FED EX EMPLOYEES STOLE MY SONS IPHONE. I am submitting this complaint and request for immediate…read moreinvestigation regarding a stolen package delivered by FedEx on 12/19/2025, following a failed delivery attempt on 12/18/2025. On 12/18/2025, a FedEx delivery driver (distinctive facial tattoos; photographs from footage attached) attempted to deliver a Verizon shipment containing a new iPhone valued at over $1,200 to my residence in Oak Hills, CA 92344. We were not home at the time. Our home surveillance footage clearly shows the driver in possession of a package in normal, intact condition, with no visible signs of damage or tampering. The driver left with the package and left a delivery notice. The notice later blew off the door, and I was unaware of the attempted delivery until after the subsequent incident. On 12/19/2025, the same driver returned with the package. At this time, the box was extremely light and clearly tampered with--the tape was partially detached, the box improperly folded, and the condition was materially different from what is shown in the surveillance footage from the prior day. Photographs of the altered condition are attached. Upon arrival, the driver initially attempted to obtain a signature from my 12-year-old daughter. I asked what I was being asked to sign for, noting that the package felt unusually light. The driver encouraged me to sign, stating that packages like this require signatures due to fraud and that he delivers light packages requiring signatures all the time. The Verizon labeling was not visible. Relying on his statements, I signed and immediately brought the package inside. Upon opening it, I discovered the box was empty, containing only packing paper and a Verizon receipt for the iPhone. I immediately confronted the driver before he left the property and informed him that the package was empty. During this interaction, he repeatedly referenced widespread theft and "shady activity" at the Bloomington facility, stating that many workers there steal packages. He stated because I had opened the package, I would need to resolve the issue directly with Verizon and that there was "nothing he could do." It has been a world of trouble attempting to replace this phone. Given the circumstances, I find it highly concerning that: The same driver handled the package on both days He was aware of the package's original intact condition He attempted to secure a signature for a clearly empty and tampered package He failed to disclose the obvious condition of the package He openly acknowledged systemic theft at the facility where he works At a minimum, the driver knew the package had been tampered with and failed to follow proper protocol. There is also a reasonable basis to suspect his direct involvement. He also submitted a photo of a note left on my door the day before, as the proof photo of delivery... not the ripped open package. This package was the only Christmas gift my son was receiving. As a result of this incident, I have spent hours dealing with FedEx, Verizon, and the Sheriff's Department. A criminal report has been filed and BBB complaint as well. I have been relentlessly pursing Verizon's through investigation into the matter as well. According to them they have knowledge the package never left the truck and will be holding those responsible accountable as well and requesting footage from the truck. I will be making sure someone is held accountable for this and will post everywhere and anywhere I can since I can't get ahold of anyone at the Bloomington facility

Very shady stuff going on at this location. Orders constantly getting "lost"…read morecode for stolen.

The people here are always friendly. They offer a lot of different services like banners, notary,…read moreand shipping It's nice having a place like this in the neighborhood

Unfortunately, they often have closed early during what should be their normal business hours. The…read moremanager, Andy, has been rather rude when inquiring about packages. When I called to ask about Andy, he told me I can either "come up here, or go" as in get off the phone. And this isn't the first time he has acted rudely to me, or to others I've seen. The store is often unorganized, and not all the packages get scanned in sometimes. There have been occasions where I, and other customers of this place have shown up during business hours, and not on any holiday, and the store is closed. I have received other peoples mail/packages. I don't recommend this PO Box for these reasons, and again, poor management. I do not appreciate the manager, Andy, and his rude behavior towards me. Unprofessional. I would encourage spending your money at another PO Box.

5 stars on customer service for front desk Martin very helpful And nice answered all my…read morequestions and dedicated his time NOW 3 stars on property not so clean in the unit and No lights !! inside units :( there was one unit with the Sheetrock coming off needed to be screwed back lol I seen thur someone else unit there things. Not good but very good prices so I'm a renter "tip" bring a lock u save $21

Ive been locked out of my storage multiple times, threatened and ultimately dissatisfied with…read morepublic storage. My bill is current and I'm still not gaining access to my unit. Please avoid renting space here, it's more of a hassle than a privilege.

Moved as promised. The crew took very good care of my belongings, disassemble and reassemble as…read moreneed. Finished within the charged windows given to me. Very happy with the time, cost and the xare given. Will use again in the future and would highly recommend to anyone needing honest movers. Shout out to Ivan, Bernardo and Ricky.

The move went easier than I anticipated. Ivan and Kevin showed up on time and in record time…read moreloaded the truck and we were on our way. Their attention to detail and care of the items being moved was noticed and appreciated throughout the move. I would definitely use this company again but more specifically I would want Ivan and Kevin to conduct the move. Additional note, they worked awesome together and provided a service.. flawless , always accommodating and professional.

The absolute best movers! We were amazed by energy these guys had. They were professional, upbeat…read moreand positive. Nothing was broken or damaged in the move. I will never move without hiring this company to move. 10 stars if possible!!!!

This moving company is excellent. The owner is Moses. His staff and himself are excellent…read more Respectful, professional and at a fair price. Moses is the owner of the company and we highly recommend him to move anybody in the area. He moved my sister from Highland to Sun City and if I ever need to move again, I will definitely use this moving company. Thank you Moses and your staff for making a difficult time. Much much easier, 10 Stars

Do not, I repeat do not rent here. When I moved in they gave me a rate of $96 and within 3 months…read moremy rent has gone up to $169!!! When I call to discuss my rent rate they say it's due to market rates. Which is crazy because they use low rates to bring customers in and once they are moved in the jack up the cost. I've tried to get ahold of the area manager for over 2 weeks and they are "not available" and let me know they will return my call. And yet, no returned call. I've also submitted an inquiry online and no response to that either. Only reason I haven't moved out is because I don't have the man power to move all my stuff all over but as soon as I do I am leaving this facility and never looking back. Don't do business with this company.

This place went to shit ! We moved out the rest of our stuff and never will rent a storage here…read moreagain. New person that works there don't know anything to what's going on. My lock was broken and stuff was missing. Beware!

My experience at the UPS in Kendall was great! The workers were very helpful and patient. I needed…read moreto fax some documents and they were very helpful in showing me how to do it correctly. I definitely would come to this UPS again!

very helpful and resourceful great customer service. Was kinda confused and Richa helped me to the…read morepoint I understood what needed to be done so I appreciate her patience and knowledge