizen test. A year later we adopted another Ruffles rescue dog who was formerly a stray in Compton. She had also suffered abuse but was socialized and loved by Ruffles until we adopted her. She is currently a part of our pack without any issues. I cannot recommend Ruffles highly enough. The owner, Christina, has very high standards and always does right by her animals. I still support this rescue and donate to it often. Their mission is a lofty one and they never give up on any dog.

Ruffles Rescue is an amazing rescue! Christina is an amazing person! I adopted my baby almost 8…read moreyears ago and once a Ruffles pup always a Ruffles pup. Christina was there to help when we fell on a hard times, she worked with me and made sure my dog was well taken care of. She takes the time to know the dogs in her care and find them the right home. So thankful for Christina and Ruffles Rescue.

Devin gave my two pups the best haircuts . You cut their fur exactly like I asked. They can both…read morebe a challenge. Thank you, Cristi Barcelona Visalia, CA

I've taken Shug to many people and Sami is the best. I just love her. Shug is a black poodle. Shug…read moregets super nervous and stressed when at the groomer, but when I picked her up she was calm and even gave Samie some extra kisses before leaving. Shug is a poodle Mix with crazy hair that isn't easy to deal with. Samie made her look beautiful. Complete with her wonderful Mohawk. Thanks so much. We will be back.

I rarely leave reviews, but I feel this one is necessary…read more I drove about 45 minutes to this groomer expecting a professional and welcoming experience, especially since it was my first time bringing my cat in. Unfortunately, the interaction I had was the opposite. When I explained that I only wanted a small amount of hair trimmed, the groomer responded in a very condescending and dismissive tone. Instead of explaining or guiding me, she spoke to me in a way that felt belittling, as if my request was unreasonable or I didn't understand basic grooming. As a first-time customer, I expected patience and professionalism. Instead, I felt talked down to and uncomfortable the entire time. Customer service matters just as much as the quality of the service, and this experience completely missed the mark. After driving that far, it was extremely disappointing to be treated this way. I will not be returning, and I would not recommend this place to others based on how I was treated.

They are fast, friendly, and get you in quickly. My dog loves going, and she hates water!read more

I want to start by acknowledging that euthanizing a pet is already one of the hardest decisions a…read morefamily can make. We were in an incredibly painful situation, our dog had bitten our daughter in the face twice and needed to be euthanized for her safety. We had adopted him from a shelter, and finding a compassionate, affordable option was not easy. Shelters were at capacity, the SPCA quoted over $500, and other vets were similarly overpriced. We called Northpoint, received a price over the phone, and made the 45-minute drive from out of town, already emotionally drained. What we experienced once we arrived made a devastating day so much worse. First, upon arrival we were informed, for the first time, that we needed to bring paperwork from the shelter where we adopted our dog. No one mentioned this when we called. Staff attempted to contact the shelter themselves, said they couldn't reach them, and then told us they might not be able to help us at all. My husband had to get back in the car, drive to the shelter to retrieve immunization records, and return, adding significant time and stress to an already traumatic experience. Second, when we were finally seen, they quoted us a higher price than what we were given over the phone. They also attempted to add an urgent care fee, claiming we had been given an urgent appointment, which was not true. My husband had to push back just to get them to reconsider. When he mentioned the original price we were quoted by phone, staff told him there was nothing they could do. We were grieving. We were exhausted. We had already driven nearly an hour and a half round trip for paperwork. And Northpoint chose that moment to add surprise fees and dismiss our concerns entirely. It felt like they knew we had no other options and used that against us. I wouldn't wish this experience on any family already going through the pain of losing a pet. If you're in a similar situation, I'd encourage you to get everything, pricing and requirements, in writing before you make the trip.

Dr Chege has such an amazing bedside manner for your pet! The customer service is amazing. They…read moreare so friendly and helpful. So glad we switched to come here.

1-29-25: My cat of 15 years passed at home…read more After about 6pm I was crying and still had her body in my arms. I called and they asked if I needed someone to come out and put her down. I said no, she already passed and I still had her body in my arms and was calling about cremation services and how much it would cost. The person on the other line went silent. I kept saying hello, hello for awhile, but realized they disconnected the call. We went to Cedar Veterinary instead and took her and paid for her cremation. Not a good way to handle a call after a person's pet has crossed the rainbow bridge.

My husband helped me find this service because I couldn't bring myself to search for it myself…read more My cat was diagnosed with oral cancer and her condition deteriorated quickly. I made the difficult decision to put her down and was grateful that I could book everything online because there's no way I was going to call anyone to schedule this service. I chose Dr Karen Whala and she was amazingly kind and compassionate. She evaluated my baby girl, took her time explaining the process and my baby girl passed peacefully in the comfort of her home. Two weeks later, she hand delivered the ashes. Thank you for going above and beyond for my beautiful Roxy.

Wonderful service. My 4 cats get very well taken care of. I've been a client for about 3-4 years. A…read moregodsend!

This was my very first trip away from my rabbit. I was really fortunate to find NPLH because Jenna…read morenot only has a lot of experience with rabbit care but she also owns rabbits. Jenna provided above and beyond service than what I had expected. The website is extremely easy to navigate and set up your service request. Jenna is very prompt in communication and was easy to get ahold of. I was really worried about my rabbit being this was the first time I was away from her and I was concerned she would act up (which she did) but Jenna was kind enough to send me photos of her and handled my rabbit's antics with care. When I met Jenna in person for the Meet in Greet, she was extremely professional and had even suggested a better schedule appointment than what I had booked. She followed instructions provided and was very respectful of my home. I highly recommend Jenna for pet sitting services for your lil fur balls.

MWhen we realized our 3 month old puppy Moose wasn't ready for a week long trip in Yosemite, we…read morewere thankful to find Your Pro Dog Trainer and their board and train program. They answered all of our questions and made us feel at ease in making the decision to leave our new puppy with them. They sent regular updates and photos during his stay. We were given homework to continue his training at home. Upon returning home, we quickly realized our pup was much more focused and receptive to following our lead. He has also shown increased socialization skills with other dogs and people. Your Pro Dog Trainer even followed up with us regarding our pup's transition upon returning home. I highly recommend them. They seem to have it all figured out and are truly worth every penny!

They were quick to respond in sending a dog trainer to my house and both people who came were nice…read more However, the training wasn't informative. I believe the main person who was doing the evaluation was being given on the job training. Since then I went to another dog trainer who gave more useful advice. I didn't expect my dogs to be trained in one session but the evaluation and advice given were very vague (information I could look up online). Other reviews mention Rebecca being an amazing trainer. Our experience wasn't with her and maybe I would fee different if we were to have worked with Rebecca.