Stayed here Halloween weekend and had reservations for the double bed suite , now the room itself was great full kitchen with big fridge although the view was lack luster given that we were at the top floor but the actual reason for a mediocre 3 star rating was due to the fact that the staff was unprofessional, the front desk lady Stephanie needs to get off her high horse . read more

When we checked in the beds weren't finished being 'made' from the previous customer. Sheets had been pulled up but hair was on the bed and it looked like they weren't fresh. There was pubic hair everywhere in the bathroom. When we tried to talk to the office staff about the issues we were told we could switch for a room that wouldn't accommodate our party and was smoking (we aren't smokers and we have young children). They sent us back to our room with sheets. They were of no help and wouldn't offer to help us cancel our booking as we booked through a third party agent. I wouldn't recommend anyone stay here. The room was disgusting and the customer service was abysmal. read more

Okay for what you pay. There was hair in the shower (not mine) and also in the bed (again not mine). Besides that it was okay. Only annoying thing was in the morning staff tried to come clean the room twice before we checked out. And cars got showered by sprinklers over night. Not sure if I'd stay here again... read more

Stay here. You won't regret it. Nice hotel with all the comforts of home :)

This wasn't the best hotel. There was quite a few nasty thing we saw. There was a few holes in the wall, a red stain on the carpet, a stain in the shower and a broken cabinet. At night, the air conditioner was broken. It was really hot. It was hard to sleep. But that wasn't the worst, the hotel itself stunk. From the lobby to the rooms. Wasn't a very good hotel. read more

See all

Been at this place for three hours and wondering why I smell mildew. And what do you know. My pillows and bedspread stink of mildew. Here because it was close and I had to leave my home because of mold an asbestos to this crap what a disappointment. read more

Twice I've stayed at Extended Stay America, and twice the service has been good. With a floorplan that matched the one in Seattle to a point where it was eerie. The room was clean , quite and suited our needs very well. read more

This hotel was very nice and roomy. Everything was very clean and well taken care of. The tv was on the smaller side but it did its job. I also did not care for having to access everything at the lobby, specially because I was at a higher floor. I like the convenience of the small kitchen though. Also the "breakfast" they offer is just coffee or milk and small muffins or bars. Very on the go. Nothing special. Overall when it came to comfort and cleanliness it was very good. read more

I heard about the luxury of this hotel a while back with the kitchen included so I decided to give it a shot. But unfortunately my stay wasn't as pleasant as I was hoping it would be. It's overpriced for the quality. Check in was pleasant and the staff were all polite. But my entire stay they were under staffed and nobody offered room service, I'm assuming we had to ask for it. The washers and dryers were all really dirty and filled with other people's leftover detergent and it was fairly unsanitary, go to a nearby laundromat. The kitchen was cute, but the sinks water pressure was too high and the water went everywhere. The stove was easy to use, but the fridge wasn't preset for food and I didn't know I had to make it colder, so my food went bad. I had to purchase new groceries. The microwave was good. But the fan above the stove wasn't working properly so I couldn't suck the smoke out of the room and had to crack the windows open a little. The overall cleanliness was great! The only issue I had was the fact that the room was really stuffy and the windows only opened about two inches and wasn't enough to get airflow in the room. And lastly, someone had entered my room and left a beer cap on the floor. I overheard another customer on the same floor had had an issue with someone entering their room. I called customer service and they didn't help one bit! I didn't get any comfort beside the gal at the front desk reassuring she was "walking up and down the halls." I deactivated my key everyday until I left. So to conclude my review, I wouldn't stay her long term because you wouldn't know if someone was entering your room without your knowledge and rummaging through your belongings or the food you keep in the fridge. I'd say a week maximum, I only stayed five nights. Granted this is only a review for the San Dimas location this isn't applicable to all locations. read more

Excellent hotel in all aspects. Super clean hotel rooms, and very modern looking. Bed also comfortable and customer service was friendly all the time. My parents have stayed her twice and each time consistent, excellent service and cleanliness. Excellent value. read more

