We booked a 20' truck for a 8 hour window 3 days in advance. We received multiple confirmation email and texts that said we could pick the truck up using the mobile app anytime. At 9 pm the night before we received a text this vehicle was not available for early pickup. This negatively impacted our plans. Upon pick up of the vehicle right off the bat the brakes felt very very bad. About a mile down the road the brakes started to grind and the pedal pulsate. Once the truck was loaded it was almost impossible to stop without being in tow haul mode. Thank you Jesus we only had 10 miles to drive and the truck was only at 1/2 capacity. I told the very nice gentleman helping us If someone were to drive that over the grapevine they would be on a suicide mission. Don't put your life in danger find a more reputable U-Haul Location. The owner or GM of this location is running a sloppy undermanned store. 2 employees having to do it all. That's not fair to them or your customers. The showroom was about 90 degrees and the lot is full of debris and trash. The 2 employees providing customer service at pick up and drop off were very nice and helpful. read more

U-Haul - The Last time the vehicle was inspected. 10 months ago. Grinding in the brakes. Scary dangerous vehicle. - Self Storage Near Me - Long Beach, California

I came here to refill my propane. Staff were friendly and quick to complete the job. I was in and out within 20mins.

Chad has helped me out twice and has always gone above and beyond. Nice guy, knowledgeable and helpful with any of my questions

This place has horrible customer service , the Caucasian man with the glasses is no help at all pure lazy , been back and fourth to this location bc something was wrong with the tank, what could of took 5 min max ended up taking 30 min just because these workers here are lazy !!! They sit inside the building hoping no customers come to bother them so they can be lazy 24/7 ! Not coming back this is horrible read more

Avoid at all costs! The manager is an unprofessional asshole who refused to honor my rental reservation because "I was over an hour late" when it was actually 40 minutes. They wouldn't give me a van even though there were two vans on the lot. I spend thousands of dollars a year renting vans for work and I will not be back here. read more

Yoooo I've used U-Haul's all over LA County. I moved annually for nearly a decade. Let me tell you- this has got to be the best location I've ever visited. I made an appointment through the app and the truck I reserved was there! Hertz could never. Everyone was super friendly, fast, and accommodating. The seat didn't move in my truck and they immediately swapped the truck. Full disclosure- it was a weekday booking which is new to me. But I scheduled an hour for pickup due to experiences at other locations, and was 45min early thanks to this team. They killed it. No one rents a truck to relax, it's always in the middle of something. These folks killed it! read more

U-Haul - Great team! Super fast, super accommodating, and friendly. Hands down the best uhaul experience I've ever had. - Self Storage Near Me - Long Beach, California

Reservation was guaranteed for after hour pickup by both website and later by phone. U-Haul location cancelled reservation without a text or email notification, found out once I was at location after hours for self pick up. Store manager was not helpful the following day, indifferent to situation. read more

During the quarantine for COVID-19, I went to Home Depot to buy some propane. To my surprise the line for Home Depot was 100 yards (it's equivalent to a foot ball Field). I waited in line for 10 minutes, then my wife called she wanted to know why it was taking so long. I FaceTime (video call)Her so she could see the line. While I was FaceTime-ing with her, the people around me in line overheard our conversation. They told me I did not need to wait in this long line for propane. They told me that U-Haul sold propane. It was surprised to me, I always thought of U-Haul was just a moving company. Even during these trouble sometimes they are good people everywhere. When I got to the U-Haul I found that the propane was even cheaper if you brought your own tank. No line at all, I was so amazed. The staff was very friendly and helpful. read more

U-Haul - I haul - Self Storage Near Me - Long Beach, California

Called this place 3 times. Was put on hold immediately. No chance to ask anything. Calling a different place. No time for poor customer service read more

This is about propane refill. Anyhow, today was worth the few minutes it takes to post (after posting something negative about another business down the street - WENDY'S) I wish I would have gotten the name of the young Black girl who filled my two tanks. She was pleasant and attentive. She made sure everything was to my satisfaction and managed the bill very fast. Then said, "Happy Thanksgiving!" And actually meant it from her heart. I trust this transfers to her service with vehicles. Kudos, young lady! read more

