Used to like going to this place, but today I decided I will not be coming back here unless the policy for animals change. I was enjoying my mani-pedi until a large dog was brought into the establishment. I have animals myself but I do not push them onto others. No spa, restaurant or a grocery store should have animals in their establishment. read more

The manager doesn't care if you are unhappy with bad service and tells you there are other salons.

I am visiting from out of town and came in with a broken nail and they fixed it in a pinch. Stayed and my friend and i got pedicures and they took great care of us - would recommend and would definitely return next time I'm in town again! read more

Expert Nails - Nail Salons Near Me - Mentor, Ohio

I was looking to get a acrylic set with gel over it, and had put it off too long. I was leaving town in a day. I had called a few places, and either they were too expensive, or couldn't get me in or just gave me the wrong vibe. I then called Expert Nails, and was able to get an appointment that afternoon. When I got there, the place was clean, and pleasant looking. I was taken back within 5 minutes of arriving. The gentleman taking care of me, Dan, told me to pick out my color, and when I was debating between 2, he brought both back. Dan did a great job, taking his time to make it perfect. When we were ready for the color, he recommended the darker one, which I had picked first. When he was all done with the color, he asked if I would like a design on my nails, like a heart for Valentine's Day. He drew a tiny heart by hand on my ring fingers, then made sure they were sealed too. When I went to check out, my bill for everything was less than everyone else wanted for just the acrylics! They do discount for cash, and charge a small fee for credit, but even with that and my tip, I still got much more than other salons in the area had done. It's been a week, and my nails still look as good as they did the day I got them. Last place I went in the area my nails were popping off two days after I had them done! All in all, I found the best place to get my nails done. Thank you Dan, you did a great job. read more

Expert Nails - Nail Salons Near Me - Mentor, Ohio

So happy I was referred into Expert Nails after the salon I was w/ for 20 + yrs closed . I'm very particular when it comes to my nails. Chelsea is the Best! The entire staff is friendly , and they are always busy ! Highly recommend! read more

Expert Nails Mentor has been my got to nail salon for a few years. My personal favorite tech is Vinny but everyone of the staff is friendly and have expert skills. I am very fussy when it comes to my nails. After moving, I tried five or six other salons until I found Expert Nails and never look back. They are the best!!! read more

Expert Nails - Mani-Pedi day at Expert Nails - Nail Salons Near Me - Mentor, Ohio

I got a fill and pedicure one week ago and my nails and toes are chipping off the polish. I can't believe they don't take more pride in what they do. I will make sure to tell everyone I know not to go here and I will not go back ever. Sad, Sad, Sad... read more

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Ive been coming here since I moved to Ohio 9years ago! they are absolutely the best nail place in lake county!! I won't go anywhere else! Tommy , Chelsea and Evan are the best at the mentor location. read more

I made an appointment for my sister and I and we waited for an hr! What was the purpose of making an appointment if you're not going to keep your clients appointment and just take walk ins? BAD BUSINESS! After we waited an hr they said they can only take one of us and they can take the next in 30 minutes. I'd rather pay good money for better service. Learn how to run a business! read more

I had a brief 20 minute wait for a walk-in appointment, and the staff was friendly and kind. My pink and white dip manicure took its time. I was happy with the look, but was expecting more than 8 days of use. For reference, I had a dip manicure for my wedding last summer, and it held up for about 12 weeks. Within days, the acrylic nail had separated from my real nails, and it was getting gross in between. I went to a [different] salon near me and when the nails were removed, there was a lot more damage to my nail bed than I had seen with that 12 week manicure last year. I know everyone has good days and bad days, and my manicurist had a whole lot of observers watching while he worked (not sure if its a rarely used technique for their location)? So I can only assume it was high pressure, but for the price and the [even when done well] damage this kind of manicure can do, I'd rather try elsewhere. Also... and this one is just a personal pet peeve: I really love finding a good salon that plays relaxing spa like music. Not oldies, not the soundtrack of Grease, etc. This place had country western music playing for the entire time I was there, and that's my least favorite genre of music. read more

I don't understand why nail salons like this one can charge people for designs that they don't do correctly in a rush asked for a simple nail design he said that would be no problem to do then afterwards when I complain because I don't want to pay for it because it looks nothing like the picture they take five dollars off I don't understand if I asked to have something done correctly either so you can't do it or do it the right way read more

Expert Nails - Nail Salons Near Me - Mentor, Ohio

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Made appointment. Was seated as soon as I came in (following temp check and sanitizer). Gentleman doing my pedicure seemed easily distracted by the phone every time and still finished my pedicure before the people that were started before I got there. He also seemed scared of giving the massage and it was an odd finger tip massage and 70% was just the fist tapping on the bottom of my feet. Asked for a design before I sat and they said they could do. Waited 2" minutes after pedicure to get the design and they asked for a picture to go from and the design (of a simple flower) looked nothing like what was on my toes...also completely uneven from one foot to the other. Trying to find a new place since I just moved here and this will not be the place. Not to mention it cost $45+tax with the design ($5) read more

