I absolutely love the results I get every time I visit Exsalonce. Tony really knows what he is doing and the way he cuts my hair gets me compliments all the time. I can go for months at a time with getting a cut and still people ask me if I recently got it trimmed because the cut retains itself so well as it grows out. And, Tony's quick too! I'm in and out in 30 minutes with a great cut and fab blow out. Thanks Tony! read more

I've been going to Exsalonce (Natlie) for 3 years now. She is great at what she does, and the service is low key, it's relaxing place to be. I've never had to wait long. read more

Love Joan! I've been getting my hair cut and colored with Joan for years. She is absolutely the best. She is friendly, sincere and most importantly honest about what will work with my complexion and bone structure. I wouldn't go anywhere else. Although Exsalonce has topnotch stylists, you won't find any of the snootiness you might see at other salons. Everyone is friendly and helpful. They are serious about hair -- not themselves! read more

Love the vibe of this salon. Joan is my girl, she is fast, artistic, a great listener and she does exactly what you want each time. I have searched for a good neighborhood salon and have tried several over the last 5 years. I am very particular about my hair and Joan is brilliant. I have not once been unhappy after leaving the salon with Joan in charge. The entire staff is friendly, polite and make you feel comfortable. It's on a great street, cozy atmosphere and they actually know what they are doing. They are expanding their spa - can't wait to have a full spa day at my favorite neighborhood salon. They are as good, if not better, than the downtown salons minus the attitude. Try it, you won't be disappointed - amazing! read more

Tomas is not "just" a hairstylist/colorist. He is a chemist, a designer and a master of his craft! I've been seeing Tomas for about 2 years now, and I trust him with my most valued accessory - my hair! He corrects, perfects and makes wonders out of nothing! As a busy professional, I usually do not come to my appointments prepared, however Tomas comes ready with the latest colors, styles and skill set to perform all of the above! I have also had 3 sets of extensions thus far, and I plan on receiving another set next month. Tomas and Exsalonce Salon use the highest, top-tier quality hair extensions, Tony Odisho brand. Tomas makes the application of the extensions appear seamless, and once they are in, they give me a solid 6 months of beautiful, thick, long hair. I absolutely recommend seeing Tomas for your next hair appointment!! ~Emily C. read more

I got my hair extensions one week ago today.... This was the best decision I made going there!!!Mallory was my stylist...she did an exceptional job on my hair extensions...I have gotten sooo many compliments and people cannot believe how well they blend with my natural hair...I would recommend this salon to all who want exceptional hair care service...trust me...you will not be disappointed...Mallory has made me into a beautiful bride to be...the perfect hair for a summer Hawaiian wedding! read more

Made a last minute decision to buy a Groupon today and get a haircut and Exsalonce and I was lucky enough to get in within a couple of hours with Cassandra. Now, my haircut turned out pretty good and I like how she styled it and she gives the best scalp massage. But the service at the salon is what made me give this salon 2 stars. I've lived in this neighborhood my entire life and never experienced such poor service. I walk in and the woman at the front desk is on the phone, no big deal. Another is talking to a client, busy, I get it. But someone can at least acknowledge a client when they walk in, even with a "we'll be right with you". I finally check in and was offered something to drink. The woman at the front desk answers the phone and it seems like whoever she was taking to wasn't so happy and then the woman asks "do you have a cosmetology license?" WHAT? hold on! Anyone and everyone has always wanted to be rude and sarcastic to a rude client/customer, but you don't actually do it! I'm finally called back to get my hair done and I'm sitting there listening to 3 women talk poorly about a client. I understand that work can be a little frustrating and clients can be too. But respect the ones that are in your salon and talk about that when we're not there. read more

Great place! Friendly and talented, Cassandra is the best!! Its conveniently located, and all staff were helpful and knowledgeable. I recommend this salon and Cassandra as a stylist. read more

They messed up my hair color.... Afterwords try to convince me that it was not their mistake.... Attitude was rude and unprofessional. And as everyone can seen in these reviews - this is acceptable for salon to treat clients like they want to,and not like they suppose to according to professional and ethical norms. I understand that everyone can make mistake and everyone had bad days, but... never ever you should treat clients like a trash! If you want to go there - good luck! :) read more

