US Storage in Hawthorne is the most friendly and welcoming storage location I've ever been. I had no idea on what to expect when renting a unit, they took their time and walked me through an experience I was not familiar with.. thanks Benson and Paola. read more

We have been using this storage center location for more than 8 yrs now and I'm writing to share a very disappointing experience my husband had during his recent visit. An employee named Paola spoke to my husband in an extremely rude and unprofessional manner. Her tone and attitude were completely unacceptable and left feeling disrespected. Every customer deserves to be treated with basic courtesy, and this interaction fell far below that standard. I'm posting this here because I believe management should be aware of Paola's behavior and take appropriate steps to ensure this does not happen to anyone else. We hope to see improvements moving forward, as respectful communication is essential to good service. read more

I'll be closing my unit! You say due to necessary align, yeah right, the storage place down the street warned me you guys constantly increase the prices of the Units. They are still cheaper. If it wasn't for Piola I would have never signed up due the to unforeseen, but true, reasons! Storage facilities are a dime a dozen why wouldn't you want to keep your faithful customers who pay on time and every month? Unbelievable and I donated to your Kure fundraiser. read more

US Storage Centers - Screen shot of response from My L - Self Storage Near Me - Hawthorne, California

Rodents, damaged belongings, zero accountability Moved in four months ago and wish I never chose this place. Rodents spotted repeatedly; my furniture and clothes were damaged beyond repair. Management offers no real solution--just vague assurances and "traps." No transparency on pest control or progress. Don't risk your stuff here. This place does not even deserve one start but I am forced read more

Just got a look at their new logo. It is clever to use a storage box as the central image. However, like many logos created these days, the logo looks like a sphincter. Look at sideways, too. Given the nature and scope of the dishonesty, cheating, deceit, harassment and insulting behavior by the facility manager, Benson Williams II, staff and their counsel, the sphincter is an appropriate logo and service mark for US Storage Centers. Another logo that they might consider is the screw - because that is what they do to customers who fight to get restitution after facility staff break-in and steal unit contents. And, no, they do not call after they break in and steal your stuff. Instead, they create fictitious investigations where the prime suspect, the facility manager, is part of the in-house investigation team. Part of the theft method is to get you to agree to two 10x10 units side by side. The manager then writes up the contract and, instead of giving you two contracts, he gives you one contract and leaves one unit # off the contract. That unit is referred to as a 200 square foot unit. Making it even more devilish is that the manager sells lock and key sets that are compromised; they are supposed to have 3 keys but Benson Williams II hands you a kit with just 2 keys; he retains the third key. Benson then waits to use the third key on the unsuspecting customer's lock on the unit door. Result is this: MASSIVE THEFT. Eventually, USSC claims there was no theft and that the customer owned nothing and stored nothing in the unit. Conveniently for USSC and Benson Williams II, they have a contract that does not list the unit number correlated with the customer's name. The customer and unit are off-grid. By the way, the units are advertised as individually alarmed but the system didn't work when tested post-theft. The unit doors do have motion detectors but when you are off-grid, guess what? Doors show no motion in unit door motion reports. HPD did next to nothing; this is how the cops roll. They give USSC a pass. Why? read more

I am very impressed having just moved in to US storage. First of all this facility is in an area that is absolutely perfect for a storage facility - in a kinda industrial / business area on the cusp of Manhattan Beach and Hawthorn - a place that is nice but doesn't feel like rent is at a super high premium. They have 3 or 4 buildings on the premises and I have never seen it crowded like many other storage places I've used in the past (having to fight for the limited number of carts other places typically have). They have a plentiful supply of medium & large sized carts to expedite moving stuff. I have never yet had a problem parking close to the elevator (in car or truck) in my building which is also super helpful. Another reason I left Public Storage is that I originally started with a good rate, then after 5 months they increased my rent 40% now that I was moved in & most people would rather just pay that than go through all the trouble of moving again so soon. I know that rents get raised but I was assured that I would not be gouged that way here - so I'm looking forward to the "standard" 5-10% increases here but, "to be continued"... Another 5-star element is that they actually have a truck that you can use, free of charge to move in (but you have to fill it back up with gas) which you get for 3-4 hours I believe, but you have to reserve it. I also have to give a special mention to Anna in the office who is awesome and has really gone above & beyond to provide wonderful service - unlike my last experience at Public Storage where I felt like another faceless customer to give them money who they couldn't have cared less about. I really feel that she genuinely cares about me and shows that by going above & beyond providing info about insurance, locks, etc. (things I didn't think to ask about) I was also scheduled to move in on a day and then saw that it was supposed to rain heavily that day so she let me move in a day early at the last minute. I also really appreciate being able to be in my unit until 9:00 pm when all the other storage companies kick you out by 6:00 pm and are more concerned about themselves than what works for their customers who typically work till 6:00 and can't easily make it in till later. Another really nice 5-star touch that I haven't seen anywhere in my 30+ years of using storage facilities and really appreciate is the music that plays in the storage building - This is a really nice touch!! On a side note, you need a cylindrical lock to rent here ($18 purchased here and is about the same price on Amazon) Although I just moved in, they are off to a glowing start compared to all the experience I've had with storage places over the years and I'm looking forward to a long & mutually beneficial relationship here at US storage! read more

