Jake came out and did our estimate for resurfacing. Neither me nor my husband have ever owned a pool and Jake took the time to explain all aspects of owning, repair and maintenance. We also replaced our pump and filter system. When our old filter sprang a leak before it was replace, Jake came out in the dark and did a great job at doing a repair so we weren't loosing to much water. They take their time and make sure you are comfortable with everything before they start. They are all about the customer service. The Andrades Carrollton TX read more

I called them 3 times to get an estimate on my pool repair and they never contacted me. They lost out on a huge project and they were the first company I called. read more

Tropix does an excellent job of keeping my pool in top shape. They are quick to answer any questions I have and have been especially helpful when we have extended freezing temperatures. I would highly recommend them. read more

Sterling service. My pool is sparkling after they're done. Highly recommend. They're a great addition to our maintenance.

Excellent service with amazing customer service. We finally have a pool company we can rely on. They are so communicative and the prices are very affordable. We love supporting this locally owned business. read more

Tropix designed and built our outdoor living space / kitchen. Soooo beautiful. We live half our life outside because it so beautiful and functions like a dream. The service after the build has been exceptional. Thanks, Rob and your team! read more

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So I bought a house and there was a pool. I have never owned a pool before but figured, why not? So the Pool company that did the inspection just wrote down whatever the seller wanted and that was submitted to me as 'true' and the pool "Had no leaks and everything worked". Which, was not the case. I went to the BBB to find the best-rated pool company in Dallas, and Tropix was on the top. Jake came out and assessed the situation and provided me with what was broken and what was needed to be fixed later. Well, 2 years later and lots of help from Tropix the pool is working like it should. Let's just say that in the past 18 months, every bit of exposed pipe was replaced due to leaks, a new DE system was installed, new Salt system, and new Controller for the pool was installed. Also, the motor was grounded to earth so it would not shock anyone anymore, and they stopped the 3000 gallons a day leak under the deck. (My neighbor was not happy with all that water) About a year later Tropix replastered the pool and reran wires that were cut for the lights on the pool, replacing the bulbs too. Not having the knowledge and expertise I have learned that there are professionals like Tropix that can teach new pool people to deal with the maintenance on the pool, as well as show where there might be issues in the future. Basically, everything but the motor and heater has been replaced. The people have been great, worked with me every step, scheduled major repairs around my budget. I would recommend Tropix any time, and before and after photos are available on request. Thanks, Steve read more

Been using these guys for over a year now. Let's face it. We all own pools that are going to have different issues from time to time. It's important to use someone that has the resources to do it all. When I say do it all I mean Sales, remodeling , service and most importantly giving you advice and options to prevent bigger issues down the road. To me a pool service company is about much more than a pool that is just clean during the week. It's about knowing that something isn't just going to become an issue. That means this company can come look at your equipment and get an idea of what's about to go wrong. All you have to do it wait to see if there are correct and they are. I have seen it all in thus business for the last 10 years. These guys are on point. I highly recommend them for your pool service company. My tech is Shane S. He knows what he is doing. Thanks Shane! read more

Had a wonderful experience with Tropix Pools. Jake was awesome and made sure we were 100% satisfied with the work. He came out multiple times to address any concerns we had. I would highly recommend them! read more

I'm not giving them 1 Star bc the pool looked clean.... when they would actually come. We had them no show twice and I only signed up in November. The last time was last week. No phone call or notice that they weren't coming. Then their phone lines have been down for weeks. So when I emailed to complain that no one showed up last week and asked someone to call me, they said would when their phone lines came back up.... when in a few weeks? I would think an upset customer would justify a phone call from your cell phone at least. They really didn't seem to care if they lost my business or not. After not showing up last week, they still didn't show up till the following Tuesday. I had another pool company come out and they said don't go in the pool or hot tub till they come out, the pool has no chlorine in it at all. I think they are way overpriced for shoddy service. I wouldn't recommend them at all! read more

Last winter my father-in-law hired them to completely re-do the pool and decking. Everything Jake said gave us all high hopes. We were excited! But it did not last long. After everything was complete, after following his directions of what should/should not be done the first few weeks, we were pretty livid to say the least. The decking was cracking everywhere, there are 'bleeds' around the jets and light, spots that seemed not to be plastered right, brown instead of the blue that was used. No amount of cleaning gets rid of them. So we called Jake and had him come out to discuss the issues. He basically said all of it was our fault. That WE messed things up. That WE didn't follow his instructions. After thousands spent, he got his commission and the pool looks horrible! Would not recomend!! read more

Very rude and hateful woman who answered the phone. I had a very simple question that I wanted someone to help me troubleshoot over the phone, she was appalled at the request. I called another service company and they answered the question within 30 seconds and sent a link to a video to help confirm what the issue was. Would not recommend. read more

