I had an outstanding experience obtaining my car insurance today, and I want to recognize Nancy for…read morethe exceptional service she provided. From the moment we spoke, Nancy was professional, patient, and genuinely courteous. She took the time to explain all of my coverage options clearly, answered every question thoroughly, and made sure I felt comfortable and confident with my decisions. What could have been a stressful process turned into a smooth and enjoyable experience because of Nancy's knowledge, attention to detail, and sincere commitment to outstanding customer service. She never made me feel rushed and went above and beyond to ensure I received the coverage that best fit my needs. It's rare to find someone who combines professionalism, kindness, and expertise so effortlessly. Nancy is a tremendous asset to her company, and I am truly grateful for the excellent service I received. I highly recommend working with Nancy if you're looking for someone who genuinely cares about her customers and delivers an exceptional experience. Sheila N.

Jarrod is great to work with. Jarrod was very knowledgeable and helpful. Made the process less…read morestressful.

We have been working with Shawn for several years now and cannot recommend him enough. He always…read moretakes care of your situation to choose the best insurance and plans, and explains everything with detail to make sure all is clear and aligned. You're in great hands!

After not being able to be verified on Covered California website after moving from Oregon to…read moreCalifornia I contacted Shawn Dardashti for help getting my family enrolled in health insurance. I called in the morning and came into their convenient location in Sherman Oaks to get everything completed.

My Medicare Part D drug plan was going to double for 2026…read more My agent didn't warm me??? And then I met Alison. Wow She showed me the right away a good way to save the money and STILL have all my drugs covered.It was so easy,I was amazed and impressed! And I'm so relived that someone like Alison knows exactly what to do.I know I can talk to her whenever I need more help.

Where do I begin? To…read moresay my experience with this broker has been frustrating would be an understatement. I was originally enrolled in my health insurance through her back in 2017 by my former partner. After our separation, I needed to explore more affordable options since my financial situation had changed. Naturally, I contacted my insurance provider, Anthem, directly to discuss cancelling or modifying my plan. To my surprise, I was told I could not make changes through them and would need to go through my broker. That's where the difficulty began. When I attempted to contact Ms. Gordon, I was met with a voicemail stating that I needed to provide my credit card information just to speak with her. She would not answer questions via email or text--only through a paid phone consultation. This immediately raised concerns for me. I was trying to cancel my plan and transition to a different provider, Kaiser Permanente, and did not feel comfortable sharing my credit card information in that situation. Given today's environment, I believe it's reasonable to be cautious about providing sensitive financial information--especially when I was not trying to make a payment, but simply cancel a service. Interestingly, my former partner--who originally set up the policy--confirmed he was never required to provide credit card information just to communicate. It seemed that once my intent to cancel became clear, the process became significantly more difficult. Eventually, after I informed her that I had already secured new coverage independently, she reached out to me. During that conversation, she attempted to get me to state that she had enrolled me in the new plan, which I declined. At that point, I had deliberately chosen not to work with a broker due to how complicated the cancellation process had been. To be fair, when I spoke directly with Anthem, they were helpful--until they realized I had originally signed up through a broker. That experience made it clear to me that consumers can enroll directly with insurance providers and may have more control by doing so. In hindsight, it felt as though there was little incentive to assist me in cancelling, especially given that brokers often earn commissions tied to active policies. Whether intentional or not, the process felt unnecessarily obstructive. I'm sharing this experience as a caution to others: if you work through a broker, your insurance provider may direct you back to them for support--even for basic account changes or cancellations. That can create an added layer of difficulty when you're trying to make decisions about your own coverage. As a client for over seven years, I expected clearer communication and more flexibility--especially during a time when I needed to make a change. At the very least, alternative ways to communicate (email, basic support, or a receptionist) would have made a significant difference. Due to this experience, I plan to file a complaint with the California Department of Insurance so the situation can be reviewed.