My stay was only a few nights a few weeks ago, I was assigned to room 307 on the third floor. What I experienced during my stay was that of sheer embarrassment and disgust. The room smelled of dirty sweaty socks, mixed with pickle juice! I couldn't believe my eyes! The manager was told of my experience and his only response was; he knew there needed to be upgrades made??? Are you kidding me? I suggested they close the doors and renovate/gut the establishment immediately. I wouldn't recommend anyone to this location. I could go on and on but I'm sure you get the point. Please reconsider your stay. They wanted to COMP me a night to any ESA in California but I turned it down . That wasn't the nature of this call. I simply wanted to forewarn others. I wish I had been warned! read more

Extended Stay of San Dimas has the best front desk staff, all who go above and beyond to accommodate their guest before, during and even after check in. And it has been great consistent service every time I am a guest here. Exterior windows need attention. Other than that I highly recommend!! read more

Clean and comforting, rooms are nice and big; fridge, microwave, electric stove and sink with counter... I would giving them 5 stars but... Free Wifi is painly slow!! And the fridge is noisy as heck! Other than that nothing else... A little on the pricie side but I can look over it because the room was super clean. read more

Honestly, it's a very nice establishment. No frills but everything you'd expect and need. The majority of the staff are friendly, accommodating and welcoming. My gripe is with the employee "Iggy". This incredibly sassy little man had an encounter with my 67 year old mother who is the guest and her German Shepard service dog. While my mother was outside tending to her dog, Iggy was apparently approaching her. My mother's dog serves as her ears, her eyes, and her main form of defense. This dog is a registered K9. He was trained with police dogs to do one job and one job only, protect my mother at all costs. As this little man was approaching my mother, her dog, Tyler, ran up on Iggy. Now of course this gave the wee guy a fright but all he did was run and jump up. Though it can be frightening, this is behavior expected of most dogs. And again, Tyler was doing his job. Iggy has no reason to approach my mother anyways. Additionally, anyone who has ever approached a dog typically makes sure they have communicated their presence with the human owner. Iggy did not. That's on him. Nonetheless, the little guy was so gosh darn scared by the doggy (though he claims to be a dog owner ) that he called his boss and requested that my mother's "aggressive" service animal be removed from the premises. Now. I am currently in New York City. My mother called me absolutely hysterical. Completely sobbing. I was then tasked with calming her down. She asked that I speak to Iggy for her since she cannot hear, hence the overprotective dog . I called the front desk and Iggy promptly picked up. I tried to understand his point of view but honestly it was the same as my mother's, he had just decided the dog was aggressive. He at no point in time was sympathetic or expressed any real care for the situation. He clearly wanted to be rid of me from the moment he answered the phone but I persisted with a very pleasant attitude for as long as I possibly could. Eventually, his snarky remarks were enough and i hit him with a "sweetie". At which point he tried his very best to be condescending and disrespectful and called me "honey". He then hung up on me without another word. Regardless of how he felt about the dog, it is his job to be nice. The most important part of his job is to simply be a pleasant person. Iggy did not do his job today. Iggy failed miserably. read more

I really liked this place! I stayed here last Saturday and booked at last minute on Hotwire for $60 on a mystery deal! The lobby could use some light renovations as well as elevators, but the room was great. We had a full kitchen and it was a smoking room (3rd floor is smoking) yet it didn't smell at all. The bed was super comfy and we had a flat screen tv. The only thing that I would recommend is a pool and spa!!! I will be back here if I can catch another deal. read more

Came here sort just to get away. It's an ok establishment. It fulfills its purpose. You have a place to relax, sleep and use what you need to. Check in was quick. Passed by an onsite laundry facility on the way to our room. There's no coffee maker in the room. No dishes. So come prepared. They DO offer dish packages though so either bring your own or look into that. No Ice bucket. Ice trays in freezer though. The shampoo and lotion provided are tiny. But between the two of us here we've managed (one night stay). We brought our soap and lotion from home. The bed is decent. Here to sleep on. The linens are a bit warn. Nothing smelled bad. Our room was clean. Fridge has a sound but unnoticeable I think. It's a fridge. It runs. That's what they do. Didn't try the nuker (Microwave). There's a lot of shelving/drawer and counter/surface space throughout entire studio. I think we'll miss their free brekky because we don't want to get up yet. But I'm gonna go hit up the mc Donalds that's close by. It's practically next door. Or Carl's Jr. Hmm. Decisions. There's free wifi. It works fine for us. They offer to sell enhanced bandwidth for faster internet... We didn't need it. Just playing on our phones. Oh. I love the hot shower. Mainly because it's nice to take a nice warm/hot shower without interruptions. Bathroom is room. Toilet seems to be a low something or other flush type. Their outlets are convenient. Ok. Will update wth check out which is at 11am. read more

