I cannot say enough about the amazing support and service we received from Kip at Bike King! My son…read moreoutgrew his bike by a lot, and Kip helped fit him with the perfect Giant Talon 1. It's an XL, so it will last a long time, hopefully through college! And the best part was that we got a very generous trade value on the like-new bike my son had outgrown. We will only go to Bike King for our needs from now on! Thank you so much, Kip and team!

My husband just had his bike tuned up at Bike King. They did great work catching some important…read morefixes. Then, my mom bought my middle (adult) child a bike. At Bike King we walked in, described what we were looking for and Kip showed us some options - heavier but sturdier vs light-weight and sporty vs carbon ultralight. There was a nice chance to test-ride, think it over --- and voila, we got just what we were looking for. So much help offered with solid knowledge of bikes and what can be done to make them work for you. Highly recommend this place!

Jon did a good deed by restoring and returning a bike I dropped off recently at St. Louis Park's…read moreclean-up day, where the City will dispose of your large unwanted goods. I gave them my 30-year-old Trek 730 that had fallen into a bad state of disrepair because I hadn't ridden in so long and hadn't maintained it. I had regrets afterward, because I had loved that bike, which fit me just right and had taken me many miles. I had thought it was probably too far gone to be repairable and figured it might have gone to the scrap heap. But I contacted the City of SLP, anyway, to ask. A few days later, their solid waste manager contacted me and said the bike was being reconditioned at Jonny Rock and that I could get in touch with them. This I did, and Jon contacted me when the work was done. There it was, my old bike, completely restored and ready to ride again. Better yet, Jon said he was only charging me for the repair as if I had brought it in on my to be repaired rather than charging me for the bike as if I were a new person coming in to buy.

I got their e-bike tuneup and put on new tires and pedals. I told them about the squeaky brakes…read more When I got the bike back-- everything is ,h better than when new. Rides silently, braking is effective and silent, the ride itself is much smoother even on rough pavement. Their extra effort paid off and I'm grateful.

Some of the best, most skillful bike repair in town -- and a great place to test ride and select an…read moree-bike or a cargo bike. I purchased my Tern GSD here, and have had it and many other cycles serviced here many times. They've always done right by me. They were fantastic for the bike purchase: they let me spend hours test riding different models, and their extensive advice about configuring the Tern was 100% spot on -- from big stuff like the tradeoffs between rear rack / seat options down to tiny details like getting a quick-release key clip on my keyring for the wheel lock key. Wait times for a full service can be long: schedule in advance! You may find cheaper tune-ups elsewhere, but at Perennial you'll get more than your money's worth. They've always been really thorough and thoughtful, tracing subtle noise issues to the root (like the fact that I had the front and back wheels swapped on a bike where they're actually infinitesimally different sizes!). They've made some preventative suggestions that were spot on, such as a nonstandard front mud flap to protect the e-bike motor in winter riding. It's a small shop, and the accessory selection is pretty small. If you want a helmet, for example, you might find more choices elsewhere. But if you want to purchase or service a bike, this is a great place!

I have been a longtime customer of Perennial Cycle and have spent a significant amount of money…read morehere over the years, including purchasing a Yuba Spicy Curry and accessories totaling at least $7,000. Most recently, I came in with my daughter on my Tern HSD to buy several accessories: a Tern Captain's Chair, Tern front loader basket, Tern saddle, and a Yuba Crescent handlebar. The total after tax was $643.12. I rode the bike there specifically because these are cargo bike accessories and fit matters. After purchasing them, I asked whether the shop could install them, since the items clearly would not fit on the bike otherwise and I needed to get home with my daughter. I did not receive a clear answer about whether installation was available, whether there would be a fee, or whether they had time to do it that day. Instead, the interaction became confusing and uncomfortable. I was willing to install the parts myself on site, and I had an Allen wrench with me. I only needed to borrow a 10 mm wrench briefly to hold the nuts that came with the accessories. From across the store, a mechanic I had not interacted with shouted that they "don't rent out tools for stuff like that." I explained that I had just spent over $600 in the store, had spent thousands there previously, and simply needed a basic tool for a short time so I could safely get home with the accessories I had just purchased. The salesperson still could not give me a clear answer and seemed not to understand what tool I was asking for. I ultimately said that I could either return the items or borrow the tool for about 20 minutes. They refused to lend me the tool, so I returned the entire purchase and left. What bothered me most was not just the refusal. It was the lack of clear communication, the dismissive tone, and the unwillingness to help solve a very basic problem for a customer who had just made a substantial purchase and had a child with them. I have worked in bike shops myself, and my experience has always been that shops help customers with newly purchased accessories, especially when the issue is as simple as installing a few bolts or briefly lending a common hand tool. I left feeling like my business and loyalty did not matter. I expected much better from a shop that specializes in exactly these kinds of bikes and accessories.

