This business did our whole entire house and now we are having to fix at least 14 tiles due to poor…read moreworkmanship! On top of this the customer service is horrible and has been nonexistent. Have called gone into the store and still have not received any help for their poor workmanship. Avoid this place at all cost. We are also having to rip out their bathroom tile work because how Unprofessional and horrible work they do. This business will just take your money and leave you with a pain in the side. Please, again avoid this place at all cost. See pictures of the worst craftsmanship and tile work I've ever seen.

After waiting 72 hours I'm able to write a review which will not come across as slamming this…read morecompany online. An acquaintance of ours recently had tile floors installed in their home over the summer. The pictures looked great and this company was recommended. We contacted the owner and set up or consultation for the plans we had for our home. We agreed and placed a deposit. It took one week, and our main floor and guest bath were all tiled. We were happy and excited to have the other parts of the house, bedrooms and master bath tiled. We saved our money and called for part two. The one item we added was tiling of our master bath- to include removal of the vanity and adding tile for a feature wall behind the vanity. We paid 50% in December and scheduled install for spring break in March. After verifying workers would show on Monday the week before, we moved all 4 bedrooms into the garage and began camping in the living room. Monday morning arrives and the workers do not show. They cancel for the day because they behind on another project. Day two goes great and we are excited at the progress. Day 3- the bathroom tile installer called in for the day. Day 4 all the floors are done and are being grouted. They dug holes in our brand new installed landscaping in our front yard. After addressing them to not so this, new plastic barriers and new landscaping that's less than a month old, they literally dug a second hole in our front yard breaking the plastic again. Day 4 also-The bathroom has very little progress.... Day 5- the installer comes with their child. We tell the owner we can not take anymore time off work and can not be there Monday to finish up as we can see it will not be finished. Day 6- kid is back on site working with installer cutting tile and installing fyi... we are communicating with owner that the full feature wall needs to be done- what we paid for- and the installer did not want to do. He felt the new vanity would cover it. IT DOES NOT MATTER!! if I want to change my design to two pedestal sinks the tile should be installed professionally and we PAID for it! But sadly, the worker left that day, saying he was done. Grouted over newly laid tile with no spacers and begrudgingly... and it looks horrible. We paid our contract but refused to have them back in our house. We hoped they would do the right thing... an unfinished, unprofessional job.... They did not, they actually blew our phones up to get the check cashed and verified at our bank the next day... We sent photos, we communicated, we weren't bad customers... we we're screwed over and exploited for not being "those" customers

If you're looking for top quality work then look no more. I recently had desert custom flooring…read morerenovate, my master bathroom. This is something I've been putting off mainly because of the cost. I've had quotes from the companies that come out and you the one day showers and the cost was outrageous so I was expecting to spend quite a bit of money in the shower countertop. After I was quoted out, I wasted no time to start the renovation and I could not be happier. they were easy to work with, and also I was blown away by their way I will not hesitate to use this company in the future.

Do not hire. They do awful work of poor quality. They will send random workers into your home. They…read morewill cancel on you constantly without notice, delaying finishing the project. They are very unorganized and terrible at communicating. Years later, we are still finding issues from their terrible work. After they finally finished, we contacted them several times to come a fix issues for their work. They would send different people each time that didn't understand or know about the issue. Their "fix" was equally bad. They are not BBB accredited, which should tell you all. They will make excuses as to why they don't have this BBB accreditation. Also, a quick search at the Arizona Registrar of Contractors shows they are not licensed in Arizona under Alex's name (the owner) or "Desert Custom Flooring." It also appears that they have not formed an official company with the Arizona Corporation Commission under the name "Desert Custom Flooring." I suspect they are not BBB accredited, not licensed, and don't have a corporation in Arizona under their trade name because they don't want a place where their dissatisfied customers can lodge formal complaints. The bottom line is don't hire them.

Jeff, who is the owner, felt it was ok to leave a nasty message on my voicemail after I called him…read moreout on some pretty bad behavior regarding how poorly the job was being handled by him and his crew. It was almost like he could not take the truth, but whatever the problem, he didn't handled it well and I wouldn't hire him EVER!!!

