Good guys to work with. Not the cheapest but all staff there…read moreare experts in all things cycles and the repair and maintenance work is second to none. Interesting Trek exclusive concept store. I hope it succeeds and others follow suit. Nice to have a first quality neighborhood bike shop in Mendota Hts!

Very disappointed and WAY over budget…read more I brought in 3 bikes (Dad + 2 kids bikes). I just wanted a 'basic tune up'. They had it listed somewhere around 80 bucks. I was absolutely shocked when I went in to pick them up and my total was almost $1500.00! I said there must be a mistak, was just looking for 3 tune ups... The mechanic (without any communication to me) decided that my 13 year old son's bike needed a top of the line performance mountain bike derailer that cost more than what I paid for the bike! To be clear, these are not Walmart bikes, but we like to buy used and take care of them. Then, many hours of 'labor' were also added to my bill. I showed up expecting $300-$500 in tune ups and I actually had to leave 2 of the bikes there because I didn't have enough $$ to pay for them. Pretry disappointing for kids who were looking forward to a bike ride with Dad that day. I talked to someone who was the mechanic and she said, "...yeah, he shouldn't have not called you...so will this be cash or card?" If your Tour de France team needs bike maintenance and has an unlimited budget, this is your place! If not, go somewhere else.

I stopped in to purchase some new sunglasses. I know they sold Tifosi glasses that I like for…read moreoutdoor activities. I used to buy super expensive sunglasses and they would inevitably break or I'd lose them so I like these because they fit nice, are stylish, block sun and run about $80. I walked into the store and was immediately helped. I tried on one pair of lens adjusting glasses and he told me to go outside and see how they darken. He was knowledgeable about how and when they darken. He checked into glasses similar to what I had at other stores. In the end I bought a different style from what I had and am happy with my choice. I then walked around the store. They have tons of bikes but also many clothes and accessories. I liked all the Mn themed bike shirts they had available. I'll definitely be back to shop some more. Great experience.

I've been into Erik's several times over the past few months, and I finally decided to purchase my…read moree‑bike from them. Each visit, I was able to test ride multiple bikes so I could be confident I was choosing the right one. Every time I walked in, I was greeted right away and asked if there was anything specific I was looking for, which made the whole experience feel welcoming rather than feeling rushed or like I was being pressured to buy something I didn't want. I went in on a very busy Saturday to make my purchase, and the team still took their time with me. They adjusted the seats on the bikes I was test riding to make sure it was going to be comfortable, let me wander the store as long as I needed to make my decision, and answered every question thoroughly when I asked. Mark, Mason, and Tyler were the sales staff I worked with that day, and they took great care of me and everyone else in the store. Once I chose my bike, checkout was quick and easy. They sent it to the service area to mount my new seat and water bottle holder while I ran a few errands, and I got a text when everything was ready. When I came back to pick up the bike, Tyler walked me through all the features, helped me set up the app, and made sure I left with no unanswered questions. From start to finish I felt like the team was there to help me, not pressure me. A few days later, I noticed a small vibration in the bike--nothing major, just something I wasn't used to as a first‑time e‑bike owner. I brought it back in, and Nate in the service area checked it over right away. He test rode it, made sure nothing was wrong, and explained what I was feeling (just the motor revving up). He was patient, thorough, and never made me feel silly for asking. I would recommend this shop to anyone. They know what they're doing, they take care of their customers, and they make the whole process easy and enjoyable.

First experience and at first O thought it was spendy for what was serviced but after riding my…read moreroad bike it shifted perfectly no noises, cleaned the bike and everything was perfect. Highly recommend.

Greetings: Freewheel at 1275 Promenade Pl, Eagan, MN 5512…read more I am so pleased and happy of the explanation that you, J, shared with me about the best solutions of the work needed on my bike, (that others, unfortunately, had only placed a band aid on what was needed), and the end result of your work is truly exceptional. Finally, I am ready to hit the trails with a trustworthy ride, after an extensive pause that was required. And C was also very helpful in telling me what the costs and time it would take to repair, i.e. a great experience for the first time in getting repairs done at Freewheel. Thank you.

Very friendly and wonderful service!…read more I brought my new bike in about an hour before closing because it wasn't shifting gears correctly. Another Woodbury bike shop had quoted me several weeks of wait time for a repair. As soon as I brought it into the shop, a friendly gentleman behind the counter asked me what I needed fixed. He immediately took my bike back to the repair area, fixed my gear in minutes, and didn't even charge me for service! I will be coming back here for all my future bike repairs!

