I had a great experience at the Brookpark Road Enterprise from start to finish. The customer service was great. Darius got me together with my rental and went over everything. The vehicle was clean. The return was great. Everyone spoke and was kind when I entered. Amanda assisted with the return. She was very nice and bubbly. I will rent there again. read more

their lack of understanding that when i say i'm returning the car the next day and they come without me nor my emergency contact's permission and towed the vehicle with all of my belongings still in the car. by far worse rental experience i've ever had! read more

Enterprise Rent-A-Car - the car was parked in the street now it's gone - Car Rental Near Me - Brook Park, Ohio

Was given a car via my insurance Nationwide, after an accident. As you know, insurance company have rates set, that differ from general public. I turned the car in after 22 day, and was met with a bill. I was told that I had to pay the difference of the $40.00 rate that the insurance company didn't cover. I said that was false, because they stay within the rate. I contacted Nationwide and the stated they had paid in full and that my rate was NOT $40, dollars. They even have the rate on the receipt as Nationwide and are fraudulently charging. I contacted the corporate office to report the branch for fraud. This was 2/20, 2/23, and 2/24! Not one follow up. Watch out for this branch! They didn't even provide me with a receipt. I had to call and ask what these charges were for and wait to be sent the receipt. I have not now contact the Attorney general's office to report this business for fraud. As well as reporting fraud to my credit card company. I should have only been billed for 4 days of insurance coverage and that's it! I don't even see where my deposit was applied to anything in this bill. How do you have a set rate for Nationwide and yet, are fraudulently charging general population prices after the claim is closed. They claimed they escalated the matter to the branch manager, who hasn't said a peep! Extremely unprofessional and unethical business practices. read more

Enterprise Rent-A-Car - The rate clearly states Nationwide! How is there a difference? Because they are charging me $40. Dollars after the fact! Absolutely fraud! - Car Rental Near Me - Brook Park, Ohio

Renting the car was very easy. Employees working seem very proficient in what they do. Easy peasy.

we rented a car using insurance, as ours was in the shop for a fender bender. The car we received was totally unacceptable- it reeked of cigarette smoke, was given to us with less than half a tank of gas, had some body damage you could HEAR while driving, and worst of all... leaked oil onto our new driveway. Husband called the location and they were wonderful- they apologized, were polite and friendly, helpful. Offered to swap us into another car ASAP. So I hurried up there after work and the girl once again apologized, and checked the new car she was putting me in. It was a much more basic model than the previous car, but i didn't care about that. She checked to make sure it had gas and I was on my way. (I should mention that I arrived minutes before they closed and they still had several people in the lobby. they were friendly and upbeat to everyone and never made me feel like I was a nuisance at closing. they were very accommodating) The collision indicator came on the next morning while i was on the highway to work. I didn't know what it meant and it was alarming. The indicator was off and on the entire time I had the vehicle. I felt it was unsafe. The vehicle also pulled to the left terribly and is in dire need of an alignment. Also, I was stunned at how dirty and disgusting this vehicle was. There was grime or food caked on several spots, there were spots of food or beverage on the ceiling, the seats were badly stained and dirty. When the car was returned to the body shop, husband called Enterprise to let them know. Proactively, they offered to refund us an additional amount to cover the cost of cleaning the oil off the driveway. I really hated writing this review because the service from the local branch on Brookpark Rd was exceptional. Top-notch professionalism and friendliness. However, the product was so poor both times that we won't be back. read more

Just picked up my Sate Farm rental, and I wanted to give my impression of your employee Will Tsironis. What a phenomenal young man! He is very friendly, personable, and his personality made a mundane task an enjoyable and memorable one! He is definitely a credit to your company! Hopefully I will be working with Will for any future dealings. I just can't say enough about this wonderful representative of your company! -Christopher Snyder read more

Friendly staff, but service is slower than a Parma kid doing math. The Strongsville location is smaller but much more efficient. Almost 90 minutes to get put into a car is ridiculous, especially when I had an appointment made the previous week. read more

Had an excellent experience. I ordered a compact, which was not available, but they automatically upgraded the car. Staff was very personable and helpful. Easy pickup and checkin. I highly recommend the location. read more

So I left a long review about my experience and then someone named Lisa said to get back to her with my info I did and not reply from her

Great location. Last minute reservation. Two hours before closing on a holiday weekend. With only one person working at the desk, they stayed open (almost two hours past closing) until everyone, including walk-in's, were in a car. Great costumer service, really attentive and patient. With 500 cars in their fleet, you will definitely find a car that suits your needs. Looking forward to working with Enterprise again! read more

