I was rush deciding on what to do with helping my mom declutter her garage. I decided to rent a unit very late at night and over the next two days realized I didn't need it after all. I tried to call but the line was busy and I forgot. Robert called me back leaving a voicemail apologizing for missing my call since he was on the line with another customer that I missed. I finally found time to call and Robert remembered me via their automated system and provided excellent customer care. I assumed that I would have eaten the cost of my hastiness so I had only called to inquire about ending my lease. But instead, Robert helped me with issuing a refund since I never even physically checked in. I'm very grateful. If I need a storage space, I'm definitely coming to this location. read more

Frankie, the so called store manager is so rude and unprofessional. I called to have my items stored and she just started being so negative telling me about what past customers have done to abuse the 1 month free term. Then I proceeded to say I'm a long standing client in another state and she mentioned hoppers. Something I have no intend doing. This lady has got to go be fired she acts like a child. read more

December 30, 2024 | received this injury due to this protruding foot-long piece of metal Sticking from the wall around a blind corner. I asked for a Band-Aid in the front office, and was scoffed at. "We don't give customers bandaids. Do you think we're a Pharmacy?" I had to go to the emergency room, Had to get a tetanus shot, Had to go on antibiotics, missed two weeks of work, and now six weeks later have a lifelong scar. Extra Space storage? Their response has been "Lady go f$&k off." Even their employees (Look online) Say the worst part about their job is how aggressive they are towards customers. And there's a class Action suit against them for their bait and switch tactics. Not "good" Mormons who run this Utah corp! I need a good personal injury / property negligenc Lawyer. Google " Extra Space storage class action lawsuits." There are many. They are Corporate abusers of consumers. These assholes don't deserve your business read more

Extra Space Storage - Infected wound from injury at Extra Space storage. It's a dangerous facility and they don't give a shit. - Self Storage Near Me - Hawthorne, California

From the moment my partner and I walked in, Ms. Frankie made what could've been a stressful day feel smooth and manageable. I was feeling unsure about what size storage unit would best suit our needs, but she was patient, informative, and incredibly helpful. She didn't rush us, she actually took the time to walk my partner and me to several units, helping us visualize the space and making a recommendation based on exactly what we had. What truly stood out was her attention to detail and genuine care. She went above and beyond by informing us that the second elevator at the facility can sometimes be unreliable, and suggested we consider a unit closer to the third elevator. Sure enough, when our movers came to drop off our items, the second elevator was out of service. Thanks to her thoughtful advice, we avoided a major delay and saved ourselves a lot of time and frustration. Ms. Frankie is a gem, professional, knowledgeable, and caring. If you're looking for storage space and want someone who truly has your back, ask for Frankie. She made a huge difference in our moving experience! read more

Worst attitude towards clients from office worker. I am a client for years, about 5. As courtesy, I let the lady at the front that someone forgot to lock their unit because, I forgot to lock it before and I was informed by Antwan that I forgot to lock my unit. I was paying the favor back. She told me that she did not like MY TONE. Chris from another unit that I have confirmed that I never gave a bad tone of voice to anyone ever. She does not have good people skills or good customer service. She doesn't really care about people's units. read more

Frankie was very helpful and made everything so easy for me before leaving the country! Glad that I chose this location read more

Extra Space Storage - Self Storage Near Me - Hawthorne, California

Over the years, when I've needed storage space, I always come here. Antwon is so friendly and helpful. Even when I have had situations that don't fit perfectly within their methods, he has found creative ways to get me what I need and still fit within policy. I really enjoy working with him and have come back to this specific location because of that. I end up visiting my unit on occasion, simple things out or put things in and no matter what time of day, the space is always impeccably clean, tempered , and feels safe. I have just moved out of Southern California and closed out my account. I recommend Extra Space Storage and this location specifically whenever someone asks. read more

I cannot say enough wonderful things about the customer service I received from Frankie at this location! She stayed past their closing time to assist me with a last minute reservation and was patient and kind in helping me see the unit, obtain a lock, and fill out the paperwork. Frankie made sure that when I left that day I felt secure and stress free! I love how safe the unit feels and how easy it is for me to access and manage. I got a unit for vehicle storage while leaving the country for an extended period of time. Now I don't have to worry about parking, break ins, or the security of my car and belongings. read more

Nice location, friendly service, very affordable rates and right off the 405 fwy. Your items will be safe and secure renting here. Would recommend to friends and family read more

Superb customer service from Antwan! Antwan went above and beyond to help my family and I find the best storage.

