This place is absolutely amazing. The staff they are amazing they always are so happy helping when…read moreneeded. The only down fall is I wish they were available Sundays

Place is meh. They'll give you good service at first . Once your their client seems as if they…read moredon't want to be bothered when you ask them questions . I'll be moving on soon .

Great location. Ample of room and space. Excellent employees with good customer service skills…read more Clean location. And well secured. Very reasonable for what his offered. Highly recommend this business.

Everyone was very helpful!! They are busy, but they always make time to help! Very satisfied!read more

Great customer service..Eric is always in great spirits and happy to help... He goes above and…read morebeyond to ensure customer satisfaction, leaving no issues unresolved. The office is always clean and so is the property. I can't say enough good things about Angie as well! Thanks Eric, for your service & assistance!!

I would say worst place to store belonging. Was not pleased since day 1. I could see through next…read moreto the neighboring unit. Was questioned exactly what I was storing . Throughout my rental time with this place Rent would just increase without any notification. You miss one day and you are already getting calls and e-mails about your payment needing to be made. And when you were late they would be calling your relatives about the payment. I remember recently speaking to Angie about my late payment told her I had just lost my job and that I would figure it out and make my payment soon. Emails and calls kept coming in. I was going through looking for my missing dad and at the same time with a back injury and seeing those annoying calls was very overwhelming. Answered one of the calls and she told me I had to pay my overdue amount which I did then I got a call back stating I didn't have access to my space because I still owed another amount. Then by this time it was more that I had to pay which was not right. Had issues paying the remaining balance the system was not taking my payment. Tried contacting real customer agents and to be honest it was a mission to talk to someone. Bot chats are the worst because they don't understand your questions. Finally was able to get my payment done and when I did go try to access my unit my code wasn't working. Again I had to go out my way to get help. My code was Locked and I had no gate access to get to my unit. Apparently it had to be refreshed because it hadn't passed enough days that I made my payment so it wasn't giving me access to it. Then I encountered I needed a code to remove the extra lock that was placed on the lock.This was the worst experience I've ever encountered with any company. There is no real customer service support helping or easily to access for questions or concerns. At this point I didn't not want to speak to anyone from my Rental space. I needed help from someone other than my storage office. Took numerous attempts to actually speak to someone and that should not be. Finally I was able to access my unit and come to see some of my stored items damaged maybe by rodents . At this I want nothing to do with Public Storage but I hope my review helps others in going with different rental company who actually cares about their customers. Owners should be aware how frustrating is for customers to have their rent increased without notification and even worst to have to talk with the same people frustrating you because there is no other customer service personnel.

Filthy dirty units, property isn't kept up, insects in sticky traps up and down the halls, rat shit…read moreinside the unit i first got inside, outside unit I got after was super dirty, I asked the person working to please sweep it out and she just left the broom inside the unit and did nothing, the lights don't work in the unit and outside lighting is terrible, just met the manager who lives onsite and leaves her vehicles parked in the red zone 24/7 if I could leave my car parked to take my service animal to the park around the corner for thirty mins and she told me no! And then went on to tell me that scooters and bicycles aren't allowed on the property, it says online that this facility has climate control it's an absolute lie there is absolutely no climate control here. Oh and the only place a code is required is at the gate the rest of the building remains totally unlocked 24/7. There is no accessible restroom either.

Since NSA bought them everything has gone downhill. They raised my rent by over 40% with zero…read morenotice (even though the county prohibits doing so). I will report them to the county for enforcement. They told me they cancelled my insurance without notifying me, then, when I asked for a credit, they claimed that they did not cancel it. They randomly stopped sending me statements. It is impossible to get in touch with anyone who can help. Found rat droppings in and around my unit. Avoid at all costs. Seriously - you will regret using them.

the service was great! I had my locks changed, he was very good and efficient. Highly Recommended…read morethis quaint storage unit

Cheap and friendly service! Michael is the kindest. This is a good spot and affordable.read more

Exceptional customer service! A big thank-you to Maria, who…read moremade me feel completely comfortable and never rushed me, even though it was close to closing time. She was extremely understanding and took the time to explain everything clearly and in detail. I truly appreciate her patience and professionalism. I 110% recommend this location!

Very helpful employees good customer service Susan and Ashley were very helpful staffread more

I've been a customer for just 4 months and already getting a monthly fee increase of $24 per month…read more That's a 10% increase within 4 months.. with no notice! "A postcard was sent" was the response when I called to find out why the increase. I check the mail and definitely didn't get a postcard. Even if a postcard was mailed, they couldn't send me an email? I'm getting those monthly emails showing me they got paid. This feels like sneaky business practice. No apologies for the miscommunication or offer to work with me when I said I would be looking to move to another storage company. I'll be moving my things to Public Storage in the next week. Too bad SmartStop's owners need to squeeze more money and lost a customer. Would definitely NOT recommend this business.

If you're a first time customer they purposely will give you a deal so you can sign a contract with…read morethem. After about 3 months then they bump up the price on you and giving you some BS story to why they had to raised the price. They false advertise.

The staff was fantastic! Easy set up, friendly and we felt safe with their "we've never had a break…read morein" declaration. Very clean too! We're very happy with Storbox!!!

Monica gave me a fabulous tour of the storage options, which was extremely helpful. The facility…read moreis impeccably clean and secure. The perk of using the truck over the first two weeks is super. I feel good renting space here.

Amazing service! Super quick and helpful !! Would definitely come back !!!!!!!!!!!!!!!!read more

Amazing customer service, willing to show me and my wife the storages with no hesitation when it…read morewas raining. Able to rent a storage unit, easy process due to the help of Jolene. She is very appreciative and needs a raise. ASAP Once again, thanks your for amazing help Jolene

The facility is clean, well-lit, and feels secure, which gave me peace of mind when storing my…read morebelongings. The units are easy to access, and there's plenty of space for parking and unloading. Customer service was helpful during the sign-up process, and they were clear about pricing and policies.

Attention to detail. Kind management. Everyone is helpful. Clean restrooms. They promptly respond…read moreto calls and emails. Great customer service.