If I could give a, 0, I would. This firm was hired to put tile in a bathroom and to complete a…read morebacksplash in my kitchen. It has been a few years, but I could not recall the name of the company and I just found their card. I had chosen nearly white tile for the bathroom. The tile was placed when I was at work and I came home to find that the tile, already install, was an ugly grey. They claimed you never know what will come out of the quarry!. Then I came home to find the backsplash was horrible. the tile was crooked and some edges actually stuck out from the wall. The owner became angry when I told him it would have to be redone. They took the tile off, gouged into the plaster wall under it. The company who brought them in agreed the jobs they did were horrible.

Repeated No-Shows, Poor Communication, and Unfinished Work…read more We hired Irving with Modern Innovations to install a garage service door, baseboards in our garage and living room, and a few light fixtures. Unfortunately, our experience was extremely disappointing and unprofessional from start to finish. Irving came out on Tuesday to inspect the project and determine what materials would be needed. We scheduled the work for the following day at 9:00 AM. This property is not our primary residence and requires a 45-minute drive each way. After rearranging our schedule and arriving early, Irving did not show up until approximately 1:00 PM--four hours late with no regard for our time. When he finally arrived, he only worked for a couple of hours before telling us he was too busy for the rest of the week and would have to return later. We were already inconvenienced by the late arrival and delay, but agreed to reschedule. A few days later, I received multiple text messages late Saturday evening requesting payment for the partial work that had been completed. Assuming the money was needed for additional materials and wanting to keep the project moving forward, I paid him for the work completed to that point. We then rescheduled for the following Tuesday. The day before, I contacted Irving to confirm the appointment, only to be told he could not make it and needed to reschedule again. We then agreed on Thursday at 6:00 AM. I confirmed the date and time multiple times, and each time he assured me that 6:00 AM worked for him. For the third time, I rearranged my schedule and drove 45 minutes to the property. Once again, Irving failed to show up. At 7:30 AM, I texted him asking where he was and what his ETA would be. He responded that he had gone to Lowe's and was only 10 minutes away. I waited until 9:00 AM, and he never arrived. After that, I never heard from him again. The job remains unfinished despite receiving payment for the work already performed. My experience with Irving and Modern Innovations was marked by repeated no-shows, chronic lateness, broken commitments, poor communication, and a complete lack of respect for a customer's time. If you value reliability, professionalism, and follow-through, I would strongly recommend looking elsewhere. There are many contractors who show up when they say they will, communicate honestly, and finish the work they start. Unfortunately, that was not my experience here.

Irving and the team are the epitome of a world class crew - everything from consistent…read morecommunication, attention to detail, fair pricing with flexible options, and high quality service. They can handle any project you throw at them from demo to installation. 10/10 kitchen renovation - demo'd a wall and countertops, refinished existing cabinets, installed a new dry bar, and all backsplashes. I can't recommend them highly enough and would trust them with any project!

Ben at Champion Remodel remodeled the entire main level of our house. He and his staff came up with…read moregood ideas/suggestions and were also able to make it happen. High quality craftsmanship and at a reasonable price.

We selected Ben and Champion Remodel for our kitchen remodel after interviewing several…read morecontractors. We felt comfortable with their qualifications, professionalism, and expertise and felt their pricing was fair. This couldn't have gone better. The scope of the project in our 60+ year old house expanded to include tile flooring throughout the house and recoating ceilings in the main public areas and bathrooms. Their previous experience working with our kitchen designers certainly was a factor, but what we really appreciated the most was the craftsmanship, attention to detail, and open communication throughout the process. To Ben, Mikey, and Matt we couldn't be more pleased with the way this project turned out. Many thanks and continued success.

my 1987 sunken tub needed to be gone! M2enterpriseaz came…read morein, gave me an honest bid! I took it after checking out their work, which was clean and well done. It took two weeks to jackhammer out the concrete and then put it back together as a gorgeous piece of work. It has been done so well that I have not a thing to say except THANK YOU MARK for helping me make it so safe, for overseeing the project and working on it, and giving me JULIO who did all of the fabulous tile work. My home is finally coming together in the way that I wanted and needed! This is beautifully crafted and should last the rest of my life!

How often can you say what an awesome experience remodeling a master bath was?…read more M2 just finished our master bath and it could not have gone smoother or turned out better. Mark really has his act together. He is on top of each job, communicating schedules and the work that will be done each day. His trades people are all excellent and have been with him for years in most cases. Check out his Facebook page for the beautiful examples of his work. Mark is an excellent communicator , listens well and also has great ideas.

