Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

My experience at honest automotive was smooth and hassle free. I originally came in for an oil…read morechange and to get my tires checked out and was quoted $105 which I felt was a fair price. I ended up needing more work done and while it was expensive as cars are it didn't cost an arm and a leg. Gia the manager was also just pleasant to talk to and very communicative overall. She even offered to let me come around the desk to type in my credit card number for privacy which I felt was a thoughtful gesture. Overall my experience was great and my car feels better! Thanks honest automotive!

We bring both our cars here and have had great experiences every time. What stands out most is…read moretheir honesty. I never feel like I'm being upsold or overcharged. In auto repair, trust is everything, and this shop has earned mine. Highly recommend, though selfishly, I hope they don't get too popular.

I was in a pinch due to a flat tire and they put a spare on at no cost. Much appreciated!!!read more

Provided an overall inspection. Took great care of myself and the vehicle. Also, had alternative…read moreoptions to get to and from!

I've been taking both my car and my wife's car to Christian Brothers for over a year now, and I…read moregenuinely can't say enough good things about them. From the moment they answer the phone with "How can I serve you?", you can tell customer service is at the heart of what they do. Steve is usually the person I work with, and he has always been fantastic to deal with. The team is incredibly transparent throughout the entire process and takes the time to show videos and pictures of anything they recommend for your vehicle. What I appreciate most is that they never use pressure or scare tactics to push unnecessary repairs. They're honest, straightforward, and truly treat you like family instead of just another customer walking through the door. It's hard to find an auto shop you can fully trust these days, but Christian Brothers has absolutely earned ours.

A Jiffy Lube is a Jiffy Lube, right? Well not exactly. I stopped in this location one Saturday and…read morewas pleasantly surprised by the warm reception and good customer service. Everything went as it normally does. I pulled up, was asked about my service, escorted to the waiting room and waited. When it was time to pay, I attempted to use a coupon. I didn't realize the coupon wasn't valid for that location. However the person who was helping me offered to assist me in locating a coupon that was redeemable there. We found one and I was on my way. I really appreciate the extra touch!

I was informed that this Jiffy Lube location at 400 Weston Pkwy, Cary, NC no longer performs oil…read morechanges with conventional motor oil. I was, of course, informed of this after having already waited 30 minutes. Judging from the exceptionally poor reviews, I'm not sure if I was getting swindled or not. Regardless, I've never gotten out of this place in under an hour, and service has always been abysmal. NO CONVENTIONAL OIL CHANGES AT THIS JIFFY LUBE! LOOK ELSEWHERE!

David and his team are top notch. Always honest always fair. Wouldn't dream of going to anyone…read moreelse, and all the recommended shops they've given me for jobs out of their scope I've had nothing but the same experience.

David is hands down the best mechanic!!! He is very reasonable in cost and he will help in any way…read morepossible, even if you are stranded with a broken car! Thank you, David!!

I stopped by for an inspection & was told it would take 30 minutes. An hour & 30 minutes later &…read morethey still hadn't started. I left without receiving service. I'm a repeat customer @ this location but I won't be back. If they were up front with me about the wait, I would have returned another day. If they can't communicate effectively about wait times, I'll find another inspection station

Fastest oil change I have ever had and the guys were really nice. Will definitely go back again. Be…read moresure to log into their website for coupons.

We use Firestone for state inspections, routine maintenance, and new tires…read more We have been very happy with the customer service and work performed : ) This store has many of the same employees we saw during our first visit which speaks to their consistency. Don't forget the online COUPONS which are beneficial. Good value for money!! The manager has also given us the discount or reminded us about the savings /: ) We have also been referred to other local shops when these guys can't do the work. We have used Firestone in Georgia and nationally which comes in handy b/c we travel extensively.

The tech up front Shawn was really helpful when I had my flat tire. Really appreciated the prompt…read moreservice and value that was provided.

Best Jiffy Lube location in the area - they can show the others in the area a thing or two…read more Melvin was the gentleman who help get the Jeep inspection completed today. Customer service top notch. Send him to the other locations to train them up if you can.

Absolutely incompetent and dishonest people. I paid $114 for an oil change on my 2018 Toyota…read moreCorolla and shortly after, my car was smoking on the side of the road. Store manager Melvin denied any accountability and told us not to call anyone while on the side of the road, and also initially refused to tow the car. We learned at the dealership that the oil leaked out and the engine had to be completely replaced. The car also needed a new starter, new spark plugs, and an AC flush. Melvin stopped answering our calls after the car was towed and we had to go to the manager above him, Dominic. Dominic promised us that the damages would be covered by jiffy lube, as well as our rental car, as it took a month for my car to be repaired. Yesterday, I received a call that despite being told it would be covered, jiffy lube is refusing to pay for the rental car and I am being asked to pay $1300 for it. I have also not been refunded for my initial oil change. (More like oil removal) Do not take your car here unless you want to pay $1400 for your oil change and to fight the employees tooth and nail for compensation. --update: they conceded that they will pay for the rental car. However despite going into the dealership themselves, they said they cannot pay the bill themselves. They said they need to send the money to my bank account and I would pay the bill myself. They claimed they sent me the money, but it still has not shown up in my account within the time frame they gave me. Very disappointed with the hassle they are putting me through, I constantly have to reach back out to get any kind of update. If you screw up a customer's car, you should make it as easy as possible for them to resolve the issued. ------update: it has been 2 weeks since I picked up the car and I still haven't received the money. I had to put the entire Toyota bill for $8k on my credit card because they were calling daily and I was at risk of being sent to collections. I contacted Dominic and basically was told "oopsies, we forgot to approve it". This company could care less about resolving problems, the only time I get updates is when I call myself.

Had oil changed on my pickup truck Service was ok…read more Everything was done as they said. Plus new air filter Only problem I had with them is I felt I was bothering them for coming there No smiles No pleasant attitude. I felt like I was a nuisance. The water they use to clean my windows was filthy. And made the windows worse. I usually go to the dealership to have this done but didn't have the time to make an appointment. But will next time

This is the first time that I've visited a Jiffy Lube and did not have the attendant or supervisor…read moretry to upsale me. Shy asked me pertinent questions about my vehicle and my needs. He recorded them and that was it. The next interaction, less than 30 minutes later, was "your car is ready" followed by the cost, which by the way, with the coupon, made it a great deal. He was friendly, knowledgeable and exceptionally respectful. I will return to this location again.

Every time we go they are fantastic! Our 2013 Mercedes runs and drives like new! They are such nice…read morepeople to work with too!

I was so upset with this place that I decided to write my first ever Yelp review. I took my car to…read morethis place for headlight issue and they quoted me $2500 for headlight assembly and I declined and just payed the $164 diagnostic fee. 3 hrs after I picked up the car, my check engine light and traction control sign came on so I took it back next morning. The service adviser said, had a engine misfire, why did they forget to put that on the inspection list? The mechanic said they didn't even put that on the courtesy inspection because all of the focus was on the headlight. So who's telling the truth here? I just said the timing is fishy and left because they had a look on their face not knowing why I would be upset. To sum it up, I didn't have check engine light. 3 hrs later after I picked up my car from this place, check engine light came on. It could be coincidence but extremely suspicious. Only thing they put on the urgent list was tire tread, nothing about engine misfire. I chose this place due to good reviews but it was a mistake as I'm just going to take my car to dealership.