There isn't a better pool expert out there. We'd never use anyone else. Truly the best! Jamie is a real Pro. Always on time, always thorough and professional. We've had several issues from a pump bursting and a bad motor, to a new sweeper that clogged the whole system. He's personable, patient and always gets the job done and for a great price. You can't go wrong with Jamie from Expert Pools! read more

We have been using expert pools for a few years now! Our guy Kyle is just great! comes in early once every week, does our pool , makes it look great then heads out! so quick and easy with these guys! during covid we tried our best to do our own pool... it turned green so fast. We love their hard work and the pricing is reasonable. Very dog friendly as well , we have a GSP who loves to be in the back helping with the pool Overall I recommend Expert Pools! read more

Expert Pools - our pool - Pool & Hot Tub Service Near Me - Prosper, Texas

The absolute worst!!!!! They hung up on me and lied also. The worst experience do not trust them

Terrible company stay away!!! I wish I could give no stars. They do not another phone or return messages if you have a question.

Expert Pools is an absolute JOKE!!! 8 days to get a response. This company is beyond unprofessional with zero follow up and follow through! This review is has absolutely nothing to do with your determination or coverage. I want to be clear, that is completely irrelevant. You made us wait 8 days for your report and we had no idea as to what was going on or why? You did not close the ticket; it took you 8 days! How can AHS call us when you never provided a report? You dodged all calls, voicemails and emails and you know it! Myself and my husband called you 6 times and left several messages requesting the follow up that your tech said he would provide and didn't! AHS called you and emailed you numerous times requesting that you deliver the report to close out the work order. They also issued a recall due to your no response! It took you 8 days to deliver the report!!!! You are a liar and clearly do not know what you are talking about. read more

Have american hone shield as a warranty company and the 1st diagnosis was wrong and tried to sell me something else at a higher rate. In the end was a bad 230 volt breaker because the pool sweep motor was shorted and took it out. They tried to sell me a jandy relay board that was not the issue. Now after 5 calls (per phone log) and several emails I have a response back that said the motor was not covered. I looked up my contract and it is. I will also file with the BBB and every other review I can. Do nit use these people. read more

Expert Pools - Pool & Hot Tub Service Near Me - Prosper, Texas

The WORST customer service ever!!!! After two months of trying to get a simple light fixed in our pool we received this email from the company after they no-showed for 2 appts, never called to explain why, and we sent an email asking when the work was going to get done. Save your money and your time and go somewhere else. read more

Expert Pools - Email from company - Pool & Hot Tub Service Near Me - Prosper, Texas

I see my experience with Expert Pools is not unusual since many have shared strikingly similar stories here over the years. As I read them I'm stunned by the unprofessional responses to negative reviews and feel certain that taking a less defensive and more introspective approach would serve them well. I'll start by saying my technician Jamie Reed was extremely nice and I still have a hunch he's a good person stuck in a poorly run, unethical company. I get the idea he's burdened by the way he's expected to handle American Home Shield claims. While I choose to believe that, it doesn't take away from his role or the fact I've been lied to and taken advantage of. Expert Pools was sent to us by AHS on a claim we made re: the Polaris pump/motor. It was not working, it only made a sound so loud (we could hear it throughout our home and a neighbor also dropped by to ask us to turn it off) before eventually shutting down. Expert came out and the technician told me we needed a new motor and he'd submit the diagnosis. AHS said Expert's report stated a new motor would only be to control sound but the pump works fine. Hoping to clear things up and move the process along, I called Expert several times and left messages that were never returned. Texts to the technician were met with confusion and claims that he filed the report himself and it said exactly what he told me it did. As I pressed for answers I received two text messages (screenshot attached) from a number I didn't recognize claiming the technician had NOT told AHS we need a new motor, it's just "a little loud." I asked the technician about the anonymous texts and gave him the number they came from. He said he had no idea what number that was or who would be sending them. I reminded him the texts referenced him by name and mentioned the diagnosis he filed. He still had no idea despite having worked at Expert for years. I also told him I'd responded twice asking, "Who is this," but the person did not identify him/herself. The AHS/Expert Pools game is simple. AHS sends Expert to diagnose and then Expert reports grossly minimized findings. Knowing the report is erroneous, the policyholder is then in a never ending circle- call AHS (always an hour call or more), hear that they're trying to reach the vendor but can only go off of the filed diagnosis. Customer calls the vendor and can never reach them. It's a time consuming, frustrating experience that lasts months until the policyholder stops pursuing the matter. I'm not going away after investing 4.5 months of seeking a solution to my contractual claim. I'm floored by the blatant organized scheme/conduct of both AHS and Expert Pools as well as other "preferred vendors" who receive "awards" from AHS of thousands of dollars. A quick google search will provide the details. Would not recommend. To put it mildly. read more

