Low energy staff, not looking out for their customers. Sent my son over to ship a package out,…read morecharged him $200 to ship something over night, when i found out, i asked him to go back in and cancel that and he went to a different person and 2 day was $25, lets to better explaining pricing to people.

I am sad to write this review, but even UPS Corporate doesn't understand why this happened. (I had…read morecalled to speak their Customer Service Department.) A package was sent to this UPS Store rather than my home because it was a gift for my wife. For any gift delivery, I have always had the packages shipped to a secure location for pick up. (Obviously, you don't want a gift shipped to your home where the recipient would get it. The surprise would be ruined.) The package was signed for and received by this UPS Store during their morning deliveries. After receiving notification on my phone, I went that afternoon to show my identification and pick up the package. Here's the crazy part. I was told that even though they signed and received my package, they were not going to give it to me (even though I presented my drivers license for identification) and that they were returning it to the sender. I was told that this was their policy. The main issue is that they SIGNED FOR and RECEIVED my package. They accepted the responsibility for it when they did so. I would not have been frustrated if they had simply rejected the package and not signed for and received it. That's what everyone is supposed to do. The line is crossed when they accept something which is not theirs. If it's their policy not to receive packages because of liability, then they need to follow their own policy. What's the big deal, you ask? I should state here that the value of the package contents was $10,000. So, you can see why this is a big deal. I've only had one previous issue with UPS (not at this store) in a similar situation. I plan not to let this happen again. Incidentally, I've never had this problem with a few FedEx stores in the area where I've had packages sent there to be held for my pickup. I highly recommend using FedEx for these types of deliveries and not UPS especially this one on Highway 92 at Trickum next to the Publix. I will be checking on this with UPS Corporate as I have a case number with them and will amend this review upon that future conversation.

Love this place! Cheap shipping cost. Can email the labels I need printing before I get there and…read morethey will have them ready for me. Staff is super friendly and helpful. Definitely recommend over going to a UPS store.

Amazing service. Always assisted with a smile! The office receives lots of traffic and the team is…read morealways accommodating to get their customers in and out. They also have great prices. I'd recommend this SOHO to everyone and anyone. You won't be disappointed !

Nobody has answered the phone or opened the store in four days!!!!! This is crazy we need our mail…read moreto have bills to pay and packages with a medication I need to pick up can someone please help me!!!!!

I just drop off postal mail here. I have never spent a dollar here but the people here are always…read morefriendly and helpful. I am always overwhelmed by how good the customer service is.

UPS has lost an oversized package of my father's original artwork that was invaluable! This isn't…read moresomething that fell through a conveyer belt!!! It's about 4'x6'x10" According to the tracking, it never left the Rose Creek, Woodstock, GA Store. However, the store tells me otherwise. I can only assume that someone took it. Because I have never had an issue with UPS before, I only insured it for $500, as it was already a $411.45 shipping fee at that point! It was a gift for a very important person that is considered family to us. I just received a payout. I'm flabbergasted that there wasn't any real attempt to find this package! perhaps they should check their employees' living rooms? Please share and broadcast to anyone and everyone!!!

This store is truly the BEST!!! every time I go in there which is pretty much daily; I'm met with a…read moresmile and a "Hello there". All of the employees are so Friendly and professional. Thank you, Robert for hiring such an amazing TEAM!!! You entire Team is Phenomenal.

I have been here a few times. Staff is always rude and they act they hate being there. Go to…read moreanother location.

I have been coming to this usps store for years. I just left the store witch a had a question on…read morea return and this little girl new to store was very rude and upsetting!! The know it all attitude has to be dealt with. That's is not how you treat customers even if the return should have been done at usps. Sorry, is go going to ruin the store. The young man and other girl the one with the bandana on her head look at each other like what?? Need to find some a little more courtesy !! We don't owe you anything little Miss Perc!!

I have lived in dunwoody for many years, but somehow missed SOHO…read more Well the owner Adam has been posting many pro-Dunwoody things on FB so I figured when we need to get a couple things done we would try them out The three staffers were very helpful and friendly Mailed a UPS package, with good advice for best way; Got two docs laminated; and my wife even bought a very nice facemask. We'll be back oh its a few doors down to the left of Kroger on Jett Ferry, but you can see their sign from Kroger . Everyone masked and covid protected.

These guys do a great job and I appreciate the way they handle customers. Coffee would be a great…read moreaddition.

Great place, great people. Best service possible. Can't go wrong, always a pleasure dropping…read moresomething off here.

Sam has always been friendly, patient, knowledge and welcoming. This location is my number one pick.read more

I come here to mail everything. It's convenient and quick since they are able to ship with…read morepractically any carrier

I will not be dealing with this Pak Mail store again. I got a miniature portrait for Auction house…read morein Georgia. I received what I considered very expensive quotes. The auction house reached out to this Pak Mail store and they said that they would ship for 25.00. I received the miniature portrait and months later the owner called me saying that I had not paid for shipping??? He said he had tried to contact me numerous times by phone and email (I saw no messages, no emails. He called Christmas Eve and said it was just 25.00 and wanted my credit card information. to go ahead and take care of. I said I would mail him a check., I thought all seemed fishy --Usually nothing is shipped before it is paid for and I thought that I had paid for shipping. I called the store and said I wanted to pay my balance. They said that they did not show that I owed anything. Told owner this and he said he took care of all the billing that I owed him the 25.00. So I told him I will mail a check. Had check ready to mail but called my bank before I mailed and I had paid the 25.00 months before about one week after auction. This was a scam on the part of owner. I emailed him that I checked with my bank and told him date paid and I would not be sending a check. Never heard another word from the guy. I would definitely avoid this Pak Mail,