Expert Nails - Sizing off from other foot and way off from picture I had asked for - Nail Salons Near Me - Mentor, Ohio

I just wanted to write a follow up to my last review to share that my nails lasted FOREVER. It wasn't until after New Years that I actually got them done again back home in Seattle. In my opinion, for gel on acrylics, this place is great and priced super reasonably. read more

I walked in and was told 30 minutes for a pedicure with no appointment. That's to be expected and I happily waited. The issue is after 40 minutes I was told I'd have to wait another 30 minutes because they forgot they had other appointments... I said I've already been waiting 40 minutes!!! They had nothing to say, just a shoulder shrug. Had they told me it would be over an hour to begin with I would have taken my business elsewhere. I'm really upset that my time was wasted and I got nothing out of it. I despise my time being wasted. read more

Back in February or 2020 I was looking to get my nails shaped and painted for my wedding day. Normally I do them myself but I wanted it to be something nice to do with my bridesmaids before the wedding rehearsal. We called a couple of weeks ahead and the day of to see if they would take us by apoitment since it was for a wedding. They said no but assured us that it would not be longer then an hour wait. I sat in their waiting area for 3 hours the day of my wedding rehearsal with my bridesmaids and watched them take everyone who walked in after us before all of us. After 3 hours of waiting I decided to leave. When I asked them to take my name off the list of course they were ready to take me then... I left and did my own nails at home for me wedding. After waiting for 4 hours my 4 bridesmaids left as well and did their own nails at home too. They only care about their regular customers and will prioritize them over all the customers in the store. I just wished they were upfront about the wait time and I didn't waste all my time. read more

I will have to say it was quiet and I got exactly what I needed done. Not a huge wait and I've went many places and I felt respected. I was very happy to be there. The lady did my feet awesomely. I was very pleased and it was kinda expensive... pedicure was 56 bucks but I did get the spa treatment. It was great, pricy, but worth it. read more

Had an appointment for three people - when we arrived they said it would be 10 min. And they sat us in the pedicure chairs. An hour later the services started. I had gel nails done and by that evening they fell of two nails. I returned the next day asking for a fix and their response was that I would have to wait again - behind 10+ people. No effort to set a time and have me return - simply you have to wait. Avoid this place. read more

Clean, Large, Friendly, & Attentive! For those who are out of town they do powder (they use Super Star it's compared to SNS) They have a full drink menu liquor, wine, & Beer. Great pricing & perfect atmosphere. read more

Expert Nails - Nail Salons Near Me - Mentor, Ohio

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I absolutely love the atmosphere of this salon, everyone is kind and my nails turned out to look fantastic! The only downside is that there usually is a wait but it is definitely worth it. The prices are good and the acrylics i got are fabulous! Totally recommend! read more

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This is the second time coming here and I can honestly say that with all the other nail salons in this area, this place takes the top spot. Friendly staff, clean facility, really competitive and affordable prices, and fantastic work! Be ready to wait though, as with any salon that does a great job. read more

Expert Nails - Admiring our nails! - Nail Salons Near Me - Mentor, Ohio

Forcefully charge me 20% on tip. $128 for full set and pedi. I looked at the total and was confused, & I realized they tipped themselves. After they gave me wrong shade of blue, and messed up my pedicure. I have a wedding to go to and they said it would darken after but after three coats ( they usually do only 2) still completely different. The Pedicure, they sprayed hairspray on my toes afterwards and ruined the polish and had to quickly go over leaving it clumpy. Their work ethic has gone down from 4/5 stars to 1/5. Never returning . read more

This does not rate any star as far as I am concerned. I spent almost 2 hours in the chair. I am so totally dissatisfied with my nails. Daisy cut my nails while not seeing the different sizes. I have one hand with all different lengths while the other hand is perfect. I like rounded nails and had to remind her of that a couple of times. I look ridiculous and for $64.00 I am angry. I have had my nails done since 1979 and NEVER had such a bad experience. I recommend finding another place to get your nails done. I am so unhappy and felt I should share this. I was at the Willoughby location on Som Center. Yes I did complain before I left. Their satisfaction guarantee obviously means nothing. read more

Expert Nails is hands-down the best nail salon in the Lake/Cuyahoga county area. I drive from Mayfield Heights to Mentor specifically to get my nails done as no one is better. Anthony, Kim, and Tommy are amazing at what they do. I have been going to Anthony since the early 2000's and he NEVER lets me down. They don't take appointments, which is my only gripe, but the final product is well worth the wait. read more

I didn't give 5 stars because of one reason alone; the wait times and no appointments. The work that they do there is great! But if you don't get there before they open and wait at the door, you are going to wait at least an hour or two. I typically see Pauline and she is wonderful. I've also had Hahn too and she's great as well. My daughter has seen a couple other technicians and she's was happy with all! I recommend them as overall, they do a fantastic job. read more

My favorite place to go! Always very happy with my nails and the staff is absolutely amazing!! read more