Absolutely love flFreeWheel Bike in Woodbury! I walked in and I was greeted right away with a warm…read moresmile from Ben asking me how he could serve me?! I love seeing a smile and people that love their job and Ben clearly does. When I showed him my bike I had a broken brake, front brake issue, and I didn't know what to do? He simply bent down and begin to fix it for me as he told me it wasn't as big of an issue and he could probably fix it right there! He is a cashier it seemed but was willing to simply fix my problem without making me go through all of the red tape. He fixed it but noticed one of the pieces was bent. Then another gentleman by the name of Mike said from behind him that brake looks a little bent and he could fix it for only $20 if you want me to do it? I was so thrilled by the care and the concern that was given to me to see me get my bike fixed and back on the road! They said they would try to get to it today... And they did it within a few hours and called me and told me it was ready! I absolutely love the store and will be coming back to it regularly because of the great customer service and the people that love their jobs at this place! You've made a customer out of me!

They explained all about how to set up the suspension. Went over all the details of a full…read moresuspension mountain bike. Also told me how to set in the disc brakes also. My other mountain bike is a hardtail and it's over 25 years old, so it doesn't have any of this modern technology on it. They also installed my new pedals on bike for me when I went to pick it up.

I am extremely disappointed with my experience at your bike shop. I entrusted you with my bicycle…read morerepair, paid nearly $200 for the service, and expected both quality workmanship and confidence in the repairs performed. Unfortunately, the repair failed after just one day of use. What is most troubling is not simply that the repair did not last, but that your business has chosen not to stand behind the work performed. Customers pay for professional expertise with the reasonable expectation that repairs with any immediate issues resulting from that work will be addressed responsibly. A repair that fails within 24 hours raises legitimate concerns about the quality of the service provided. Refusing to take responsibility for that outcome reflects poorly on your commitment to customer satisfaction and undermines trust in your business. I selected your shop because I believed I was paying for skilled service and professional integrity. Regrettably, this experience has left me feeling that neither was delivered. You have lost my trust and future business.

My first visit to the store was per a recommendation from my neighbor. I needed to replace the…read moreinner tube of my bike tire and he suggested I purchase the tube from here. I walked in the store and was immediately greeted. I told him what I was looking for and he walked to a display and brought me exactly what I needed. Super helpful and friendly. I walked around the store a bit and found Osprey hydration backpacks for 50% off. I had been wanting to try one and it was a price point that made giving it a go a perfect option. Very happy with my experience here.

Went in for repair of another bike and ended up talking to Mike in bike sales. He so very kind and…read moreknowledgeable. Took time to contrast and compare features on different e-bikes. He spent as much time as I needed to understand all the options and why you'd want one over another. Top notch.

I have never met a owner who seem so down to earth. I thought I was talking to some California…read moreemployee just chill, mellow and just happy to help. He texted me over the weekend cause I was going to order a bike online and get it delivered there but a few days later I decided I'd check what they had first. Thankfully I did that cause I got a GREAT bike that gets 95miles on one charge with some accessories, shields for the tires, lock with a alarm for $3250 and two years warranty too. I love this place, the service is wonderful and ownership is top notch. I won't go anywhere else! Thank you for the great service and helping me find a bike. I'm looking forward to coming in and possibly buying more bikes or at least telling others about this great place.

They are very picky and exclusive in accepting service. I had a tire that needed to be fixed, it…read morewas flat and didn't seal on the rim. They would not accept it because the bike had a battery that made the bike go faster than they wanted to work on.. I explained that it was just a tire. The service manager said it was more complicated that I could understand. I can't understand how a tire can be more complicated because the bike is made to go fast.

My wife and I came here to check out their bikes and honestly fell in love with the place. Not only…read moreis it a great coffee shop, in a great location being directly within Union Depot, but they have a great selection of new and re-built bikes. They were more than willing to help fit us and let us try out a few bikes from their selection. The person helping us was extremely friendly and happy to help out with all of our questions. They got busy a couple times where they had to step away but no worries there, that's not a bad thing in my eyes, businesses have to be good at juggling people and helping everyone out. We ended up buying a bike for my wife, They were very accommodating and my wife is still in love with it and riding it super frequently. All in all, a great place to stop in for a new bike, some bike gear, or a good coffee with friendly staff who's willing to help out and give great recommendations.

I used the coffee shop while waiting for the Borealis train. Very good coffee and a doughnut that…read morewasn't the size of Godzilla made for just the right snack before I headed out for the day. And of course you can't beat the atmosphere of Union Station. It's a gem.

The selection was great the service was great and the value was a little high but not terrible for…read morepricing

I was highly surprised by this location, it serves a great deal of value. From clothing to shoes to…read moreany sports item you can think of. I enjoyed my visit because it has a modern taste of the later built Dick's around the city. I love how much space each section/department has, I didn't feel crowded and I felt I had time to throughly shop. Staff were solid, connect with you from time to time but continued to do their tasks. The shoe department staff were extremely attentive, I saw them touch base with everyone that entered their section. I want to visit other locations to see how they compare, because this location is high quality for sure. The product on the shelves are full. The parking situation is decent, typical parking lot. The shopping mall has other popular stores so you can park at Dicks and walk the entire strip. I'm gonna come back and see what else I experience.