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    Vanllee Hotel & Suites

    2.8 (307 reviews)

    Services - Vanllee Hotel & Suites

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    On-site management services

    Venue rental

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    Recommended Reviews - Vanllee Hotel & Suites

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    Hotel notice

    This place is closed for business with no notice. I had booked this place 2 months in advance. Booked thru agoda from kayak site. Still fighting for a refund because they want to charge 100% cancellation for a hotel that is no longer in service on their site for booking. Stay away. Where is the 0 star option.

    Disgusting. Was there 5 minutes and found a dead cockroach in the refrigerator alive one in the bathroom I checked out after putting down $200 as a security deposit and paying 400 and something dollars to stay there for three nights right away. I'm trying to get my money back, nobody can reach them. They're unreachable completely the properties. Disgusting. The staff are idiots. Do not stay here you've been warned. It is disgusting.

    Dirty curtains, stains everywhere

    Horrible service do NOT let the nice look on the outside fool you!!! Room was big yes, but DIRTY! Plus no tv!! Called about it they didn't even know what to say about that, asked to be moved and they said yes they would help, then they get customers so can't help me at all and then say we're busy call back later at 12:30am so checking out the room they're someone else's hair on the bed , dead roach , urine on the wall ! No bathroom door?! Called back immediately after seeing all of this then got told we gotta wait till 7am for the manager! Well can't even sleep because how cold it is because the heater doesn't work at all! So 7am comes and no manager till 10 am call back and the manager is soo busy can't get a call back keep calling and getting different answers. $200 for damages prepaid ?! When there's nothing in the room worth that !! Zero stars

    This is the worst hotel in town. It's incredibly dirty and gross. Everything about this place is dirty. Cigarette smoke stink.. I only needed it for the day for business purposes. I would never stay the night. Bugs everywhere dirt everywhere. What a disaster.

    pubes and soap stuck to wall
    Morgan B.

    The place looks great in the lobby.. then when I got to the room the sheets were stained - so I changed rooms. Next room had pubes and soap stuck to the wall and it stunk of cigarettes.. rooms are so basic and things are so old and broken.. NOT CLEAN AT ALL - People are living there by the looks. My work colleagues room was also awful and his AC only blew hot air. I wouldn't stay here unless you paid no more than $20 for the room. Gross... don't!

    Animal feces
    Ruby W.

    My overall experience? I was Catfished !! In a time where my visit was for my dad in ICU at Kaiser Baldwin PK. This place was broken down and dangerously unsanitary. Had to move rooms the night we checked in. To another room with no phone, dirty and filled hidden trash and animal feces.( I called and complained and it fell on deaf ears!! Throughout our stay we could not get towel service( after calling 5 times through multiple days. Unapologeticly filthy inside and outside. I asked that I wouldn't be back to a overwhelming dirty room with a pleasant request. It got progesseably worst. To the point we had to reuse dirty towels. They offered breakfast on their package and it was a bad experience with unsafe food conditions, that I have pictures to document. The last day I had enough after spending 10 hours at the hospital coming back to a dirty room , no towels to take a shower and clean up. I attempted to speak with the front desk face to face and was treated like i was Non existent. And was given a towel to get out of their hair. I will NEVER ! stay there or recommend this place to anyone. Sad that I had this added to the stress of my dying family.

    Always have your deadbolt locked
    Spencer W.

    DO NOT STAY HERE!!!!! If I could give 0 stars I would so first off, reviews from this place are way higher than they should be on booking sites, not sure how in the world that is. This is the absolute sh*tiest hotel experience I have ever had in my life. There are no pros, seriously, do whatever you can do to stay a 1/4 mile down the road at a hotel where you won't stay a night in fear and not have A/C. Friday night/Saturday morning I woke up at 1:45 in the morning to my door hitting the deadbolt lock numerous times. Upon waking up I found the door ajar and when I looked out the window I saw a car leaving in a hurry. I spent the next 3 hours with the local Covina police department. While walking to the room the Police officers asked why the h*ll I was staying here, to imply that if you know the area avoid this place at all costs. Once getting back to the room I saw that somebody tried to pry my door open. to see this was pretty terrifying. I checked out early, due to obvious reasons follow up with the hotel - Mr. Tong, refunded me one night and offered 50% on future stays for the inconvenience of somebody drunk"Knocking" at my door, absolute insanity. The professionalism of the emails back and forth from the hotel have been on the level of dealing with uneducated lemmings. 50% off and an upgrade to a suite!!!!!! oh man I can't wait to come back and actually get stabbed!!!! Also, there are long term residents living here, numerous windows are broken around the grounds, heavy graffiti and tags etched in the elevators, numerous areas smell like urine, a heavy list of features to be a hotel on skid row. While walking Police back to my room so they could investigate the door that was damaged, the amount of people awake and walking around the hotel grounds at 3AM proved that it wasn't the best place to stay. If you value your safety do NOT stay here!!!!

