Took my suit jacket in to Express Cleaners to get pressed and there are still waves in it even after rejecting it the first time. Was told they don't give refunds and it wasn't their fault it's not pressed correctly. Other dry cleaners have pressed this jacket with no issues? read more

Express Cleaners - Suit jacket not pressed - Sewing & Alterations Near Me - Chicago, Illinois

Super affordable prices and they are super quick with your items! A blazer was 6$ to get dry cleaned and finished in 4 days!

What happens the first time you take your $1250 Herve Leger dress to the cleaner for the first time? Well, if you take it here, it will probably come back to you in worse shape than it was in when you dropped it off. Last time that I brought a silk dress in, they used regular pins (not silk pins), when there were hang straps sewn into the garment, which left holes in it. I told them not to do that again and decided to give them another chance, since I live directly across the street, and am admittedly somewhat lazy. Well, never again. The aforementioned Herve Leger specifically prohibits hanging in the inside instruction AND I also pointed that out and insisted that they write that it should be kept folded on tag they put on the order. I explained that it was a fragile dress and must not be hung. I also came in the night before it was ready to see if it was prepared and explained that I was nervous and wanted to check on it. When I came in this morning, it was ready for me - HANGING on a hanger. I was livid - I asked the man why is was hanging - showed him the receipt that says "FOLD ONLY" and the instruction tag that said do not hang, store flat. He did not offer apology or explanation, other than "there were hang tags". I would possibly been less upset had he said, "You are right, I don't know why that happened - I am very sorry." I am sorry, do the hang tags also magically cancel out gravity and keep the weighty dress from losing its shape? I tried it on and guess what - the straps are longer and the most expensive article of clothing I have ever bought is no longer worth what I paid for it after only one wear. Other notes: - Not at all cheap - Smarmy female owner is annoying to deal with. She treated me like an idiot when I asked her to make some flowers for my hair out of left over fabric from a dress alteration (not difficult, and a way for her to make extra money) and brushes customers off when they try to point out details that matter to them - like using silk pins or no pins in silk, not giant safety pins. read more

I had been going to Express Cleaners 2-3 times per month for the last twelve years and I wish I had taken the time to write a review before now because they used to be awesome. They did a fantastic job and knew me and my wife by name. They never had any issue with a two day turn around and would often do it in less if I was in a bind. Unfortunately, there seems to have been a change in management. I've been seeing a lot of new faces and the customer service has dropped off dramatically. I brought in 3 shirts and 1 pair of pants on a Thursday at 4pm and asked if they could be done by noon Saturday. That is a 44 hour turn around. Under the old management that would have been no problem and I didn't think it would be a problem for the new management considering their sign says same day service. However, all he could say is they would do their best to have it by 3 pm Saturday but he couldn't guarantee it. When I pushed for a noon Saturday guarantee he got a little rude so I told him after 12 years I would no longer be a customer. I had moved out of the neighborhood 8 years ago and would drive by dozens of dry cleaners to go to Express Cleaners because they were always so good, but not any more. I'm giving them 3 stars because they were so good in the past, but today was definitely a 1 star experience. read more

The seamstress here is excellent. I bought a pair of jeans (waist too big and legs too long, don't ask), crossed my fingers, and brought the jeans here. Wow. Wonderful workmanship and the price was very reasonable. Their dry cleaning is also good quality and honestly - what more could you ask for? read more

I'd give this play more stars if I could. We've had pants/dresses/suits altered here and dropped off many items for dry cleaning. They're always incredibly fast and inexpensive. read more

I cannot say enough wonderful things about this place! I had a bridesmaids dress that needed a huge alteration on the waist. I walked in to Express Cleaners and the woman was extremely kind. She quickly took my measurements and gave me an insanely good price (I thought I was going to have to pay a LOT more for this alteration, but admittedly know little about it) and she had it done in 2 weeks. I just picked it up and I fits like a glove. Wonderful work, wonderful people, wonderful prices. I will go back for all of my alterations and dry cleaning needs. Thank you! read more

Been taking all my clothing to get dry cleaned / repaired here for over 2 years, they do a fantastic job in both areas. Pricing is great for the work they do. read more

Whoa, this two star average is a bit surprising for me. I have used these cleaners for about six months now with no complaints, mostly dress shirts, both for regular laundry and for hand press (for shirts with pearl buttons, so pretty yet so high maintenance). Very good work, fast turnaround, and regular prices. I clean other stuff here too, but when I clean expensive or fragile clothing, I usually just take the extra time to go to Barry Regent over in Lakeview. You always need two cleaners, one for regular stuff and one for nice stuff. Also, for alterations, go to a tailoring shop, more money but better results, all day every day. Golden Needle has a good reputation for alterations. read more

This is the best and ONLY cleaners where I will bring my clothes for cleaning and alternations. I have been going to Express since I lived in Bucktown almost 15 years ago. I moved to Ravenswood 7 years ago and will not go to another dry cleaner. I drive my clothes all the way back to Bucktown for Sue to do my alternations and for Express to do their excellent dry cleaning. It is a long drive for me back and forth, but so worth it. After all these years, I am convinced this is the best cleaners in Chicago - as they continue to impress everyone with the quality of their work. What a wonderful family business - I like everyone there and glad they're in my life. read more