I want to thank Tropix Pools for coming out to our home to get our pool up and running. Tropix made an EXTRA effort to come out to our home the very next day we called with a problem. Tropix Pools does not usually come out to our area but made this exception because we have been having trouble with our pool for some time and couldn't find anyone to get the problem solved. The company is wonderful!!! Leland came out and was able to get the pool sweep running about 50%. I want to say that the only reason I didn't give Tropix 5 stars is because the pool is not completely fixed yet. We cannot get the sweep to climb the wall yet. But to be honest, there isn't a company has been able to fix our problem completely. I'm hoping that Tropix might be able to lead us to right technician who can solve our problem. Thank you Tropix for getting our impossible, nonfunctional sweep up and running so we can get the bottom of the pool clean. read more

I preferred them back before they were bought out everything was flawless. I have noticed lately though I will call and ask to have something looked at and never hear back. I had my pool re-plastered last year and tiles put back on and months later am seeing stains and tiles at the bottom after every cleaning... called mgmt but they never seem to get back with me on this. read more

I'd give a zero if I could. Called to complain that pool hadnt been cleaned. They told me it had been cleaned but leaves blew back into the pool. Suggested twice a week cleaning. Really. Dont you think i can tell when my pool has been cleaned? read more

Unbelievably, they were no-shows twice. Called to have pool cleaned and they gave me appointment. That day came and went and nobody called or showed up. Called again and they apologized and rescheduled appointment. They said someone named Larry would call 30 minutes before appointment. Well, I've been waiting all day and no call and no visit. Utterly unreliable. read more

needed an estimate for swimming pool replaster. every other company contacted (online) wanted to send out a salesperson to provide an on-site quote. Tropix is the Only company that has an online website price quote portal. Will probably use them; very user-friendly & AWESOME website, https://www.tropixpools.com/ read more

My entire outdoor living space is so awesome and I enjoy it every time I step outside. I had to come back and give a special shout out to Rodney with Tropix! He is awesome!!! Anytime I have an issue, I call him on the phone, even on the weekend and he walks me through on how to resolve it. He is very sharp and knowledgeable so if you don't what to do, call him! Thank you Rodney!!!!!! read more

I have used Tropix Pools for many years now & since the new owner has taken over the company has become more professional and the customer service is wonderful! I have talked to not only the owner but the GM and I must say I am impressed! The owner is very friendly and helpful. They are willing to do whatever it takes to keep us happy! I was about to switch due to the rudeness and how the prior staff performed poorly and unprofessionally. When I found out there had been a new turn around I am glad we decided to give them the benefit of the doubt! The repair department is quick and honest as well as the friendly remodel department. They have a great staff that is knowledgeable and kind. As a family with a pool I defiantly recommend TROPIX POOLS! read more

Francisco and Jake serviced my pool bringing it back to life from an algae problem. Completed the work as discussed with no issues and on time. Both very knowledgeable and explained the step by step process. I would recommend them anytime. Great work. read more

I am away from home periodically and have to make sure weekly maintenance on my pool is first. Tropix Pools has been my pool maintenance service for the entire time I've had it! I needed to re-place the pool pump motor and they came through for me! Jake and Charley replaced the pump and apologized to me saying they we're sorry for their response time. They got me in a week, that's more than good enough for me! I like to know the people working on my pool are used by a lot of other people! Tropix Pools are honest and reputable. read more

Two experiences with Tropix Pools 1) last fall. I called them to come out to help me keep my cleaner hose from going into skimmer basket. They noticed other things I did not request. They left. Did not provide me with a bill. I got a bill in the mail but still no information about keeping the hose from going into my skimmer. I called secretary and requested the information and call backs several times over a one month period. They never called me back. Instead I get a very threatening collection notice from a lawyer. owner apologized for the way this was handled. I did get my information finally and then I paid after I finally got the original information I wanted from the beginning. Owner said he fired secretary becuase of this and other similar problems. Owner offerred me a free cleaning. 2) morning of May 24 called to have pool heater replaced. I told them it was important to install before my daughter's graduation on Sat May 28. Owner said they would be out on Friday sometime and they would call 30min to hour before coming out. Owner quoted price for install and disposal of old heater. Morning of May 27, I call to try to narrow down time they would come out. After 5 minute hold on phone, secreatary said they would not come out today and would come out sometime next week. My daughter really wanted the heater installed for her party so the spa would have hot water. She and my family were very upset. There was no time to get another pool service company to come out. No one called me ahead of time to tell me change of plans. I did not know they would not come out untill I called them. I dont trust this company at all! read more