I never used storage before so I was a little overwhelmed. I looked at some options on line but decided to come in and view the facility before I made a final decision. The location was very clean with many cameras which was a good sign. Customer service was amazing which sold me. Anderson walked me through all of the different options for my specific needs and helped me with some promotions that I didn't see online. I'm so glad I came in because I got a better value and the conversation helped me pick the best option for me. Definitely recommend this. read more

Both Managers were amazing Sincerely appre the help and pride they both take in making sure the customer is satisfied this will always be my first choice! When looking for a storage unit again read more

Irene helped me cut my lock since I lost my keys. Very professional and quick! Would recommend to a friend! In addition to the excellent service, the facilities is clean and quick and easy access. Only issue is I wish I had access to my unit 24/7. read more

Great place to storage my personals , la cienega and el segundo store, great service, always clean , safe and great area. Antwan and his coworkers great guys. read more

Have been renting here for some time now, nice, clean and reliable staff! Highly recommend

Ailene customer service is amazing. She help me at the Hawthorne and Los Angeles location. Her customer service is awesome!

Recommend this storage place because it's a great place to go if you need extra storage for your needs, a clean place to go to, and has a great manager that takes care not only of the storage area but he also goes out of his way to fulfill your every need, answer your every question and show you everything you want to see. Shout out to Antwan Smith. He is great! read more

Antwan is very helpful. Storage facility very clean at all times and hours whenever we visited. We have 2 storage spaces for our business and for our home when we remodeled our garage. He is also responsive especially when I forget the combination for locks on the trolleys read more

Everything looks clean and brand new! I have some valuables and I feel safe storing them here. Adan Romero was very helpful with the process. read more

Antwan and Chris are great at taking care of you and the facility!! I moved to this storage facility because the hours are longer. When I got the tour, i noticed right away how well mantained the place is! The rates are fair and an extra hours of operation makes a huge difference! I highly recommend this place! I stared with one unit and now I have two and bigger! read more

The service here is terrible. The service from the call center is terrible. Stated that there office hours on Sunday are from 6:00AM to 8:00PM. When we get to the location there is no one in the office and the front door says closed on Sunday. I have no way to access my storage space, because we needed a code to enter the building and elevator. We have a U'haul full of our house furniture. Their inaccurate posted hours have completely wasted my Sunday. It's yet to be seen how much additional this is going to cost me. Now I have to take off from work Monday to move my furniture into a storage after I take my kid to school on the opposite side of town. read more

Stored my stuff for three months and all went great. Antwan in the office is super helpful. Location is great.

After moving in with my fiancee, we needed a place to store our extra stuff, so we turned to Extra Space Storage. They have the best price per cubic foot compared to other storage companies I researched that were highly reviewed. Antawn, the main rep at their East El Segundo facility, gave me a tour of he property and I was impressed with the security and cleanliness. Extra Space bought the property a year or two ago and renovated it, and it still looks brand new. Since I signing the rental agreement a few months ago I've been back to the storage facility 1 to 2 times a week to move stuff in and out, and everything has gone smoothly. Their keypad access system means I have a private, unique code i can use to enter the property, so I never have to worry about losing a key or card. The keypad controls access to the entry door, elevator and vehicle gate, so there are multiple layers of security to help prevent tailgaters. Extra Space also provides carts to use during office hours, which makes moving items in and out much easier. The location is also in a quiet, upper middle class part of town, which gives me peace of mind. So far, renting here has been a great decision. read more

Extra Space Storage - Self Storage Near Me - Hawthorne, California

Came here one day after having a bad day to find the place closing up for lunch and boy was I upset. However, Antoine was very respectful and handled the situation very well and very helping and helped me with the info I needed. I did rent a unit and the facility is clean and safe and everything was well explained and the experience was great! This was my first time going to an Non U-Haul facility and I was greatly pleased! Thank you! read more

Very nice customer service was very well put together called me right away I came in and they already knew who I was because I told him the time I was coming paperwork was done very fast and efficient and I was very pleased with the customer service read more

