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    Extra Space Storage

    Open 6:00 am - 10:00 pm

    Services - Extra Space Storage

    Self storage

    Vehicle storage

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    Self Storage Plus

    Self Storage Plus

    (5 reviews)

    Worst choice ever! I sent the below email to "corporate" and no response…read more I am writing to express my concerns regarding several ongoing issues at your facility located at 2130 Amberbrooke Way, Virginia Beach, VA. These issues have significantly impacted customers' ability to safely and reliably access their storage units. First, the sliding doors have been inoperable for quite some time, and there has been no communication regarding the status of repairs or an estimated timeline for when the doors will be fixed. This ongoing problem creates unnecessary inconvenience and raises questions about the facility's maintenance standards. Additionally, the office has been closed during regular posted business hours on multiple occasions. This has been particularly frustrating during recent weather conditions, as customers have not received any communication about adjusted hours, closures, or schedule changes. Without updates, customers are left without assistance or clarity when attempting to access their units. As paying customers, we expect timely communication, reliability, and transparency--especially when access to personal property is affected. I respectfully request the following: 1. A clear update on when the sliding doors will be repaired 2. An explanation for the inconsistent office hours 3. Timely notifications for any closures or schedule changes, especially those related to weather 4. Improved communication efforts moving forward Thank you for your prompt attention to these concerns. I look forward to your response and to seeing these issues addressed as soon as possible.

    This is one of the best storage facilities in Virginia Beach that I have been to. They do have…read moreissues, like the doors don't work sometimes and you might not get the right access code when you first trip to move in but Monique at the front is fantastic. Any issue I had she would smile and take care the problem as fast as she could. A pure joy to be around and resolve your issues. I gave a 5 star because of Monique. If she wasn't there they might be looking at a 3.

    U-Pack Moving

    U-Pack Moving

    (10 reviews)

    8 years ago, I experienced a great move with upack. The pick-up and delivery were prompt and on…read moretime. Excellent customer service, they were patient and professional whenever I had questions about the process which led me to use their service once more. Fast forward to today. On planning the move, once more the staff were excellent to assist with my planning as I knew there was going to be some delay between the time of packing and the availability of my new residence. They made me feel secure in a plan to pick up my trailer on 31Aug and deliver it promptly on 09Sep. The customer service professional advised me of an ideal plan and that they would hold my items if they happened to arrive too early. No problem, right? However, they didn't pickup on 31Aug as described, unknown to me I had to call for trailer pickup that was supposed to be pre-arranged but a call cleared that up on 01Sep and they hauled it off. Since then, the trailer has been parked in Winston Salem, NC. A follow up call to their toll-free number on 08Sep to a less than interested employee suggested it may arrive on the 11th but they do not deliver on weekends so it may be the 12th...13th...14th even. At this point I'm wondering if I am going to require shopping for a new wardrobe to start my new job at my new location. The truck location still showing Winston Salem, NC and it's the day it was intended to be delivered. I have had to reschedule my unloading staff appointment and have no idea when to expect arrival of my belongings. My first experience would have been a 5/5. This experience, I would rate a 1/5. At this point I feel concerned my property is not secure and that it has not made any movement in 9 days.

    We moved from North Carolina to California and had a great move. Our U-Pack was delivered by a…read morevery helpful gentleman. They can and picked it up and it was delivered to Ca in a timely manner. Our belongings arrived just as we packed them and we moved them into our new home. The U-Pack was picked up on time. Thank you for a great experience !!

    Extra Space Storage - selfstorage - Updated June 2026

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