Excellent Work -- Highly Recommend ESP Floor Covering & CareI…read more couldn't be happier with the work ESP Floor Covering & Care did on my home in Sun City. They removed the old carpet and replaced it with beautiful GE008 Cognac luxury vinyl plank flooring, and they also replaced the tile work outside my home. The finished floors look fantastic. What impressed me most was the care they took with the entire job. They weren't rushing to get in and out. They took their time, did things the right way, and pointed things out to me as they went so I understood what they were doing and why. Everyone was professional, knowledgeable, careful, and easy to work with. Another big plus: the estimate matched the final cost. There were no unexpected charges or surprises at the end. I really couldn't ask for better people to work on my home. Excellent workmanship, honest pricing, attention to detail, and true professionals. I would absolutely use ESP Floor Covering & Care again and highly recommend them to anyone in Sun City and the surrounding area.

We worked with Erick he came highly recommended from other friends who have used his services in…read moretheir homes. Erick does work with his own flooring vendor. The flooring vendor was great to work with they had good options. The workers who completed the work in our home were kind and efficient. They had our floors done in about 3 days. It was great. We are very happy with our floors and how everything turned out. I would highly recommend.

ZERO STARS - Mold Hazard, Forced Evacuation, $150K+ Damages…read more Crafted AZ Remodeling (Mike and Julie Abbate, ROC #199425) - Midtown Phoenix (June-Oct 2025). HEALTH HAZARD: Failed to remove Gyp-Crete underlayment after water leak (standard practice for 50+ years). Didn't replace flooring under refrigerator adjacent to leak epicenter. Guest bathroom "repair" cosmetic only - ignored actual water damage. Environmental testing: 115x normal airborne mold levels. Immediate evacuation required. Forced into 12-month alternative housing. WHAT THEY MESSED UP: Improper water remediation with resulting mold from guest bathroom leak. Insurance denied coverage for workmanship. Forced to pay for all repairs out of pocket. Flooring: 428% markup, cheap laminate without cork underlayment (creates echos). Recommended herringbone pattern for highly irregular space, looks terrible ( pattern used only for square/rectangular rooms). Master bathroom: defective tile work, installed broken shower column with absurd double rain shower configuration, large pendant rain shower on low ceiling and redundant shower controls. Requires accent wall removal/retiling with all new hardware. I redesigned entire shower myself in 15 minutes at design studio, Crafted did not even put in this much effort. Painted entire unit yellow without authorization while I was out of town, no samples provided. Charged for column plaster never performed (only "necessary" because they cut floors improperly). Double-billed for baseboard painting. Different subcontractors daily with poor supervision. Attempted to enter property without permission (after being told twice to stop work) in order to lock in substandard plumbing. Took paid materials when terminated for cause. Also left unit unlocked for a week while I was working out of town. REFUSES RECEIPTS: Attorney demand letter sent requesting receipts and documentation. 6+ weeks - zero response. Claims it is "not industry standard" to keep receipts for such projects. TOTAL DAMAGE: Mold remediation, kitchen/guest bath reconstruction, master bath corrections, repainting entire unit, 12 months alternative housing, moving expenses. Over $150,000 out of pocket to fix their work with one year of planned relocation. LEGAL ACTIONS: ROC complaint filed (inspection Feb 2026), Attorney General complaint filed, BBB complaint filed, preparing for lawsuit. Will update review once completed. Despite creating uninhabitable conditions, only response from Crafted is a demand for an additional $21,092. Other contractors confirmed 4+ units in my building were properly remediated from similar leaks. Crafted did not recognize Gyp-Crete underlayment despite removing all flooring (acts as sponge when wet). Photos/video: mold report showing 115x normal airborne spore levels, yellow paint, haphazard shower install, broken shower column. I would appreciate if Crafted responds with receipts rather than emotions. My attorney requested itemized invoices 6+ weeks ago. Still waiting.

Stop looking--you found the right place and people. I truly could not say enough good things about…read moreCrafted and the entire Crafted family, but I will try. After a different contractor walked off our job in the middle of the pandemic, we never felt like we would feel confident hiring anyone again. I am so glad we took the leap of faith and hired Crafted. The entire experience from start to finish was a breeze, but more than that, it was enjoyable. The choices that were offered to me in one beautiful showroom made everything that much easier. I'm truly grateful to Mike, Gia, Julie, and the entire team. The most exciting part to me is thinking about what space they can remodel for us next.