My husband and I have been clients of Exsalonce for years. We have been very happy with everything and are shocked by the negative reviews, some of them may be fake I think. Tomas does my highlights and cuts, and they are some of the best I have ever had. Carolyn does my eyelash tint. She has been the only person I have found in Chicago that can do it correctly. She has a lovely personality & is very professional. When you arrive to the salon the girls on reception are very welcoming & I have never waited more than a few minutes for a service. I have been late a few times due to traffic or the baby, & the salon has been very understanding. The salon has recently been extended and is beautiful. Roscoe Village badly needed this salon and I highly recommend it. read more

A friend of mine had an appointment at this salon about 2 weeks ago. Due to our busy work schedule, she had to call to reschedule her appointment. The receptionist told her it is their policy to charge 50% of what she was going to have done, for canceling on the same day. As anyone would, she refused. Later that day she received a missed call, and a voicemail from the manager at the salon. He RUDELY told her (and I quote) "You are not not welcome at Exsalonce ever again, and good luck finding another salon that will take your abuse" REALLY??? How dramatic, and insane. Rude staff, overpriced and always running late. Who wants that? This salon SUCKS. I'd give them a zero if I could. read more

I used to go this salon for a while and stopped going for some time because Tony my hair dresser/owner of salon starting getting sloppy on my hair and started making rude comments about my friends and family that i referred to him. recently i decided to go and give him one more chance, and this time i am truly upset!!! he did such a horrible job on my hair, my hair cut is uneven, my bags were exactly as they looked when i came in, long and went under my eye. i asked for my bangs to touch my brows, that definitely wasnt the case. i had to cut my own bangs when i got home even after paying him $50. this has to be one the worst haircuts i've ever recieved. he cut my hair so quickly and so carelessly...i'm sooooo dissapointed. i will never go to this place ever again. read more

This salon is ok, but there are many better salons in the city...honestly, I think I could get the same haircut at Super Cuts and probably better customer service. Starting with the receptionist, Natalie, she is not very professional on the phone, and her attitude in person is just very pompous (I just don't get it). I saw Tony, and all he talked about the whole time was his other clients...very weird...very personal stories that I didn't want to hear about a few of his clients...CLIENTS BEWARE...DON'T SHARE YOUR STORIES WITH TONY! He told me that he is so successful and has so many clients, and his attitude in this economy totally turned me off. Because he acts like this, I am not going to go back...he seems just too busy for my business, and too busy for new clients. Take his advice and don't become a new client...he obviously is doing well without your business. Not a fan of Exsalonce...lots of better salons in the city...with better prices! read more

I wanted to love this place. My stylist was a very sweet woman and I enjoyed chatting with her. The cut turned out fine too. Where this place falls short is the color. I wanted to even out my hair color and get ride of blond highlights, so she dyed my hair a medium brown. Loved how it looked in the salon. My first 2 washes at home, with nice shampoo/condition for color treated hair, I could see the dye coming out. The water was brown. 2 weeks later my hair looks embarrassingly bad. There are blonde botches showing all over my hair. One side of my hair is lighter than the other. I called the salon and the receptionist was apologetic. She offer for me to come in for a consultation to see why this happened. I didn't get the sense that she was saying they would sort this out and it will be fine. I don't want to spend the time to show up, get a consultation and have to spend more money or even worse, have it wash out again. I paid $75 to have my hair colored and I'm very disappointed that it looks worse than when I went in. This review isn't a reflection on the stylist, I really like her and would have gone back for her to do my hair, but I just don't trust this salon's products or the way it is managed. read more

I was unimpressed by Stina and I probably won't return. She asked me the same questions two and three times, so I felt like she wasn't listening to me. Given that I was about to chop off 6 inches of hair, that made me nervous. For example, she asked me what my hair care routine was. I explained that I shampooed and blowed dry my hair three times a week, what shampoo, and that I almost never curl my hair. A few minutes went by. Then she asked me what shampoo I used. Then she asked if I curled my hair a few times a week. Um, no. I just said I almost never curl it. While making small talk, she twice in a row asked me whether I had plans that day. She also wasn't thorough in explaining what products she was using, she didn't use conditioner on my hair after shampooing, and the head massage while shampooing was non-existent. I'd rather go somewhere else for a more luxurious experience. read more

By far the worst experience I've ever had in my life!!! Tony the stylist is like a little school girl who talks (only derogatory comments, nothing ever positive) about his clients. The haircut wasn't bad, but could just as well spend and eighth of the money and go to great clips and not have the attitude. Besides Tony, EVERYONE in the salon, customers and employees seem to think they're better than everyone else-you all need to get over yourselves. If considering this place, DON'T! Save yourself the attitude, aggrivation, and cost. I think borics is even better. If I could give this place a negative star I would!!! Keep moving.... read more

