We highly recommend Express Business machines! We took our printer in for repair, fully expecting to have to buy a new one! Greg saved us a bunch of money by fixing our printer at a very reasonable price. He was knowledgeable, patient, friendly and reassuring. He made the experience painless. We wouldn't go anywere else. His assistant Jennifer, who greeted us, was as very nice and very helpful! read more

What an awesome experience with my HP all-in-one repair! The team was fast, efficient, and very reasonably priced. After bringing it back to my home office, I had a tough time reconnecting the Wi-Fi. Greg, one of the owners, was kind enough to come by my house personally and had everything up and running in no time. Thank you for going above and beyond--your outstanding service is truly appreciated! read more

I called after getting a flyer at Office Depot about this printer repair business. I had a scanner issue and so I called. The young lady gave me an appointment the same day, and then called back he would be here in 30 mins. That alone impressed me. The service man showed up and I feared the worse. He clean , adjusted the printer and we had a nice conversation. He assured me that if I had a problem that his work was covered. I could not be more impressed and have his card, number filed un MUST USE. Thank you, Sue read more

Nothing but positive things to say about Greg and Express Business Machines. We had an IBM selectric typewriter that suddenly stopped working. I described what happened and Greg had some idea what the problem could be, but told me to drop it off and he would take a look at it. He called me later that night...working after business hours to get an answer for me as quickly as possible. Unfortunately, he could not fix it (you can no longer find reliable replacement parts) and he did not charge me for all the diagnostics that he did. Refreshing to find an knowledgeable, honest repairman. Highly recommend him and his business. read more

I had a problem with the paper feed on my Xerox printer and took it in to their shop. They expected to have it for at least a day or two, but then went out of their way to get it back to me same day and at a very reasonable rate. I have no hesitation recommending them. read more

Amazing service, totally reliable and willing to help. I just got there 10' minutes before their closing time and they still take a first assessment on my printer. Finally it was something small and they could fix it in 15' . No hesitant to come back there for any printer issues of any brands. Great service in Ventura! read more

Greg Gonzales of Express Business Machines gave me excellent service. I took my broken Canon printer to Greg's shop where he got it to work. But when I brought it home, it didn't work. Something was not right with the combination of my computer, my internet, and the printer. Without me asking, Greg volunteered to come to my home to see what was wrong with my specific circumstance. Working together with several other employees helping remotely from the shop, Greg got everything to work. If Greg hadn't come to my home, I would have given up and bought a new printer. He saved me time, money, and a lot of frustration. I seldom write reviews, but his exceptional deserves an exception. read more

Gregg and his team at Express Business Machines are great! Gregg has helped me trouble-shoot printer and Mac computer problems very quickly. He is accessible by phone and takes the time to help solve problems right away. I am so glad I have his number! 805 676-1897 read more

These guys are awesome and will have your back on what's best for you and your equipment. Super fast service and attention to detail. Greg called me to ask a few questions to properly diagnose my printer. His knowledge and attention to detail saved me a lot of money! Thanks Greg! read more

I had a huge old HP Color printer. When it gave me an error code and ceased working, I emailed Express Business Machines and described the error code. Greg responded promptly and said it sounded like it could be fixed. I took the beast to them on Friday. Early Monday morning Greg calls and delivers the bad news. The problem isn't the transfer plate, but the drive mechanism, which can be fixed but only for way too much money. He was candid and open about the situation and then......really....says that he's not going to charge me since he couldn't fix it. Thank's how you do business. I'm looking for a new printer now and I'll be sure to take any machine problems I have to these folks. This is exceptional service and integrity. read more

I have used Express Business Machines in the past and I just wanted to share what an excellent experience I have had with this company each time. Greg, the owner has been in the business for over thirty years and a life long resident of Ventura, he truly takes pride in his work and the advice he gives freely. At each encounter with his shop he could have easily sold me on a bunch of expensive repairs OR he could just be very honest and straightforward and encourage me to go buy a new . I just am so grateful to do business with a professional who is all about integrity and in it for the long haul. I just wish I had a big corporation who could utilize his services all the time. Jeannie Morrissey read more

My HP wide-format (takes up to tabloid size paper) printer failed to position the printhead so I could replace cartridges. I brought it to Express Business Machines and Gregg quickly diagnosed it. Only problem was that HP no longer offered the part it needed. That didn't stop Gregg; he went online and located the needed part. However it was in China and wouldn't/couldn't be shipped to the U.S. I decided it was time to replace the printer. When I asked Gregg what I owed for his efforts, he said, "No charge." You can be sure that whenever I need printer repair in the future, I will be headed to EBM. read more

Greg was terrific! He advised me how to repair an older HP printer that turned out wasn't worth the money to repair. He didn't want me to spend good money on a lost cause. Thank you. Class act and a good businessman. He'll get much future business and referrals. read more

I took my seriously aging HP LaserPrinter into Express Business Machines a couple of times for repairs over the past few years. They provided very prompt, reasonably priced service, and gave my printer more life than I expected. Then last week my printer finally got to the end of the line, and Gregg and his team worked on it for days but couldn't fix it, even after taking it pretty much totally apart. That's because the broken parts were no longer available. So yesterday they refused to let me pay them for their efforts, or the parts they ordered. I think that speaks volumes about the integrity of this hard-working outfit. They have my vote for a great place to take your business machines for repairs. read more

Just imagine that you can service your printer rather than dumping it into Mother Earth. Thank you!