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One of my acrylics came off for the first time in my life. I'm a teacher by trade so it's not like my nails were under duress. The process felt rushed and they weren't super thorough. I was okay with the experience for a while, and then I lost my nail. :/ read more

Went in on Monday at 635pm when the hours say open until 7pm! Didn't say hello but looked at me like I was an alien. Then when I asked about getting a fill they said sorry last customer at 615pm? Then why does your door say 7? Is this just make up your own hours? I rushed from work because this is the only place that has dark pink acrylic only for them to close at a time that's not advertised. read more

I still have yet to go into the shop to have anything done each time I call for information I am greeted with a rude person that picks up the phone one day I was actually passing by and needed a nail to be repaired and the person that greeted me at their front desk was also rude on that day it makes me not even want to go and spend my money they don't seem to value customers read more

I have been cut and bled a few different times during a pedicure & manicure. I used to drive out to Mentor from Mayfield but will no longer do so. I called them a few Sundays ago & told them I was coming in for a regular manicure & asked if was too late. The man said- no, come in. When I arrived at 6:30 the same man told me they could not do a regular manicure as he was closing at 7:00 and he had no one to do it(as 3 workers were just standing in the back staring). I explained that I drove all the way from Mayfield & i called before i came in to check because it was a far drive. I showed him the number I called on my phone and he still denied me talking to him & him telling me to come in. I was really disappointed to be treated that way as I have been going there for the last 5 years and had always referred people (despite the cutting/bleeding accidents). That's definitely not how you treat long term, kind, customers who drive from other cities to go to your nail salon. read more

I would not recommend going in without knowing what nail tech you want. I went in for a full set & pedi. My nail tech had no clue what she was doing. She cut my skin on my toe and my thumb. She put so much acrylic on my nails that filing them down made my hands very sore the next day. She couldn't even do a simple square shape. The tech needed more practice on someone else besides a customer. They took about $5 off of my $65 total. I will not be back. read more

Look guys we all know nail salons tell you 5 minutes wait and its longer.. but lets be real ive been going here for over 20 years. I willt ravel here even if im not in the area or have moved far away. NINA is their STAR i mean really she is amazing she does eyebrows amazing and i will never let anyone else touch my eyebrows. They are busy because they are good and their BEST nail technician is JENNY others that are notable are rose van i mean really they are all good but I see Jenny on a regular. Tom runs the place well. I love it there. Its where i go and have been going for years and they treat me well. The prices are very competitive. Like any salon be prepard to wait if you want the best. Thats that read more

I paid $90 for a pedicure and powder manicure. The manicure didn't come with a lotion or massage or cuticle trim. Basically paid for polish, and it's not as shiny as gel. This salon is a rip off, the pedicure didn't even have a foot massage--only leg massage. Go elsewhere and get your money worth! read more

I have been going to Expert Nails for over 15 years. They do good work and my nails always look good. But the wait times are crazy, up to 2 hours wait time. They close at 7:00PM and if you are not in the salon before 6:00PM they will not take you, even if there is no one waiting. I really feel like they do not appreciate their long time clients. read more

This was the worst nail salon I have ever been to . I get there 45 mins before closing & there were 3 employees & 2 customers (receiving their polish) in the shop. I still ended up waiting 40 mins before they could service me, Fine. I showed my nail tech a photo of exactly what I wanted & he said he would be able to accomplish the look I was trying to achieve. By the time he was done applying the acrylic I already knew I was not going to be happy. The acrylic was thin, he got the shape wrong, got the color & design WRONG. I completely hated my nails but it was last minute & I was just going to accept it. I also got a pedicure by a different young lady & I love it. But when I paid for my service I used my debit card & my service were only 95$ I paid my tip in cash but when I checked my account they charged me OVER 100$!!!!!! I was furious & went back into the salon & demanded it got fixed. They didn't correct it until I called in the next day & insisted they call their bank IMMEDIATELY! After that was fixed, here it is 5 days later & one of my nails broke -__- !!!!! I called & they requested for me to come in the following day to get it fixed. I went to get it fixed & the young lady that did my pedicure ended up fixing my nail & it looks horrible. It's thicker than the rest, misshapen & longer. I told her this while she applied it & she assured me she would fix it. She didnt.... so I just left. As I arrive at home & close my car door, ANOTHER NAIL BREAKS!!!!! FML I don't recommend that anyone visits this shop unless it's for a pedicure. *Side note: I was telling someone else about my experience because they had a similar experience 2 weeks ago, coincidentally enough it was the same shop read more

Anthony was absolutely incredible! My nails were incredibly short because I am a nail biter, but he was able to put a full set of beautiful acrylics on. He made me feel so comfortable. The way this salon treats its customers is unmatched by any other nail salon I have been to. read more

I went back in and my the gel polish that isn't suppose chip.... Chipped. On my finger finger the day before my engagement shoot. I went in to have it fixed and they said if have to wait 2 hours to have my nail touched up. I could do it myself in 30 secs! Ridiculous! read more