Got a car from here through my insurance company. Told the guy from here that I didn't want any of the extra insurance he was trying to get me to take, that my insurance was covering what I needed. He wasn't too happy with it, had me sign for the car, and I took off. The car they gave me broke down on my way out of town. Had to stop at another Enterprise in Toledo (who were very helpful by the way...). When I went to return the car, I had a charge of over $220 for a collision waiver. Told them at the beginning I didn't want this. They said I would receive $71 back because I returned the car earlier than what the insurance had it on loan for. I have called, wrote corporate and still nothing. Was even told I would get a call back within 3 days, and it's been a week now. Would never use this company again out of principle. Shouldn't be this hard to get a call back explaining why I was charged more then it cost my insurance company to rent the car for me! read more

I truly don't believe I've ever received worst customer service in my life that I have at this enterprise location and let me go into detail as to why. When I called in the morning to set up a pick up I was rudely greeted by whoever answered the phone to let me know that they were only three gentleman in the lobby working and they had a lobby full of people and they could not pick me up but when I arrived they have like six people working and three people waiting. After finding out I did not have what I needed to get a car such as a major credit card or mail with my name on it they told me they would not give me a ride to where I live because they map doesn't stretch that far even though during this Covid pandemic I'm farther out than I normally would have been due to other locations being closed. I said I no option but to walk or find a bus and the man at the counter said "next" .. Not once during all this did a single one of these gentlemen ever say I'm sorry this is happening I'm sorry this happened I wish there were something I could do. These men need a course in customer service. If I could give no stars I would. read more

Enterprise Rent-A-Car - Car Rental Near Me - Brook Park, Ohio

After getting in an accident, my insurance (which provides a rental) contacted Enterprise who in turn contact me to set up a pickup for one of their cars. Everyone I talked with or met with were so very personable and seemed to care about my situation. One of the team members said "I picked a good one for you, I hope you like it", and it was a very nice car! The facility was clean and decorated for the holidays, and the service was quick and easy. I can't say enough about this Enterprise Team! read more

I'd rate them a zero if I could! They refused me my reserved car, manager said because of a credit card so I accepted the car she would give me. A few min later a staff member came in to work and said "time to start pulling the SUV's for us since it's snowing" meaning they will keep them for self use so when I asked the manager If the reason I can't have my reservation is because her employee was driving it and she got an attitude with me and literally refused me a reservation in the blizzard!!! I had to walk home in a foot of snow!!!!!!!! She was so unprofessional and rude to me and her employees were also very unprofessional And she was the manager!!!!!!!!! This is not my first issue w this enterprise as I rent very often and but it will be my last I will start going to another company! read more

Made a reservation for a full-size car and the employee tried putting us in a Ford Focus. Going on a trip to New York with 4 people and there is no way that would work. The employee recommended that I go to the airport for a car and the prices were $150 more than what I had reserved at this location. I ended saying no, and just driving my vehicle. What's the point of making a reservation if you can't honor it?! Terrible customer service at this branch. Would never rent from this location! read more

They are very racist to blacks here. They try to make ez to get you in a rental when reality if you need the rental longer than a week they will try bullshiting you lieing.They said they didn't accept my mastercard called corporate they did. I got behind 1 day on payment they told me I had to renew contract in reality they just wanted to keep rental because I had it 45 days The manager was poor lack of customer service shrugg his shoulders to the fact that his employees made multiple errors on the account.Dont rent from this location. read more

One word: Professional. Probably the easiest way to describe this location. Every single employee is dedicated to customer service and making sure said customer leaves pleased. I can't single out any employee because all of them were amazing! Quick note: there has been a policy change company-wide about renting and holds. With a major credit card, they now only place a $75 hold (plus rental fee). For a debit card the hold is now $150 (plus rental fee) AND you need to show them an utility bill. read more

I must say that I have not had any problems out this location. They try their hardest to get everything right. Parking sucks you only get about three parking spaces and then you parking behind somebody else. Other than that this place has no complaints from me. read more

