US Storage in Hawthorne is the most friendly and welcoming storage location I've ever been. I had…read moreno idea on what to expect when renting a unit, they took their time and walked me through an experience I was not familiar with.. thanks Benson and Paola.

We have been using this storage center location for more than 8 yrs now and I'm writing to share a…read morevery disappointing experience my husband had during his recent visit. An employee named Paola spoke to my husband in an extremely rude and unprofessional manner. Her tone and attitude were completely unacceptable and left feeling disrespected. Every customer deserves to be treated with basic courtesy, and this interaction fell far below that standard. I'm posting this here because I believe management should be aware of Paola's behavior and take appropriate steps to ensure this does not happen to anyone else. We hope to see improvements moving forward, as respectful communication is essential to good service.

Zero stars if possible…read more Mold! Have had unit for 5 years on the third floor. When moving into my new home recently I came to recover my items and discovered a lot of the more than 10k$ worth of my belongings were covered in mold. You can feel a distinct dampness in the air. Do not use this place

So clean and nice - and EVERY unit is climate controlled. The staff are super helpful and friendly…read more Cynthia helped me, she's amazing ! And so affordable! The price actually surprised me. So happy i found this place- HIGHLY recommend !!

Friendly staff. Clean facilities…read more Everything is newly built and in excellent working condition. Security is very good

This storage place is the worst they advertise low storage rates to lure you in. They gave me half…read moreoff my first month and then my rent went to regular price fine yes I agree to that sounds good. A few months later I get on disability due to a slip and fall. Me being a good customer trying to hold my end of the deal up. I send my boyfriend over there to make a payment for me because I had not received my disability check. He does so next month comes and he comes to my house and says hey your storage place charged me $257. I said what no way why you paid it last month right? Yes I did. He says well what did they charge you $129 ok let me call and see what the problem is I call over there. Low and behold the woman was extremely rude yelling in my ear, sir. You gotta put your pin code in. I said go ahead and finish up that customer. I'll call back. She says no no I'm done helping him she continue to scream to him from the telephone in my ear and then when I says OK are you sure you don't want me to call back no ma'am give me your unit number. I said I don't have my unit number. I don't even know what it is to be honest with you. I just put my stuff in there and I don't even go there often. OK give me your name. Can you break it down to me and let me know why the storage unit went from 129 to 257 and how come nobody called me and let me know. And why did you go ahead and charge his card again that was really embarrassing for me. I just asked him to do it that one time until my check came, and then they were taking it out again without even asking I was so embarrassed and then to be doubled in price. I freaked out. I said oh shit what the hell why would it go up that much? She said ma'am we sent you an email stating the prices were gonna be raised I said the prices we're gonna be raised and doubled and I said I don't have access to my email man can you send me something along the lines of a text or in the mail? Oh no, that will cost three dollars extra. Well You don't have a problem sending me it if I am a little late. If the payment does not come out of my account that same day, they text you three or four times that day and the next day no five day grace period. No nothing they bug you till they get the damn payment, that's why I sent him the first time their money hungry they bug you on the day. Your payment is due if your payment does not come out of your account automatically and then they double your rent with just a freaking email and then the lady says oh no no no I'm not gonna listen to this and then hangs up on me girl I just listen to you yelling in my ear for two minutes to another customer that's not professional. I offered to hang up and call back so you could finish helping the man and then you wanna get on me cause I'm freaking out saying oh shit what the hell you tell me somebody on disability how they can just have their whole life in a storage unit and then just get an email saying that your rents getting doubled. How in the heck am I supposed to go over there? Get my stuff out with a broken back and now move it to a new place. I can't afford to pay movers to do that for me now I am stuck paying this payment I will never ever ever ever ever ever. Use them again. Refer anybody to them or go back to them again it is the worst experience I have ever had in my life.

When I called to inform them that I would be moving out, they said they would prorate my last month…read morewhich they didn't. Instead, they billed me for the full month which I paid, thinking they would refund me the difference when I officially moved out. Of course they refused to refund me the difference and said if I hadn't paid in full already, then they could've then prorated me. Essentially I was penalized for being a good payer. I wound up paying $403 for 8 days

Extra Space Storage have you experienced energetic and friendly and very helpful employees…read more When I signed contrat , I was lucky, because employee Adan was working. He show my unit, whe we got bag to office , my contract was ready to sign. I have very good experience at this location in Redondo Beach on Inglewood Ave. I am highly recommended this location.

Stop by looking for boxes and packaging for my move.. Jennifer was very helpful. She asked me of i…read moreneed a space to rent and told what was available. But I need were the box. I did end up going back for more. They were well stocked.