See all

This was the worst experience I have ever had. I will never go back and I wish that I could get my money back honestly. I walked into the lobby, to an empty desk and had to wait. I had just come off of a flight so I was exhausted. The poor guy in the front was working alone and was handling several tasks. When we got into the elevator it smelled like weed, but it's California so I've smelled weed before in hotels. Not this strong, but not the hotels fault. When I stepped onto my floor, it smelled like people have been smoking there for 20 years. When I walked into the room it smelled horrible! People obviously smoked here for years and nothing was ever shampooed or cleaned enough to rid the smell. The furniture was broken, TV stand chipped. Bathroom dirty, shower halfway broken. When I rolled back the comforter on the bed I found a few things. A toe nail clipping, like the actual toe nail, some long hair someone shed and stains on the sheets resembling food, like someone spilled a little sauce. It was DISGUSTING. I called other hotels and EVERY HOTEL WAS BOOKED because of the World Series. I left so fast it wasn't funny, and walked around target and other stores until another hotel had vacancy... the next day. The rooms look NOTHING like the pictures online. It's worse. read more

My husband and myself decided to book a hotel for us and our 2 small children ages 2 and 8 weeks for 4 nights while visiting his family. Now at $119+ a night (including rate changes they don't tell you about when booking) it's not a cheap stay, but we figured it's better than over crowding his family. I booked a room with 2 beds non smoking. They called it the executive suit! When we got to our room it was just disgusting! It smelled like a freaking ashtray! So my husband went down and asked for a different room. Of course they didn't have any available. They had a room with one bed and they could give us extra bedding, to sleeping the floor. So as late as it was we had to take it. When we got to our room no smokey smell yay, BUT it was dirty, small, the ac units knobs were broken and when we looked out our window we had the view into 2 other rooms which looked like people were living in. Needless to say the next day we left. They get the one star for refunding the 3 nights we didn't stay. BUYERS BEWARE read more

Had a quick emergency with the plumbing at my home and needed a place to stay for the night. I called and the lady I spoke to was so informative and smart ! It was a very easy process to get my room booked right away. My room was so comfortable and clean ! I will definitely be back again if needed. read more

Great place to stay. Always clean, smells good, polite staff.

Dirty, dingy, and the smell is unbelievable. I have yet to be impressed with any Extended Stay America that I've stayed at. The stench of musty carpet proliferates throughout the entire hotel, including both stairways. I could go on, but just dont stay here, and certainly not for any extended amounts of time. Also there was some rude manager/bouncer/unprofessional employee who makes me laugh...he was a jerk. Dont stay here. read more

This hotel gets five stars for two reasons. The two gentlemen that work the front desk.We arrived late at night on November 9. The gentleman working then was awesome. I wish I remembered his name. We are victims of the fire in Calabasas -we had to go as far as San Dimas to find a room. No kidding! He was so kind and patient. He explained everything to us and helped us with our luggage The next morning on the 10th,the gentleman that checked us out was also great. Just very helpful and sweet.That is very hard to find these days. The hotel itself was exactly what we needed. It wasn't fancy ,but it was clean with all your basic amenities. If I ever had to come back to San Dimas I will stay here on principle. It is hard to find such good employees. I hope whoever owns this hotel takes notice of that. And PS I have a small dog under 10 pounds I expected to be charged a fee.The gentleman at the front desk did not charge me because of our situation. That was very kind thing to do. When you're going through an emergency like we had ,every kindness is a blessing. read more