Expert Pools - Unprofessional, bordering on creepy, texts from someone at Expert Pools who wouldn't identify themselves. #expertpools #ahs - Pool & Hot Tub Service Near Me - Prosper, Texas

Was assigned to them through AHS. Had also previously dealt with them again through home warranty. The problem is the office manager. She has such bad attitude, and acts like she is doing customers a favor. It's not my issue that she has over 100 voicemails pending. That's her job to manage. I don't want to deal with this company due to the office manager who, in my opinion, is terrible at managing customers. I asked to speak to her manager and she simply said she was the office manager. I would stay away. read more

These idiots have no idea why they are doing when it comes to pool maintenance or repair. I do not know where they hire their employees from, but my bet is that they hire day laborers from the corner down the street! Complete bafoons! Save your money and find a quality pool service company with skilled employees. What a Joke these clowns are! read more

A strong no for me. Unprofessional and lack of response. Continued to call me "sweetheart" over the phone when I asked for a quote. Do not recommend when looking to build a pool. read more

I was connected to expert pools just by chance (pump work the previous home owner had done). After my pool service tech (different vendor) managed to leave a large flowing leak at my chlorinator, I was left scrambling for help at the weekend and remembered Shane's contact details. He arranged for Jamie to come out to my house first thing Monday and fix the issue. He was fast, professional, courteous. It wasn't a complicated fix but it meant I couldn't run my pumps in the summer heat, so a huge relief to get it sorted out. He even tried not to charge me, because I was on his way to work. Thank you expert pools! read more

Another American Home Shield dirty, lying sneaky contractor. Shane came to look at a pool filter housing that cracked - it was over 10 years old. It was professionally maintained on a weekly basis. Shane diagnosed the problem as "secondary damage". He said crack was caused by high pressure and dirty filter grids. I have pictures to prove both false. The PSI from his visit (even from his own photos) show the PSI is well within the safe range. Because of his lies the claim was denied. read more

Worst service company I have ever dealt with. They are extremely unprofessional. They increased repair quote over 30% on the day of the repairs read more

This company is an absolute joke!!! Very very rude personnel, technician and office staff inclusive. Technician came out to my house, left without giving feedback of what he found, left no paperwork, called the office and no apologies whatsoever. American home shield sent them again (if I knew it was same company, I would have rejected it), technician AJ, came during an heavy downpour, knocked on the door, checked him, thought he went to his van because of the downpour, texted him, no response, called him no answer, left a message, no call returned...left for work and came back to meet my pool electrical panel left opened, drenched with water from rain, my home wiring short circuited, texted him no response, called the office and left a message, no call back. Called in myself next day only to be attended to by a VERY RUDE office coordinator who hung phone up the phone on me!!!! What a joke...if they were knowledgeable, I would say, they have something up their sleeves, but these folks have never come over and resolved or get anything done in my house. To now think that my system is damaged and left in a worse state than they met it and my house electrical wiring messed up from their visit??? and I am getting this??? Note to the business owner, your staff are doing you a dis-service! Get them replaced ASAP...never worked with any one as RUDE and ARROGANT yet NOT KNOWLEDGEABLE as these people! read more

This is the second time I have had service via AHS from Expert Pools. I am happy to report that, again, I received great service. They set up a service call for the same day they were contacted by AHS. Kris immediately diagnosed the problem and told me that he would go to his supply place that day to make sure he could get the part because the next day was July 4th and they'd be closed. He was able to get the part and came back the next day (July 4th!), fixing the problem quickly. Not only that, he (without me asking) tested the water because my pump had not been running for a few days. He also cleaned off some deposits on my fountain feature. I highly recommend Expert Pools. Kris was fantastic!!!! read more

We just moved into our new home 2 weeks ago, and the previous owner was using this company to service the pool. We decided to give them a shot, but we're regretting that decision now. We received a text message from the company saying our service tech was in route, and then an hour later, received another text that his work was "in progress". The technician (Kris) never showed up. We were standing outside in the front yard and back yard, on and off, waiting for him for nearly 2 hours. Nobody showed up, and we have not received any communication from this company. We don't have AHS for our home warranty either. This was simply a referral from the previous home owner. read more

