0 stars if I could. If you have the same problem as I did dispute it with your bank and please pay attention to what they are charging you!! My husband and I were moving, we rented a storage unit dec 28th and paid for it. The next day dec 29th, we were to move in. We ended up not needing the storage unit so I called on jan 5th to cancel it and get a refund because I was within the 7 days. The lady I spoke with, said she cancelled it and that I would get a full refund. She said she understood completely and she was so apologetic said she was going to make sure we got the refund knowing we are tight with money. I don't understand what happened?? Today feb 2nd I get a call from them saying my accounts going to be over due? I'm in the middle of cleaning and he asks me when i called, i said maybe the second week of january i don't know exactly id have to look.. immediately put me on hold, told me there was no notes that I cancelled at all or called even.. and to top it off he said i told him I called jan 14th?? and there's no way to "check". He was unhelpful but he actually cancelled my unit but wouldn't give me a refund even though they screwed up on their end. Anyway I had to dispute it with my bank where I found out I was charged $105 instead of the $76 it was supposed to be. Thankfully my bank handled it professionally and opened a case. Thank Wells Fargo for giving me my money back immediately and for taking care of your customers! Wells Fargo is the best bank I have ever had the pleasure of being with!! Extra Space Storage was very unprofessional, extremely disappointed with how they handled it. We never even step foot in the building let alone the unit and they had no idea? Seems very disorganized and not taken seriously. I wouldn't store any of my valuables here. I've worked at a very similar company and we actually took care of our customers and paid attention. Maybe find a different location than this one? Idk. Do not recommend this place, go to uhaul or something that is better and they won't steal from you! and sorry I don't have pictures cause I never even stepped foot in the building! Edit: After they responded I just want to say thank you, and please look into the break ins that are happening. That's horrible for people to go through. I'm happy we dodged a bullet. Sorry your employees are failing you. Maybe some new training is needed! Thank you Emily, I hope you have a good day. read more

Well. Not the review I ever thought I'd have to make - and not for the business. Getting a storage after my mom just passed away. I will say extra space storage so far has been very good, price point is ok, access seems easy and decent, and Esmeralda made my experience very painless and to the point. Appreciate her very much. read more

Extra Space Storage - My storage, 5x10 - Self Storage Near Me - Cerritos, California

I been renting my own storage almost for seven months and my experience has been very satisfactory! They have ac inside, the staff is friendly and really knowledgeable and also they have restrooms inside which it is really convenient when I am going with my kids ! Thank you Extra Space for the great service and the great price I received from you guys! read more

F*ck this storage spot. Units have been getting stolen & ransacked for the past 7 months (including mine recently) & they haven't done a single thing about it. When asked to check the cameras they make some excuse of them "not being faced the right way" & i call bullshit. How is it that this has happened so many times & nothing be resolved? I went to drop some things off last month & it was completely fine & when i went back yesterday there was a whole new lock. So they saw our original lock wasn't there & decided to replace it with No contact to us whatsoever? Esmeralda is a cold hearted bitch that is probably involved if we're being honest. Won't be the last time this happens either i'm f*cking sure, stay the f*ck away from here. read more

Extra Space Storage - new lock placed on our unit after it was ransacked without informing us - Self Storage Near Me - Cerritos, California

Love it here. Got a good deal on a large storage and been here over a year now. Place is clean, easy to get in and out, opens early and closes late everyday from 6am to 10pm. One thing, I recommend the upper levels, only people with upper units can use the elevator, so it feels more secure. Definitely worth it. read more

Extra Space Storage - Upper level storage units - Self Storage Near Me - Cerritos, California

This location has been a home for my things since 2022 and has been the cleanest and best ran location I've ever stored at ! read more

Extra Space Storage - My truck with my furniture in the back - Self Storage Near Me - Cerritos, California

The location is amazing but unfortunately, several times you might not get no access to your unit because the elevator might not work or the door might be locked and this happens specially after office hours or Sunday night when you speak with someone in the office to notify them, they promise they will give you some credit that doesn't get credited and then you have to follow up on that. What kind of customer service is that? The Best rate deals are online. Take a picture in case that in the office they don't see it? They can honor the price you saw www.extraspace.com read more

My unit was broken into because the app doesn't work and they assumed I abandoned my property. I received a phone call from the receptionist asking if I was going to make payment because I only had one day to pay. I rushed over payed the bill opened my unit to find my tv broken, my mattress folded over like a taco, my filing cabinets broken into, my clothes everywhere and as I'm presently going through this all my camping gear (im not even halfway into my unit smdh). I know it was the lesbian and the front receptionist I just don't have the proof. As stated in an earlier review the footage magically doesn't cover the specific timeframe you need so I don't have proof. I even found a lock pick in my unit. read more