I cannot believe that the ratings are this high after my experience, clearly these are mostly employees and friends doing reviews, we know that game on yelp don't we ladies. I got a basic cut and blow out thinking it's not to expensive, I'm in the area visiting how bad could it be? Well I got exactly what I paid for. Not only did I have to wait for nearly 1 hour while the place was empty but the cut was the worst of my life. The lack of organization is stunning all the employees seem to be in a haze chatting amongst themselves while clients sit waiting. Now the cut was basic just taking off 1.5 - 2 in and it was horrifically uneven and I even said to the stylist something was off and they told me no. It has taken 3 months and two cuts by true professionals, not those trying to sell mediocre extensions and unknown branded products, to fix my hair. I did call and complain about the cut and was told that I didn't know what I was talking about and I must of come in with a poor style prior to the cut. I have never heard anything so absurd in my life, I grew up in Manhattan and went to real salons, with real stylists from the time I was 13 to 29. I am shocked that a place that is clearly just a front to sell the owners branded products succeeds in a great city like Chicago. I have never experienced anything so offensive on so many levels in my life. Ladies avoid this place at all costs due to poor skills, rude managements, high pricing for what you get and extreme arrogance. Oh and of final note there was a mangy dog running around the place, completely unprofessional and just gross. read more

I've been many times to Exsalonce over the past two years. This time I decided I wanted to cut my hair shorter for summer in the hopes that my wavy hair could be styled without much work. I brought in a photo to Tomas to give him an idea what I was looking for and told him to do whatever he wanted. I have never been more ecstatic about a hair cut in my life. It is exactly what I wanted and the styling tips he gave me really make it a breeze. Fantastic! read more

Can't say enough good things about Exsalonce. I came here with a wedding party on New Years Eve and EVERYONE left feeling glamorous. I had Tony for makeup and Joan for my updo and they worked wonders- as did all the other staff (Natalie, Tomas, a few others names I can't remember) who worked with us. They didn't rush us at all and hanging out in the new space was comfortable as it was GORGEOUS and they had a cute little kitchen/bar area. With staff so friendly and accommodating and the price being right, I will definitely be spreading the word to the billion other brides I know. Thanks Exsalonce! read more

I have been coloring my hair professionally for nearly twenty years. While I have understood the importance of allowing a professional to color my hair, I have not been loyal over the years, therefore I have had a lot of stylists. I enjoy experimenting with color and I have finally found the most amazing colorist! My lack of loyalty is over. Tony is incredible. First, he listens. Second, he acknowledges why was said and confirmed my wants. Third, he has the skill and ability to execute. My request was a tall order. He took a two- toned, over partial highlighted head of hair and made it rival blondes in Hollywood. My hair color is incredible. He is fast and innovative. He is confident for all the right reasons and he listens! He listens! If you are looking for excellence, you cannot go wrong. Go see Tony- now!! read more

FRIED & DESTROYED HAIR-- from standard highlight This was a terrible experience. I went to the salon because I was looking for a new salon in my new neighborhood. This seemed like a nice salon so I decided to give it a go. I went in for a highlight and cut. I have been paying to have my hair highlighted for the past 15 years and this was the WORST experience I have ever had. While sitting under the dryer with the foils on I noticed something dripping... I then had to go and find the stylist to let her know... she quickly rushed me over to the sink to take the foils out and to immediately wash my hair. I sat in the chair in a silent panic expecting all of my hair to fall out... the end result was my hair has a patchy appearance, broken hair all around the top, and fried ends. The stylist offered no explanation and charged me full price. At the time I didn't know what to do and I paid the full amount (STUPID) and left. Only when I got home did I realize the severity of the damage. This is going to take me MONTHS to grow my hair out not to mention the amount of money I am going to have to spend to correct the color (when my hair is healthy enough). For now I have to walk around with patchy dye (looks like a bad box job). To make matters worse I contact the salon regarding the issue and they made excuses as to why this happened.... no refund, discount or any sort of compensation for the destroying my hair was offered. read more

I am so lucky I found Tony 15+ years ago! He really is a genius when it comes to all things hair related! I recently purchased his Velo Extensions and couldn't be happier. The color he picked out was a perfect match! The extensions look so amazing that everyone thinks it is my real hair! I love it! It's extremely easy to put in and actually a lot more comfortable to wear then I thought it would be. Thanks Tony, you did it again!!! read more