I have rented a unit at this location but have met several customers that had and were forced out given a change in the monthly rental rate. They are know for taking the next months rent and then giving you a notice to vacate on the first days of that new month. It seems they have a plan that all the locations work from and it is best to avoid renting any storage facility from this group. read more

hundreds of dollars wasted after one week in this storage unit. all of my furniture bags and clothing is ruined by poop and holes chewed into everything read more

I'm so glad I found this storage center after searching almost 2 months. There are so many storage companies out there and I found Benson, the property manager and Paola, his assistant to be so helpful and pleasant to work with at the last minute. Benson went out of his way to make sure I received the most convenient and affordable spaces available within my budget and that fully accommodated my needs. It is very clean and well managed. read more

This place has been burglarized a number of times and the management hides this info, I've found out a number of times from different tenants. The police department confirmed these multiple burglaries. No changes have been made to upgrade security. Water leaked on my stored good and rats pooped and peed and ruined my things. When I asked management about this they refused to remedy or take any responsibility for the situation -- to include admitting to and fixing the problem, or covering any of my lost goods. Additionally rent has increased over 100% in approximately 3 years...they lock you in at a lower price and inch up the rent every few months. Staff is rude, defensive, and unhelpful. Find another spot. read more

Had a great experience working with Benson! He was very helpful and accommodating with our needs. Every time I have stopped by the storage unit he is around with a friendly welcoming and asks if there is anything we need. Really appreciate his kindness and help! On top of that the storage room was so clean and was taller than I had imagined so I was excited for the extra space. They have plenty of carts for you to use to move and the hallways are wide. Also a nice clean bathroom in the office. Highly recommend this storage location! read more

I was with US storage for over 7 years and the last 3 three were horrible I was ripped off lost over $ 2000 worth of music equipment and the new manager was unhelpful and very disconcerned about it . My rent was constantly raised as I kept moving to a smaller unit to save money . In the end I paid more for a smaller unit than I had with the larger unit. After having my stuff taken I was told I needed renters insurance. So there must have been property stolen more often than not . I will never use US Storage again and I would tell everyone the same . Overpriced horrible customer service and shallow personel . When the FBI shows up to your storage facility maybe consider finding a new place to store your stuff. read more

Very friendly and easy to purchase! Would definitely recommend to others that are in need of assistance.

Amazing customer service and clean facility. I've had a storage unit with these guys in Hawaii and they were just as good there. I like that they handle their own pricing and everything is not through a corporate office like the other guys. read more

US Storage Centers, specifically this location, and BENSON, is so great!! He made our move in and move out seamless, quick, and easy. Benson with help guide you through any questions or concerns you may have. This storage location has my highest recommendation! Thank you Benson for everything, 5 stars all around!! read more

Don't store your stuff here. They raised my rent over 60% (100 per month) after only 6 months, with only 30 days notice. Plenty of other options. read more

Run away. Wasted 8 hours loading a moving van and unloading back at original location because the owners decided to not show up. Explanation was an "emergency" which later morphed into a company outing. I signed up online and confirmed first day - which was during office hours. Worst customer service thereafter and probably the worst single customer experience I have ever had. I'd give zero stars if i could. read more