Sam and his team is there for you when no body else can come up with a deadline so close or deal so…read moregreat that you can't just decline to accept. I needed a CoI for my new business location and needed it in under 48hrs. I reached out to others but they couldn't make it work out for me within the deadline and when I approached Sam from United Direct Insurance, he just said " You got it brother". And he was right, I got the CoI needed as per landlord's requirements. I would highly recommend them for any Commercial Insurance that you might need! By the way he helped me once before as well............ of course swiftly and reliably! Thank you Sam and Team!

Sam has been extremely helpful with setting up our coverage for our new automotive repair shop. As…read morea business owner himself, he was able to walk us through the process and explain how things work. He found us the best policy at a good price. He is a good communicator and provided updates and reached out regularly to keep us on track, which is much appreciated for us, being that we are busy with other tasks. I highly recommend giving them a try!

Writing another review because they really are the best! I love working with Blue Lagoon! I needed…read moreinsurance for my business and within less than a week everything was set! Not to mention when I asked about new locations they set it all up for me without a hiccup. Blue Lagoon is reliable, fast and affordable, I highly recommend working with them!

I highly recommend this company. They provide us with our Workmens Comp insurance. The rates are…read morevery fair and their services I grade them with an E+ for excellence. When I need a certificate of insurance they have it to me within minutes. Their claim department provides our employees with immediate service. I couldn't be more pleased. If you need a 5 star insurance agent this is the one for you. DJ Bisel McDonald Transport, Inc.

Excellent customer service. Brenda took care of everything and saved me a trip to the DMV…read more Thank you so much!

The office is very neat and clean, and Brenda was very polite and professional I really do…read moreappreciate the great customer service and thank you

Peter was incredible. I have had such terrible luck with insurers, weird clauses, constant hounding…read morefor higher premiums and no flexibility in payments. Well this is NOT Horace Mann. If you're an educator of any kind, this guy is magic. He made the entire thing happen for me in less than an hour. Home and Auto - both cadillac type policies of the good old days. Still around folks! Thanks Peter! You made my life so so so much easier without even realizing it. Thanks for not wasting my time!!!!

Great value!!!…read more Somehow I got connected with Peter Tadevossian from Horace Mann Insurance, who I hadn't heard of before. Sure, the owl is my spirit animal, so their logo gave me a bit of bias but the quick service, equivalent (and sometimes better) coverage, and very competetive premiums were what really sealed the deal. Tadevossian is recommended by me, wholeheartedly.

THIS INSURANCE IS DISHONEST. They get your down payment and…read morethen for any reason they want to cancel your insurance. EVEN YOU DON'T HAVE ANY TICKET! Money hungry. Let's go Mercury Insurance more Profesionals.

I came in thinking it was the other progressive but regardless Mr. Ariel Rashimi still helped me…read moreout and got me my situation figured out.10/10 experience, highly recommend coming here.

If I could give 0 stars I would. What an absolute joke…read more I called to get information about a plan I wanted to choose and when I asked if my sons current pediatrician was a provider for the plan I was shopping for, I was told to call my drs office, which I explained to Kriss I had already done and the office said to speak with my insurance and gave me their tax ID, he then proceeded to tell me that my drs office "must not be a real doctors office then". What in the actual f***? I work for a medical practice and we have provider directories. So I would assume an insurance company does? He was flat out rude and demeaning and when I asked if I could speak to his manager he said he was the boss. And then when I asked for his name he told me it was "Rude" and I asked him to reiterate and he said "Rude. you're being rude" and hung up. Not the way you should be treating people Kriss. And yeah I reverse looked up your phone number you asshat. Stay clear from this place.

About two years ago my Fiancé had to change to covered ca and we had the hardest time getting…read moreeverything they needed. We decided to reach out to Kris for help and two years later I'm STILL so glad we did! He has reached out many times since then to remind us of any paperwork we might need to submit or any updates that need our attention. His kindness and attention to detail is so appreciated. I hate dealing with this kind of stuff, but he makes it so easy so a good review is well deserved!