The atmosphere and staff are great. Today was my first time there, and I will definitely be going there to see Maria from now on. She also give the best head massage on top of giving a great haircut! read more

THIS PLACE IS AMAZINGLY WONDERFUL!!!! I am very selective (ok... my sister would say "picky") when it comes to my hair and Tony and his team have always provided outstanding professional service for over 15 years! From making the appointment, offering a soothing beverage when I arrive, to the natural looking highlights and a good cut that always grows out well - they never disappoint. My mother makes an appointment when she is in town and is always smiling the day of and for months thereafter. I would recommend Exsalonce Salon to anyone! read more

Love, love, love Exsalonce! The front desk staff are welcoming, friendly and helpful. Natalie has been cutting and coloring (shhh) my hair for years and she is fantastic. They have an aesthetician on site (Dermalogica products) and I'm going to try a facial soon. The Exsalonce newsletter has fun tips and specials. The Roscoe Village location also makes for great shopping or dinner & drinks before/after your appointment, and it's a quick walk from the Paulina brown line stop. All in all, Exsalonce is a five! read more

LOVE this salon! Friendly staff, beautiful place and great products! The front desk staff was very friendly as I walked in. I went to get a peel from Megan and she was great. She's very friendly and very knowledgeable. I probably asked her a million questions on my daily facial routine and she gave me great tips and tricks to use on my face. My face is glowing after my third peel!! Then I went to get a highlight with Stina. It turned out platinum blonde just how I like it! (I'm featured on there Instagram page!) Stina was very sweet and I enjoyed talking with her. As I left Megan and Stina offer products to buy but didn't force it down my throat like other salons. As I was checking out Samantha the salon manager was very helpful and friendly. Definitely recommend this salon! I will be back! read more

Great place. Tony is the bomb! He is amazing not only at cut, color & makeup, but does hair extensions that are so natural no one will ever know it is not your real hair! I highly recommend! read more

I've been a regular client of Exsalonce for 6 years. Tony does an amazing job with color. People don't think I color my hair. The fact that they think my color is natural is a great testament to his skill. He also does a fantastic blow dry. Joan does too. I've always been pleased with massages & waxing. The salon is always clean. Staff is super friendly. To keep a client happy for 6 years says a great deal about the business. read more

Awesome! Tony is my hero. I came here after going to the same place for years and was a little nervous to make the switch. Tony listened and came up with an awesome cut that still looks great a month later. I'll for sure be back. read more

I really wanted this place to be my new hair home, but alas, I am again on the search. I had been going here for about a year and a half, possibly longer and was always happy enough with my hair and visit. The front desk staff could not be nicer - always welcoming, gracious, and happy! Such a pleasure when you set your first step in the door. Somehow the timing always worked that the owner was up front checking in or finishing with a client too. He always greeted me right when I walked in, took my coat and offered me a beverage. Really nice, unexpected gestures from an owner. The problem has been more with my stylist. Overall I liked her and have been happy with my hair and experience. She doesn't have the most outgoing personality, but was definitely nice. After going to her without complaint for the last year and a half, I had a problem with my most recent cut. Instead of the long layers that I requested (which has been my standard since I've started going to her), I received more of an unflattering bob. I called to come in and have it fixed and honestly, didn't think anything of it because I've had a standing relationship with her and I assume it's normal for clients to want minor changes/fixes. However, the reception I received from my stylist was cold at best and she blatantly was annoyed that I wasn't happy with my cut. The first thing she said to me was an abrasive "So, what's up?" - no hello, no how have you been, no apology that I wasn't happy with the cut. When I explained what I didn't like she told me that since I went with a little bit of a shorter length than I have in the past, she would have had to re-cut all of the layers. Um, ok, then isn't that what you should have done in the first place since I was requesting long layers? She literally spent five minutes, if that, quickly dry cutting chunks out of my hair and then was done. That's it. Then walked me out, told me to schedule my next appointment and that was it. The cut was fine and I was definitely happier than I had been. However, I was so disappointed at the way I was treated and how she responded to my minor complaint that I just can't go back. I would still recommend this salon, but maybe request a more experienced stylist. read more

My first (and only) visit began with the receptionist giving me zero eye contact then taking me back to the changing area. She just rattled off some instructions and I barely understood what she was saying. I then changed into a robe that did not fit me and stood there until the aesthetician came and said, "Oh, somebody should have told you each closet has a different size." I was so turned off by then that I couldn't wait to get out of there. read more

