Two break-ins later.... I have decided to write a yelp review and let everyone know that this is a very unsafe extra storage space facility. I've had two break-ins the first time I didn't get insurance the second time I did I made a claim, but now the policy says it is not effective until the 26th this happened on the 21st isn't that unreal? Unreal not only that they put me in a unit that was broken into twice, they did not board up drywall they only put wood over the holes which if I just got a screwdriver I'd be able to to take those off and then break in unit. How is it that the district manager goes in there and says what's the problem what's wrong? I'm like I have no walls. Don't you see the holes? The district manager, Julio has the biggest attitude and very condescending. He treats people like crap and does not protect his customers when we are spending money to keep our valuable stuff here how is that a district manager does not know about the first break or the second break how is it that he doesn't know about the walls, it's because he didn't want to know Jason the manager on site is amazing. He left it in my notes. He made sure that Julio knew the communication was great but Julio district manager did not want to do anything about it.! Now they are saying I cannot claim anything due to insurance has not gone into effect which is unbelievable because I did exactly what they told me to do and they still did not let the claim go through. It is very unsafe here there's no security and poor management from the district manager, Julio if you have AAA file a claim with them but do not rent here they don't care about you Carel will only let you stay here for two hours which is complete bullshit. She asked me for a key to unit after the fact that they did not do what they were told to do which was fixed the walls when she asked me for a key, I said don't I have to sign something I can't just give you a key and she said oh yeah, I forgot. THIS IS SOOOOO BAD !! Asst manager Carol was rude to me and made me put my things back into my broken unit because the boss didn't want to fix your unit. Then told on 3/22 I had met Julio talked to the boss Julio and how unprofessional he was My interaction with Julio and him knowing he's the district manager Julio was rude and unprofessional. He made me feel unworthy as a customer. I can't believe the district manager Julio had that much attitude and even try to throw another employee Julio underneath the bus just because they have the same name and I said no Carel already told me who district manager was so I confronted him. the manager Jason always helped me and got my unit fixed right away when the wall broke. I was lied to by the district manager I said how is it that you don't know about these two break-ins so I was moved into another unit so they could fix the broken walls of my unit then in the middle of work I was forced to get out of that unit and I was forced to put all my stuff into the unit that was broken into. How does that make sense that night It happened again ! I walked in the next morning, and there was another big hole in the wall. Do not rent here they don't care about you at all they don't have proper security! Julio lied and knew about these break ins , carol all she does is spy and not let you breath . These ppl don't deserve to work here they do nothing for this place! Jason the ONSITE Manager was the most caring person here!! I will be moving forward with this claim and getting in touch with corporate management and a lawyer ! read more

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Nice, convenient, safe, clean and friendly. Would recommend for storage in Claremont.

Michalia, the manager at this Extra Space (Claremont CA) is really nice and extremely helpful. She keeps the property clean and I feel completely safe having my belongings stored here. Thanks Michalia!! read more

I just wanted to recognize the great customer service I received from Jason. I had my things stored here for over a year, but no longer need a storage. Every encounter I've had with Jason has always been great. He was always professional, kind, and willing to help. Keep up the great work Jason!!!! read more

Wanted to give a shout-out to Jason for outstanding service and care! He was able to help me get a storage unit that fit my needs and showed me the different options possible as well. I decided on a unit and was about to sign but my spouse asked me to switch the type of unit. I felt so bad but Jason just smiled and said no worries at all! And promptly re did the info so we got the right unit for us. Having been in the service industry my entire life, I really appreciate being able to get professional, courteous, and expeditious service like Jason provided. Thanks again Jason! read more

The storage space is clean and safe. I had concerns that my books and electronics may get bug issues, as I had before with other storage services, but after one whole year, everything is intact. The staffs are always friendly, professional, and responsive. I would highly recommend this service to my friends. read more

Thank you Jason for hearing me out and addressing my concerns in a fast timely matter

have a storage unit in Claremont on Arrow Hwy,. just west of Indian Hill Blvd for several months now & I love this company!! From day one They've been one of the most welcoming & Professional companies I have ever done business with! Seriously, doesn't matter who I talk to or reason I've contacted them, they always have time to answer my questions, help me pay my bill or troubleshoot a problem. It's amazing the consistency of training they have BECUZ its always above & beyond!! I highly recommend read more

Professional service with friendly reminders if you forget to pay your bill before incurring a late fee. It's my "go to" for all my storage needs. read more

I came to look for a storage unit. I met with Holly in the office. She was very kind and courteous. She walked me to the unit that is available and showed me how to get to it and use the elevator. We went back to the office and she signed me up, which was quick and easy. Thank you Holly for the great service! read more

I was able to rent a space online & when I arrived in person to put items inside, Rob saw me and came over to ensure that I could open the doors and find the unit. He's courteous and made a second trip to my unit when I had a problem figuring out the lock. I appreciate the elevator to the 2nd floor; it made moving things into the unit much easier than it would've been otherwise. read more

We have to give this facility five stars! The rates are affordable, they offer insurance, the second floor has an elevator! which is fantastic. The customer service is excellent, we got assisted by Robert, and he provided all the information we needed, and took the time to show us two different sizes. I recommend this Storage facility to everyone! read more

The customer service here is really great. The only thing I recommend is that you make sure to ask about any insurance or application fees you may need to pay before getting a unit. You can, however, opt out of the insurance, if you choose to do so. Additionally, there is a price increase that occurs at the 6th month and at some other later time periods - however, you can lock in your rate by paying in advance, which is nice. You can wait to as late as the 4th month of renting before you decide to pay the rest in advance as well, so you have a bit more time to make sure you have adequate funds to do so. Additionally Robert, the store manager, is very helpful and straightforward, which I appreciate. Overall, pretty happy with the service here. read more

This is our second time renting space here. We were able to preview availability & pricing on line and reserve what we thought we needed, a ground level 6x8 unit. Upon arrival we were taken to the unit to make sure it was what we wanted which was great. The woman in the office was very friendly. We bought a few boxes and tape for convenience and was able to return the leftover boxes without a fuss. Only knock on the review was the unadvertised mandatory insurance. read more