I got what I paid for. Not too happy about how much I paid. But it is what it is. So I moved. Needed a truck. Availability was awful. Can't blame that on U-Haul. It's a busy time. I wanted a 20ft truck. They only had 15ft available. Whatever right? Ow the truck rental isn't much. $29.99. Big deal. But they're going to make money on mileage. Smaller truck means you make more trips and the mileage is more expensive. No one way trucks were available. I wanted to just rent a one way truck. Pick up where I live, drop off where I moved to. As far as service, the reps over the phone at the call center are professional. Then when I showed up to the location, it went well too. "Sophann" (if I remember right and spelled it right) was super cool and helpful. Smooth process. The truck was clean. It had a ramp and seats three. It comes with a lock so you're pretty much set. Or Hong extra needed. They have other moving necessities but again, they cost. I had my own. Gas is expensive so you have to return the truck with the same amount of gas. I paid almost $300. U-Haul helped me get the job done. But I think it was too expensive. Not sure if I can find a better, less expensive rental truck. But for now, not happy with the price on mileage. My advice, shop around before renting from U-Haul. I'd give 3 and half stars if I could. But definitely not. 4 star experience. read more

I rented a 10' truck from this location. The truck ran fine and was clean. The reason for my one star rating is because the fuel level at pick-up was below the amount I was told, yet I was expected to return it with the amount they told me, not the actual amount of gas in the truck at pick-up. I had timestamped photos and submitted them to U-Haul (corporate-not this specific location) and reported my concerns. I was later called by someone from the Cherry Avenue location, who told assured me I would not be charged any additional fees. When I asked about the concerns I reported, he got very confrontational and argumentative, would not let me speak, and ultimately told me I had no common sense before hanging up on me. I will never use this location again, and I will be sure to tell everyone about my experience there. I felt so disrespected! read more

I don't rent a truck often but I want to share... the female employee who refills the propane is a rockstar. She is nice and super efficient. This is the only place I go to for propane. read more

This place is a fraud im so pissed off and I regret that i rented a uhaul truck from them This people pictures u their service so cheap 19.99 the rental plus the coverage insurance and they dont tell u they charge u per mile they dont need to charge u per mile if the rental is only for a 3 hours, not for a whole day Theres no way u are going to drive 300 miles in less than 3 hours , my total bill was over 90 dollars, a living room set that i went to pick up in long beach and rented the uhaul same city i stay in DTLA so it was a total of 30 to 35 miles and that living room set that i bought end up costing me almost like the double of what i paid , not worth it dont get their service , rent a truck in Home Depot they dont charge per mile. This people are so hungry for the money that they forget about the customer's being happy and comfortable with their services read more

Trying to rent a uHaul last week.. Girl at counter has a big attitude! Sitting behind counter, she finally speaks up and says, u need to make a reservation to rent. No walk ins? Then we say ok we will go sit in our car and make one.. then the guy says, too late it's 5 and we close at 7PM. Also they have their Taco Bell food spread out all over the counter? Customer Service is terrible! Do NOT rent here! We're going down street to Lakewood or Los Alamitos.. Guarantee they will have better customer service! read more

I wanted to fill my propane tanks and was told the trucks have priority and we would keep getting pushed farther back in line as truck customers arrived. I was told propane in secondary to all truck rental services. I was told it would be at least an hour wait to fill my propane tank, but if I keep getting pushed back who knows how long it would be. So read more

If I could give it zero star I would. The new "manger" jade made my experience foul. I do business at this location prior to old management being outstanding!!! They would always go above and beyond. Seems like the new manger is a major downgrade. I'm disappointed that now I have to search for a new uhual with a better environment where a customer feels welcomed and appreciated. The old crew will be missed all great people. read more

Two gentlemen inside at the front desk just hanging out. I rang the bell as instructed to do so I wanted to refill the propane tank. Upon entering I asked if someone could help me and he said we are out of propane. I asked of the bell work and he said no. I asked if they had cameras as I noticed there were cameras and then I stated so I've been outside for 15 minutes for why? Zero customer service. There were no customers inside and they were just hanging out inside. If you're out of propane it's easy to put a sign were the Bell is to say that you're out read more

Came here all the way from San Diego to do a one way and drop the truck back off in San Diego because I needed to pick up several items in Torrance with my friends. Typically have a bad or less pleasant experience with uhaul companies because of lack of customer service. The gentleman that assisted was very helpful and patient. Although my email mentioned I could've done a mobile check-in from the app, he still assisted and explained everything well. Have an excellent experience! read more

After a horrific customer service experience at the U-Haul on Artesia in bellflower, we came to this location. Sophanna was friendly & helpful. She ensured we got all of the moving supplies that we needed. She totally removed the bad taste in our mouths about the other location. read more

Walked in today for just propane and noticed at least 4 men behind the counter and only 1 was taking care of customers. 6 people in line and 1 guy helping? Finally a guy steps up and asks what can he help me with , told him in need propane and he said go outside I will meet you there I don't know who the owner is but he is losing a lot of business and potential business with these employees. Too bad I rent equipment for my business this is not a good sign , will find it hard to recommend in future. 30 minutes to get propane nice! Thanks Closed well good customer service at the end read more

