I reached out to AAA after a wicked (Massachusetts) cold snap put my Crosstrek's battery into a…read morecoma. They said someone would be there within the hour (totally fine), but then like 15 minutes later Justin T. from Express Towing was there. I told him I was embarrassed that I had to ask for help since it's a car and I'm a guy. He laughed reassuringly and explained what he was doing while I tried to stay out of his way. TL;DR, they were there fast, they were polite, pleasant, and professional, AND had my car started within five minutes. Excellent.

Very bad customer service. Christine the manger is extremely rude and unprofessional and unhelpfulread more

Just further proving my point your customer service sucks. To your reply 9 months later..You towed…read morehis car in late morning hours. We don't find out until that morning at 7am. We both need to get to work. You can not have a business that's not open to retrieve your car during work hours when people need their cars. If you're towing cars....there needs to be someone there to get it. Again, I had to go to work so I needed to leave him there waiting in the cold. I would have accepted it if you just said I'm so sorry for the inconvenience and treated me like a decent human. But instead it was "I'm a bad friend" and a ton of attitude on the phone. Then liking my post and calling it "funny". Learn some respect

Scum bag company. By the way that truck was NOT parked…read morethere before you towed. Do not lie to my husband on his review. Your company is grimey and crude. I hope these reviews put your business where it should be...non existent. Scum.

Fast service but quadruple the price. They do not take insurance-AAA. Plus $50 administrative…read morefees on top of very very high priced towing. Push your car home over them

My car was towed on the night of January 19, 2025, due to a small accident that happened during a…read moresnow storm. The damage resulted in minor bumper and fender damage to the front right side which left no debris at the scene. It also resulted in a broken lower control arm which required my car to be towed from the scene. The next morning I called Central towing company around 8.am to have my car towed to my mechanic and asked what the price was to have it towed and how much I had to pay for the service from the prior night. The person who answered the phone was very rude, refused to release the car saying that the insurance agent needs to come and see the vehicle before we release it. I called my mechanic back and he called the company with me on the phone. The mechanic asked the tow company what was the cost as of right now and the tow company representative told us about $220. The mechanic told the company that they cannot hold the car and asked if they would be willing to tow it to the mechanics shop that day. Central towing's response was that they would not be able to tow it for a few days because of the snow. (Only 4 inches in total I might add) The mechanic informed the tow company that we needed to pick it up today because there was not full coverage on the car and that we did not want to accrue storage charges. We explained that instead of having Central towing tow the car to the mechanic shop we would arrange for our own tow company that the mechanics shop uses to tow it out of Central towing's lot that same day. During this conversation, the representative of Central towing was again very nasty and condescending with his attitude which did not make for an enjoyable interaction to say the least. The phone call ended with the person from Central towing claiming we needed to get a police release on the vehicle first and that we should bring a shovel when we came to pick up the car. I had to call the Weymouth police department to make sure that the information that they were stating was true or false. The police confirmed to me that there was never any hold notice for the vehicle. This was when I realized that Central towing company was purposely causing delays to charge more fees. When I was finally able to arrange towing to my mechanic's shop in Quincy, it was around 4:15 pm on January 20th not even 24 hours after the accident had taken place. When I arrived at the towing company the personnel at the Central towing was very rude to me and stated that his company closes at 4:30 and if the tow company that was picking up my car arrived past 4:30 that there would be additional fees because of this. I felt unsafe and bullied. I called the mechanic and asked him about this additional cost if late. He called the tow company that was picking up the vehicle to ask the ETA and he was told it was in route at that time. The tow company that was picking up the vehicle informed us that because it was a police tow that this company was required to be a 24-hour location and that it should not be able to close and forced to pay late fees or and additional storage charges. As a precaution the tow company called the Weymouth police just to notify them that we were having issues with the company and they said it we needed them to call back they would help out. When it came time to pay the bill it had appeared to have doubled totaling $456.60- My personal feeling is that this company is taking advantage of me. This is a deceptive and illegal business practice. Due to the companies fraudulent business practices, I would like a full refund for the charges I incurred.curred. The charges is as follows. Towing $132.00 Mileage $13.20 Storage $ 70.00 Fuel surcharge $1.40 Then the surprise bill Supplemental charges Yard fee $125.00 Clean up accident $65.00 Admin fee $50.00

As always Don Jimmy and his team addressed my issues. I have been taking all of my family's cars…read morethere for almost 20 years they never cease to amaze me with their impeccable service friendliness and professionalism. Prices are amazing and the biggest is they make sure your Vehicle is perfect The best place to go if you want it done right! Thank You, Rich Callanan

Great Experience. Great Price- I live alone so they were kind enough to drive me home while my work…read morewas getting done. I'm new to the area and without a doubt recommend them to EVERONE!!!! Tom Connolly Rockland, Mass

Kerry at AAA was absolutely amazing. I came in feeling pretty stressed and overwhelmed about…read moreneeding to update my Real ID and figuring out all the requirements. From the moment she helped me, she was incredibly kind, patient, and knowledgeable. She walked me through everything step by step and made the whole process feel easy and manageable. What really stood out was how much she genuinely cared about helping. She took the time to answer all my questions and eased my nerves completely. Customer service like that is rare these days, and Kerry truly went above and beyond. If you have the chance to work with Kerry at AAA, you're in great hands. Thank you again for making a stressful situation so much easier!

I showed up yesterday (Friday) at 2:30pm for a 2:40pm appointment for TSA PreCheck enrollment. The…read morecheck-in line was around 8 or 9 people deep. I finally made it to the front to check in at 2:54pm and was handed a little card with the time handwritten on it. I was told to go sit and wait and that the TSA person would come out looking at people's "time" cards to see who was next. There was a couple already waiting when I sat down, and they ended up leaving because they couldn't wait any longer. I was finally seen by the TSA woman at 3:32. It seems like having an appointment means nothing. Very frustrating.

This is the second time I have gone there trying to get an inspection sticker, and the second time…read morethe guy working there was incredibly rude about not being able to do it. I know everyone is short staffed. But he started shaking his head at me and mouthing 'nope' as I was walking through the parking lot. I get into his little office and he says "can't do it" before I could even open my mouth. It's never a good experience at this place. Never.

Went there to go get an inspection sticker, no wait; at all compared to other places I've gone too,…read moreno issues. All the gentleman were polite, by far the easiest inspection Ever. Will deff be going back. Thank you guys !

Horrible service. Drivers swore at me several times and raised their voices at me. All around just…read moreterrible professionalism and employees should be help to a higher standard.

Professional, polite and VERY helpful. The owner never got irked no matter how many different ways…read moreI asked to pay. Cash only.

Not very responsive and advertise services that are not actually offered. I reached out for support…read morefor replacing my flat in my driveway and only received a snippy response days later. ‍

I was stuck with a dead battery in Dorchester and the owner of Beantown Towing walked over while he…read morewas driving his personal vehicle and offered to help me with his battery pack. He was very kind to offer to help me. Great person and I am sure he runs a great tow company business.. I was not surprised when I saw he already had a 5 star rating. thanks for the help Friday Dunkin Donuts. Sean H