    Room with the issues, leaking toilet, roaches.
    Nique S.

    If I could give 0 stars I would. Horrible place, horrible service. I emailed pictures to Mr. Davis Tong (sales manager) and Mr. George (Some form of manager) and only Mr. Tong replied with an offer of 20% discount on a next stay and an upgrade to an executive suite. I should not be forced to stay here to get compensation. This hotel should inform guests that they have roaches. Had we known, we would have not booked to stay here. The girl working the desk was no help either. She only referred me to the 2 I mentioned above. Breakfast is not very good (video attached). They also had dog crap going up the ramp to get in. The front desk person acted like it wasn't her problem. Nasty place. I would not recommend or ever go back.

    There was no banquet room or steakhouse, no ice machine, and breakfast with the other direction.

    My friend and I stayed at the Vanllee Hotel in Covina CA, in room 206 from 9/25 to 10/1. Our stay at this hotel was not pleasant to say the least. I have tried contacting the manager twice and no response. 1. For starters, the AC was not working most of the time we were there. The first time I talked to someone at the front desk, I was told it was the whole building, which it did eventually come back on, The second time, I was told that maintenance would come up and check. We waited all afternoon/evening, and no one showed up. AC eventually came on the next day at some point. After that, it was out again. The next day I complained about the AC not working once again, I was told it that the whole building. That night my friend ended up getting a severe asthma attack and almost called for an ambulance because the room was so hot and stuffy (even with the window and door open at night). Monday, our room got up to 80 degrees and we had to leave to go somewhere, just to get away from the heat. Thankfully the AC was working again before we had to check out the next morning. 2. The internet was spotty at best. I brought my laptop for work and was not able to do much at all because the signal was so weak that my computer (and both our cell phones) kept bounding off the signal. Or it would connect to the Wi-Fi, but there was no internet. 3. The hot tub was not working, which we were really looking forward to, and was partly why we chose this hotel. 4. Turns out the in-house restaurant is not open. According to the website, it's still there and functional, so we planned to eat there when we arrived that evening. We ended up having to get an Uber to go somewhere else. 5. All the signs and plaques around the building are wrong and outdated. We walked all over the second floor looking for the vending machines, ice machines, and where the laundry machines were. Couldn't find anything. We ended up washing some clothes in the sink. 6. The alarm in our room went off twice for several seconds one day, no idea why. I'm just glad it wasn't while we were trying to sleep. 7. The guy who has the gift shop in the lobby burns incense every day, and my friend and I are allergic to smoke (which triggers asthma attacks). We had to hold our breath and make it to the elevator every evening. Not sure if that violates the California Indoor Clean Air Act. 8. We are thankful there was some semblance of a breakfast, but it was minimal at best. It shows that little effort or care was given, and not very welcoming. 9. I liked that there was a computer desk for me to use, but I had to ask for a chair since there wasn't one in the room. One was found and eventually brought up. We also have some suggestions: - a non-slip mat in the shower. - towel racks or hooks in the bathroom would be helpful. - a door handle for the bathroom door- it was very difficult to open and close it, especially with severe arthritis.

    Hotel Lobby very beautiful
    Vanessa A.

    I'll just list my personal pros and cons Pros: good price point, nice location, the vibe is like a Spanish villa with plenty of trees, the lobby area I find to be classic beautiful, rooms are spacious, free breakfast, has a convenience store in the lobby with gifts, food, and toiletries ($5 minimum on card purchases) Cons: This was a big one for me!!!! The free wifi DOES NOT WORK! I was here for 3 nights and could not use it once to stream movies or anything with the internet. Lots of places around the hotel had the yellow DO NOT ENTER Tape that brought down the beauty of this hotel. The breakfast is free but it's only bagels, coffee, cereal, and room temperature juice/milk. Would I stay here again? Maybe... it would depend on my budget though.