Meh. My reservation was messed up (probably expedias fault, not theirs) and the girl rushed to fix it. Finally made It to my room. I've seen two spiders, and a bunch of hair but I'm too tired to complain and have my room changed, and already feel weird that my reservation was messed up. I'll just stay somewhere else next time I'm in town. read more

No swimming pool no continental breakfast no dishes in the kitchen no ice machine no vending machines just a high rate no cups her dishes why they have a kitchenette they offer nothing to put your food on if you had any very disappointed and hungry I have to admit this is the first place I stayed at that has no ice machine they do offer ice trays in the in the refrigerator empty so this is very disappointing with a hungry girlfriend so please read the fine print read more

The one in Arcaida is better. The rooms smell and the Internet totally sucks. They shouldn't even be able to be in business with out providing acceptable Internet. read more

I hate writing bad reviews but our visit there this last Saturday was extremely unpleasant. Let's start off with the horrible smell of cigar upon entering a non smoking room, getting there to realize there's no cups spoons or coffeemaker which was ok so we called down to request it like we're supposedly supposed to do even though that is not on their website website shows these items already in there and they proceed to tell us we can come get it ourselves or wait an hour when they had time to bring it so that was very unprofessional. Then there were stains that we couldn't explain on the walls, ceiling in shower looks like it's had leaking problems, sink in bathroom and in bathtub will not drain it was pretty plugged my boyfriend had to fix it himself. Then at 5am whoever was in the room above us was slamming cabinets and making so much noise it woke us up and we couldn't go back to sleep. Their breakfast was basically nothing there wasn't even any small muffins when we got down there shortly after they started serving. We won't be staying there ever again not worth the money! read more

OK I just got out of here after a 3 month remodel now I don't feel I can really complain they took care of my needs. I have Bengal cats they don't do well out of the house so I think I only used room service twice. Since they only come once a week it wasn't a problem I just cleaned my room, but they always let me take as many towels, bedding, dish towels as well as endless plastic bags. My favorite was Ron he took care of us and was very professional. It wasn't my house and they have a lot of of cats outside but overall everyone was very nice. read more

Stayed here since we had an event in San Dimas and needed accommodation for 2 nights. It was perfect for our needs; clean, quiet and comfortable. Staff were very friendly and accommodating - we told the gentleman that checked us in that we would needed to leave before breakfast started the following morning, he led us to the store room and let us pick the items that we wanted. All in all, this was a perfectly comfortable no frills stay and above average in terms of the standard for a budget hotel. read more

5 stars! Me & my husband stayed here a few days shy of a week with an early check-out. No problems AT ALL. Front desk chick was super friendly & helpful. Rooms were very CLEAN & peaceful. Beds were your "average comfy". Laundry Room was convenient. Overall, Great place - Great location! Out of all the different Extended Stay hotels I've stayed at, this 1 is BY FAR the best. read more

The front desk guy was very nice. However the bed was so uncomfortable my back and neck hurt very bad and I couldn't sleep at all. I ended up canceling my plans and the second night. It was the worst bed i have ever tried to sleep in. I will not return to thos hotel. I will also advise people not to stay unless they like hard beds that will put you in pain all night. read more

I would not recommend this place at all! It's super old and the carpets are dirty in room as well as kitchen baseboards. One bed in room needed to be put out of its misery. The pillows were all different and put together. I was afraid their could be little unwelcome guest in the room once the lights went out. I should have turned around and checked out as soon as I opened the door and immediately smelt the stale stench in the air. Can't wait to get home and take a shower. read more

My room smells like dog piss. Wtf!!! What a crap hotel! Nothing special, and service is lack there of. Its not worst but not average for me. The beds are tiny(2 double) and they are hard as well as lumpy pillows.. The maids blocked the hallways and I had to push their carts out of our way 4 times. The internet was slow as heck , no hulu for us. Cant wait to go home to San Diego.... The hotel isnt horrible and it was clean with the exception of the stair ways. I would stay again if the price was good so obviously my issues are more about smell and Customer services. No one said hi or smiled, I heard it is a LA thing.. psssh read more

