I worked at this shop as an automotive technician and want to share my personal experience for anyone considering working here or doing business with this company. The company advertises itself as an "AI-first" automotive repair shop with advanced technology, AI assistants, smart glasses, and a highly organized environment designed to improve technician support and quality of work. Based on my experience, that description did not match the reality of the workplace. The tools, equipment, and resources available to complete repairs were minimal compared to what was advertised, and the shop did not operate like the advanced, technology-driven facility that was presented. During my time there, I was responsible for handling the majority of the technician workload. I brought my experience and certifications to the shop, performed advanced diagnostics and repairs, worked on specialized vehicles, came in early, stayed late, and did everything I could to help the business succeed. One of my biggest concerns was seeing David perform repairs on customer vehicles despite, to my knowledge, not having professional technician certifications or the same level of automotive experience expected for the work being performed. There were multiple occasions where David would begin working on vehicles or remove parts, then leave me to complete the job without knowing exactly what had already been touched, removed, or changed. This made completing repairs more difficult and raised concerns for me regarding proper repair procedures, quality control, and customer safety. One specific situation that concerned me involved a Dodge Charger that came into the shop for an oil change. David performed the oil change service on the vehicle. After the vehicle left the shop, the customer returned on a tow truck because the oil filter had come off, causing oil to spill everywhere and creating a serious issue for the customer. From what I observed, the oil filter had not been properly tightened during the service. What was most concerning to me was how the situation was handled afterward. Instead of taking responsibility for the service he performed, I felt that David shifted the blame onto me even though I was not the person who completed the oil change. I was concerned by the lack of accountability and ownership shown when dealing with an issue involving a customer's vehicle. I also experienced ongoing issues with communication, organization, and how employees were treated. I did not feel that I was treated with the respect, professionalism, or appreciation that an employee deserves. Despite the amount of responsibility I carried and the work I contributed, there were times when the way I was spoken to and handled felt disrespectful. I also experienced payroll issues during and after my employment, including concerns about being paid correctly for all hours worked, not receiving proper payroll documentation, and not receiving my final wages in a timely manner after leaving the company. I am sharing this review because future employees and customers deserve an accurate understanding of my experience. I recommend asking detailed questions about management, technician qualifications, repair processes, pay practices, and the actual working environment before making a decision. This review reflects my personal experience and observations while working at this shop read more

I worked at this shop as an automotive technician and want to share my personal experience for anyone considering working here or doing business with this company. The company advertises itself as an "AI-first" automotive repair shop with advanced technology, AI assistants, smart glasses, and a highly organized environment designed to improve technician support and quality of work. Based on my experience, that description did not match the reality of the workplace. The tools, equipment, and resources available to complete repairs were minimal compared to what was advertised, and the shop did not operate like the advanced, technology-driven facility that was presented. During my time there, I was responsible for handling the majority of the technician workload. I brought my experience and certifications to the shop, performed advanced diagnostics and repairs, worked on specialized vehicles, came in early, stayed late, and did everything I could to help the business succeed. One of my biggest concerns was seeing David perform repairs on customer vehicles despite, to my knowledge, not having professional technician certifications or the same level of automotive experience expected for the work being performed. There were multiple occasions where David would begin working on vehicles or remove parts, then leave me to complete the job without knowing exactly what had already been touched, removed, or changed. This made completing repairs more difficult and raised concerns for me regarding proper repair procedures, quality control, and customer safety. One specific situation that concerned me involved a Dodge Charger that came into the shop for an oil change. David performed the oil change service on the vehicle. After the vehicle left the shop, the customer returned on a tow truck because the oil filter had come off, causing oil to spill everywhere and creating a serious issue for the customer. From what I observed, the oil filter had not been properly tightened during the service. What was most concerning to me was how the situation was handled afterward. Instead of taking responsibility for the service he performed, I felt that David shifted the blame onto me even though I was not the person who completed the oil change. I was concerned by the lack of accountability and ownership shown when dealing with an issue involving a customer's vehicle. I also experienced ongoing issues with communication, organization, and how employees were treated. I did not feel that I was treated with the respect, professionalism, or appreciation that an employee deserves. Despite the amount of responsibility I carried and the work I contributed, there were times when the way I was spoken to and handled felt disrespectful. I also experienced payroll issues during and after my employment, including concerns about being paid correctly for all hours worked, not receiving proper payroll documentation, and not receiving my final wages in a timely manner after leaving the company. I am sharing this review because future employees and customers deserve an accurate understanding of my experience. I recommend asking detailed questions about management, technician qualifications, repair processes, pay practices, and the actual working environment before making a decision. read more