Horrific communication and it is no wonder AHS loves them. Pump went out - discussed it on phone with them to tell them motor was out - tech came out, said "yep" motor is out, I should be back Friday. Didn't show up. We sent a couple emails, got one response saying "oh, he had to send it in to AHS" I go out of town come back expecting it to be up and running, because, you know, it had been a couple weeks. I called on Saturday to get their company's generic voicemail message saying - it isn't the pump's fault if your pool is green (this should have been a tipoff). I call AHS to find that lo and behold, the technician has turned it in as "improper drainage" so the motor wasn't covered. (I guess in after 22 years the drainage had changed) . IN ANY CASE, had the tech simply told us when he came out, I would have switched out the pump myself and we'd be up and running. Kind of irritating but a professional way to handle it. Instead, I get this message from someone I'm assuming is the owner ... This is all up to AHS, call your warrant company, it is not up to us, they do not tell us, they are supposed to tell their customers, you can get a second opinion. And THAT is their version of customer service. Congrats on getting the service fee out of us and making yourselves look good with AHS. read more

We hired Expert Pools because we are not experts at servicing our own pool. We relied on them to help us keep our pool clean and in good working condition. Our experience was initially fantastic. Our service tech was initially very good. He arrived every week on our service day and our pool looked great year-round. He became less and less reliable each year and we routinely had to contact him about when he would be servicing our pool. He neglected to show up many weeks, which led to our pool turning in to a swamp in which we then had to pay for added cleaning services. Expert Pools says they provide all chemicals. We have had to purchase hundreds of dollars of shock (at our tech's direction) to try to keep our pool clear. When he cleaned our filter, he sprayed all the filth over our almost pristine grass that took a lot of work to get in that condition. He left our pool equipment in a condition that was completely non-functioning and when I contacted the main office, they ignored my request for another technician to provide the services we have paid for. If you want your pool to look like a filthy lake, have a tech that doesn't always show up each week like you pay for and expect, or have to clean and treat your own pool, then Expert Pools is for you. UPDATE: A manager, Kyle contacted me only after I threatened to dispute their most recent charge to my credit card because they didn't perform the services we had already paid for. Kyle would not listen to me, spoke over me, tried to "mansplain" how it was our own fault our pool was such a mess, and told me we would have had a better experience with them if our tech didn't have so many pools to try to attend to (so he couldn't always get to ours) and if he had been a better salesman and sold us upgraded equipment (ours is just a few years old). He also responded to my negative Google review with statements that are utterly false and called me a liar three times in one paragraph. In looking at his responses to their other negative reviews, literally calling customers "liars" is their go to. Highly unprofessional. read more

Expert Pools - If you want your pool to look like this, Expert Pools is for you! - Pool & Hot Tub Service Near Me - Prosper, Texas

I see a lot of AHS customers have given them bad reviews and I wanted to share my experience with them as a fellow AHS customer. They came out quickly and Kris the technician was very informative and patient with my questions. Having had AHS for a while I knew certain things might not be covered and in my case he didn't find any non covered repairs. For folks who have the home warranties keep in mind that the techs don't determine what is covered and what is not, it is the warranty company that determines that. I would personally highly recommend this company to anyone who needs good professional pool service. read more

I wish they didn't come out, call them via American home shield. turned a working pool into an st pats pool. Our remote stopped working so I call AHS, after they came the whole pool stopped working. but their service report showed that our pool was working fine. they claim that the control board is bad (burnt by antenna), the transformer was bad...gave us a reason that doesn't make sense. -5 stars. read more

If I could give them zero stars I would. We put in a service call on April 16th to get the light in the pool replaced. We've had the bulb and gasket replaced before, but found out we needed an entirely new fixture put in. After several unsuccessful attempts to get an appointment, we were finally able to get an appointment for Monday, June 29th. The technician came out and after 5 minutes told us that he didn't have the right light, and would have to come back on Wednesday. On Wednesday we got an email notification (no phone call) that it was moved to Thursday. On Thursday we got another email (again no phone call) he would be there Friday, July 3rd. The technician was supposed to be here between 8-4:30. At 4:30 he still hadn't showed up, and we tried to call, but their phone service ends at 4pm. We sent an email to the company asking why the technician never showed up or even notified us that he wouldn't be coming, and tonight we got this email from the company. The technicians seem to be knowledgeable, but the customer service/scheduling/communication from this company is horrible. Go literally ANYWHERE else and save yourself the headache. read more

Expert Pools - Email from company - Pool & Hot Tub Service Near Me - Prosper, Texas

This is no joke. They are the preferred vendor from American Home Shield. They have come out 6 times for the same issue over a period of 6 months. On the 6th visit, tell me its a "maintenance" issue and they can't fix it unless I pay additional $300 for cleaning. Yes, on the 6th visit for the same thing that was never fixed!!! I assure you I am not exaggerating. read more

