I reached out to AAA after a wicked (Massachusetts) cold snap put my Crosstrek's battery into a coma. They said someone would be there within the hour (totally fine), but then like 15 minutes later Justin T. from Express Towing was there. I told him I was embarrassed that I had to ask for help since it's a car and I'm a guy. He laughed reassuringly and explained what he was doing while I tried to stay out of his way. TL;DR, they were there fast, they were polite, pleasant, and professional, AND had my car started within five minutes. Excellent. read more

These guys are great. I have many years of experience with Express and they have NEVER disappointed. read more

Express Towing - Towing Near Me - Weymouth, Massachusetts

Absolutely very rude. I just had simple questions but the guy was giving me a lot of unnecessary attitude. Car was damaged and wouldn't take any responsibility for the fact my car did not look like that before the tow. read more

Very bad customer service. Christine the manger is extremely rude and unprofessional and unhelpful

I could not recommend a better service . My battery died last night in this cold weather. I ordered service through AAA and the prompt and professional service they provided was excellent! They also informed me of what they were doing ( testing the battery and alternator) . They were so informative too ,told me to how long to drive before turning off my car etc. It worked I went out and started my car this morning and it started right up. I couldn't be happier . Tristen Houlihan read more

I guess I can't really complain. I came home by train after a long weekend in Boston to a completely dead car stuck in an MBTA train station. Battery caput... Unfortunately, it was a holiday, so there was nothing open in my vicinity, I didn't really have any warm clothing on me ( my daughter failed to pack a jacket). I called AAA, and a gentleman from Express Towing showed up to save the day. He was able to diagnose that my battery was pretty much on its way out. He could charge it--but the minute I shut it off, it would probably die again.... He offered to install a new battery that he had on hand. Because I was freezing and knew I needed to get home, I agreed--I took him up on the offer at a whopping $200. This came with a three year guarantee, and he could do it on the spot. My last battery was probably just over $100) The battery installation was supposed to take twenty minutes, but because my battery connector bolts were loose and him dropping tools (because it was so cold), it ended up taking 45 minutes. Overall, I have no real complaints, I got a new battery, and the driver was super nice.... But soon after I got home my battery died again. The wires that connect my car to the battery needed to be completely replaced- I wish I was told that before I bought a brand new battery-because I would have just driven it home and had a new battery and connectors installed for fraction of the price It is what it is. read more

Express Towing - Towing Near Me - Weymouth, Massachusetts

Avoiding a collision I hit a curb which sliced my tire so I called AAA which sent Express Towing. I was lucky to have a pleasant young man named Ray pick up the car and he made what was an awful scary morning less awful. He quickly and easily got my vehicle (which doesn't have a spare) onto the truck and then brought me to the shop I selected through AAA to complete the job. It went as well as it could. read more

Be warned: this company is not only rude to customers as many feedbacks here stated, they also trained their employee to lie and purposely cover up evidence. This level of DISHONISTY and UNPROFESSIONALISM is simply unacceptable and could even be considered as a CRIME. If you have to use this company I recommend you to video recording the whole service process, and in case you see something suspicious or you believe they accidentally damaged something take action to capture evidence (video/voice recording, picture, leave comment in the invoice/receipt) since this company is dishonest and purposely trained their employee to lie to getaway from their responsibility. Remember to file lawsuit through MA Attorney General (free for small case under 10K) so they have bad record on file, and later this evil company can be punished if the same cases accumulate to certain level. when this company 'Express Towing' came to my house to replace the battery of car (through AAA), their guy accidently connect the terminal to the wrong side, caused smoke and fire from battery, and also destroyed the 3 cameras on my Benz car ($6000 repair fee from dealer). we witness the whole process, and next day we noticed the damage to the cameras we contacted this company, and they denied accident so we filed the lawsuit through MA Attorney General, but they still alleged the damage was not caused by them, though I am sure the cameras work perfectly just hours before accident. They also refused to return the burned battery as evidence and reveal their communication record for further investigation. Finally our own insurance company is kind enough to cover our loss, but I need to let more people know the fraudulent behavior of this company so you do not become the next victim. read more