This place is 5 out of 5 stars for a reason!! Amazing customer service and a great professional property manager that was extremely helpful. The employee who helped, Ana was amazing and extremely helpful. We arrived to rent the unit 15 minutes before closing and they where extremely friendly and happy to help us. We got here so late because we had a terrible experience at EZ storage where we first went and they told us that the computers where down and they couldn't help us because they didn't expect them to go up. Desperate to find a place to unload the uhaul we called around and found this place, US storage. The lady at the call center was very friendly and helpful and found us a facility near by, called them and spoke to Ana, to make sure that they would stay open until we got there and gave us a great deal on the first 2 months. It was night and day how much better their customer service was compared to EZ storage. When we got there we were immediately greeted by the property manager, Benson. He took great care of us and the storage unit was so much nicer than the one st the other place. It had a much bigger door and it was on the first floo(the other place had a very small door and on the 2nd floor. I can't recommend this place highly enough. Superb experience all around. read more

This us storage location is the best location Do to the fact of location and professionalism I am grateful that I came to this location at frist. this is my second time renting a parking space.Bentsen, is the contact that help me to find exactly what I was looking for. A great price and gave me confidence in leaving my vehicle here. this storages facility is very clean and they are very organized . I fill my vehicle will be safe in the hands of Us storage read more

If I could give this place 10 stars I would . BENSON!!!! You are an Angel!! Thank you so much for all of your help today. You really helped me and my family out of a tough spot by working with us. This will forever be my go to storage place. Forever grateful. Thank you so much again. -Ashely and family!!! read more

Benson especially was helpful in ensuring a smooth purchase of our unit. He was kind enough to tour the property and unit to ensure it is safe and super clean. From there, he was available and efficient in answering all questions and professionally finalizing our unit rental. Highly recommend this location. The property manager does an exquisite job. read more

In early January Ana Garcia said I would receive a $220 check as reimbursement for rent paid for time not used. Still waiting. read more

CLEAN, SECURE, and ACCOMMODATING!! I actually picked this location for my storage needs based on the Yelp reviews, and I'm glad I did! I was a little apprehensive of the process at first as I've never had to acquire storage before, so I didn't know what to expect; however, the process was thorough and painlessly quick. Benson is awesome! He was attentive to my concerns regarding the actual fit of my items into the unit I selected, and provided me with an upgrade that better suited my needs for around the same price! Thank you Benson! read more

A great location and A+ service. Slightly off the main road so it isn't obvious they're there. Freeway close, making it ideal for easy access. They have climate controlled units too for your temperature sensitive stuff. Place is kept super clean and maintained. read more

I met with the manager Benson who was pleasant to talk and totally professional!! He set me up with my storage space with professionalism beyond belief! The compound was well maintained and very user friendly and I was in and out in the matter of minutes! I highly recommend this storage facility to anyone who wants peace of mind knowing there storage items are safe and secure and a reliable staff and management that will make you feel at home!! Thank you Brother! read more

US Storage Centers - Drum Madness - Self Storage Near Me - Hawthorne, California

The service from Anna was great went above and beyond, however her manager Benson not so much. The reason for the one-star rating is I was in a unit and the rent went to high for that size, so I requested to move to a cheaper unit which was bigger. One the day of the move I noticed my items where wet no liquid was in my unit just fabric, boxes and bins, why was everything wet? I called the manager over he looks at my unit and says oh I don't know maybe something in your unit spilled when he was informed no its no liquid, I was told maybe it was the rain from a week prior but to go ahead file an insurance claim and donate the fabric will have no issues. Oh, but it was issues the claim was denied because the insurance company they carry said we don't cover moldy items but what was moldy? Went back and forth for weeks and nothing got resolved at that point I didn't trust my items being at this location because now I feel like I'm paying you to damage my items. As I am moving out of the second unit I hear the sounds of water on the second floor I look up and what do you know its the same water marks that was on my fabric downstairs on the ceiling of the location but they say its no water leaks and that the cement that was used sweats so its nothing they can do. So I say to they "Extra Space Storage" would never and put my things back to the bright green and white logo. In all the district manager was also no help as she said she is siding with her employee! read more

I'm back at US Storage once again. Many thanks to Benson Williams. He helped me and got me a good unit at a very good price. A+ service. read more

The team at this location is amazing. Incredibly friendly and helpful. The location is great. I've made several visits to store items and there is always parking, facility is clean and I feel my items are secure. HIGHLY RECOMMEND! read more