Expert Pools are experts at only one thing and that's lying! After being dispatched by American Home Shield to analyze a problem I was having with my pool, the technicians diagnosis was that I needed a new filter and he had to order a part and would expedite the order because it was June and the swimming season was starting. After waiting for weeks to hear back from them on the part status, I was told that they were waiting to get approval from AHS to order the part. In the meanwhile AHS is telling me that they are waiting to hear back and get the diagnosis from Expert Pools. This finger pointing goes back and forth for 3 month until finally I'm told by AHS that Expert Pools reported to them that my pool had been neglected and a terrible order was coming from the pool . ..nothing can be further from the truth because I employ a weekly pool service and my family utilizes our pool quite frequently to say the least. After being a customer of AHS for over 8 years, they sided with Expert Pools instead of ultimately their customer who pays their salaries. They'd rather lose a loyal customer than just make the repair and maintain and keep a customer happy. Now instead they risk losing hundreds of customers who I hope read this review. You'd think that AHS would get the gist of things after reading not only my review of Expert Pools but the others as well on this page. Hint: We all can't be wrong and/are in cahoots! I have cancelled my service and I highly recommend Choice Home Warranty who gave me a free month of service after hearing of my problems with AHS when they didn't need to. So while I'm at it, AHS also gets a 1 rating out of 5 also. read more

Expert Pools works with American Home Shield to deny claims. My technician described and wrote up on estimate and then American Home Shield said that he described an entirely different issue. I should have know when the firm that represents AHS is located 200 miles away. read more

[Technician, Service] A.J. gives validity to the company's name. He is an expert regarding pool maintenance. He is patient regarding the many questions I often have about my pool. He is thorough and often times has fixed small pool issues before they became major equipment and financial problems. This is the only company I trust to care for my pool. " read more

It saddens me to have to write such a poor review about a company. We called AHS over the weekend, heard from Expert Pools on Monday, they came out Wednesday, and that's when it went downhill. First, let me preface that we have NEVER filed a complaint with AHS in our 25 years of being a customer and have actually had really good experiences with contractors they have sent out for the various issues that have popped up over the years. When booking the appt, I notified the contractor that the brand of our pump was Hayward. Unfortunately when the contractor came out he informed me that he had never worked on a Hayward pump and even had to call the manufacturer from my backyard. (1st red flag) He then proceeded to to explain to me that he was "guessing" what was wrong bc he doesn't know the system. (2nd red flag) and told me that we needed to rewire the system and then if that didn't work we would look at the mother board. Extremely nice man but lacked total knowledge of our system. I immediately contacted AHS when he left and told them I didn't deal comfortable based on his lack of knowledge to proceed with any recommendations. They said they agreed and would reassign the problem to another vendor. Expert pools then uploaded that the items they wanted to replace were from a power surge and were not normal wear and tear. We ended up getting a Hayward rep to come to our house and look at the pump this morning. Guess what?!? It's not even close to what Expert Pools was recommending! It's the pump! Just the pump. It's 9 years old and they commented normal wear and tear. I have no idea how the Expert Pool individual was able to show a power surge creating the problem or why they would think it was a mother board issue since the pool was still powering on and the auxiliary additional pumps were still firing and working perfectly. If it were the motherboard, other items running through the board would not have been working. I did open a case against the company for this lack of professionalism with this service request. If they did not know how to work on the item then should have simply excused themselves and had another provider come out. Instead, we had to go through all of this hassle and for the first time with AHS have to open a complaint case. I wish I would have looked at the reviews before they came out. It seems that most online when dealing with this company through AHS have not had the best experiences with them. I wish them nothing but the best, but would like them to inform their customers or insurance companies if they r not qualified to handle a situation so that this can be avoided in the future. read more

Expert Pools works with American Home Shield to deny claims. My technician described and wrote up on estimate and then American Home Shield said that he described an entirely different issue. Jaime (Expert Pools) lied to me. read more

If I could give less than one star I would . Used them through American Home Shield. Both of these companies are less than honest .

