Loved the app and the ability to open the gates and doors from my phone…read more Very friendly and helpful staff!

Broken into everything stolen. Manager never responds, a complaint box to no where. DO NOT TRUST…read moreYOUR POSSESSIONS TO THIS PLACE....

Falso promises on rates offered. The manager guaranteed…read morerates would not change and they would advise 30 days before the change so I could reach out to him to maintain same rates as I was planning a long term. Rates increase in over 30% without any notice and rates "could not" be readjusted. Disappointed as I had other storage options to choose. *In reference to the response provided here. I was informed to reach out to the number below and they couldn't do anything and requested me to check back again to the storage location...so I was basically put in a loop with no resolution.

I've had three storage units here over the couple of years…read more I bought my last storage unit online, the lady with the braids is not friendly she talks with an attitude and asks if I had a previous unit here before and I say yes. Whatever, I ignore her behavior because I already paid for the unit. I return to say my unit wasn't showing up in my account she immediately tells me "no I don't believe you". I show her. She tells me they don't train them for anything. Once again whatever, it's irritating how much of an attitude she has. I lost my keys immediately to my last unit, I payed $70 to have the lock cut with a new lock. They tell me the keys will be there in the morning the next day. I wait until 3 pm just in case. I come in the lady with the braids immediately starts asking "who did you talk to" I said I don't know she said was it a white guy like why does it matter? hella attitude she's not helpful or friendly at all. they tell me the lock isn't cut cause they needed to charge the drill for 12 hours. They will let me know tomorrow when it's done. Next day I come in once again around 1 pm they tell me that they don't have drill bits the lady in the braids says they're broke and can't buy more hella attitude , the man says they can't have someone from a different location drop a drill off or drill it because "it's almost the 15th that's the busiest time everyone is using theirs" mind you he's not even close to be rude like the other lady she starts barking at me over and over again saying I didn't lose your keys it's not my problem. I said no you didn't lose my keys but I paid for you to drill the lock and you don't even know when you can drill it? I have a two week period and I'm on a time crunch. The man says it'll be done by then forsure like okay , it'll be done but I need to access right now. The woman says I'll refund you and I tell her ok and then ima call someone else to drill it and she said no it's not allowed. (I didn't get a refund). I ask to have a unit temporarily and she immediately tells me no and she's not going to help me. I ask her to call who ever is in charge and ask them what to do and if they can have money to buy a drill because at this point they don't have a working drill, nor allow anyone to drill it. A man I assume is the manager comes in and tells me he will call the district manager immediately because I will have to pay the administrative fee, other fees, sign a whole new lease to temporary store my stuff in a different unit and he's going to ask them what to do. I already know at this point he's not going to call me. I already needed to buy a different storage unit. So congrats on them they get a whole $150 for empty storage unit. I literally bought a 10 by 10 and I have roughly 4 tubs and a Christmas tree in there. What others say about price hikes are true. The gate is always broken. Those are inconvenient sure but this lady's sheer ignorance is disgusting. I have no idea when I will be able to get my stuff out.

We hired Olympic Moving to transfer a family member's belongings to a nearby storage unit. Trevor…read moreand Pablo arrived with a box truck and got to work. They were professional, careful, efficient, and polite. They fit a huge amount of belongings, including furniture, into a modest-sized storage unit. Great crew, great service! This is our second moving experience with them. I highly recommend this company!

Great drivers and crew, highly recommend this company for your next move! They come out in person…read moreand do a great job of calculating your full scope of work.

Terrible service terrible owner imagine you been rent a parking spot there for ever a yr and the…read moreowner just takes it away just because he doesn't like the way trailer looks that's what you can expect from this place I used too think they were fair not anymore! Don't go here there are better places!!!!

Century Square Self Storage is the place to store your important personal items. Clean and safe…read more Anu and Bruno, Managers, take care of your needs and are always there to help. I strongly recommend storing your items at Century Square Self Storage.- AO

They did such a wonderful job with our heavy couch! It was very easy! Easy to get ahold of and…read moreschedule!

I ordered some new bedroom pieces several months ago but they were on back order "until March". A…read morefew days ago, the furniture store called to inform me that they had just received my items (a bit ahead of schedule) and that I needed to pick up my order within two weeks. I contacted their preferred third party delivery service (Boush) and was told the pieces could be picked up and delivered to me within the week. I was given a three hour window (between 10 - 1) for delivery. I was pleasantly surprised when Roy and Ernesto arrived exactly at 10:00 and called 20 minutes before their arrival. They were delivering to a top floor unit in the heart of downtown so there were a few more logistical issues than just delivering to a home on a quiet, neighborhood street. Roy and Ernesto were absolute professionals. They maneuvered the parking, hallways and elevator with precision and skill. There were multiple large, heavy pieces (along with an oversized mattress) and they (not only) had everything unpacked, set up and cleaned up...they also took away the old furniture. All within 40 minutes. They were friendly, professional, efficient and (most of all) careful with my delivery. When it comes to the value, I'm going to say this: Time is Money. $400 took care of delivery, set up and hauling away the old furniture...all within forty minutes. This was well worth the cost. My own time, muscle power, sanity and patience were not things I was willing to gamble on. Boush took care of it all for me. Highly recommended.

What a breath of fresh air. After the HORRENDOUS treatment and (lack of) service by PODS in the…read moreTacoma, WA area, I cancelled the PODS delivery and called UNITS (after reading the GREAT reviews of UNITS and AWFUL reviews of PODS) I went to the Units website and ordered four containers to be delivered tomorrow. I then placed a call to schedule the delivery which was answered by a LIVE person who had just seen my online request. He said "it sounds like you need the container ASAP so if you would like two of them delivered this afternoon we can do that and deliver the other two the following day". And they ACTUALLY followed through on their promise. They were kind, respectful, honest and prompt. I HIGHLY RECOMMEND UNITS located in Kent, WA.

This place is very clean and the staff is very helpful and nice. I have had my unit for 2 years and…read morethere's never been an issue. The fact that they provide a truck to move your stuff is another great service they offer. I recommend this place to anyone looking for a reasonable priced storage unit.