Unethical! They have a very clear issue with theft, and absolve themselves of any responsibility in their rental agreement. The lease agreement actually says "Operator exercises neither care, custody, nor control over customer's stored property and all property stored within the space or at the facility by customer shall be stored at customer's sole risk". They might as well have all the doors wide open and bags over the video cameras. Should anything happen to your unit, they won't call, and will happily continue to collect your rent. When I filed a police report, the officer said it happens all the time at this location. When I filed a BBB complaint, they replied with the leasing agreement, saying they're not liable and they won't issue any kind of refund. They do not take any responsibility for the service they provide, and do absolutely nothing to protect their customers. On the BBB site, they they have 141 reviews, with a 1.35 rating out of 5. read more

Great storage facility, used this facility twice and never had a doubt that my items were safe. Definitely great place to store stuff short term or long term. read more

The staff is excellent. The place always felt safe and was clean. I would rent at this location again and advise my family to do the same. I got a deal when I started off and then downsized my unit multiple times. I was probably making extra work for the guys here but they were patient and really helped me out. Good humans and I appreciate them. read more

Overall, not a bad location. However, the manager Antwan is very rude. Talks over you, tries to assert authority, but you are the customer. Remember it's your money and no one deserves to be treated so poorly. He does not take any ownership or responsibility for his actions. I do not recommend working with him now or in the future. Please take your money and items to a place where you will be respected and get a fair breakdown of costs! read more

One of the best experiences I've had. Antwan was the best. I made an online reservation for a 5x5 but upon arriving and looking at the space it was too small and he was wonderful in helping me get the right size space. The process was quick and easy over the phone. I'm so happy I was able to get this storage since it's super close to home. read more

Wow, exceptional service #1. Antwan the store manager called me like he promised when a drive up unit came available. He is exceptional at telling you all of the details and made signing up very easy and efficient. I have never been in such a clean storage facility. I am thrilled I found this location for our storage needs. Thanks Antwan and Rosie!!! read more

Awesome place. The best management ever. The place is so clean and secure. Also, is hard to find climate controlled storage in LA and this place has it. read more

Great service and a clean location, could use an extra hour on access time though, 8 pm bones me sometimes.

This was my first time renting a storage unit and Antwan made it a great experience. Super clean facility and fair pricing. Feels very safe and secure as well. read more

I had to move out of the house quickly and put things in storage because of a break-in. Reina and Antwon were friendly and professional. I had rented a medium storage shed indoors and it was so clean you could eat of the floor. Great people doing a great job. Thanks! read more

The site is great, clean, and very friendly staff. I recommend this location to everyone. Antwan helped me get set up in a breeze. Cost friendly, too. This was a no brainer for me. read more

other places I looked at don't have climate control and the walls don't even reach the ceiling- ridiculous. they also had drywall you could just poke through between units. This facility is safer for your stuff, better facilities and much better run. read more

This place is the absolute worst. Constant unannounced rate increase, multiple hidden fees, overpriced and undersized units and completely unresponsive management. Do NOT store your stuff here. read more

I had the worst experience Extra Space Storage. I went online and reserved a unit for my storage. Then I called Extra Space Storage on the same day Tuesday the 27th. Spoke to a male representative of extra Space storage. Got the information I needed regarding the storage unit.On the 28th, 29th and the 30th i was called by the same male representative for Extra Space Storage .Saying will i be there to get the unit. I flet like i was being harassed, forced. I understand that I reserved the unit but things change in the process of moving I'm just. In people's life. So if I did not call being responsible to saying "is the unit still available and can I still have it" would be on me and only me. Topeak also consistently as quite irritating then I thought to myself maybe this company cares about the customer. Let me not assume the worst. So with that in mind being called today, this morning, gave me a thought that maybe they go on commission. Just a thought, so I decided to ask that question, when I arrived at the place. You see I promise myself that from now on I will only deal with companies that will treat me as if I'm them, as if I'm the one who owns the company. As if I'm family but not asking for anything free because I don't think that's right. But with compassion with concern with respect with honor. So when I go to the place the same mail that I spoke to I said hello greeted him with a soft voice and implied my question. Do you go in commission?. The man got upset with me replied no we do not go by Commission, and said he was offended by that question. I did not understand why he would be offended by that question. So I apologize to him for offending him and that was not my intention. And before I can finish talking he interrupted quite loudly I would not let me speak. It made me feel uncomfortable that I would not want to deal with a company that would treat me like this over a question. I understand who you are today is not who you are tomorrow depending on what you're going through in your life each day. This man accused me of being rude being the customer which I was offended by but i did not reply that to him, because all I asked was a question, do you get commission for each customer that you pull in, to get a storage space because of the calls each day, which was really annoying. One call ti ask if i was getting the unit qould be safe enough.i have common sense amd im responsible for myself. The one called back was quite enough to indicate if I was getting the place or not. Through it all I never called him out of his name never accused him of being rude loud, obnoxious, ungentlemanlike, terrible customer service. I kept that to myself at that time because he's entitled to feel and say what he wants to. I'm not going against him being offensive or offended by me what I'm upset about is how he handled the situation, it was terrible customer service he was uncomfortably loud, which was quite intimidating and mentally abusive to me.man want us to follow and honor them then they need to lead with respect so we can do the same 8f not step out of the way. he was not in control of his emotion at all. So with that being said I decided not to take the space at the storage center called Extra Space Storage. Instead I relied on public storage and even though they're a bit expensive I rather pay for the quality of service and care then to get a cheap storage space with disrespect dishonor and complete lack of control of one's emotions. At the public storage I was greeted by two lovely females that I asked them the same question and they just replied no then after a while I told them the story and they laughed replying that was ridiculous.its a simply yes or no i said thank you. Because it bothered me meaning. Was I wrong to ask that question, so I had to research it a bit more and got I my answer. So thank you Public Storage for your great customer service and understanding. Thank you for treating me as if I'm you. This particular Public Storage was also located on La Cienega crossword would be Century Boulevard thank you. If I could not give any stars at all to Extra Space Storage I would do so. read more

