I visited your Collierville location for a oil change on 7/21/2026 at 12:00 p.m. The guy that…read morewaited on me was rude and unprofessional. He said they was busy and it would be an hour wait but I was willing to wait. He never came back to give me the status. I ask some of the other staff to check and they was not friendly either. I have brought my car to your establishment in the past but it had been a while. He insinuated because I hadn't been to you that I wasn't taking care of my vehicle. All the staff seems to have the worst attitudes and I am not sure if it's racially motivated but I am uncomfortable. There were people that came after me but got their vehicle back before me. I feel I should have been notified of the status Instead I had approximately a 3 1/2 hour wait. I won't be back to that location. I have a 2015 Nissan Altima.

This particular Gateway location, on Poplar, is hands down the best place to take your car to…read morehandle tires and general maintenance. They are lovely here - the customer service is phenomenal and they are HONEST to a degree rarely found in this industry. It's always pretty busy, and they don't take appointments - it's always first come, first serve - so I usually try to make it in as early as possible, but I've never had to wait an unreasonable amount of time. I know that if I drop my car off in the morning, they'll have it ready for me by the end of the day. They are never trying to gauge you on price - many times I have come in expecting to replace a tire and they've told me it's unnecessary; instead, I've left with a tire patched and paid nothing. Because they are so wonderful here, my whole family really makes an effort to bring all the business we can to them. I'd rather deal with Gateway than a dealership any day! We stumbled upon them about five years ago and we will continue to bring our cars to them as long as they stay in business.

Steve's Tire and Auto recently provided an alignment for my car subcontracted by Caliber Collision…read more Unfortunately, two days after receiving my "aligned" and "ready" vehicle, I nearly had a blowout on the freeway due to faulty service. My friends noticed a flapping sound underneath the car because a piece had not been secured. The Firestone shop in Jackson found my tires were not aligned and were wearing so severely because of this they could have exploded on Interstate 40. I had to pay for a full realignment and two new tires in Jackson, to the tune of $900+. I had only had these tires for 18 months, installed in 2024 at Costco. I have not received any reimbursement from Caliber or from Steve's after this faulty work could have cost my friends and I our lives.

Terrible time, I was traveling and walked in with a bolt sticking out of my three-quarter in…read more diameter and the owner said he didn't have time to fix it at 2:30 in the afternoon. I said that was pretty bad customer service and he said what about all the people I promised ahead of you. I said you should make an exception for someone traveling. They told me I should try another place. My tire went completely flat luckily in a Pep Boys parking lot 1 mile down the road from them, dear Steve, Pep Boys great service. So F you buddy

Dad here. My daughter had just moved to Memphis and needed help with a slow leak in a tire (nail)…read moreand an annual oil change and check up. Someone gave her a strong recommendation for Barton's and I understand why. Fast, friendly, professional service. No attempt to upsell her on any additional service. I'm extremely grateful that she found them. They definitely earned a new customer.

Very helpful manager and staff who got me in and done within 24 hours for a broken strut, sway bar…read moreand new brakes. Great service and fair pricing! Recommend for anyone looking for an honest and reliable mechanic in the Midtown area.

Quick and great prices and service for all my simple tire fixes like a nail or a flat.read more