How does this place have 5 stars!? They cost my sister over $500 in towing expenses, 2 weeks without a car, $160 in Labor of a defective part which later only took me 10 minutes to install after a 7hr drive from SD. Here's the story. Sister's Alternator died on her car- with all the typical signs: dimming lights, loss of power and not being able to hold a charge. Her colleague confirmed it was the alternator as well, so the issue was known prior to bringing the car in. I called the shop and the owner picked up. I told him a OEM/Dealer alternator isn't an option since my sister doesn't have money, but an O'riellys or Napa alternator would more than suffice as I've used many alternators from both stores. He replied that his "parts guy" would have a "higher quality" alternator for "less"- well that was clearly a lie since the part was more and the quality wasn't even enough to last two days. Well, let the story begin. After they installed the new alternator my sister called me saying she barely made it back and that the car had barely any power. Next day driving to work the car completely died so she had to get it towed back to her place. We figured, well it can't be the alternator as they just installed a new one, so we got a new battery as well as a precaution. With the new battery the car drove for 20 minutes until the new battery completely ran out of juice, as -drumroll- the "new" alternator didn't recharge the battery. After towing the car multiple times, It made no sense to pay $150 to tow the car back to the auto place just for them to tell her that they'll need to charge $100 to diagnose the problem and try to deny any fault of there own. I told my sister I was willing to drive up from SD and install an O'reillys alternator, which was what I originally asked the shop to do. After installing the OR alternator in 10 minutes, the car started up and ran without issue!! I, with the newly installed alternator, took my sister's car and drove the faulty alternator back to the shop to ask for a at least a refund of their faulty part, which was more than reasonable... He said over and over that "he couldn't believe it" and made us wait close to an hour after saying 10 minutes over and over he needs to wait for his "parts guy" to examine the part, only for his parts guy to finally come and say "if it's bad it's bad"!!! The entire time the owner was saying he's not a crook and he "swears to God, first time anything like this has ever happened in 30 years"... Blah blah... If you're such a good guy then refund the FULL amount and REIMBURSE the towing expenses that YOUR faulty alternator caused my sister in over $600 of additional expenses!! In conclusion, do your self the honor and stay away from this place. read more

My response to Linda and Danny: Linda, you aren't even a patron to be writing a review. You admittedly disrespected the mans business by blocking the driveway and now you want to play victim? I would've yelled at you too. You don't block people's driveways to patronize a different business then write a one star review about the business you disrespected. Danny, the lack of parking is not The business owners problem and you have NO RIGHT to block their active driveway. Whether or not a car was leaving or entering that driveway is for that business. Clearly the owner deals with brainless people like YOU and LINDA too often and his patience may be wearing thin. Leave than man alone and STOP DISRESPECTING HIS BUSINESS. Morons. Jerry: You are any mechanics pain in the rear. I'm sure real mechanics can't stand you just as much as real physicians hate patients who are google doctors. Hani has been a mechanic for 45 years and taught mechanic school. Andy is a second generation mechanic and is brilliant. Keep DIYing your car repairs lol. Google mechanic. I bet Hani didn't even charge you for diagnostic and you are rude enough to write a review like this. Shameful. Noodle: Negligible. They are the best mechanics. Hani has owned Express Auto since the late 90's. They started out across from Artichoke Joes. Moved to a bigger and better location which is their current one. They are like family to me at this point because I've been having them fix my car for 20 years. A great family and great owners with really old school values. They always do what's best for their clients. Because they treat people so well, they don't take any crap in return and rightfully so. People are constantly blocking their driveway without any regard for their business. It's is so disrespectful. Respect is earned people. Get it together. Honest people. Quality work. Andy is brilliant. He builds cars from scratch. He's not the chit chatty type and that's because he likes to do his work. These one star reviews are bogus. read more

I worked at this shop for approximately two weeks and wanted to share my personal experience for anyone considering employment here. The company presents itself as an "AI-first" automotive repair shop with advanced technology, AI assistants, smart glasses, and a highly organized environment designed to support technicians. Based on my short time working there, that description did not match the actual workplace. The tools and resources available to complete the job were minimal compared to what was advertised, and the shop did not operate like the advanced, technology-driven environment that was presented. During my two weeks there, I experienced payroll issues both times I was supposed to be paid. My payment was not handled correctly, which created concerns about the reliability and organization of the company's payroll practices. While working there, I also personally witnessed how David treated Adam, who was the main technician carrying the workload for the majority of the time I was there. I observed situations where Adam was not treated with the respect, professionalism, or appreciation that an employee deserves. Seeing how he was spoken to and handled gave me concerns about the way employees are treated. Although my time at the shop was short, it was enough for me to see issues with organization, communication, and management. I am sharing this review because future employees deserve an accurate understanding of the work environment before accepting a position. read more

I was a previous ase technician , I experienced negative things about this shop and David. I've been in the industry for over 20 years and by far this is such a backwards shop. David has a great way of manipulating the customers and his employees to get what he wants. I bought 2 tool carts and instead of paying me my paycheck he "bought" the my tool carts from me and then fired me. I wasn't able to recover one of the carts but I was able to take the other one. He is aggressive with his employees and swindles his customers thinking they're getting "a deal". Horrible shop and a horrible person read more

I had an excellent experience with Express Auto Repair! The service was outstanding from start to finish -- the team is not only knowledgeable but also very willing to work with you to make sure everything is handled the right way. The management is kind and approachable, which made the whole process stress-free. My car was repaired quickly and the quality of the work was excellent. I've been coming here for several years and I really appreciate their honesty and professionalism, and love their family. Highly recommend! read more

This has been and continues to be the best auto repair shop I have found. The guys at Express always make time to help me out as it seems I have had several auto repair emergencies. They are very fair in their prices and will go the extra mile to make sure my vehicles are back on the road safe and sound. Thanks for taking care of my cars!!! read more

What a gem! Can't believe I found a certified Tesla shop that's reliable nearby! Went to 2 other repair shops that wanted to completely replace my brakes, but Express Auto showed me photos of my brakes with lots of life left. Will definitely be coming back and recommend anyone with car issues to do the same! read more

Best mechanics around!! Experts, honest and reliable! If you see a 1 star, it's the Taqueria customers from next door! I saw it first hand how they block their driveway and park on express auto parking lot. Ridiculous!! My family and friends auto repair for life!! read more

Not very professional service. Overall very dissatisfied with quality and fairness of this place. The owner was rude to me and claiming I needed to change a part that wasn't broken. Decided to go to another place. read more

Suuuuper RUDE, never coming here again. Esp this old fart Hani job. Dude needs to get laid. Stay AWAY!!

The best in the business in San Bruno the most honest people and they delivero their promise