Extra Storage Space, etc. has no rent control and they will go up as often as they choose. The manager refuses to allow you to go over her head and speak to District or Regional manager. She was cocky-arrogant and seemed to give off the air that she has headquarter's blessings to abuse customers as needed as they will have no recourse to anyone to complain to. The gate-door for the units was left open to the public and when I inquired about it, I was told "oh the painters are here [all nonchalantly]..." Demonstating their lack of concern for theft oportunities or protecting their customers units. They tried to trick/force me into buying their locks even though I told them 5 times I already owned 6 of them. Even worse, was their refusal to allow me to read a copy of the contract lease ahead of me signing it! ...And they were going to charge my Debit card the intro fee while refusing to print out the contract so I can read and refuse if I wanted to. (they didn't even tell me what was in it! -- Until I demanded my debit card back, they started spilling the dirt! Saying I was required to allow them to roll over funds from my bank on a particular day every month! I was hell no!!! I've seen Storage company charge banks twice and admit weeks later than it was technical error. And the company didn't even tell the customer they accidentally charged them twice weeks later! Shaddy as hell! This company - is out of Utah - they have a history of ripping off as they know the hardships of paying for movers, trucks etc. so people lose their life-long belongings as Americans are dealing with financial losses, or the lose of their jobs and homes, down-size, or are females fleeing homes from domesticated violence. Extra Space Storage have horrendous business practices and use the "Bate and Switch" methods to entice victims and then raise rates beyond what they can afford during these challenging economic times. Extra Storage Space Customers service over phone will tell you one thing and then when you visit the facility the manager will contradict it by telling you something completely different. I was told over the phone I could sign a waiver if they didn't want to buy their insurance, however when you come in the manager told me that it wasn't true, customers are required to buy their insurance. When in itself feels like she's call the customer [me] a liar. When according to customer service over the phone, she demonstrating she's the one who's lying. Tacky customer service on both ends! The manager said, she couldn't print a copy of the lease until I was ready to sign it! I told her I needed more time to read it before signing it since they wanted to charge my account before I signed on the line. Beware they want you to blindly sign their contract lease WITHOUT YOU READING IT! DO NOT LET THEM take your money and commit you to agree to the contract within seconds after charging your Debit Card. They hire personal who have shaddy sociopathic personalities, thieves, pathological liars, con artist, heartless, cold blooded, and selfish employees. They forced customers to pay for insurance and then the insurance companies consistantly renig on paying out for damages. I find it hard to respect these real estate monopolizers! There is just no excuse for their business practices. Victims have lost their entire lives of belongings, professional tools, family personal heirlooms. There is a desparate need for CHANGE! RUN LIKE HELL! Bottom line -- Don't do business with them!!! AND WE SHOULD ALL PRAY FOR CLASS ACTION LAWSUITS AGAINST THE GREEDY REAL ESTATE MONOPOLIZERS AND PREDATOR BUSINESS PRACTICES!! This has got to stop! read more