What makes a company great?…read more The people who work for it. I have rented a small unit here, at the Westwood, Massachusetts faculty, since June 2015. Recently, I went there to move some stuff in and out. I made a big error: I locked my unit in the "open" position. The folks there check these things regularly, and sent me an urgent message by email. Asking me to contact them. Tyler, the man on site at the facility, could not nave been kinder or more sympathetic. Long story short, my stuff is in storage in the Bay State, and I live in Brooklyn, NY. Probe? Solution: I went to a local Public Storage, where the very kind snd patient Shaquira helped me. It turned out to be more complicated than we all thought, because the fax of my license did. It go through. Shaquira came up with another solution: she sent a PDF of the licensor to Tyler. My treasures are stored on his small space and these two employees totally understand. They deserve a raise! Thank you, Public Storage, for hiring the right folk. And thank you so much, Tyler and Shaquira! Sincerely, Karen Donovan

I am not able to access the 2nd floor storage unit I rented for the last 2 days. Elevators are out…read moreof service and I was informed by the facility manager today that he cannot provide a timeline. He advised me to use the stairs. Seriously?

Simply awful service! This U-haul Facility is astoundingly terrible. The customer service is…read moreawful. There was a female attendant there today who refused to help my husband and myself and she was very nasty in her expressions and words. She initially told my husband that she was not on th clock when he asked her a simple question. He tried to follow up to apologize for disturbing her and she turned her back to him and said that she was talking to someone else. When I went to her to ask about the elevator, she refused to answer and instructed me to ask inside because she was not going to tell me where the elevator was. When I asked what her problem was and did she have this nasty attitude due to my race. She said that she does not deal with rude people. As I was being polite to her all along, I replied than she must have a hard time dealing with herself. I have never in my entire life encountered anyone as rude as she was! I will never return to this location and would not recommend it to anyone. Simply awful!

Told me when I showed up early for my hitch install "Online reservations don't mean anything" and…read moresaid the guy had gone home. Told me to come back at 7am and they could install. 15 miles drive each way. 7 am- "I don't have the parts, 2 or 3 weeks out booking". Call Uhaul, and the best they can do is I go to the place (15 miles away) they claim they don't have the parts, and pick up parts and bring them to the LARGE Uhaul place 1 mile away from my house within 1.5 hours and they'll install. I call bullshit. They told me 2X "Online reservations don't mean anything". I paid for a service online. I got a confirmation, online. Your phone line says "go online". Several workers tried to be helpful, the woman at the desk did not try at all. AVOID AT ALL COSTS.

Mozart Movers were top-notch! I initially did some moving…read morecompanies comparisons, and ultimately decided on Mozart as the background office staff was informative, courteous, professional and timely, and they answered all of my questions, that is a feat in itself. The movers made contact when they were en route to my location, and showed up on time. All three of the movers introduced themselves, and post my tour of what they needed to move, they went to work. Our move was sizeable 3bd apt in a house to a 2bd smaller townhouse. They disassembled, reassembled, and arranged furniture in the most effective configuration. They were real people who truly cared about the job they did. They also understood how stressful moving is. My move took 6 hours and they were moving the entire time. Nothing broken and they were a super effective team. (hopefully no time soon...the process of moving bites) If I ever need movers again Mozart Movers are going to be my choice. Thanks Dan ,Evan , and Tony, and Elisa

I had a super smooth, easy experience with my move today! Stephen and Tony were on time, friendly,…read moreand worked really efficiently. They were like a well-oiled machine! The 5% discount for paying with cash was awesome. I would definitely use Mozart again!

They just did a great job moving me on a very rainy day. I moved my furniture from storage to a…read moresecond floor in the pouring rain.

Hard working no nonsense guys. Pricey but worth it. Not the friendliest crew but would definitely…read morehire again.

I've used this facility twice and have no complaints about the service or the facility itself…read more However, both times I've had to leave due to rate increases. This most recent time, the fee went up by almost 100.00 in under a year.