Rented a dolly over the phone, gave my credit card and paid. Show up, and now I'm waiting in line. They should have a system where customers who pre pay and reserve something like a dolly just swing by and pick it up. read more

Terrible service. Walked in, no one said anything. Just two employees sitting behind the counter on their phones. We approached the gentleman who didn't even look up from his phone to acknowledge us in front of him. Walked over to the girl instead and asked how much it cost to get a hitch out on our car. The woman automatically looked at the gentleman and he responded with "We don't do hitches here no more." Nothing else. No helpful suggestions. Then they both went back to looking at their phones. I don't expect a whole lot from places like this, but dang. read more

Horrible customer service!!!! Read the fucking reviews before doing business with them!!!!!!!! Who hired these employees!? They need to be fired or trained better. Employee did not want to rent out an item to me and insisted I HAD to buy it but yet every other location rents it out to you. Why would we have to buy an item we're only going to use once? We had asked a previous location if we were able to rent everything out on this location and everything was pre-approved before heading over. Employee also did not tell me my total before charging me. I believe his name was Raymond! This employee made us go to back to the first location and supposedly rent out the item from them, turns out it's FREEEEEE!!!!! also met up with customers that had just left cherry location and decided not to rent there because of the similar issues with the employees. Cherry location is horrible! read more

They don't want to help you here. They don't want to assist in giving a quote. They will hang up on you . I had a reservation, but I wanted a different location that was more convenient to me however the employee felt otherwise because he had seen that I had a reservation at different location. I wanted an estimate for a trailer to save a buck and since the employee seen that I had a van and I was dropping off the van away from long beach he became really possessive about the trailer and wouldn't give me an estimate. The guy kept preaching over and over how I would need to drop it back at the same location and I had told him I understand that 3 times. On the third time I told him that I understand and that I completely aware but hes not listening. He then told me to go with my reservation and then hung up on me. I called back, and the girl did the same thing. I don't get it. Rude lame employees that are entitled. They don't get it. They must be teenagers, spoiled and new to work. I also feel there is a hostile environment in there between the employees and or the employees and customers. BAAAAAAD BUSINESSSS!!!!!!!!!!!!! read more

The guys working here are great. I had to unload a moving crate and was able to order and pick up a truck on the same day. The staff who helped me and my husband were polite, efficient and friendly. They were able to answer my question as to where would be the best places to try and get gasoline before returning. The 15' truck we rented was in good order. Inside the store, there was everything you might need for packing. So if you need at the last minute a few boxes, packaging for fragile items, tape, etc., you can grab it there. There are a few spots to park your car if you are doing a quick UHaul rental. The major setback for me was that it can be difficult to get into the lot because it is on a busy street corner. I find the best way to get in is to head east on Carson Street toward the intersection of Carson St and Cherry Avenue. Then the store will be on your right. There is also a second entrance on a small road off of Cherry Avenue on the southwest corner of the intersection. If I am moving in this area again, I plan to use this UHaul. read more

U-Haul - Self Storage Near Me - Long Beach, California

Came to this location at 4:55, I understand that I was 5 min before closing & I usually don't do that & as we asked if it was ok the girl at the front said yes (all while having an attitude) & then a man that was coming in from parking a U-Haul stared me & my partner down & with non welcoming tone & Attitude asked"can I help you" we told him that the girl said we could get a truck & proceeded to just have the funkiest attitude in response & said "we don't rent out after 4:30" which we obviously didn't know that but he could have been nicer for sure. We walked out over all the terrible customer service. Neither of them are grateful to have a job. read more

Note: This is from last December. I just noticed it hadn't posted and was marked unfinished. I'm finishing it now, but even after 10 months, I'm still having trouble writing this without using foul language or the expressions "Tar and Feathers", "Die in a fire", or "waste of human flesh". The original review is below: Rude, slow and incompetent. I will never rent from them again! To have these jerks waste your time on an already stressful day is beyond the pale. The employees have a rude, hostile attitude, and even with a reservation, they gave the van I needed to someone else. Despite the fact there were only two people ahead of me when I got there, they still found a way to make me wait almost a half an hour to be told "I don't see your reservation". I went over to the Paramount location and not only did THEY see my reservation, they had three of the vans I needed on the lot. I was in and out in literally 6 minutes with the van I needed. I asked why didn't the UHAL on Cherry just tell me to come to the Paramount location, or at least offer to get the van I needed from the paramount location... the guy smiled nervously and said, "I don't know, Sir, but I'm glad you're happy with us. So, if you're reading this before renting from UHAL, go to the Paramount location and save yourself the aggravation. read more