I would not bring your car here unless for regular maintenance and you didn't have another choice…read more I brought a Ford Taurus SHO here when it was it was having a misfire issue. The car threw a CEL check engine light and said to stop driving so I took it to the closest shop I could. That was a mistake. They. Told me they would look at it, but did not want to listen to anything I had to say. I tried to tell them the car was modified and had full bolt ons. They didn't want to hear it and acted like they knew how to handle anything. Ila few days go by while they work on other cars and then I guess they start looking at it. They call back saying it needs coils and plugs. Keep in mind the coils and plugs had lasts than 50k miles on them. So I tell them to go ahead. They end up charging me 1,600$ for a job that takes a competent mechanic maybe an hour to do. They charged me more than double what the spark plugs cost ANYWHERE. Okay fine they need to make their money whatever. They charge me 500-600 for coils. They called me a day or two later saying the car was done. I go to pick it up and make it Maybe 5 minutes down the road before the problem reappears. I call them back. They state they are closed so bring the car back tomorrow. Okay great so I drive it miss-firing the whole time the 12-15 minutes home. I bring it back the next day and ask what is the deal. The service writer proceeds to tell me the turbos are likely bad. I ask what he bases that off of. He talks out of his behind making no logical sense. Keep in mind the car had new turbos installed maybe 20k miles ago, which they would have known had they taken any time to listen to me. I had already paid at this point so I was going to get it resolved. Another day goes by and they call me back stating it is ready. I asked what the problem was. I asked did they compare the spark plugs they pulled out of it to the new ones? Shocker they did not. They out factory plugs in my non factory car that were not the same temperature hot/cold rating. I asked them to get me the right plugs. They said they would warranty out the old ones but never did. I asked several times did they change all the coils or just one and I never got a straight answer. Needless to say a few months later the issue comes back. I decided to do it myself this time, which is really what I should have done the first time. Come to find I had one NGK plug and 5 Motorcraft Ford Plug. Tell me if they did my plugs how did I have a mismatched set??! So at this point I can't trust that they changed all six coils and I end up having to redo what I overpaid them 1,600$ to do. It took me about 2 hours. Keep in mind I work healthcare IT and am not a mechanic. I work on things when I have to but I don't enjoy it. Long story short I would not trust this place for anything. I wouldn't trust them to put the oil you pay for if you use anything but the cheapest oil. Let them plug a tire maaaybe. The rest please save yourself the hassle and frustration and go somewhere else.

I always use take 5 oil change on Poplar. The staff are friendly and knowledgeable. They work hard…read moreand fast. I never see anyone just standing around. I have received nothing but top service at this location. I highly recommend this location. A few names that come to mind this last change are Jeremy, Mason, Ethen.

I've been to this specific Take 5 (the only corporate owned location in Memphis) several times and…read morehave been blown away every time by the quality, kindness, and urgency the employees show. It's always less than 20 minutes to get serviced, and the staff could not be more friendly. Props to the managers and staff

Really friendly, competent and courteous young people who enjoyed working together. It was…read morerefreshing to experience folks just trying to do a good job. And they changed my oil in a reasonable amount of time and kept me informed about where they were in the process. Aired my tires. John and staff were delightful.

Excellent service..quick and easy even in the blazing heat! Friendly techs, no upsells.read more

Shout out to Austin for coordinating and getting my Corvette fixed fast! I had a breakdown and my…read moreusual shop is the HUB auto, but they don't work on Corvette's so they referred me to this location. Steve auto had my car finished within 12 hours. I was so happy and they replaced some additional things that I needed. The price didn't matter, but I did LOVE the quality of service and professionalism.

I took my car up to Steve's because it's close to my neighborhood and I've never used them before…read morebut thought I'd give them a try. My clutch pedal was starting to lose pressure. This is something I've had fixed before by simply replacing a faulty slave or master cylinder. I let them know this while describing the issue. After saying this was most likely the issue, I was asked if the clutch had been replaced. Later I got a call back and they said that I was getting good pressure with the cylinders and that wasn't the issue. Instead that I was going to have to get the clutch replaced. I walked back up there and paid the $150 "diagnosis" fee that increased to $187 upon payment, citing taxes but not mentioning the $15 fees added. I told them I was going to get another opinion. A mechanic I know that changed the cylinder last time took the air filter off and checked the slave cylinder and showed me that fluid was leaking out very noticeably. Steve's hadn't bothered to even check the cylinders or they would have seen fluid leaking out. I'm guessing they just took it into the bay and pushed the clutch and decided I need a whole new clutch. My friend mechanic ordered a $60 part, the faulty slave cylinder, and the car is back running just like it was before. So Steve's got my $187, but not another cent from me. I hope it was worth it for them to get a small amount from me on the short end instead of a trusted customer in the long run. Avoid these crooks!

My number 1 go to shop for an oil change since 2012. I never had an issue with the service…read moredepartment its always friendly and helpful.

Summary: 6/9/22 Got an oil change, on the drive home my skid pan fell on the express way which…read morecaused Damage. Talked to management and returned on 6/10/22 to address the issue was told everything was screwed on correctly now. Once the rain subsided I looked under my front bumper and notice zip ties. Which is an indicator that there is enough damage that even a screw couldn't fix. At this point I will not return and will motivate others to spend their money where a company focuses on quality over speed. What a birthday present