PREDATORY PRICING Extra Space Storage (including this branch) will raise your "rent" 30% after a…read morefew months. They currently have a class action lawsuit against them https://bit.ly/2OKGX0c and it is not the first https://bit.ly/3g2SuTU. They are still advertising the original price of my unit while notifying me that my rate is increasing because of "market conditions." I would never store my possessions at Extra Space ever again.

The Movers Eduardo and His Assistant Were Excellent!! This is the 2nd Time I've Used Belle Air…read moreMovers and I Would Use Them Again!!

Professional, friendly, guys, arrived on time, quick to wrap up and move. Zero complaints. Value…read morefor money was appropriate.

I reached out a week prior to my move via Yelp, and they responded quickly and efficiently with the…read morebest quote in comparison to several other moving services. They arrived on time with 2 gentleman, who were INCREDIBLY STRONG. I had some very heavy furniture, which they made look light as a feather. Everything was moved to the new place within the time frame they quoted, placed in the correct rooms of the home, and all without a scratch. I would absolutely recommend them to whomever needs movers, and will be using them in the future for any moving endeavors!

I have to say you get what you pay for. I chose this mover due their lowest rate comparing to other…read moremovers quoted. Their movers was very respectful and kind. The past years of hiring movers they are extremely fast. This is by far the slowest movers I've ever experienced. The movers was young and they look like teenagers... It made me feel like because of the cheap rate they're taking their time. Who ever I speak to was not being clear of the surprised charges. I called and asked why he never mention about the charges when the last few time we txted and also spoke on the phone. His reply was it shows on their website and I never asked about any other charges... When I reached out for quote I did asked for their rate but other charges should also be answered...

This isn't a 1 star review. It's a -1star review. They are definitely in the sub club. Starting…read morefrom day one there were problems. I made an appointment online to view a unit. When I arrived the door was locked. So I called and received no answer. I then called the main number and all they could tell me is that someone was there, somewhere. So after almost an hour an employee came and unlocked the door to show us the unit. The unit was the size I was looking for and it was easily accessible on the first floor. I agreed to take the unit. Almost every time I went to use the storage I could not find a dolly to use. They only had 2 and no one ever returns them. So they aren't any help but they are somewhere in the building like the employees. One day I received a call from my wife while she was in the unit. She was disgusted. There were rat turds inside of our storage unit. We had all brand new furniture in there and it wasn't there for the rats to enjoy. My wife told the employee on-site and they told her that they will give her some Rat Poison to put in the unit. SMH. We were on vacation the following week so there wasn't much we could do at the time. A few days into our vacation I received an email stating that the rental fee for my unit was being adjusted from $212 to $310. I guess it was being adjusted due to the higher than quoted rat occupancy. The day I returned from vacation I went to another storage facility and signed a lease agreement and went to Prime to give them my notice... Stay away, far far away!

Do Not Rent Storage here, there are much better options. They quoted me a rate, then "oh by the…read moreway" you have to have insurance which adds a chunk to the real rate. Then after a couple months you find out the rate was a tickler rate and the "real" rate is 50% higher after you have moved all your stuff in and are stuck. There was water intrusion pooling in my unit the first month and water elsewhere in the building after every major storm. It is "climate controlled" but not water entry controlled. The entry to my area of the building was filthy and never cleaned. I tried to clarify something in the contract and was told not to worry about my concern (but they would not put anything in writing). All this in 3 months. I sucked it up and hauled all my stuff to another place. Don't make the same mistake.

Great experience with an intercity move. Flash kept in touch with us, adjusted the delivery…read moreschedule to accommodate us and were fast and efficient. I originally thought we needed a national moving company, but turns out movers like Flash will often accommodate moves to places like NYC and DC.

VERY QUICK AND EFFICIENT!! They were personable too!…read moreBest pick of the cities. Easy to work with. Was super fast with load in and unload. The value was AMAZING as well. Great value!! Service was as requested and was as needed!