I called Express Business Machines and got Gregg on the line. I was trying to find out if the error my printer was displaying meant that it could be repaired or should be replaced. Gregg took the time to walk me through several diagnostic steps, pausing along the way to look at articles he pulled up on the web, and guiding me and when we had finished, I performed the final test and the printer was up and running again perfectly. If I had more stars to give than five, I would put them up here. Fantastic service experience and Express Business Machines gets my heartiest recommendation! read more

I'm a Ventura based small-business owner. We recently acquired an aged-Ricoh copier for a minimal price. But - it needed a lot of work. I asked my office manager to look for a local firm, and she immediately located Express Business Machines. I called and spoke with Summer (around noon or so) who said she would send someone out within the hour. Gregg showed up quickly and went right to work evaluating the condition of the copier, determining the parts needed, and the approximate cost. Gregg initiated some repairs right away, and came back a few days later with a few minor parts - getting copier into 100% working condition. I was extremely impressed with Gregg's knowledge and professionalism. Where I would be tearing my hair out with frustration, he replaced a few parts, put the machine back together, and we were ready to go! Lastly, price is always a concern. I was shocked at the minimal expense incurred by the repair of this copier. Express Business Machines will continue to be our go-to for any issues with this copier, or any others. read more

I have a fairly new printer, and the ink cartridge jammed in its slot as I was trying to replace it. Tech support for the company involved said to scrap it and they would be happy to sell me a new one over the phone. The place where I bought it only repairs computers. How ridiculous to scrap a great printer over a stuck cartridge? After a few phone calls, I got lucky ad Gregg answered. He fixed the printer in under five minutes. He even cleaned it for free! Friendly, honest, and courteous--- I'm never going anywhere else! read more

Very honest and forthright printer repair business. Greg took a look at my printer and determined I probably needed a new print head, however, in checking I could not find a replacement one available at a reasonable price and then get it in a reasonable amount of time. So after talking to Greg he determined that it would be more economical for me to buy a new one and he said he would not charge me their normal fee since my printer was junk at this point. I sure appreciate his integrity and honesty!!! Very fair person to deal with! read more

If you thought that the days of great service for a fair price were over, they're not. I have an old Hewlett Packard 8150 laser printer that prints up to 11 x 17 and need it solely for a client that I have that I create catalogs for. After running it for almost 10 years (and it was probably 10 years old already), it started to completely fail and jam almost every time I printed something. Toner was everywhere, pages printed black and I thought it was done. I checked Yelp, Google and a few other online places locally to see if anyone worked on my kind of printer and what their reviews were. The one that always popped to the top was Express Business Machines. I figured I'd call them and if the repairs were under $200, I'd give it a go. Over that, time for a new machine. (I got my original investment out of it already). I called and talked with Sarah, who was incredibly helpful and gave me options of what to do. They could come out and repair the machine or I could bring it in. ($40+ price difference), so I brought it in and explained the situation (and my budget limits). She said she'd have a tech look at it for free and get me some info asap. A day later, I got a call and she explained that the toner is so far gone that they would need me to buy a new one before they could really give an accurate assessment. I explained that I didn't want to spend more money, and that's where the owner Gregg Gonzales got involved. I talked with him and told him I didn't want to throw good money after bad and that if I bought a toner and the printer was crap, I would be out the toner money and the service call money which I assumed would be at least $150. He assured me that it wouldn't be more than 1 hour ($75) so I said, go for it. Sarah then told me I could leave it there until the new toner arrived (very cool). I got on eBay bought the cheapest one I could find ($50) ordered it and then when it arrived 4 days later, took it over to them. She then had her tech look at it again and called me back after a of hours saying it was fixed and printed great again (with the caveat that it still needs a new Fuser, because it's hosed). I went in expecting to pay at least $150 for the services, even though Gregg told me $75 and guess what, they only charged me $50! What? Who does that? I had multiple conversations and consultations, left my machine there for a week, had them look at it twice and still. C'mon! I cannot thank them enough, they have a life long walking advertisement in me. read more

Greg looked at my printer, did a cost estimate and advised that it was borderline to repair or replace. We decided to replace. No charge. Disposed of my printer. I was very impressed with the honesty and customers service. I would have no reservations recommending this Company to family and friends. I hope they do well. Very refreshing to deal with competent and honest people. read more

We got a great deal on our color copier the technicians and the staff was very friendly and professional

They fixed my printer well and quickly, however I cannot believe they charge $115 an hour for labor! I think that's an absolutely ridiculous price to pay to fix a home printer, when you can purchase a printer for cheaper than that. read more

Express Business machines has been our go to for all our copier ,toner, printer needs for over 9 years .The owner and the staff are very professional and prompt . We trust all our office needs to these guys . read more