The guy at the front deck took at me when I walked in and said there are no rooms available even though I made my reservation three day prior. Wow read more

Only one star because the front desk people were nice. They need to clean; the hallways,the rooms, the elevator, staircases...It smelled like cigarettes. They just need to do a better job keeping things look decent and clean. Better linen. I think our sheets had cigarette holes. The air quality was also bad in the room read more

This place deserves all 5 stars from check in to check out they have been awesome clean room and staff is amazing. I 100% recommend staying here if your in the area the rates are decent but your getting exactly what you pay for. There's more than enough parking shopping near by food near by and the free complimentary breakfast to jump start your day fresh fruit fresh coffee good muffins tea if that's your pleasure. I love this place don't stay anywhere else in San Dimas I know I won't and once again I can't stress this enough the staff is amazing! read more

Pros: Price / Good location for freeway access, shopping, groceries, area colleges / Spacious, clean room / Kitchenette, fully stocked if you ask / Wifi / Free breakfast / Manager "Nicky" - she'll do whatever it takes to make it right! Cons: Breakfast is more of a sugary snack / Poor signage especially at night. Overall a great value & I would definitely stay there again! read more

We started booking this hotel from the car in Las Vegas through Priceline, we finished booking it in Barstow. Priceline tells you if you want a different size of bed or anything to call the Hotel. So we did. They told us they did not have a reservation. We went back to Priceline who assured us we did, three more times finally Priceline called the hotel and showed or told them how to see that we did have a room, thank-you Priceline. We did get a king size bed "for our trouble", but had a smoking room and did not want that. The check-in guy said the rooms you get are equal to the amount you pay. Nice exterior, WiFi was ok, room, breakfast, not really, there. Other people working at the desk were friendly and helped when we needed it. I was surprised when I called the front desk to tell them we are leaving the room for a few hours and could they get housekeeping to take care of the room like every other hotel. The desk said sure, but when we came back 9 hours later it had not been touched, I called and found out they only clean when you leave, except that was not mentioned when I asked, Next time we will be looking for a Marriott or alternative. read more

I don't typically write reviews good or bad but I thought I should share this just in case. The first thing I noticed in the room was a number of areas of damage, not a big deal. Additionally, the towels, sheets, bedding, etc., it all seemed dingy, again not a big deal. What was a big deal was the fact that I forgot some items in the bathroom, makeup, medicine, toiletries in geberal, shampoo, and conditioner. Unfortunately, I thought my husband had picked them up before he left but he didn't. I realized this at midnight-ish of the same day we checked out. As I needed those items for the morning, I went back to get them. Come to find out, my shampoo, conditioner, and toothpaste had been stolen, one can only assume by an employee. I was so disappointed. The guy at the front apologized and was very nice. I was told the manager would call me but they never did. So if you plan to stay at this location just be wary with your items. read more

Got two rooms here. One had a broken toilet and the air fan was loud the other had someone's hair all over the bathroom. Indication it had not been cleaned. This is the worst hotel/motel I have ever stayed at. The hallways are dirty and everywhere smells like smoke. The one star is only for the gentleman that helped us at the front desk. He was nice and obviously overworked. Management needs to change everything in that place. read more

If you have choices, do not choose this one. We stayed here two nights last summer because we were in the middle of moving and had our two dogs with us. Theirs was the only available hotel we could find that allowed dogs, so we decided on it. However, to our dismay, we realized we made a mistake. There were people hanging around the front of the hotel and parking lot at all times that resembled homeless persons or those you would find living in a half-way house. Walking through the lobby area & halls, we noticed it was dirty and musty-smelling. It looked like the carpets hadn't been vacuumed in awhile. Our room was dirty-looking and when we requested it be cleaned, were told they only clean the rooms about once a week! The sheets were stained, so we used our own blankets that we brought for our dogs so we wouldn't have to use the hotel's bedding. The breakfast was nothing to write home about -granola bars & instant oatmeal packets; the only good thing about the breakfast was the orange juice and maybe the coffee. Pay the extra $$ and stay somewhere else. read more