The best storage company this side of the Mississippi! Extremely convenient and the most affordable…read moreprices in the Austin Area. I wish I had more stuff to store 5/5, highly recommend to friends!!!!!

On-site resident manager Mark I old Austin. Very helpful and no random monthly increases. DRIVE UP…read moreACCESS to all units was what sold me.

Rats and DROPPINGS in my inside unit, went from a $92/mo 7x10 to them almost doubling that in a…read morespan of less than a year. They changed the lock on the door to get to my unit inside at one point and no one notified me, customer service line couldn't help, manager didn't answer so couldn't access my stuff until I finally saw someone at the office for like an hour. To top it all off they have crazy lately fees for like $80 and try to auction your stuff if youre less than 30 days late. Moving out in a week don't go here!!!

Overall, there's not tons of difference between storage facilities. Some like this one look more…read morerun down or shady, but that's pretty standard. The issue is that 3 months in, they tripled my price. I called the manager and left 2 voicemails without a return call. Nobody answers the phone and the office has boarded up windows. Not sure which staff member people are talking about as I see nobody there the times I have been there. Granted I have only visited 4 or 5 times. I will be moving out.

After researching several storage facilities in my immediate area, I found this one just right…read morearound the corner from me! Sure, the convenience factor was huge, but the place itself is clean and well-kept, feels very secure and doesn't LOOK as though it's 15 years old! A plus was the Manager, CJ. She could not have been more efficient, professional, kind and knew her stuff. Thanks for a great experience!

Friendly staff. helpful and courteous…read more I do not like having my rate more than double after 6 months of loading up the unit. But that's the standard business practice for storage facilities I guess.

So many BIG BOX commercial storage companies have moved into this lovely town that it's impossible…read moreto keep count. Oak Hill Mini's Storage is a nice throw back to simpler times. You get to talk to real people who have been working there for years and years. It feels family owned and family run which makes this experience feel secure. Easy to get in and easy to get out and I for one will do business with them again.

I love this place! I just drive up to my unit, and unpack. I can get it all done in a few minutes…read more Last year I rented at one of the big box places, and by the time I loaded the dolly, got onto the elevator, and crossed to the other side on the fourth floor, I had already spent 20 minutes. I had seen Oak Hill Minis for years but never stopped by because it looked old. I wish I had checked it out earlier. The units are clean and safe, and the customer service is excellent and friendly.

Security Self Storage N Lamar! Do Not Store Your Stuff There! The Office Is Always Closed! They…read moreNEVER Answe The Phone Nor Do They Return Email Or Phone Calls! The Property Has Homeless People Wandering The Property At All Hours Of The Night.Ti Which They Deny And Do Nothing About! All The Reviews About Lock Outs Are True As Well! They Locked my Unit Then Went On Vacation! I Was Locked out of my Unit For An Entire Week Because No One Was There To Take My Payment! They Then Wanted To Charge Me Late Fees For The Week They Were Not There To Take My Payment! I Called Corporate And They Agreed I Needed To Pay Late Fees For The Week No One Was There To Take My Payment! They Threatened To Sell My Stuff If Those Late Payments Were Not Paid That Day!!!! Don't Get A Unit There!!!!

This was my first, and will probably be my last experience of using an outdoor climate-controlled…read morestorage unit. My intention with this review is to inform you of things I've learned from using Security Self Storage on S. Lamar. 1. I chose this particular facility because the location was convenient for me and the rates were lower than an indoor climate-controlled storage unit. **What I've learned is that outdoor storage units are more open and accessible to vermin and mold. This means your items can be chewed on and scratched up by critters (rats can file down their teeth by chewing on the corners of pieces of wood, like your furniture!). 2. This storage facility requires you to buy your first month of insurance from Xercor (Old Republic Insurance Company), which is self storage tenant insurance. The premium is $10 per month. After the 1st month of using Xercor, you have the option to switch to any personal insurance you may have. **Xercor is there to give you a false sense of security for your belongings. If you file a claim, don't count on them doing anything except giving you the runaround and requiring lots of repeated work from you. It took me months to get through their process and had to send my claim (paperwork & photos) 3x before they could even find them (I eventually had to send my paperwork by "snail-mail" & suggest they check their spam folder for my photos -- which they eventually found) only to tell me that "the burden of proof has not been met". I was also told I did not follow the appropriate step of contacting the facility manager first -- which is not true. It's the 1st thing I did (I pulled up my cell phone record to show the exact date & time). I had spoke with the assistant manager, who told me to contact Xercor. Both Xercor & the facility manager (who I was able to speak with once she was back from vacation) used that infamous non-sequitur reasoning of "well, no one else has reported that". So I guess that means I'm lying? Not everyone is willing to or has the time for this level of hassle. Unfortunately, there's not much a consumer can do except for filing a complaint and a review. 3. Spend the extra money for an INDOOR facility (NOT AN OUTDOOR) - SERIOUSLY!!! I know moving/storage can be costly, but we had thousands of dollars worth of items negatively impacted. Even if Xercor had approved my claim, the coverage is up to $400 (after a $100 deductible). Here's what Xercor's marketing team came up with for their brochure: "Peace of Mind - It is convenient. Your belongings are covered the moment you elect coverage and pay your premium." Such a joke!!

