Best storage place in the area hands down! I've been here about a year now and the facility is…read morealways clean and secure, and the staff is always super friendly and helpful. Griffin's customer service is unmatched and he always goes above and beyond for the customer. He went out of his way to make sure my rate is as good as possible, and is always there to help when needed. Keep up the great work guys!

After 3 months of being a renter, I was notified that my monthly rental was going to increase. In…read moreprincipal, that seems like a bait n switch. Contacted Co to better understand matter and to see what steps I can take to lock in rate to ensure this doesn't happen again next mo, for example, and the next month and so on. Was.told I agreed to this when executing contract BUT by pre-paying a years worth of rental there's a better CHANCE (note, better CHANCE not definite) that rate won't increase again prior to next 9 mos. I recognize I executed contract so my fault for not reading the fine print BUT still seems shifty thus warranting a 2 star. That said, facility is clean.

Extra Space Storage off Bestgate Road in Annapolis served my storage needs well. Friendly staff,…read moreconvenient location, climate controlled, and very secure are the greatest attributes.

I've been using Extra Space Storage for over 20 years. The…read morepeople who work there are always friendly and the units are clean and well secured. My only gripe is that they get you in with a free month then raise rates within a few months And then keep raising them every few months so for long-term renters the monthly cost is always going up. It irks me that as a long-term renter, I'm paying so much more as a valued customer than someone coming off the street renting for the first time. There should be a long term renter discount.

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

In two years, my 10x25 unit went from $180 to $440. I would avoid Public Storage in general.read more

Raised my rent from $140 to $335 in 5 years. Went there today and I guess I am also supposed to…read morelandscape so I can get into my unit.

Chris was great! He was professional and very helpful. He helped get some issues resolved in a…read moretimely manner and his customer service was exemplary - second to none.

The good part is that the facility works pretty well (although bathroom is icky) & there are always…read morea few carts that haven't been locked in someone's storage init. They are extremely good about alerting you when payment is due & never have any hiccups about collecting the rent. The exponentially bad part is that monthly rent increase every year, a little at first, and more & more each year after they know you are comfortable. In 10 years, ours went from ~$250 to ~$700. Worst part is that they do not refund anything, even if you're only 2 days into the month you just paid for. Extra Space Storage does pro-rate a refund, so you might want to compare.

Jennifer was awesome! Nice and helpful as well as time efficient. I was greeted as soon as I walked…read morein as well. She showed me two different units that were the same size but different layout and let me pick what I liked best. The temperature there was perfect and the facility was clean.

If giving this place less than zero stars were an option, that would be my selection when asked to…read morerate them. In between transitions of a move following my rental that I was moving into falling through a few days short of our move-in date, I had little to no choice but to get a storage unit for basically every item that I owned. Easy storage was running a promotion offering "one month free rent" on their units. I rented two units from them in a period of three days, and neither time was I informed that they go by calendar date not my anniversary date as far as when the "free period" on the unit starts and stops. I will take some responsibility as far as my involvement because the first time I went in I was in a rush to get to work and just asked to sign the paperwork and please be informed of anything imperative about the agreement. I was impressed that I was in and out within five minutes, But now I see why. So for a unit I have had less than two months this facility is trying to charge me $800 due to late fees and storage facility fees. I also signed up for a duplicate unit a few days later and the girl who signed me up the second time told me all of the rental agreements are the same and I would be getting the same one months free as I did on my previous unit. All in all I got less than a month free from both of the units combined. Being a mother expecting her third child in less than a month and will not be receiving any type of maternity leave pay, spending that kind of money just to get my own things back is impossible, and seems a little outrageous and unattainable for damn near anyone. I have called and talked to customer service as well as supervisors for this business all of which were extremely unaccommodating, and essentially blamed me for not taking the time to read the entire rental agreement. They do not offer any sort of payment plans, and also informed me if I don't pay the $800 within the next day they will be tacking on $200 more to the current amount for additional late fees. I had also rented a unit at extra space in Arnold same size unit, which is costing me $60 a month, and they have been wonderful. This place even though it may appear to be great, is an absolute rip off with hands-down the worst customer service I have ever experienced in my life. So beware of any promotional offers they are running as they clearly are a gimmick to get you in the door and charge insane prices thereafter. The customer service is just as piss poor as the pricing on the units themselves. I am grossly disappointed and extremely regretful for ever extending my business to this company at the Arnold location. I would absolutely recommend any other storage facility before giving your business to these people. What a joke.

Elevators were barely operational on 2 separate visits. Snow was not cleared by entry door…read moreadequately. Bathrooms are always locked. No one is ever onsite to assist.

the worst customer service ever never returns calls…read more lied about my account proven by his co workers and supervisor I'll never ever ever rent from PS again rent goes up every 3 months without notice thecDM of this location is rude no customer support at all