I found this business on here for my sister's urgent plumbing issue. Eric replied quickly and was…read moreable to come out on the weekend! He identified and fixed the problem fast, and pricing was reasonable. Thank you so much for excellent, quick service! Grateful for you.

Timely and good work at a reasonable price. ..read more

Terrible customer service. The job to install the HVAC wasn't completed on time, and the workmen…read moredamaged the hardwood floors by dragging their ladders across the floor. I attempted to get the issue corrected, or handled, and while in discussions with them about repairs to the floors, they sent the $400 remaining portion of the bill to collections. I attempted over the course of three weeks to call and talk to a manager or owner, however never was anyone available, nor was a simple phone call returned. Do not do business with them as they do not stand behind their bond nor correct their screw ups.

The only reason why I am even giving these guys a one is so I can leave this feedback. These people…read moreare the worst people ever. I would never ever have them come into my home and fix anything. If you expect them to come out and they decide they don't want to they will not call you. They have done this to me twice now. And when you call to confront them theyll just hang up on you. Both times have been on a Friday through DTE energy protection plan. Funny how both times was on a Friday and both times they didn't call. They do not know customer service at all. Would never recommend them to anybody I will let everybody Know exactly how they do business they don't know how to fix Anything right the 1st time. So just before warned people!

Service was prompt and efficient. Bryan did a great job explaining to us what was wrong and what…read moreneeded to be fixed. We will most definitely use Waterworks again!

Called for drain cleaning. Professional, knowledgeable, and fair pricing. I would hire them again.read more

Phenomenal service from a very knowledgeable plumber!…read more We have been struggling with a backed up drain for a few months, and although my husband is no expert, he tried to unclog it himself, which worked in the past, but this time nothing worked and the problem got worse and worse. He finally called Roy one day, and he was over at our house in Lexington within a few minutes and fixed the problem all within the 1 hour lunch break that my husband was on. Roy is a true professional and so experienced. He started working as a plumber at a young age and is really amazing at his job! We really appreciate that he explained what he was doing and taught my husband a thing or two if this problem happened again. He also gave us a 6 month warranty. We absolutely love the high quality of service that Roy provided, and his pricing is very reasonable! There is no one else we would go to at this point!

Really nice couple . Felt totally at ease and also felt I was not being gouged 100% recommend them…read more. Roy is hilarious perhaps without even knowing which is awesome . Work was done quick and very neatly !! ( yes, Roy I saw u wipe the water up ) thank you so very much

Matt was amazing! He was able to arrive early, he was very informative and he fixed my AC during a…read more95 degree heatwave! Also, it cost less than I expected. Thanks so much!!!

Service man showed up when he said he would, fixed what we needed fixed gave us some guidance and…read morewe were pleased....

Awesome service...went above and beyond to fix a bathroom sink. Would recommend and would use again.read more

Be aware of Delong Plumbing for the extremely dishonesty behavior!…read more Hired them to do the back-flow test required by the City, agreed price was $60. The first test failed due to one broken rubber gasket. Mr DeLong asked to charge for $80 extra to get the rubber gasket replaced and re-test. Mr Delong threatened that we could choose to replace the parts by our self and he would leave immediately, and if we need him to come back for the re-test, we would pay him $60 again for the 2nd visit. Or we could choose to pay him $80 extra to get the job done, to make everyone easier... We were kind of in one blackmailed situation that we had to agree very reluctantly. So in the end, we paid him $140 in total to get one back-flow test done. Most other plumbers, in the same situation, would offer free of charge for the replacement of the rubber or charge with less than $20 for it. According to Mr Delong, the $80 extra charge included $30 for the extra labor (it took him 1 mins to replace the part) , $25 for the parts(2 rubber gaskets will cost a few bucks at most) and $25 for the re-test (if the device had to run twice for the same job, it should be charged twice, really???). So, Be aware of Delong Plumbing for the extremely dishonesty behavior! And good luck with your next job with Delong Plumbing.