Extra Space Storage - The lock pick they left, that the lesbian carries in her fanny-panny - Self Storage Near Me - Cerritos, California

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Robbery weekend of 4/18!!! Management can not provide or confirm exact date or time. Provided different information in person vs. Voice mail left. They did not have cameras in all areas. Imo inside job. Isolated unit robbed w no footage. Caution!!!!! read more

I had an awful experience at the Extra Space Storage in Cerritos (17900 Crusader Ave). My storage unit was broken into and ransacked. I arrived on May 17 to find my belongings tossed around, fragile items broken, and multiple valuables stolen. The staff admitted they noticed my unit had no lock on May 15 but never filed a police report. Instead, they just re-locked it and left everything undocumented. I was only contacted via a voicemail. When I asked for email-only communication for documentation, the supervisor refused to respond in writing and only called me repeatedly instead. I was told by the police officer who responded that this location has had multiple break-ins and that Extra Space barely cooperates and makes it difficult for law enforcement to even access footage. I've now filed a BBB complaint and a formal police report. Their handling of the break-in was unprofessional and dismissive, and their refusal to provide written communication raises serious concerns. Be very cautious storing anything valuable here. The lack of security and professional response was shocking. read more

Esmeralda was helpful in assisting and touring facilities. Went ahead and rented storage at this crusader street location. Clean and plenty of parking read more

Avoid this place at all costs--especially because of the manager, Esmeralda. She is mean, heartless, and has zero compassion. I fell behind on my unit after getting sick with COVID. At first, I was only short $20 on one month's rent. Instead of working with me, they piled on almost $270 in fees and even added the current month's rent (due 8/18) into the total--pushing my balance to $608. I managed to come up with $211, but was still about $400 short. I begged Esmeralda to take a partial payment so I wouldn't lose my belongings, which include my passport, Social Security card, and birth certificates. She flat-out refused. Cold, dismissive, and cruel. She demanded the full inflated balance immediately or my unit would be auctioned that day. This wasn't about money--it was about being heartless. Esmeralda hid behind "policy" and treated me like garbage when I was sick and struggling. What's worse is that Extra Space Storage corporate allows this behavior. They empower managers like Esmeralda to nickel-and-dime customers with outrageous fees, then auction off everything you own over a technicality. If you value your belongings, your money, and basic human decency, do not trust Extra Space Storage. They will not help you--they will exploit you. read more

Some are nice some are not. I have more than one unit here. All with different due dates. When one is late all of them are denied access. So making the long drive out here is a waste of time and money. Can't access at all. The people in the office don't always know enough to give you a day code to access. I have the app. Again access is denied even though the unit is current and not due for 3 more weeks read more

Would leave zero stars if I could. I rent a small unit, I got a call this Tuesday from manager casually informing me my unit was broken into on Saturday or SUNDAY (two - three days later) and to come check it out to assess what was taken. I had a bag of extremely valuable mementos that was stolen. Had all my childhood yearbooks, photo albums, and the last mementos I had left of my dad before he tragically passed away. All stolen. Manager lady was extremely cold, dismissive, and honestly just made it all seem suspicious. They refuse to let you see any video footage, they said that they would only cooperate with the police if I wanted to call them, they said they would file a police report which I doubt they will. I don't understand how someone can get away with this when there are identifiable codes required to get into any building, and cameras clearly recording down every single hallway. There is no doubt they clearly can see who took my belongings and where they headed off to with them. Learn from my mistakes and never store your belongings here. They are not safe. For all I know, the employees themselves are getting away with these burglaries, or they must have people living in their units, picking locks in their downtime. Would give zero stars if I could. read more

Nothing bad to say about this place. When they switched to the digital locks it was a little frustrating but they work great after getting used to. Come down on rent a little? lol read more

Joe and Matt at Extra Storage's was great in assisting us with all of our needs and was very knowledgeable. They were very professional an answered all of our questions. read more

Move out early and they don't refund your money, even after you tell them you are moving out early. They increase their rental amount from $212 to $374 after a year. Avoid them at all cost. read more

Extra Space storage in Cerritos has the cleanest and nicest location!! I've worked with Angel many times about storage pricing questions and many other things such as combining 2 storages into 1 bigger storage to reduce the price and management of multiple storages. Angel is AMAZING and completely dedicated to providing the best customer support experience. I cannot express how grateful and thankful I am for her quick responses and timely efforts to delivering solutions. Angel is extremely knowledgeable, dependable, and reliable. She is a true asset!!! I cannot THANK her enough for always delivering resolutions and being resourceful in figuring out the best most viable storage options!! If you need support ask for Angel she is a star at Extra Space Storage!! Thank you Angel for all that you have done for me!!! read more