Our family has been going to this Freewheel Bike Shop for our bike needs…read more I'm in the process of getting ready for my 1st triathlon and have had to bring my bike in a couple of times. Had great service during both of my visits. The latest one was earlier this week - had to take my bike in because my bike chain fell out and got pretty twisted earlier this week.

I ordered a bike from Freewheel in Minneapolis last year and had a great experience with the team…read more Since the Minneapolis location closed I took by bike to the Richfield location for maintenance. The tram there is very welcoming and helpful. I'm so happy I chose to purchase from Freewheel

Brought my 2014 Trek Domane 4.3 to Mark for an overhaul a few weeks ago - I needed a new rear wheel…read moreand a derailleur hanger replaced, among some other things. More than just a quick tune-up, let's put it that way! Mark was super about communicating, letting me know what he'd found, and making recommendations for parts that were in line with what my expectations were - both in terms of performance and cost. I had my bike back about a week after I dropped it off. I've put about 100 miles on it since getting it back four days ago and I can honestly say that in the four years I've owned it, this bike has never felt better or rode more nicely than it does now. And (at least for me!), he's just across the street to boot. If you're downtown (or even if you're not) and you value great work at a fair price in your bike shop, give Smallest Cog a look. I think you'll be super happy with the results. I know I am!

I was randomly biking through downtown St. Paul when I noticed the shop. My kickstand had come…read moreloose and I was without a portable tool. I stopped by and Mark was immediately friendly and welcoming. He tightened my kickstand and we started chatting. He really knows his stuff and is extremely friendly. I always go out of my way to support local business and will definitely be back for all bike repairs and parts orders. He also stocks some good bikes. Check out the shop and keep your money local! It's good for STP and good for your karma

I have never met a owner who seem so down to earth. I thought I was talking to some California…read moreemployee just chill, mellow and just happy to help. He texted me over the weekend cause I was going to order a bike online and get it delivered there but a few days later I decided I'd check what they had first. Thankfully I did that cause I got a GREAT bike that gets 95miles on one charge with some accessories, shields for the tires, lock with a alarm for $3250 and two years warranty too. I love this place, the service is wonderful and ownership is top notch. I won't go anywhere else! Thank you for the great service and helping me find a bike. I'm looking forward to coming in and possibly buying more bikes or at least telling others about this great place.

They are very picky and exclusive in accepting service. I had a tire that needed to be fixed, it…read morewas flat and didn't seal on the rim. They would not accept it because the bike had a battery that made the bike go faster than they wanted to work on.. I explained that it was just a tire. The service manager said it was more complicated that I could understand. I can't understand how a tire can be more complicated because the bike is made to go fast.

We have purchased numerous bicycles and have had them serviced here. Great people and a great shop!…read more Can't say enough positive for them.

First experience and at first O thought it was spendy for what was serviced but after riding my…read moreroad bike it shifted perfectly no noises, cleaned the bike and everything was perfect. Highly recommend.

Greetings: Freewheel at 1275 Promenade Pl, Eagan, MN 5512…read more I am so pleased and happy of the explanation that you, J, shared with me about the best solutions of the work needed on my bike, (that others, unfortunately, had only placed a band aid on what was needed), and the end result of your work is truly exceptional. Finally, I am ready to hit the trails with a trustworthy ride, after an extensive pause that was required. And C was also very helpful in telling me what the costs and time it would take to repair, i.e. a great experience for the first time in getting repairs done at Freewheel. Thank you.