Family owned and operated which is always a plus. Unlike most dry cleaners in Chicago they do their dry cleaning on-site rather than shipping to a massive service center. Due to the on-site capabilities they've been able to help me out in a pinch with same day service. Their prices are affordable and the owners do the alterations themselves so the work is quality. read more

I have always had good experiences here. Express Cleaners has been my dry cleaners for over a year. I have used them for expensive dresses, jackets, coats, bedding, and even for alterations/repairs. They have always have done a great job and they are very friendly and fast. There is nothing worse than a bad dry cleaners experience. No issues with Express Cleaners which deserves 5 stars! read more

I have gone to all the cleaners in bucktown and have to say they are the best around. They have a plant on site and do all the work in house, unlike the majority of drop off stores that are in the area. Pricing is a little higher than most, but If you want cheap service I would say go to a CD Cleaners. You will definitely get what you pay for.... read more

Great cleaners in the beginning then after a while when you start to trust them everything seems to go wrong but again it could just be me. So I would give them 5 stars and after a month it can go any direction positive or negative. make sure you get yourself a button and pick out your color pens or whatever or they will charge you. The guy that works there is awesome always was happy read more

I feel like people only review dry cleaners on yelp when something terrible happens or a garment is ruined. But these guys deserve a 5 star review! They are always very nice, prompt with the cleaning services, and reasonably priced. It's all done on-site. They also have tailoring capabilities which is also all measured and done on site. They do a great job! read more

This is our go to cleaner, we use their services every week. The owner and his wife are friendly and helpful. The prices are reasonable and they have a quick turnaround. They have hemmed a jacket for me along with routine dry cleaning services. I am a very happy customer and recommend this cleaner. read more

Keeping this one short and sweet. Just go here. Staff are friendly, they take care of your clothes and they do decent alterations for a good price. It's a local business and they're very speedy. Reasonable prices and overall good service. read more

Great cleaners! Owners/staff are nice and clothes are always promptly done. AnD if a hem has fallen, they just fix it without being asked or added cost - so nice! read more

I've been using Express Cleaners for several years without any problems. Never had any clothes lost or damaged and the alterations have been accurate. You may find a cheaper place, but you might not be able to trust them with your clothes. read more

My GF just got her crotch sewn up in here 200 dollar favorite jeans. They came out great.

Express Cleaners hasn't permanently ruined any clothing, but my husband's shirts regularly come back with iron marks and my dresses and tops usually still have stains. We stopped using them once, then came back when our new cleaners closed. Disappointed once again we're on the search.... read more

This was the absolute worst experience ever. Not only are these women rude and unpleasant but they had the audacity to ask me to leave because they didn't want to repair damage they had done to my clothes. I went in to have the side pockets sewn up on a skirt and then they returned it to me with a whole in the lining right beside where the pockets had been removed and sewn up sloppily. Additionally, I initially felt like maybe she doesn't like brown people because she was extra pleasant to the white customers in the store but after looking at some of the other reviews I guess she is just rude to everyone. Don't go there, they lack integrity and they're not the only cleaners around. Spend your money where you can be treated well and the people do a good job. read more

Been taking my dress shirts and pants here on a weekly basis to get cleaned and pressed for over a year now - with no issues so far. The turn-around is always quick, and I appreciate the same day service when I need it. Sometimes can wait for about 5 minutes to pick up if I go after 5pm during the rush, but other than that, no complaints here. read more

I've been going here for a year, I take my clothes here the ones I don't want the dryers to mess up. Excellent job, never had a problem with my clothing coming back. read more

The two ladies that are always there are very unfriendly, downright bitchy. There dry cleaning is okay, fast, although kind of pricey. I recently went to get a pair of jeans altered. The lady measured extremely quickly and nonchalantly. The jeans turned out well, so I took in another pair of jeans and same thing, quick measurement, but this time with a rude comment, which I just dismissed. This time the jeans were not altered properly so I took them back in to get them fixed and she acted like I was crazy. She measured a little more carefully this time. When I went to pick them up, she did not acknowledge me, just handed me my jeans. I asked her if I should try them on and with a wave of the arm, snapped at me and told me to "Try them at home!" and turned her back to me. At least they were fixed this time, but I won't be going back. I don't need people to be super friendly, but don't be rude. read more

I don't write bad reviews that often, but if I do, that means something is really screwed up. I have never been in such a position before, but apparently Express Cleaners, whom I have been using for over 7 years, lost one of my sweaters after I left it for a repair/sewing. As a loyal customer who typically drops stuff off once or twice a week, I would expect a decent customer service. A simple "sorry", or "what can we do to make it up to you" would be a nice gesture. But No. The owner was not helpful and had an attitude. She kept telling me to check everywhere in my closet, which I did several times to make sure. But, it is not home. I know it got mixed somehow either there or what. All I know is that the sweater did not come back with the pile that was being picked up. The way she handled this issue shows how terrible their customer service is. They lost my business (not that they would care!) and I am pissed and will never go back to this place again. read more