    Here you see some crap food. Cereal with half frozen milk. White bread not toasted because the toasters were broken. Sausage.

    I'd give it 5 but the breakfast was trash. White bread with broken toasters and sausage with cold cereal. The hotel is a little dinged up but it's pretty. Customer service 10/10. They should not have breakfast there and not advertise they have it.

    Trash mattresses
    Connie S.

    The worst hotel ever. Everything is breaking apart , they had excuses for everything. Manager wasn't near to be found or get a hold of. Used towels with blood stains , blond hairs in tub , no ac , because the weather Change ?! In other words the ac was out of order , sweat all night! Horrible experience. save yourself the headache and go somewhere else, anywhere but here. The place is old and unkept and as not been touched in years. With build up dust and building decaying everywhere from the bathrooms to the outside stairs.

    My aunt and mother-in-law stayed in the 2 rooms next to us and they had nicely remodeled bathrooms. Unbelievable.

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    Nice hotel good service friendly people all around good place to stay nice atmosphere

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    Ask the Community - Vanllee Hotel & Suites

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    The nicest Hampton I've ever stayed at! So clean!!!!! The staff was always around cleaning and…read moregardening and keeping everything nice. A security gard walked around at night so parking was safe. House keeper did a great job and the lady that took care of the included breakfast was doing an amazing job keeping things nice. We would stay again!!

    Serious Safety and Service Issues - Not What I Expect From Hilton…read more My husband and I stayed here using his Diamond account, and the experience was troubling enough that I feel obligated to warn other travelers, especially families. 1. Noise & A Sleepless Night We specifically requested a "quiet room" in our reservation note because we had an 8‑hour drive ahead during a winter storm. Despite this, we were placed on the 1st floor next to a heavy exit door that slammed loudly starting at 4:00 AM. At 5:35 AM, I went to the lobby to ask for earplugs or a room change. The night auditor appeared to be dozing and was initially unresponsive. When I finally got his attention and told him about the noise and my reservation note, he was dismissive, stating we should have requested a change earlier, such as when we first woke up at 4:00 AM. He offered no earplugs or assistance and said nothing could be done until a manager arrived at 9:00 AM. 2. Troubling Discrepancies & Billing Errors At 8:30 AM, we spoke with another staff member about the morning's events. Shockingly, she told us our reservation note did NOT include a quiet-room request. Instead, she claimed the internal notes we put in were "lower floor and away from elevator"--requests we absolutely never made. While the latter part of the note about payment methods was still visible to her, seeing our "Quiet room" request vanish and be replaced by different notes was incredibly unsettling. When I questioned this discrepancy and expressed my disappointment in the night auditor's behavior, she labeled me as "aggressive" for simply trying to understand what happened. Furthermore, when we checked out at 10:00 AM, I asked for a receipt with a zero balance for my stay with the payment cards listed because I was worried that the payments wouldn't be handled as promised. She insisted that she could only print out the folio as is--one that showed that we still owed the hotel for the night. She claimed she saw the payment arrangement put in by the check-in staff and that the balance would be "handled accordingly." Despite this, they mishandled the charges, and it took us another hour on the phone later to get the payment settled. 3. Customer Service Breakdown Between the lack of sleep, the unresponsive night staff, the unexplained changes to our reservation notes, and the hostile tone we received, we felt completely dismissed. My husband spent hours with Hilton Corporate trying to get answers. Ultimately, corporate forced us to choose between a standard room refund or points for the night, with zero acknowledgment of the staff conduct or the compromised reservation notes. Bottom Line I have always trusted the Hilton brand, but this stay left our family feeling uncomfortable, unsafe, and unheard. I strongly urge management to review their overnight staff procedures and system integrity so no other guests experience this.

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    Right next to the 10 Freeway so bring your ear plugs if you want to get some sleep…read more While the facility looks old, inside the rooms, it was clean. Nothing special except within walking distance of In & Out Burgers. Breakfast is not bad for complementary. Waffles, bagels, cereals, yogurts, Danish rolls, coffee, juice. Budget pricing $135 weekend price for us.

    Home2 Suites by Hilton Azusa

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    Vanllee Hotel & Suites - hotels - Updated June 2026

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