Enterprise Rent-A-Car - Car Rental Near Me - Brook Park, Ohio

I was booked at enterprise through my insurance. My insurance covers 25$ a day up to 450$. My total rental was $517. they charged my credit card on return after telling me I will not be charged, $134. The day i rented the car i covered 33$ of taxes and an additional 50 desposit that was to refunded when car is returned. On black friday i returned the car. I did the no contact drop off because i had covid. Called them wanting to know total charges if any. They said i would not be charged anything. Saturday, I look at my credit card account. They charged my account an additional 101$ So the total That i dished out at that point was $185, and 50 of it was refundable. So that brings the total to $135. for taxes? When i called to question, I put on hold in the middle of what i was saying. Then they would not answer. I hung up called back no one answered. I called again off of my boyfriends phone they answered. I argued the charges. They then proceeded to tell me I was aware of additional out of pocket cost when i was not. I asked to speak with the manager and was told she ould not be in till monday. I told the lady on the phone i will be calling back on monday. A few hours later there was a credit on my account for 185$. So i figured she refunded the money. Tuesday morning i log into my accoiunt and now there is ANOTHER charge of $121. I called an spoke to the assistant manager. He said he can only offer a 34$ refund. I feel as if i was teken advantage of. I was not aware of additional out of pocket cost after my insurance, AND IF MY INSURANCE COVERS UP TO $450, WHY AM I PAYING $121. INSTEAD OF THE DIFFERENCE OF $67 minus the $33 dollars I paid on the first day of the car. Total would be $34. There is somthing shady going on here and will be contacting corporate. read more

Horrible service! I made a reservation two weeks in advance, and then called four days before pick up to confirm. When I got there the car wasn't ready, and I was told they were cleaning it, and it would be ten minutes. Twenty five minutes later they tried to give me a pick up, even though I had reserved a car. I had to wait an hour and ten minutes to get an SUV just to get out of there, and now I have to go back in four hours to get the car I was promised be ready at ten A.M. There was a line of people, and they kept telling everyone to have a seat, even though they didn't have enough chairs. I went around back to see what the hold up was, and the one person cleaning the cars was on his cell phone. This is twice this has happened, never again!! read more

For a long time I been renting cars from this company and never had a problem until this week .. on the week October 22, 2019 exactly 12 o'clock when j went to pick up The car .. , I'm so mad more like vivid of how unexperienced is .. not only did chad Jackson give me a hard time before renting a car , he gave me a car that the registration was expired and not only for one year but two years.. the car had problems on top of problems . When I got to NY the police officer stopped me and pointed out the stickers. When I got to enterprise at Park slope Brooklyn New York the manager was surprised of how they gave me a car that was not only registration expired but not drivable... was hen I got back to Ohio and went to back to them , ChadJackson didn't show no certain , didn't even apologize of the mistake ...they gave me another car with a A dent in the trunk .. due to my busy week I couldn't head back to them to show .. it just shows how Irresponsible this company is ... read more

If I could leave no stars I would. My vehicle was hit by someone so through their claim I was given a rental by this location. They robbed me and scammed me! I've called the location numerous times. I've called the other persons insurance and they couldn't tell me why I was being charged for the rental because I was covered by the person who hit my cars insurance. The rental they put me in had damage which the guy showing me my rental said his manager knew it had damage but that it was already documented and that it was okay for me to take. Same guy who walked me to my rental said to bring it back with as much gas as it had in it. I left it with more than they gave it to me with! I was never told I was going to be charged anything more than the $50 refundable deposit. So far I've been charged $400. They have charged me even after I returned the rental to them. At this point I'll be contacting the Ohio state attorney general, the BBB and my lawyer. If you need a rental don't come to this location it's a scam! Go to Hertz. read more

Mike was seriously the nicest person ever! He even let me pick between 4 cars! All extremely nice cars. After going to hertz and they wanted to give me a 2 seater half size golf cart . But Mike understood my problem and I drove out with a Chrysler 200 . Great place to go and everyone was extremely nice ! read more

Car was super dirty on the inside when he attempted to give it to me the first time. I'm talking cigarette ashes, food crumbs, wasn't wiped down at all. Asked them to clean it, came back 5 mins later in the same condition. Also there's no gas in it, not over an eighth of a tank. I'm taking it to the other Parma location now for an exchange. Normally enterprise is very good service but this was crazy. read more

Exceptional customer service, clean new cars, professional courtesy and an easy process! This branch provided me with exceptional customer service, picking me up from another location. The manager Mike rescued me from a horrible situation with another rental company. Stephanie processed my paperwork within minutes, and Chad showed me all the features of the new car before I left. I was provided with a brand new, very clean vehicle and an easy & fast process to complete paperwork. On my return, Brian drove me to the body shop. This branch is fantastic! Professional and ethical business practices with a superior level of service that you will not find at their awful competitor down the road. I highly recommend this branch for your travel and insurance rental car needs. read more