What a farce of an organization when it comes to pool cleaning. If you want a company that will take 10 minutes or less to clean your pool, attempt to charge your extra for a few leaves, doesn't back wash the pool like their website and service plan stipulates, then this is your outfit. Service manager is unresponsive and incompetent. read more

Good company, if they ever showed up. I pay more than most pool companies for weekly service on Thursday in Plano. Tropix consistently doesn't show up on the scheduled day, and never gives you a heads up. Good luck trying to plan your weekend with your pool when they come out at their discretion even if you have a scheduled day, without giving you a heads up, and telling you you cant use the pool for 24 hours. When they do decide to come out, they provide adequate service, but I have written them now 4 times asking for a manager to contact me regarding the poor service we were receiving, and not once has a manager responded. Highly recommend you look elsewhere for reliable service, especially at this price. I wrote to cancel my service today... we will see if they respond now and bill me only for the one time they showed up this month (2 days late last week) since they didnt show up this week (when scheduled for yesterday). On a bright note, the gentleman that they use to do work on equipment is very good. Shows up on time, communicates effectively, and is fair. Equipment repair, 4 stars (because of the contractor they use). Weekly cleaning service, 0-1 stars. read more

Had a spa heater installed and they crossed wires and when spa was on, the pool wouldn't work. Took another 3-4 days for someone to come out and correct. Spa side remote still doesn't work after calling several times. Hard to get anyone to perform service. Always changes in schedule. And what can I say about their pool cleaning service? Watch them closely. They have only been cleaning for a month, but I noticed that the pool still seemed dirt. This week, I decided to sit outside and watch them clean. I realized their definition of cleaning and mine is totally different. Technician wasn't vacuuming. He was only cleaning the baskets, skimming the surface with a net and testing the water. Heck, I can do that. After calling and complaining, they wanted to send a different pool tech to our house, but because they didn't say what he was doing was wrong, I decided to find another company all together. read more

I BIG YELP out to Tropix Pools!! We have been using Tropix Pools for over 2 years now & went with their "no algae guarantee plan" & Wow! I am so glad we did! so when my 40 yr old and sometimes troublesome pool turned green with algae this week (probably from the ducks that had recently been nesting by my pool) Tropix serviced it 3 times to make it sparkling blue just in time for memorial day weekend! Jake & Charlie went out of their way to come back yesterday after I had a meltdown on the phone with Jake, the service manager - He listened to me & he honored our plan coming back out for a 3rd time bringing Charlie, another supervisor to assist. I was so impressed with their professionalism & determination to do whatever it took to make it right. Wow! they were like "The A Team!" They did not leave until every little bit of algae was vacuumed & brushed & treated with the necessary chemicals to make sure it stayed blue for this holiday weekend. I also want to acknowledge Mathew, my weekly pool tech who is new & still learning, but - I am so glad to have him as my tech. He is learning my old pool & has such patience, is so polite & professional too! My only regret is not letting Tropix Pool's install my latest variable speed pump purchase & my sand filter that I got from Leslie's pool supply 2 years ago & let them, Leslie's, do a sand change BIG MISTAKE! Yes - they were a little less expensive, BUT- I have had issues from day 1 with this expensive equipment & they ( Leslie's) have still not resolved the problems with this expensive equipment- & are now saying the sand filter & sand change is out of warranty! ( this actually started my melt down!) I highly reccomend letting Tropix Pool's service & install any new equipment that you need for your pool because of their professionalism & business integrity. & No doubt they would have handled the problems with my equipment. read more

Tropix performed an inspection on my home (that I bought), but MISSED THE HEATER AND LIGHTS! Ironically, a spa light was out and the heater was broken. We bought the house (not knowing) and ended up eating $800 in repairs. This is HORRIBLE! Don't use Tropix. read more

I think Tropix is one of the WORST POOL COMPANIES IN DALLAS! They are dishonest and talked me into spending over $700 to repair a water valve that wasn't even broken. That didn't fix the intended problem so I finally decided to get a second opinion to assess the situation as my pool was green and Tropix could not fix the problem. The second opinion was able to diagnose the problem within 10 min as a leak in my skimmer and fix the problem with some puddy for less than $50. I have since switched companies and am sooo much happier with service from my new company. I would not recommend Tropix to anyone. read more

Our pool pump quit working on Sunday so I called Tropix and left a message; to my surprise I got a call back that afternoon from their service manager. He took the time to explain the options and the corresponding pricing for each one so I had could make a good decision as to how to proceed. I agreed to replace the entire motor and he scheduled the appointment for Tuesday. When I got home Tuesday the work had been completed but the service man's report indicated the motor was good and not the problem, instead he removed debris from the impeller and replaced gaskets and seals; the cost was considerable less than a new motor. I would have never known the difference if a new motor was installed as I had agreed to. There's something to be said for a company that provides good service and is HONEST! read more

