Brian and Vince were super helpful. Courteous and prompt. I had an outdoor unit and my things were…read moresuper secure. Thanks so much!

Best staffing and owner business. Quick response and extremely helpful in setting up a storage…read morelocker for out-of-town customer. Great communication.

Picked this location and business based on all the positive reviews. After going in vetting to…read moredifferent places ultimately I picked this business. My 1st visit was really good as Maria showed me around and explained how the units worked. Upon hearing that I would need my storage unit for a couple more weeks Maria extended my reservation to keep my rate and that really helped. On move in day I was given a phone call the day before, to check to make sure what time I was going to arrive. I was able to reschedule my time when I realised that the time slot didn't work any longer. The office staff were very flexible with helping me out. I was able to complete the whole moving process in less than 30 minutes. Overall I am happy with my unit I end up getting a 10 by 7 and a 1/2. I do like the ease of unloading my S UV into their docking station. I appreciate the climate control as it can get really hot during the summer and I was worried about my electronics. This was the true reason I picked this location even though about $50 more per month than the location about 2 miles away. All in all super excited about the fringe benefits of this location, To include utilization of a moving truck. The nice thing is that they allow you to use the moving truck up to 2 weeks from your moving date. This alone is going to save me a $150.

Brittany is an amazing representative from reliable storage. I had made a reservation online a week…read morebefore my move and she called to confirm it. The day before my move, she called to say that the uhaul I was going to rent had been in an accident. She looked within 50 miles of the surrounding area and couldn't find a big enough trailer that I needed. She tried to remedy the situation as best she could and we ended up canceling my reservation. An hour later she called saying that she was able to get the uhaul serviced and it would be ready at 9:30 am the next day, in time for my reservation. Even though I was able to secure a trailer from a friend and didn't use reliable storage this time, I will definitely use reliable storage for my next move. They have wonderful customer service that went beyond the call and it is very much appreciated.

From the owner: Reliable Storage, located in Shorewood, IL, has been a trusted name in household and commercial…read morestorage for over 40 years. Specializing in secure, reliable, and accessible storage solutions, we cater to both personal and business needs. Our long-standing reputation is built on providing exceptional customer service and maintaining high standards for all our storage facilities. Whether you need to store treasured personal belongings or important business assets, Reliable Storage is your go-to solution in Shorewood.

I gave this Cubesmart location 4 stars a while ago, but I'm downgrading it to 3 stars because the…read morestaff isn't paying as much attention to facility issues like doors that properly close and lock, the overhead doors that never seem to work, keeping the bathrooms clean and stocked with paper towels and toilet paper, etc. While the attention to detail is slipping, the fees go up like clockwork. Initially I thought they were overpriced for the area, but was willing to pay more for a better facility. Very, very soon it will no longer worth it remain a Cubesmart customer.

Love Brian. He's the kind of guy who has it all covered. I couldn't be happier with my decision to…read morestore here. Climate control, and if you reserve on their website you get a special deal-- like a month free and free use of a rental truck. I think there was also cut down rates for each size unit. Very pleased.

Price gouging poor maintenance massive temperature swings in climate control…read more 70 dollars unit 360. ? Bs They don't take care of property i have videos of climate control in summer 80 90 100 degrees while office 65 freezing. Winter 50s 30 40 50 degree temperature swings raised mine massively last year this year again parking lots a nightmare nothing has been improved here since 2008 ​Terrible storage &horrible treatment customers If this site have a 0 star,I personal will give this public storage 0 star,they not even deserve to get 1 star...I rent a storage from them 3 years ago,the Unit D44 at veterans memorial Dr ,Houston Texas location, in first month they charge me $175 /per month, then couple months later their price automatic jump up higher and higher, from$175/month to 200 then $285/per month..They're go up their renting price very fast and high when they saw customers in need their storage,like me,I stay with them 3 years,paid a lot of money for that storage in 3 years..but not just that,whenever you have late payments, they charge you $45 bucks for late fee,much more than you be charged for car payments late fee(Car payments late fee just 30-35 bucks)..and that's not the real problem..The biggest problem is I'm in sick, I was out of town to take care for my health problems, then i got late payments, then they send me an email tell me they'll sell my storage items in auction if I don't make payments ,then i had to call the storage office but nobody answered my phone,I leaved them a voice-mail message to let tgem know I'm out of towm,will be back in couple days and be there to make payments right away when I back home.but right after that,they send me another email tell me that they sold my storage items on auction with only $130.00 dollars, and tell me i must pay them the amount still in my balance is over $700.00..(my storage is a big storage, I put the whole my home items in there,including 2 my king and queen beds like brand new, dining beautiful wood table, family full set dinner table, brand new cabinets and a lot more,it's full the storage)but they said they sold it in auction just only $130.00 dollars?Does anybody can believe that?are they stupid or cheating to tell me they sold all my full big storage items with that price,and require me must pay them more for the less of my balance?look like they thought I'm stupid man so they can fool me to tell me they sold my items in that very cheap price just like give it fo free...If my items too cheap,am I need to paid their storage almost $300 dollars per month in three years to store and keep my items in there? My personal see this public storage is very terrible storage, they'll do everything to try to get money from customers but they don't give a damn about customers, I never ever seen the terrible storage and treat customers badly like shit as is this public storage in my whole life...I have to make a serious recommend to my family members and all of my friends, let them know and tell the never take any business with this public storage...Even they can sell my Items much more than that price,but without providing me the proofs of their sold my items price,then they can tell me how much they sold as they want?This public storage is a big Trap,a real big Shark waiting to bite their customers meats..After 3 years and paid over ten thousands dollars for my unit to keep&save my Items to their storage, now I lost all my items but still own them money?Am I mental health for paying a lot of money then let's they sold my Items and I lost all?Are they thought I'm a fool to do that?This is a theft to me,not a storage service...This will haunted Terrible storage &horrible treatment customers If this site have a 0 star,I personal will give this public storage 0 star,they not even deserve to get 1 star...I rent a storage from them 3 years ago,the Unit D44 at veterans memorial Dr ,Houston Texas location, in first month they charge me $175 /per month, then couple months later their price automatic jump up higher and higher, from$175/month to 200 then $285/per month..They're go up their renting price very fast and high when they saw customers in need their storage,like me,I stay with them 3 years,paid a lot of money for that storage in 3 years..but not just that,whenever you have late payments, they charge you $45 bucks for late fee,much more than you be charged for car payments late fee(Car payments late fee just 30-35 bucks)..and that's not the real problem..The biggest problem is I'm in sick, I was out of town to take care for my health problems, then i got late payments, then they send me an email tell me they'll sell my storage items in auction if I don't make payments ,then i had to call the storage office but nobody answered my phone,I leaved them a voice-mail message to let tgem know I'm out of towm,will be back in couple days and be there to make payments right away when I back home.but right after that,they send me another email tell me that th