I recently came here for balayage and had a terrible experience. For some reason, the stylist applied the color all over the top layer of my hair, but applied it a couple of inches from my roots. Instead of the gorgeous, subtle color that I've gotten with balayage in the past, it looks like I have grown-out highlights. I didn't realize this during my appointment, but as soon as I went out, friends started asking why the color was in such a weird place. I made a color correction appointment and explained what the problem was. I also clarified that my appointment would be free of charge because I notified the salon within 2 weeks, per their policy. However, 3 hours before my appointment, I got a call from the salon that they wouldn't fix the highlights for free. I asked to speak to a manager and was told he wasn't available. He never called to resolve this. So I'm left with horrible, tacky highlights and wasted nearly $200. I had been a customer here since 2015. Now, I'll have to spend even more money to have my hair fixed- obviously, I'll be taking my business elsewhere. read more

Tony is the best! I have been going to Exsalonce for 8 years, even while I was living out of state, would time trips back with hair appointments. Thank you Tony! read more

Just had a great first time experience at Exsalonce in the Salon and I will be returning in the future for sure! I usually go to the Aveda institutue for my color b/c I like Aveda products, but not Aveda prices in salons and the last time I went I had them cut 5 inces off my hair. The cut was ok, but left ALOT to be desired and I needed to get it fixed up. I went into Exsalonce because they're in the neighborhood and was greated by a lovely receptionist and my stylist Tony who put me in the chair right away, which I love. He talked to me for a minute and then sent me off to get a wonderful shampoo and scalp massage. He gave me exactly what I wanted without me having to go into much detail, which I consider to be the sign of a great stylist. He understood my hair and gave me a FAB new cut! In and out of the hair with a new do freshly cut and styled in 30 minutes...YEP I'm a HUGE fan and I'll be back! read more

I always leave Exsalonce happy with my new cut and color from Jess. Jess listens to what I want for my hair and always delivers a great look. She is easy to talk to and work with and I enjoy my appointments with her. I highly recommend Jess for your next service. read more

I've lived in the city for 10 years and spent the first three looking for a good salon - I finally found that in Exsalonce. I've been going there for about seven years now and they never disappoint. The service is always friendly and I always walk out with exactly what I've asked for. I've been going to Maria for about two years now and I really appreciate that she walks me through all of my options, brings fresh new ideas to our appointments and makes sure that I'm clear on the price for whatever I've chosen to do. I also appreciate that she offers up product recommendations, but it never feels forced - I know that she's looking out for my best interest and wants to keep my hair looking it's best! I am a lifer. read more

Zach is amazing!!! I have naturally curly red hair and don't trust just anyone cutting my curly hair but Zach did a great job! He gave me a beautiful trim with long layers. I would highly recommend Zach to do your next haircut! read more

I came to see Zach and I could not be happier!! So friendly, kind, and helpful! I wasn't sure what I wanted and he helped to guide me into a beautiful cut and color! Thanks Zach! Can't wait to see you for my next appointment! read more

You'll want to stay away from this salon! The woman are rude and liars. I don't think I've had a worst experience with a service than I did yesterday afternoon at Exalonce Salon. I went in with a Groupon for a single process color, the girl at the front desk entered the Groupon number in their computer and the hair stylist, Cassandra, took me to her chair. Cassandra tells me that to match my roots to the rest of my hair color will require another process and it would be an additional $20 charge. When I replied that I've been coloring my hair for years using a single process color and hadn't every been told this before she went to go get the manager. The manager came over, I didn't get her name, she's a large young blond woman, and tells me that the brand of color that the salon uses wouldn't work on my hair with just a single process hair color and I would have to pay for a two process hair color. I said I only wanted the service the Groupon covered, a single process hair color, and she said they wouldn't do it. Then Cassandra says that she has another customer arriving in 10 minutes and doesn't have time to do a two process hair color anyway. My appointment for a hair color was for 4pm and she was claiming she had another appointment schedule for 4:30pm. It's been my experience that stylist allow 1 hour to do a hair color. My take is that because I didn't want to pay for additional services they didn't want to provide the service that I got for a discount via Groupon. They probably pull this scam on as many Groupon holders as they can get away with! read more

i had the Best Stylist Ever when I lived in CA and never thought I would be able to replace her. Natalie was referred to me by a friend who has Great Hair. She been cutting and coloring my hair for the past 2 years and does a great job. The prices are reasonable, the products smell good, and the Village Outlet is right up the street! read more