My 3 yo Chevy Trailblazer needed a jump....i live in an Over 55 Community - Leisurewoods in Rockland but am originally from Weymouth. I was THRILLED to find out it was Express Towing answering my AAA call! Patrice from Express was my Angel today!!! She got me up and running very quickly. Very professional, knowledgeable and kind (and funny!) I've been a proud Member since 1996!! read more

Customer service was really bad, and the rep was rude I will never use their services again. I was instructed to go to the address but no one was in the office that was a lie. I had to wait for the driver to arrive. read more

Had a great experience about 6 weeks ago. The technician advised me on my car's issue and I was able to get it fixed. This time, Express Towing responded to my AAA request. The only issue was that my keys were stuck in my car, due to a low battery on my key fob. The driver never showed up and when I called I was told they don't work on Alfa Romeo's. No call, no message. It took over an hour for another driver from AAA to show up (2 and a half hours total). Yet, 6 weeks ago a technician helped me to save money and offer great advice. What a shame...I will cancel any future services with them. read more

Received a tow through AAA. Despite the late hour, and already having a busy night, Colin was prompt, professional and very warm, courteous. He did a great job maneuvering our truck into a tight driveway with high stone walls and other cars. Very Appreciated after an extremely long day. read more

I got into the accident and had the car towed to this place by the state police ordered. The next day, I wanted to get the stuff out of my car and have the towed to my body shop was a nightmare. First of all, they don't accept credit card or check which is understandable. When you pay cash, you have to pay exact amount as they don't have change for you. We asked for the amount so we can prepared by phone. No, they didn't give us the amount until we get there. Then I sent a request to AAA to have my car towed to the body shop. Unfortunately, the order was picked up from them. They towed my car to the wrong address. Not the same address that I requested. read more

Rude, uncaring. The worst woman on the phone. Ordered through AAA, gave address and name of the business where the car was in the parking lot. After a 10 min delay from scheduled pickup I see their truck leave the business next door. Called company directly and explained what happened. Claimed I was a no show (car won't move so it's impossible) and driver was already on-site somewhere else (just saw him drive away). Asked how soon I will get picked up and was told I was at the bottom of the list, they were slammed and they didn't know when they'd get to me read more

I'm pretty sure you have to have a record of driving infractions to drive for this company. Not only are they rude, but their drivers are dangerous on the road. I'll walk barefoot on hot pavement for 100 miles before I call them for a tow. read more

The meanest of the mean and nasty women work at the counter. Rude, unkind and unprofessional. Wouldn't wish them on my worst enemy. Avoid them if possible. read more

Had a busted tour because weymouth roads and 3a especially are awful in the winter with potholes (the salt and plows are brutal). Was waiting and had the other tow companies cancel that I got sent thru All-State roadside assistance. Well, an express towing driver was helping someone in the game cvs parking lot since they had the same thing happen (like 5 of us in a row got our front left tires destroyed. ) He asked if I was waiting for AAA or someone and if I needed help and that if I wanted to call he would still be in the area and that it wasn't too expensive. I almost took him up on it on the spot but wanted to give the thing I pay for for exactly this reason a chance. Well two tow cancelations later with no one answering their phone I called their Braintree number. The person the the phone was nice, got me set up, I could have paid by card over the phone but I did have enough cash, it was $75, and he was there and done in like 15 min so that was great. Good driver, actually cared and was nice, and was fast. 10/10 Weymouth hingham potholes -100/10. What more do you want? read more

My husband's car was towed here after an accident and they were extremely helpful. They explained how our insurance should be handling the situation better than our insurance agent. I'm grateful to Brianna (I believe that was her name) for giving us the insight and saving us a few hundred dollars on fees. We've come back twice to clean out the car and they've been really pleasant and accommodating. Thanks again for your patience and understanding during a really stressful time. read more

Just had a wonderful experience with Express Towing! I came out from a birthday party with my 5year old and my car would not start. First Patrice came and tried to start it with a jump but no luck. Then Jimmy came to tow it back to my house. I am writing not because of the service with my car (which was great) but more of the customer service we experienced. My son has autism and is just now learning how to speak with people in a conversational way and both Patrice and Jimmy were so gracious and kind. It was the sweetest thing, and my son is still talking about them and his ride with "cool Jimmy." So I just was to give a shout out to the kindness shown, the patience and the joy they brought to my son. It is appreciated more than you know!!! Thank you! read more