Just got a second unit at their facility. Clean, reliable, quiet, never congested, affordable and great customer service. No bad experience so dar read more

NIGHTMARE. AWFUL. As you can see from prior reviews, this place was a nightmare. Yes, my unit was broken into by a crafty crook who somehow got on the premises and got off premises with about 200 banker boxes of books and other valuables. No one used a crow-bar; the lock and door were not damaged. Nor was a floor, ceiling or side wall compromised. Someone had a key. The cop never secured the crime scene and instead suggested that the crime victim has mental issues - all within an hour of the cop on scene. The management staff prepared an in-house report that didn't even list the correct unit # that was the scene of the theft. Cops quit the investigation within 24 hours of arriving on scene on August 6, 2018. Cops never secured videotape. Cops never secured alarm and unit door activity. Management claimed to police that the unit had never been rented and had been vacant for 9 years. Cops, after city council pressure, reopened the case, in late 2019. Cops closed the case in August 2020 because - they claim - the detective received a 'vintage Playboy' in the mail at HPD and felt 'uncomfortable'. The magazine was supposedly sent by a 'John Smith' who, the cops claimed was the victim - yours truly. Hawthorne has an ordinance that has outlawed new self-storage for many years. Why? Because self-storage joints do not generate tax revenue on receipts. SO, you can see why the HPD isn't too keen on helping out when there is trouble at a place like this. There is no revenue for the city so there is no revenue for the HPD. What happens in a storage joint stays in a storage joint is the basic message. And of course, US Storage isn't too keen on helping a victim in any way, shape or form. Indeed, they are hostile and litigate against crime victims who demand justice. KEEP AWAY FROM THIS PLACE. IT IS TOXIC. IT IS DANGEROUS TO YOUR WEALTH AND YOUR HEALTH. read more

Extremely upsetting ending with US Storage. So their facility is nice - that has not changed. But they are thieves and as soon as they strong arm you into writing them reviews, their customer service is a nightmare. I moved my items out on the 7th, and they will not prorate the monthly amount for me. They told me the 5th is the limit and that I have to pay for the entire month- that was never explained to me. Additionally, they are extremely rude once they have their hands on your cash. There are many nice storage facilities out there. Avoid this one due to how they treat their clients. read more

The first time I used US Storage was before I moved to Northern CA. I wrote about Jolene and what a wonderful experience I had. I've returned from Northern CA and am having the pleasure of working with Benson. He is truly professional, pleasant and great with follow up. Moving can be very stressful, but Benson is working with me to find the perfect space for my things. I am very comfortable with this particular facility. It's incredibly well run, very clean and the staff all care about their clients and their belongings. Thank you BENSON for working with me on securing my new space. I appreciate your help very much! read more

Benson is terrific and all about keeping customers happy while being quick, efficient and clear about guidelines and things to look out for. Definitely the kind of person that makes this a place to do business with! read more

Benson was very patient and helpful setting me up with my new storage unit. Great customer service. Thank you!

I recently moved and discovered that I had less storage space in my new garage. So, I visited this location to see if they had a unit for me. The staff was amazing. Kyle and Benson were very polite and professional, listened to my needs, and found the perfect size unit to fit my storage needs. Kyle gave me a tour and showed me my unit; then took me back to show me how to use the lock. Benson helped me out to the car with my packing supplies. The whole thing took less than 25 minutes. I couldn't have asked for a better experience. I went back that evening and getting in and out of the gate was easy, with the provided code. I highly recommend this location. read more

Was a tenant at US Storage (circa Manhattan Beach) for more than 7 years. The facility was clean. The staff is incredibly accessible and accomodating. If I need storage in the future, I will definitely use US Storage! read more

Benson has been so accommodating! I have been at this facility for years and the service is great.

Benson and staff are awesome to work with. They are prompt, efficient and informative. I highly recommend this facility. read more

I needed somewhere to park my 3 work vans and work truck so i called around a few places until i spoke to Benson, he was very knowledgeable and answered all my questions so i went down there to meet him. I was happy with his customer service skills and of the facility, it is very clean and organized. I signed up there and then. Very happy with the prices. read more

Thank You Benson for making the process so fast and easy for me! This location looks safe and very clean compared to other storage locations I had looked into previously! I would definitely recommend to everyone! read more