I had a terrible experience here at San Dimas. Worst hotel experience ever. I checked in with my family three of us on Monday August 8. We planned to stay for a month all the terrible things happened. Not saying that there was damaged toilet, holes on the blankets. On Tuesday we heard loud construction noises and we went downstairs and check that the hotel was under construction. The noise was as if it was next to me, causing me not able to take a nap. Nobody informed us that there were gonna be a construction when we checked in! And in the afternoon when I was using the toilet the lights just went off. We called front desk and figure out that the maintenance guy is off, leaving us a bathroom without lights. Then the next day in the morning when my mom using the bathroom, she saw the bathroom counter was flooded. Later we called the maintenance and figure out that the bathroom ceiling was leaking. All of our toothbrush, and all of my mom's cosmetics was all damaged with unknown liquid. Thursday, which is the next day in the morning, I was taking a bath. Suddenly my mom asked me to stop because the front desk called saying that it was leaking underneath us, telling me to take a shower instead, which i did. Same day at night I decided to take another shower before I go to bed. While I was shampooing my hair my mom asked me to stop immediately because the front desk told us that it was leaking again and that we will have to pay for all the damage if we were to continue showing. So I had to stop showing and go to the sink and rinse off the soap on my hair! We are here for vacation and this is what we get? Terrible attitude while asking us to stop showering? This is ridiculous! Everything I said is 100percent truth. We decided to move out tomorrow! I hope I can get a reasonable response. read more