After my experience I feel like I need to leave a review. I made my appt for yesterday afternoon…read more I was looking for a new stylist closer to my office. I read most of the reviews and was excited and hoping for a great experience. Upon walking in I was greeted by the shop dog which I found was a plus. He was sweet. The lady that checked me in said "you're with me" and not once introduced herself, asked how I was, asked what I wanted or even offered a consultation. I think she may have been an owner but not sure since I have no idea what her name was. She was in the first chair though. Before she started hacking at my hair I showed her a photo which she glanced at for a half second, said "cute" and started cutting. It was completely my fault for not stopping her and asking her a few questions and giving her more guidance but as an experienced professional I would expect that the photo was self explanatory. After she cut and cut and cut my hair and over texturized I am left with a mess. short pieces, long pieces, a line across the back and absolutely NOTHING like the cut I showed her. I have what I would call a weed whacker job on my head. When I left the chair and looked at it before I left I thought', well I'll just style it at home not even realizing what she had done. So besides the hair, here is my feedback. Staff is EXTREMELY unprofessional. One stylist was hooting and hollering, screaming etc. acting completely immature. There were a couple girls their talking personal and eating popcorn at the front desk and not one time did anyone in that salon make me feel welcome. In addition, the place is filthy. I don't think they have mopped or cleaned the floors or fixtures in a year. Corners, edges etc. and I didn't get a good look at the shampoo bowl but that would probably scare me. I'll never be back. I am so disappointed and was hoping for a "forever" salon close to my work and on the way home. Now I'll have to wait 6-7 months for this mess to grow out before I can try someplace else. and NO i'm not going back for a correction. There isn't enough hair left for her to fix. I am so pissed.

Terrible management. Booked a massage through Groupon. Had…read morean issue trying to book the massage. I received a text to confirm the massage the day before at 10:25 a.m.. At 14:55 I received a call from the masseuse the massage had to be cancelled. The following day I was called to see if I wanted the massage which was during cancelled massage time. Mind you I'm doing housework and it was a half an hour before that time. Whom ever I talked to blamed the computer for making these mistakes. She was claiming someone called my phone twice to cancel the appointment the week before. There was NO phone call or message on my phone. Ummm these are cell phones, which keep records of calls. NO compensation for messing up my schedule. An apology blaming computers and other people will NOT cut it. The masseuse offered a free massage for the salon's incompetency.

This is my new go to hair salon. Beckie does great work, I always like my haircuts, color &…read morehighlights. The vibe here is relaxing & chill which I totally appreciate & everyone is so friendly. The location is even better/closer for me than the last salon I used to drive to that ended up getting more expensive in their pricing. Found this salon in doing research for a closer place to go & it's a win, win for me! Always plays good tunes too which is also appreciated, I always look forward to my visits here, highly recommend!

Best salon ever! Great people great stylist and a great atmosphere. Beckie is my stylist and she…read morehas not only given me a cut and style that suits me and is super low maintenance, she has educated me on ways to take better care of my hair. All the stylists are great - Beckie, Carol, Jillian, and Devin (the owner)! Love this place and the truly genuine people that make it so wonderful.

I went in as walk-in and they were full but assured me that they would be free within another hour…read moreso they called me and I came back. Washed and styled with blowout in 1.5hrs. They are extremely professional and quick. Great location and service. This will be my new hair care home

Owner Kim, I know she is honest and very caring about the people who come to her spa!…read moreGreat massages there..and the best and the only boutique in Dearborn that has the best gift items clothes.soooo quaint Love this place! My go-to place for a great message!

If I could rate this place zero I would. I booked a massage and facial for my wife and two girls…read morefor an early Christmas gift near their favorite restaurant. Only to be let down by a staff that was completely rude and on edge. How are you suppose to relax when you greeted immediately with negativity. If you value your calm and inner peace stay as far away from this place as possible. More like "Great Let Down"

I've always bought my wife gift cards for this salon for years, it was her favorite salon. I…read morepurchased a new gift card recently for her so she can get her normal massage, manicure or whatever. After booking a massage from the business website she is told the night before her appointment that she cannot use the gift card because the new massage therapist doesn't work directly for the salon! What exactly is the point of me buying a gift card then being told by the business that the cards cannot be used for services that you have always used them for? Horrible customer service, this is not on the employee, it's 100% on the ownership. If you're a business and change your rules on something as big as gift card usage, you should let customers know at purchase, if you don't, you should remedy the situation, not tell the customer there is nothing that can be done. Straight up horrible customer service. Will be taking our business elsewhere from now on.

Went here yesterday for the first time ever. I went with my mom and we got side-by-side hot stone…read moremassages in the spa. The staff was very nice, and the spa area was beautiful. The first thing they did when we got to the spa area is ask what we wanted to drink...ride wine for me, please! It was actually a decent wine, too. The dressing area was comfortable and nice, and you got your own locker to put your clothes and belongings in to - and not grade-school metal lockers, either. They were very nice dark wood lockers. The masseuse was very nice and professional and did a very nice job. My mom and I both walked out of there feeling like butter. This place doesn't look like much from the outside, but the inside is clean and trendy. Because the place is a spa, too, expect prices to be a little higher than in a regular salon.

Natalie is extremely professional & nice. I've been going to her for years. She's welcoming & her…read morespace is always clean. I appreciate our talks, she always makes me feel like family. She does a great job

Have been getting waxed there for a long time and it's always a great experience. Very friendly and…read moreprofessional, takes the time to understand what you want done and knows the best way to get it done right.

Had a Groupon here to get my hair done. The groupon said "any cut and color." Got there and they…read moresaid since my hair is long (it's about an inch past my shoulders) it'd be $10 extra. So okay. Then she said it was just for a trim and highlights. Whatever. But she was new I think and cut my hair in some crazy style that I told her please not to do. Finally I was going to pay and she said she wouldn't take my debit card because she wouldn't get her tip that day and made me walk to the bank across the street to get money out. (They did have the ability to use my card, she just didn't want to because of the tip). Oh plus she charged me $40 extra. I got my groupon refunded. This was the first time I've ever cried over a bad haircut. Don't go here, ever. No wonder the place was empty.

I love this place every salon has there up and downs as far as good stylists and bad stylist then…read morethe change of techs from good to bad also the change of management....... I've then seen this salon do an whole 360 and get rite back up over the 7-8 years they've been open. from beginning a very nice up scale salon to even a premature salon and going rite back to being that up scale salon that everyone loveI'm saying this to say no business is perfect! Only the loyal clients that's been there from day 1 would understand this review And a few new clients....And the owner is by far to generous and nice she will always make sure the clients are satisfied no matter what. This spot will always be my go to no matter what

Everyone is super friendly and Lena gives the best leg and foot massage! They just put in new…read morepedicure chairs, very relaxing!

What an amazing hidden gem!! I took my Mom (for her first pedi ever!) and had such an unbelievable…read moreexperience. Every single person was so incredibly sweet and nice and we got amazing pedis. Everything was very clean (including covers for the pedi tubs!) , the massage chairs were amazing (better than most I've had) , and lots of options for drinks -- We will be back soon!! They honor the Yelp deal so be sure to mention it and they have discounts for paying in cash also!