I had a spa heater that was not blowing hot. The pool repair service we had used for years told me it had to be replaced for $5000. Our pool maintenance guy (who doesn't do repairs on equipment) suggested a second opinion because he was skeptical it needed to be replaced given it was operational except for the heat. I had Tropix Pools out and within an hour, my spa heater was repaired (rats had chewed the wiring) and blowing hot for an $80 repair bill! Thank you Tropix for your honesty. You are now my go to pool repair service. read more

Horrible! My husband scheduled a pool cleaning prior to putting our house on the market. They never showed up. My husband had someone else come out the next day to clean. Then someone shows up two days later, goes into our yard without letting us know and "cleans" the pool. They claim to have cleaned the pool and added chemicals even though it was just done the day before and looked great. They were difficult to deal with on the phone. We paid our bill of $100 but reported them to BBB. read more

I needed the mastic re done around my pool. They were supposed to send a person out to give me a quote. I'd call each day and I was told the rep was coming out the next day. Nobody ever showed up. They will not be getting my business read more

We went through a number of companies before we found Tropix - they are fair priced and dependable. Thank you Tropix!

I have been using Tropix for several years. Their service has slipped a bit over the last couple of years, but that's the least of the problems. I recently purchased a new house with a pool. I had the pool inspected at the time of purchase by an independent inspector. It is not in perfect condition, but is an expensive pool in fair working condition. I just had Tropix' service manager over to inspect the pool. My goodness. This guy takes us all for clowns. I felt like I was getting a proposal from a plumber off the street. "Everything is broken and everything needs to be replaced." Moreover, his pricing proposal was nothing short of insulting. Shameful business practice. We may know very little about pools, but we're not idiots to be taken advantage of. I am now in the process of moving over the cleaning and servicing of both my old pool and my new pool to another pool company. By trying to take advantage of me, the service manager in essence lost his boss two contracts. read more

Tropix pools is a great company. When they say they will be there , they are. Our heater went out before my daughters bday and they came bright and early to fix it in time to heat it for the pool party! read more

I'm giving 1 star because zero isn't an option. We had our pool completely remodeled by Tropix in 2014. It took triple the time to complete the project from what we were initially quoted. Additionally, one of the subcontractors used by Tropix apparently had not been paid for the work(by Tropix) and ended up arriving at our home, yelling and cussing, demanding that we pay him directly. Not to mention, broken fences, broken screen doors, broken sprinkler heads... the entire remodel was a nightmare. Once the pool was "done", it was beautiful and usable for about 2 weeks. Soon it began to crumble around us. Literally. Foot long pieces of the coping stone broke off and fell into the pool in several places. The snazzy app-operated equipment that was installed so that we could access the pool features from a mobile device ceased to operate. Tropix was informed of each issue in real time but apparently was not able/willing to fix their subpar work. We ended up in a 13 month long battle with Tropix and their insurance company. This year, we were finally able to recoup most of the money we invested in the remodel project, however, the road we are facing just to get back to an enjoyable backyard is far from over read more

Tropix Pools does a great job keeping you informed with an weekly report after the service

I cant begin to explain the disappointment this company has brought on itself. I have never been treated so poorly by a company who prides itself on professionalism & customer service. Recently somebody in charge of the office decided it'd be a good idea to change my day of service as well as the tech I'm used to & they didn't even feel the need to alert me of the changes. After talking to the new unknown tech, he explained to me that these drastic changes were not even revealed to him until the morning of the switch. I think in the event of any change affecting the customers so very directly you might want to run it by your customers before initiating the change. This company portrays itself as a customer service driven company but when it comes to just that service, they couldn't be farther below par. I wouldn't let Tropix service the storm drain out front after this experience. Do business w/ these clowns @ your own risk, you've been warned. read more

Terrible Customer service. After algae problems 4 times (charged twice in the same 8 day period for the same algae problems) the company insisted that it was something wrong with our pool, even though one of their techs had been out to look at it and did not note anything awry. After my husband began doing the chemicals for the first time in his life, the pool has been sparkling ever since. I heard they were under new management and I sure hope so, because I have never been treated so poorly as a customer in my life. I joined Yelp solely so that I could write this review. :( read more

Do not use this company. I contacted them to do some repair work on tile around my pool. The first attempt resulted in the crew leaving the pool dirty, old mortar chips in the water and trash around the pool, and the workmanship was poor. The grout lines were poorly finished and the tile were not cleaned resulting in discolored tile. They did send someone out to clean the pool and redo the tile grout. The result was not any better. The pool was dirty again and once they cleaned it, I later discovered that the mortar was simply dumped in my landscaping around the pool. This even though i had a trash can on the porch within feet of the pool. read more