My pump would buzz then overheat and shut off, there was also a burning smell in the air ... not good right? I spend 4 hours trying to figure out how to get to the impeller and finally I get so frustrated I can't even talk, so I call around to see who I can get. These guys were sent out by my home warranty service, they said I don't have to be there during the repairs, but hey, I want to be ... I have some questions about this flipping freaking impeller, the sadist that designed it, and the moron that wrote the manual. Turns out it was a gasket (from somewhere) that had broken off and stuck in the impeller, it didn't look like it came from pool equipment ... no idea how it got there... a job I could have fixed myself in ten minutes had the instructions been a little more friendly on how to get to the impeller (thank you Mechanical Engineers). Still Jamie showed me how to get to the impeller so I could take care of these kinds of issues in the future. Now I have a person held captive (I'm not paying ... yet) that knows more about the pool than I do ... I start firing off all kinds of questions and he explains (pedantically) about each piece of equipment that I have a question about. I start to really like this guy, so I want to start getting my chemicals from them because obviously they know what they are doing, and I feel comfortable asking him questions. They don't carry chemicals ... I don't want to tell anyone their business but it seems to me these guys are leaving some money on the table. Now maybe they can't meet the margins and pricing of a Leslie's Pools so it just isn't worth it to them ... don't know ... but they do get a star knocked off for not being a one stop shop. Professionalism - 5 stars Punctuality - 4 stars ... I hate it when you get a 4 hour chunk of time. Knowledge - 5 stars Assistance - 5 stars - I know a heck of a lot more about my system, and how to maintain it. read more

Shane was always up front with me on cost and needed repairs. He did a great job and did exactly what was needed and worked with me on saving money. Many pool companies have taken advantage of consumers following the big freeze, but Shane and the Expert Pool Company were honest and I can't say enough good stuff about them. read more

Joe was extremely knowledgeable, honest and detailed. I originally contacted them for a non warranty item. Joe came out and looked at the issue. He then told me it was a warranty item but under the "electrical" piece of the warranty and not pool. He said he could fix it for me but it would be a lot cheaper to do the warranty option. He then didn't want payment for his time. It is great to do business with someone so honest. We have always had a hard time finding a reliable pool servicer so I am excited to have found one now. I will definitely be using them for all my pool issues! read more

The owner Shane is knowledgeable, professional and really nice when it came to explaining everything. As a new pool owner our concerns and questions (which were many) were addressed. Thank you Shane for being the best! read more

They make you feel as if they are doing a favor by fixing your pool. Don't have basic manners to talk and are super rude. Horrible !

We have had Expert out a couple of times through our home warranty company. Can't say enough about the technicians, their knowledge, and friendliness. I learned more about my pool system in 10 minutes with their tech than I had in 5 years. Great experiences with this company. read more

While their repair has always been stellar, I hired them for weekly maintenance. I had security camera installed at our home. The weekly pool maintenance took less than 10 minutes per week. I was told the spa could not be vacuumed, so he drained it when I asked for it to be cleaned. The maintenance tag was always placed BEFORE The pool was even checked. Final straw was when I noticed pool wasn't being swept. I was informed "we don't sweep pools. No one does." The guy could have cared less. I get messages at the office. Got a full refund , but they used to have GREAT customer service. Not so much anymore. It's a shame read more

Expert Pools Dallas needs to rethink who they hire- who do they want to represent the company- their customer service is terrible along with their work ethics! I think this family owned and self employed company needs to realize family shouldn't always work together! It's hurting your business! I encourage everybody to never use them! Protect your pool and don't let this company ever into your back yard! If I could of given them NO Stars I would of!!! read more

Absolute frauds! Called AMERICAN HOME SHIELD, who will be terminated ASAP, to have the mother board replaced in my pool. They reach out to Expert Pools, who ironically does not even have a store front... the address is for a house that the owner, Steve, does not even live in! Shady to start but anyway. Long story short, their technician came out for the first time and we told him we needed a new mother board! 3x later we are still waiting for the "replacement" mother board that was supposed to be shipped from New Braunfels on Friday and be put in Friday afternoon. In the midst of all this we had our house sold and the inspector came out and deemed our pool had an electrical problem because everything worked incorrectly or not at all which cost us a sale on our house. On top of that, we have a new buyer who is coming to look at the house tomorrow and we still have a pool and remote control that does not function or work properly. Buyers beware... American Home Shield is a joke and so is its owner Steve! Horrible service and a bunch of liars. I have leaving this review but I have no choice. DO NOT USE AMERICAN HOME SHIELD AND DO NOT USE EXPERT POOLS!!! read more

BAD experience. Left without saying anything leaving the pool in service mode. I called and was told the part was on order. I had to call 2 weeks later to be told they don't want the work and threatened to convivence the home warranty to not cover the pool at all if I called the warranty company again to complain. read more

They were on site within 24 hours and were able to quickly fix the pool problem and get it up and running. Joe our technician was friendly and personable and let me know what follow up care I can do myself in the next week or so to keep the pool looking great. I appreciate the tips. read more