Best towing company around. Lost the keys to my Range Rover and started looking for a company to tow it out of a low ceiling garage. I called over 10 companies till my friend recommended this company. They came and put the car on dollies and pushed it out of the garage. Price was more then fair, and the team was really professional. Highly recommend!!!! read more

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Had a new battery placed by Express Towing this year , through AAA . Battery light keeps going on ?? Had a mechanic look at it today and ITS WRAPPED IN ELECTRICIANS TAPE !!!! Express Towing /Manager Steve said " a piece broke off , so we put tape on it ". read more

Express Towing - Electricians tape on cable. - Towing Near Me - Weymouth, Massachusetts

This company is a Triple A Provider and because I gave an incorrect street number for my location-- a very well known route in Randolph--and did give the correct name of the business plaza I was in across from a major gas station, the tow truck driver left me. He pulled in and told me it was my fault for giving him a wrong street address and refused to tow me even though he had arrived. He just cancelled my call. And in another 2.5 hours he returned to tow it, explaining himself nicely on the phone to my husband. If I could give no Stars I would! read more

AAA had Express Towing show up for service in Quincy. 3 hours later than I was told someone would be here. Had to replace a AAA battery that Express put in 4 months ago 8/13/2024 in same Quincy location. My 3 year guarantee battery lasted 4 months because it was a garbage battery refurbished and AAA sticker slapped on it that I paid $200. The person who showed up, Nicholas, had the worst attitude of any human I've ever seen. (Get a different job or an education Nicholas if you don't like being out in the cold). Rude and quite frankly things almost did not end well for Nicholas. Attitude when I showed him the receipt from August that Express put the battery in because "didn't have a record of it". Then Nicholas replaces battery and just leaves. I go out the hood is still up, driver side window down on this 30 degree day and key just sitting on dash. This company is horrible and this guy Nicholas is an awful human (and kind of lucky he just left) read more

I requested my car to be towed to dealer because I couldn't shift it. Express treated my car as it was their own. I have AAA which cost me nothing. The employees that work for Express are so caring and felt bad that it had to be fixed. I have always requested Express for towing and for a new car battery. I have never been disappointed. By the way, my Car is 23 years old. Mariesey,Quincy,MA read more

Tom was the service man from express towing who responded to my call to AAA. He was abrupt, rude and demeaning . He is absolutely not an asset to this company and clearly hates his job . He spoke down to me when I asked a simple question and had no problem using profane language with me. When I told him I was going to report him he said he simply did not care and took off. Beware of this abrasive man . read more

Great tow company very professional in great with all types of vehicles I end low in off-road on route and equipment recommend them for anything read more

Got a flat tire, the guy came and removed the tire, fixed it for me and put it back on. Everytime I've used Express, they've been great but this time they were exceptional. read more

Woman at the desk is a complete ass hole. She really should be ashamed for treating people, already having a bad moment, so poorly. I had a 30 second call with her and she mad enough of a bad impression, here I am taking time to write this. read more

Had the worst possible experience with Express Towing. Called AAA about a month ago for a dead battery requesting a new one, they sent Express. Express sent a flat bed with only jumper cables and no battery. Jumped my car and it died again the next day. They wasted one of my AAA service calls due to them sending the wrong equipment. Got my battery changed and worker promised there was not two battery's in my jeep, so only changed the big one. A week later, the car died again. It was towed to the jeep dealership in Braintree, and they told us that the little battery is draining the big battery (meaning there was 2 batterys), but AAA needs to change the big one for the warranty. We call AAA and they send Express Towing again. A nasty, rudy, awful lady, supposedly the manager, coulden't find the place, called us and yelled bevasue she couldn't find it. Was explained the directions, once she found it, she refused to change the battery becassue "I can't change a battery just because YOU say its dead". Again, explained that Quirk said it was dead and if you just walk inside and stop being lazy they will tell you that. Never changed the battery. Next day tried the process all over again and our serviced request was canceled FOUR different times by Express Towing. Not only did they cancel the service requests, they LIED and said that the battery was not dead. Not one person came to check the battery as I was waiting there for FOUR hours and Quirk had the keys. Thankfully Quirk changed the battery and AAA is reimbursing us as everyone we spoke to said this was "absolutely ridiculous". This was the worst customer service we have ever experienced. Not only was it bad customer service this is an extreme safety issue as they have NO right to cancel my emergency service request and then LIE and say the battery was not approved. We would NEVER recommended Express Towing and will NEVER use them again. read more

