Complete review uploaded in the pictures.
We were so busy with the move to the new home and errands that we finally settled and have time to sit down and write this 1,000% accurate and honest review before the new year begins!
From the quote inquiry started on July 21, 2025, to service completed on September 25, 2025, we ordered both moving services: the first on September 11 and the second on September 25, beginning with a joyful conversation that ended in a nightmare: an unpleasant and terrifying experience, and all.
Mr. Marius Cezar, General Manager of Two Men and A Truck, Fontana, CA, cannot own his mistakes; he intimidated me and intimidated us, and forced us to pay upfront due to his so-called "Payment Integrity." Mr. Marius Cezar did not follow up on the initial email confirming the loading, unloading, and delivery payment timeframe, nor did he provide the different hourly rate in advance.
I am handicapped due to permanent injuries. We requested quotes from several moving truck companies to get the best price, so we can better budget. Because the different rate of $185/hour was neither estimated nor disclosed in the email quote. The initial rate was only $135/hour (Mr. Marius Cezar), and we both agreed. After completing the first service, one of our appliances (a brand-new Samsung refrigerator) was damaged (dented on the side of the edge). And the price per hour was totally different from what we both agreed on. Mr. Marius Cezar (the general manager of Fontana Two Men and A Truck) did NOT notify us that the hourly rate would be $185/hour, or that a third mover would be added, WITHOUT informing me in advance. So I emailed Mr. Marius Cezar to try to explain how an actual customer feels. I did not appreciate that, because we wished he had told us in advance that the moving price would differ from what we had expected. Not the hours, it could vary due to moving time, but the hourly rate should be fixed and confirmed AS IS.
Right after our email was sent, Mr. Marius Cezar changed his face. Regret the $100 discount on the damaged appliances for the brand-new Samsung refrigerator. Mr. Marius Cezar then quickly sent another email, unilaterally, for a different payment timeframe (final payment BEFORE unloading all items); that we did NOT agree to. FORCED us to pay the third payment upfront even WITHOUT delivering any of our items. Mr. Marius Cezar initially estimated three payments in the initial email confirmation: after they completed the first service and loaded the item to the truck, the second service payment is after the item was moved to the property (before unload), for storage and transfer, and the third one is AFTER ALL ITEMS have unloaded.
Mr. Marius Cezar threatened us that he would have our items driven back to his warehouse, stored there, and said we could call another trucking company to pick them up, but then he would charge us at least $3k to $4k PLUS for the items to be released. He even threatened us that we would end up paying much more than we thought if we went that route. I tried to explain to Mr. Marius Cezar several times that there is no such thing as "Payment Integrity." All labor is appreciated, and, of course, we will pay. I even said, "How could we not pay when you have all our items delivered to the place? We were trying to express our feelings, and it is all feedback." There is not a word in the email that said "will not pay"; we were saying, "I did not appreciate that the rates are different than what we agreed, and I really wish I could have known before."
Nope! Mr. Marius Cezar did not listen at all! Mr. Marius Cezar extremely rudely and terribly FORCED us (me and my family) to pay upfront even BEFORE ANY OF OUR ITEMS HAD UNLOADED into the final destination! Mr. Marius Cezar FORCED me to pay cash first, AFTER I rejected the payment method, then FORCED me to pay with ZELLE for the full thousand dollars. Because ZELLE has daily limits, then Mr. Marius Cezar FORCED me to show a copy of my ID and a credit card, and he then FORCED me to hand both copies (my ID and credit card) to the mover's lead. After we strongly rejected (NEVER heard such a thing, a moving truck company will ask you to show, and they will KEEP a copy of your ID), after a long time back and forth, hours after they parked in front of our property! Mr. Marius Cezar still FORCED me to show my ID's signature to the movers' lead. All of these are just because we said in the email that we wished we could know the rate difference beforehand!
Yet, Mr. Marius Cezar played a number game (to honor the initial rate estimate) by calculating a lower rate of $135/hour, but instead changed more hours than he should have, so it ended up more than the higher rate. Mr. Marius Cezar also phoned to manage the WHOLE TIME during final unloading; he would add more fees and charge EXTRA if you show any unhappy face/any unpleasant words! I asked, "Will he charge me more than even these already high fees?" "YES. He could a read more