Re: Public Storage located at: 4880 W. Rosecrans Ave. Hawthorne, CA…read more To Whom It May Concern, I am writing to file a formal complaint regarding an incident that occurred at Public Storage on May 29, 2026, involving an employee named Jennefer. I am deeply concerned about both the condition of my storage unit and the manner in which I was treated while attempting to resolve the issue. On May 29, 2026, I visited my storage unit to organize my belongings and purchased two medium-sized boxes from the office for approximately $7. After entering my storage unit, I immediately noticed a strong odor consistent with mold. I also observed flying insects, which appeared to be either gnats or termites. I do not store any wooden items in my unit, making the presence of possible termites particularly concerning. Additionally, I noticed that portions of the floor had developed white discoloration or blotches that had not been present previously. Concerned about the condition of the unit and the potential impact on my belongings, I brought these issues to Jennefer's attention and asked whether I could be moved to another unit. Jennefer informed me that I could be transferred, but only if I paid approximately $130 because the available unit was a different size. I explained that I could not afford that amount and that the problems with the unit were not caused by me. I requested to be moved to an equivalent-sized unit instead. When I asked whether similar issues had occurred before, Jennefer responded, "Probably." Jennefer then mentioned another unit located closer to my current unit but stated that I would still be required to pay for the transfer. I explained that I had not anticipated arriving to find a unit with a mold odor, flying insects, and visible floor discoloration, and that I was not financially prepared for unexpected transfer fees resulting from conditions beyond my control. At that point, I requested to speak with a supervisor. Initially, my request was ignored. Meanwhile, I had removed my belongings from the unit because of the odor, insects, and visible changes to the floor. Photographs documenting these conditions are attached. Jennefer instructed me to leave my belongings unattended and accompany her to the office. I expressed concern about leaving my items unattended, but she insisted that doing so was necessary if I wanted a different unit assigned. I questioned why she could not assist me at the unit using the tablet device she carried. She informed me that the device was only used for inventory purposes. Shortly thereafter, Jennefer returned and advised me that the transfer fee would be approximately $7 rather than $130. I explained that I could not pay the fee at that moment because I had just used the remaining funds on my prepaid card to purchase the boxes. In response, Jennefer called me "difficult." I again requested to speak with a supervisor. Instead of addressing my request, she left me standing beside my belongings in the hallway. When she returned, she repeated that there was nothing she could do unless I paid the transfer fee. Because I could not obtain cellular reception inside the building to transfer funds onto my prepaid card, I was effectively forced to leave my belongings unattended while attempting to resolve the issue. While I was still trying to address my concerns, another customer entered the office. Despite not having resolved my issue, Jennefer began assisting the other customer. I reminded her that my matter was still pending and that my belongings were unattended in the hallway. She responded that she was going to show the other customer a unit and again stated that she was trying to help me but that I was being "difficult." She made this comment in front of the other customer. I found this public criticism humiliating and highly unprofessional. Being called "difficult" multiple times, especially in front of another customer, significantly increased my anxiety during an already stressful situation involving my personal property and concerns about potential mold contamination. After repeated requests, I was finally allowed to speak with a supervisor identified as Mitzy. Unfortunately, Mitzy informed me that there was nothing she could do and that I would still be required to pay the transfer fee. I questioned whether this was truly Public Storage policy given the condition of the unit. I described the odor, insects, and visible floor issues and requested permission to complete the transfer immediately and pay the fee later if necessary. This request was denied.Eventually, after several attempts to obtain cellular service, I was able to transfer funds onto my prepaid card and pay the fee. During my conversation with Mitzy, I was informed that the transfer fee would be credited back to my account. That reimbursement has not occurred. Out of retaliation, Jennefer moved my unit to the furthest unit in the very back of the building. I left in tears. Racist treatment.

We had an amazing experience with Jessica , Michelle, Tony and Varon! They answered all our…read morequestions and concerns and made us feel amazing with our decision with South Bay Storage. The facility looks really clean and very secure. They have amazing deals and very good prices! You guys all deserve a raise :)

Rental unit storage at South Bay Storage Center…read more Family owned Business Pros- rental fees DO NOT increase yearly- your initial contract terms is your rental monthly price. I moved to this storage from another company due to rental fees increasing quarterly. Southbay storage is CLEAN, has elevators, and carts to use. I used the service for a few years without any incident and would use them again. My valuables were safe and protected. If your in need of a storage with reliable pricing and a safe place to store your valuables give them a call

Benson was so kind, professional and helpful!! He helped us…read moreget what we needed, and was so courteous. Very knowledgeable when it comes to storage needs! US storage has great selection and prices. I'd definitely recommend coming here for your storage needs!

Total bait and switch. I signed up for a $65 a month storage unit and paid for 3 months in…read moreadvance and then starting getting bills for $175 a month and was told that the unit that I actually got was Not the $65 special. These people were rude about it they offered me no refund. It's basically just total fraud. It's unfortunate I was really excited to be able to get a local storage unit right near my house for a fantastic price and I intended to hold on to the unit for several years I understood that the price went up to 175 a month afterwards but for 65 bucks a month for three months that was a good deal. As it turned out these people were not nice they do not return phone calls.

I was rush deciding on what to do with helping my mom declutter her garage. I decided to rent a…read moreunit very late at night and over the next two days realized I didn't need it after all. I tried to call but the line was busy and I forgot. Robert called me back leaving a voicemail apologizing for missing my call since he was on the line with another customer that I missed. I finally found time to call and Robert remembered me via their automated system and provided excellent customer care. I assumed that I would have eaten the cost of my hastiness so I had only called to inquire about ending my lease. But instead, Robert helped me with issuing a refund since I never even physically checked in. I'm very grateful. If I need a storage space, I'm definitely coming to this location.

Frankie, the so called store manager is so rude and unprofessional. I called to have my items…read morestored and she just started being so negative telling me about what past customers have done to abuse the 1 month free term. Then I proceeded to say I'm a long standing client in another state and she mentioned hoppers. Something I have no intend doing. This lady has got to go be fired she acts like a child.