If I could give a 0 star I would! Terrible terrible service! I booked a reservation online for 11. A woman comes in ten minutes later who's Lexus was being worked on. They told me they had a Nissan rouge for me that needed to be cleaned up and brought up. The lady was getting a Tucson. Well apparently the Tucson wasn't good enough for her wasn't comparable to her Lexus. They rogue was brought up right in front of me, and someone came out and told me it needed an oil change , and what do you know the other lady who was supposed to take the Tuscan hops in and drives off in the car they told me I was getting. Then had nothing to give me because a tiny ass suv no discount or anything. No offer to upgrade or anything. Ended up in a piece of shit Ford Flex. Wasted over an hour and a half for a car no offer to extend my drop off time or anything!! WILL NEVERRRRR come back here again!! Terrrible customer service!!!!! What a joke read more

Very professional and friendly staff. Unfortunately they don't pick up from the airport. Had to take an uber to and from the office. No big deal. It's more than worth it to save on the cost of renting at the airport. If I ever visit Cleveland again, this will be my preferred rental office. read more

The staff made renting from this location a breeze. Very friendly and accommodating. Car was clean and we were given a choice of vehicle , including free upgrade to larger car. Worth taking a $10 taxi from the airport to rent from this location and get the lower rental prices. read more

Reserved a cargo van a week ahead of time. I get a call from Enterprise less than 24 hours notice that they don't have any cargo vans available. Why accept the reservation. Recommendation was to try U-haul. Nice read more

Great people at this enterprise. Very nice and professional. Made the process easy and made sure I got just the right car. Will definitely go back next time I need a car. read more

I had a great experience with the Parma, OH Enterprise location. Expedia messed up my car rental reservation. I had requested an airport pickup and dropoff but got a reservation for the Parma Enterprise, which is 20 minutes or so from the airport. Although it was not their mistake, the Enterprise staff (especially Lola and Mike) went way out of their way to make everything work smoothly for me, and at no additional cost to me. I was very impressed with their customer service. And, as an aside, I found Lola to be a truly delightful person--one of the nicest people I have met!--as we chatted during our 20-minute drive after she picked me up to take me to Parma. read more

Completely disappointed in my service. I have rented a car from here 3 times in the past month and every time i have had issues. The first time the car was on E, the second time they tried to push me into a 2 door sports car despite me requesting something different and then the car they gave me was on E. today my reservation apparently did not note that I needed a pick up ( despite me confirming my address) so I was told by the manager that I could leave my own car there at my own risk because he only had one person there with him and they were assisting a costumer. Lies, lies lies. I get there and see 2 managers ( one who is loudly arguing with a costumer) and 4 more employees. I finally get the car and guess what? It's on E! But that's not all. For the past two weeks they have called to say they were outside because whoever I spoke to both times never changed my reservation dates. If I wasn't in a bind and needed to be on my way to my destination tonight I would have cancelled my reservation and gone somewhere else. I have never felt so disheartened as a costumer. read more

I made the mistake of letting the insurance send me to hertz on Brookpark road. Customer service was horrible. I wasted time and a ride to get there for nothing. Nothing was ready, they didn't have a car and no one cared to help. Called the insurance and got it switched to enterprise right up the block and in minutes of getting there, everything was ready and easy. Everyone there was so nice, professional, and helpful. Save the hassle and go to enterprise! Ryan Orr helped me and it was great! He was very pleasant and very knowledgeable on the car. read more

Best!! Nicest folks!! Helpful, went out of their way to keep me as a customer even when I was gonna just use another rental place. I will rent from them again!! read more

Getting the car went well but dropping it off I was greeted by lazy, pompous, service people that had foolish inconsiderate behavior. No wonder they work at a car rental location. Telling me to drive the car to another location to turn in and if I run out of gas before that they will come and get me on the side of the road! STUPID! I will spare you the rest of the details but when I finally said I was done and just take the keys... One of the workers was yelling things at me as I was leaving the store! IDIOTS! No thank you enterprise! read more

Very convenient for a pick up from Parma and Old Brooklyn. The staff members are all very helpful and the affordable weekend prices, especially helped out during a recent family emergency. read more

The staff at the Bay Harbor Enterprise location are not very friendly and or accommodating when it relates to customer satisfaction: it would be in your best interest to utilize an alternate service provider read more

Horrible service, rude employees, they think they know more about my insurance plan than myself.