This company is a nightmare. Professionalism and customer service at its worst. I get they're a tow truck company so Hallmark cards are not expected, but when you're having an issue with your car the last thing you need is an extra layer of aggravation on top of it. Just being polite and acting helpful goes a long way. read more

The belt broke on my engine and we were stuck on the side of the road.. Khalil showed up very quickly.. He was very professional and courteous. AAA told us (my wife and I) that the tow could only take one of us, but he made room for us and said no problem.. He was very personable and funny and made a bad situation better for us... He couldn't have been more accommodating, even stopped at a store for us so I could grab some money. Highly recommend this company and especially if your lucky enough to have Khalil show up to help you... read more

my car wouldn't start today and Toyota Roadside sent Express. Toyota made an error with the ticket on the claim, but the driver for Express waited patiently while I dealt with the issue on the phone. He handle my car carefully when it was being lifted onto the bed. Overall, the guy was really nice to deal with after a stressful morning. I would trust my car with them again. read more

The driver was great. There was a mix up with the receipts I called the office. The secretary or lol as she said boss .I feel bad for the owner. anyway. She flipped out was RUDE ,IGNORANT , COMPLETELY UNPROFESSIONAL!!! I would not use this company EVER! I can totally understand why they have 3 stars. They do not stand bye their work and when there is a mistake I'm being kind in my words. THEY DO THE YELLING AND SCREAMING ACT TO TRY AND BULLY YOU!!! Great that there is a service like this to tell people to stay away. DRIVERS BE CAUTIOUS STAY AWAY. read more

I got hit by an Express Towing Truck (that was towing a customer's car at the time) on 5/21/19 going south on 93 just before exit 8. The man driving the tow truck at the time was Mark E. Simpson. I was driving in the left lane, and he was to the right of me, and he swerved over into the left lane and hit my little Hyundai Elantra with his huge tow truck. Express Towing and their insurance are now fighting to have me, a 24 year old struggling to make ends meet, pay an astronomical amount of money to fix my car, when the accident was in no way my fault. AND, after the accident, Mark got out of the tow truck and walked around the highway smoking a cigarette. So crazy. If that's any indication of the type of company they are, I wouldn't use their service if I were you! read more

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My battery was cranking slow so i called AAA and they sent Expressway Towing ,they came in about 20 minutes and before trying to sell me a battery checked out my alternator,starter,battery and basic electric system showing me my battery was on the way out.I bought a battery from them at a fair price and i must say very friendly auto Tech. read more

I hope I'm writing the review for the correct "express towing" -company it said Braintree and Scituate on the side of truck. Either way I had Austin pick me up and he was the nicest man!!!! I had an amazing experience because of him! read more

Zero stars isn't an option so had to give one. Can't complete simple task. Had black water towing here 10 minutes later to handle it no problem! read more

Just got a tow from express . The kid who came out was awesome yea I'm a chick I drive a truck but I'm not totally dumb lol . This kid was awesome didn't treat me like a dumb girl at all . He helped me went out of his way to not drag my truck up the flat bed and was just a great kid . They came quick they helped me out when they delivered it to dodge they spoke up for me . I would recommend this company for any services . THANKS A BUNCH EXPRESS read more

Needed a jump. Within 30 mins they arrived, as I was told 45 mins. "Mike" was great, very nice and professional...it was started with a jump! Love Express when I use my AAA card! read more

this company is shady and manipulative and they hold your vehicle hostage until you pay whatever they deem acceptable, with cash only - even for a company vehicle with a company credit card, or company check. The manager was unreasonable and they can get away with it, as the police called them to tow the vehicle after an accident. seems very unprofessional and highly sketchy. read more