I would have left them a zero if it would let me. I went to this haul to get propane. it was an empty store. I was told it would be 5 minutes by a rude black guy. Since I have cancer and recently stopped chemo, I decided to sit in my car (parked right next to the propane area) for the AC. Before he walked out, a dad holding a small girl and 2 tanks went and stood by the propane area. before I could get out of the car, he started helping the man. I figured fine, and went back inside my car. when he was done filling both tanks, he walked around my car and back inside. I thought he was helping the dad carry a tank or 2 to his car. nope! dad carried both tanks while trying to get the baby to follow him to the car. as I got out, I looked at the dad and said, oh! I thought he had helped you to the cat. he really left me sitting here? . yes. yes he did. this is the MOST racist, rudest store I have visited in quite awhile!!! I wonder how long they laughed at the cancer lady before helping someone else! I would NOT visit this store if you can help it. go to the one on Paramount near south first!! read more

I needed a bike hitch that was ordered to arrive at another U-Haul store location. When I arrived for installation, informed that COVID delayed the part's arrival. The store was kind enough to call other U-Hauls and U-Haul Cherry had the hitch I needed in stock! I drove such a long ways to U-Haul Cherry. They really went out of their way to help me. The owner was understanding and saved me time so much time from needing to re-schedule another installation appointment. I'm so grateful to them. read more

This location feels like your a burden to them. I went inside and ask them for a propane refill. They were 2 guys sitting inside not doing anything. I waited outside for 15 mins and no one came outside. So I peeked inside again and they are still sitting down. HORRIBLE SERVICE!!! So I decided to leave and went to U- Haul location on PCH and got the service right away. read more

We just rented a 10 foot truck and had a good experience. They take a while to answer the phone so you're better off going online and hopefully have your question answered. Drop off at the riverside/spruce location was quick and easy:) read more

I rented a Cargo Van for 5 Days with the intent to return a little early. The trip was cut short and I returned Van withing 2 days. I was charged the same amount as if I would have needed it for the 5 days. I requested a refund for the 3 days and was denied. HQ sided with this location. Rip Off. read more

I scheduled a hitch installation weeks in advance, called multiple times myself to make sure everything was on schedule with no call back or misleading..."we see you on the schedule but we're not sure your parts have come in." I finally made it to the appointment only for them to look shocked when I told them I what I was there and I would have to wait a minimum of three hours. When I asked for my money back they seemed thrilled to have one less thing on their plate and blamed ME for not understanding how busy they are. If you can't honor your appointment or services, then help make it clear before your customer wastes their time and energy going there. read more

Don't rely on the quote! They will charge you more especially if you turn it in after hours.

Placed my order online for a 9:45am pickup. Arrived at 10:00am... order wasn't ready. The person at the counter could use some customer service training to say the least. Monosyllabic responses to questions, no eagerness to pull my order... and he's eating a sandwich while typing one handed. Helped other customers while I waited...then he STARTED pulling the order. What's the point of placing an order, designating a pickup time, if they're not going to pull the order until you show up. Sorry I interrupted his breakfast, but the order should have been staged so when I showed up I just put the stuff in my truck. And getting in and out of this place is challenging....especially when the employees leave a U-Haul truck blocking the designated exit. I had to back up, turn around, and exit via the entrance. All while an employee watched. She might have done the customer centric thing and moved the truck, but I guess it's more fun watching CUSTOMERS navigating the obstacle course presented by U-Haul. Gotta have some entertainment while eating breakfast, I suppose. read more

I really appreciate Raymond's customer service, I came in to get electric install for my Cargo carrier, was very satisfied with the work, all the wires were nicely hidden, and the work looked very professional... Thank you Raymond and associates... Would totally recommend friends and family. Thank you Raymond and associates read more

Had to switch from original van, no gas, second van had warning lights on, employee said don't worry it is just the sensors, got impression when employee ask how long i needed van, I said maybe 3 hr, it actually took me 6 , but I got charged for 2 days fee, ask to speak to manager, was told not in, this is Saturday won't be in till Monday, ask sale person for senior, military or any kind of discount, was told no and seem not to care read more

I haven't rented a vehicle here yet, but I have come to purchase moving and packing supplies! This place has an extensive collection of specialty boxes to fit any possible thing you might need to move (appliances, flatscreens, different-sized mirrors and paintings, as well as packing supplies like padding, filler, tape, scissors, and even stuff I couldn't imagine, but that I bet would come in handy at some point in a move! Plus, the employees were so nice and helpful. They greeted me as soon as I entered, and even pulled a couple of boxes, showed me how they would set up and stack, and answered all of my questions. Super nice guys! Now I know exactly where to go when I need packing supplies! I would definitely return. read more

Worse uhaul ever. Even with a registration there was a very long wait. There was literally no one at the register for over 15 min. WTH