The Good: :: it's a local franchise!…read more :: extremely easy to get set up with a box for dropoff and pickup :: lots of options (they store the box for you, you can store the box on your property, etc) :: very nice guys, very helpful and professional :: box was very clean and in good shape...can be locked as well! you have to provide your own lock or the company also sells locks if you need one :: great comms via email and text on updates, ETAs, etc :: reasonable pricing The Bad: :: none The Ugly: :: none Would I use them again? 100% yes! Love the ease of scheduling things and having the dropoff/pickup done so quickly and efficiently

Name says it all...Stash N Go Storage...... I am 75 years old and have used storage units many…read moretimes. This was the easiest process to rent a unit. It is all online. I got my lock code for gate 1234. I open the chain-link gate. Drove down to my outside locker (all lockers are outside), new doors have been installed so it was easy to open. Inside was my own lock with 2 keys. I had the combination lock put on by location. Removed the building lock and put it a lock box outside. Now I have my own key lock. The unit was very clean and tall for stacking up high. If you are looking for a place that is very reasonable in cost, outside drive up clean storage, and do it all online. Stash N Go is a Winner

Worst experience I've ever had as they are posted , quickly erasing giving a false repression of…read morethe business It is clear they are scrubbing , claims of theft Jamie P. ( erased) theft & bad reviews Multiple users reviews are erased , allegedly demonstrating the conspiracy to defraud, rob and victimize customer's through Nina Estes , Gerard Zimmer Had a similar issue call 206.496.3336

If I could give this business a zero, I gladly would! We've had cross country moves that were…read moresmoother and more professional than this short distance move. My husband and I decided to hire this crew based on their Yelp reviews and what a total disaster it was. Avoid like the plague!!!! If you're looking for affordable movers, AKA UNPROFESSIONAL and CHEAP, then by all means go for it. Truthfully, I don't even know where to begin. - First off, what crew shows up to move you during COVID-19 WITHOUT A MASK?!? I'm sorry, but that is UNACCEPTABLE! That should have been the first warning sign. - We were promised a crew of 4, yet only 3 showed up. Myra the office manager is a terrible communicator and never reached out to confirm times, as this was supposed to be a multi-day move. We had to continuously be the ones to reach out and confirm appointment times. Frustratingly, she had a different story to tell than the crew manager who was on site. Conflicting messages were shared all across. HIGHLY UNPROFESSIONAL! - 75% of crew was highly unprofessional and uninterested in working. Literally, every request we had (by the way, nothing out of the ordinary, we've moved quite a bit and know a thing or two about moving protocol, like putting down runners to protect the flooring - duh!) from small to large, was a no. Yet another red flag. They even had the decency to make snarky remarks. The team lead even threatened me at one point that he was going to "walk out and not finish the job" after I voiced my concerns. Talk about disrespectful, you're not talking to your friend here, pal. I'm sorry - I'm the customer here, and customer service and politeness used to mean something once upon a time. Oh wait, it still does with professional companies! - They had stated that the mattresses would be covered and protected during transport, NOT the case. Our mattress arrived filthy and unprotected. - The icing on the cake was when the crew never showed up on the 3rd day, at the agreed upon time. We called the office number, no luck. No emergency contact was provided. We called the previous crew and were rudely hung up on. No explanation. No call until FOUR HOURS later. Mind you, most of the big furniture pieces were still left unpacked and unmoved. Desperate to get out on time, we hired another company to finish the job and thank god we did because not in a million years would I want to deal with this business in any capacity again! Please find yourself a moving company who is willing and eager to go above and beyond to make an already stressful situation somewhat bearable with courtesy and respect. Edited to add response to business owner: with all due respect, it speaks volumes that you are blaming everything on the customer and have not once apologized for the conduct of your extremely UNPROFESSIONAL CREW or your shortcomings. In any case, I'm glad that other options exist because, rest assured you will never earn my business again.

The movers themselves do a wonderful job, however, if Mayra or whoever screws up the billing, your…read moreliable and she is extremely rude after the fact. Our quote said 2 movers, they showed up with 3. The numbers on what they showed us on site was for 2 but their "swiper was broken." Things happen. Whatever. We tipped fat as common courtesy and etiquette because the guys were awesome. Didn't think much of it during the move because it was all kosher plus I'm dealing with the stress of the move itself. On our credit card, we got charged incorrectly and waaaayyy over the quote and what we signed for when the guys completed the job. We called Mayra and she was unprofessional and disrespectful. "Not our problem, 3 movers arrived and thats what your paying for." Fact of the matter is, we didn't ask for 3 and 3 showed up. Was there an option for the 3rd guy to just sit and watch? Did we sign paperwork agreeing to 3 movers which we didn't need? Answer is no. Take this review for what it is. Other negative reviews revolve around billing issues as well. Be very careful. When we disputed the difference, not the full charge, because that is not right, a magical document with scribble appeared showing we agreed to three movers.