This place is always dirty. People are rude and lazy. Not courteous and you are locked out the day after your rent is due now I know that there is a 10 day grace that they don't honor. You have to come into the office to show your ID if you have two units or more they're all locked to the same one code and one is locked. They are all locked no matter what date the others are due, even if they are current and not due for three weeks. I would suggest you go elsewhere. The people are rude. The places is dirty. Restrooms are always disgusting. Bring your own toilet paper and ask gaskets and don't trust your things to them at all. They also pay for your review whenever you give them a good review they will pay you and kind with a box or two tape or some type of supply from the office. My point is that these reviews aren't what they see if you ask the people who actually rent here they will tell you the truth about this place. I don't know how many people have been robbed. It's amazing. read more

My favorite storage facility ever!! Thank you so much to Angel for her extraordinary customer service!!! She is so professional & helpful. Thank you Angel, for doing everything you could to help out my family while going through a tough month! Because of you, our family was able to keep our unit! You're the best, Angel. And a huge thank you to this amazing & clean facility. I love your facility & the outstanding service you provide! read more

Great customer service. Adriana was professional, knowledgeable and very helpful. Highly recommend.

Definitely moving out and looking for a new storage facility. The staff is horrible. I had no idea of the change in company, didn't open the ONE email they sent because I don't use this company and was 13 days late for a payment (even though I was on auto pay and had been making on time payments for the last year I was under storquest) Esmeralda the "manager" told me "you should've opened the email and you would've known" horrible customer service and hung up on me after I become overly frustrated at her lack of help and used some choice words. I certainly hope no one uses your storage company. Horrible people. read more

StorQuest left the building and Extra Space Storage took over. So far my experience has been good. I've been able to get calls from the reps here about my account being past due because they had cleaned out the system of all auto payments. I also came to visit and they were through with the information I asked for. This is a great space to store your items and I'm glad I'm with Extra Space now. read more

Extra Space Storage has been a blessing to me. They go above and beyond to help in your storage needs. I had two spaces of storage for twenty plus years. Esmerelda from ESS Cerritos helped me to combine the two into one saving me money. I can't say how much I appreciate her help and service. Extra Space Storage, Cerritos was heaven sent. Thank You Jesus! read more

I love this place, Richard and Angel really helped me during a hard time. It's really hard knowing what to do after a loss, but they help made this step extremely easy. I hope anyone who goes though hard things, have people like them to ease those difficult things. read more

Super friendly and attentive staff. Highly recommend. Clean place with great lighting

Reliable and great service, and to be honest great company overall. Would recommend it

E tenido que rentar en más de una oportunidad y siempre regreso Extra Space Storage por la amabilidad lo limpio y seguro que siento dejar mis cosas read more

My first time renting a storage unit.. so if you plan on renting a storage unit ask for Angel C. Was very helpful and very understanding of my situation... Place was clean and acceptable.. read more

WARNING! Stay away! After extra space took over for a StorQuest. This facility has gone down the drain. they removed all the signs in the bathroom stating that if the bathroom was not clean to ask any of the employees and they would be cleaned. now you could never even find paper in there and today I found hair all over the sink & the wall. I was walking up to my unit last night, and I even saw a roach. If there's one there is a colony somewhere. Even if your bill is paid, the management here will easily restrict your account, and you will not have access to your unit. Be careful if you call the corporate number because the management here will look at everything you say, and if they don't like it, they are going to do everything they can to get you evicted read more

Katherine was Fantastic!!. She helped me wrap up my move out process quickly!!!. Thanks again Katherine aka Kat!!!

Staff was all nice and approachable. The location is good but the only thing i can complain is that they don't have enough trolley on site. Especially on weekends and late afternoon where people are out from work and moving their stuff in the storage . I have to wait 2 hours or carry my things by hand one on one to get someone's trolley after they move. read more

Extra Space Storage has been helpful with everything we need from when we first moved our stuff in to now that we're moving our stuff out. They always answer all of our questions & I felt our belongings are in good hands read more

This Extra Space location opened recently after taking over from StorQuest. Facility is clean and well lit inside, and climate control seems to be working well. Worked with Richard who was extremely helpful and informative regarding options and costs. Recommend going here for storage needs if in the Cerritos/Bellflower/Lakewood areas. read more

Awful! They took over the facility from StorQuest and it's been downhill since! I got a postcard in the mail saying they're upping my rate $100 more! Now the parking lot is always dirty and the bathroom is filthy! The gate stays half open a lot of times so your stuff is not secure. When you're only a few days late they restrict your code to force you to pay them. Just an awful overall take over! StorQuest was better. Extra Space loves price gouging! Stay away from this company! read more