I recently needed help with my storage unit at your Joliet…read morefacility. Jeff was very friendly, kind, and fixed the issue. He provided excellent customer service and was very friendly and kind.

First off they respond with in little to no time to any question be it available,price and general…read morequestions. They have a great location well off the beaten path so not much traffic goes by the location wich helps with peace of mind for security. They also have a gate that is open hours of operation and then locked when they are closed. So for those of you like me that use outside storage for boats rvs and so on this is a great option with a great price and very friendly service. If you are a enclosed unit user its just as nice. Either way are in great hands and they are good honest people.

The quality, the service & the small town business component that's absolutely incredibleread more

This is a great place to rent a unit. The prices are reasonable as long as you're not renting the…read morelast two units in the facility, lol. This place is extremely secure and safe. The facility and units were clean and well lit. They have great hours. 6am to 10pm everyday is a great time to allow all your customers access to their units. Marie is extremely helpful, pleasant and professional. I have been a customer here over a year and I'm glad I made the decision to store my things here.

I've been in this facility since April 2016 and when I first went to see the space, I was concerned…read moreabout the security of the building. Well my husband told me I was just being paranoid (I work for a security company, so I suppose I have higher standards). The people that work here are always very nice - yes, but I think everyone who stores here should know what we experienced last weekend. October 2016 on a Sunday AM, we were at the unit, maybe around 8-830am. We have 2 units here and we were consolidating to one unit. We parked our truck outside our main unit and of course had the windows down. I noticed a lady walking around the property and didn't think much of it at first, until she started getting EXTREMELY close to our vehicle, looking in our windows. Walking in between our truck and our storage unit and kept looking into our space. She continued to do this for a while and we opted not to say anything to her - maybe she'd just leave us alone. (She looked like she was high on something). The next thing we notice, is she started to jump the fence in the back corner where the barbed wire is bent, and left the unit. A few minutes later, she was back in the unit (she went through the fence (literally walked through) on the other gate further down). Now she is back to walking around, staring at us... watching our every move. She kept sitting on the ground and watching us. She disappeared for a bit again and then a little while later, she climbed the front gate (that you enter through) and just sat on there for a while. She eventually got down, and came back to our unit and at that point my Husband asked her if she had a problem and she mumbled that she was looking for someone. She was walking in and out of our belongings and staring in our unit again. So we opted to tell her to leave us alone or else we'd call the cops. The cops showed up - and right when they showed up someone opened a unit from the inside and she went in to their unit. With the hour and half we were there, not once did we see someone's vehicle, etc. there except for another person at his unit that we talked to, to make sure he locked his vehicle b/c of her. My personal thought... I can't say whether or not the guy was there before us that morning, or if he stayed in his unit overnight. It's just very odd that someone from the inside of their unit after 1 - 1 1/2 hours just opens up like it's nothing. I called the management on Sunday - talked to a girl there, and said the manager was off until Tuesday AM. I haven't heard from anyone, and I had to call the property manager today. He told me they have warned the individual at the unit she went into that she isn't allowed back there or she will be arrested. I expressed my concerns about the unsecure parts of the building and they mentioned they reinforced those spots a few weeks ago. I suggested they check them again. Unfortunately, we will be leaving this place as soon as possible b/c with all the crazy stuff that happens these days that you see on the news, if we don't feel safe at a place, how can we continue to pay them. I wish we had a better experience as this place was very close to us. **ALSO I'd like to note - they asked me not to put a review on here b/c it would be unfair b/c it was a one-time experience and this has never happened before. Everyone has the right to believe what they want, but I also have the right to express my concerns and to share my experience.