Great customer service by all. From the customer service center to the site manager and employee…read more Their desire to help the customer is genuine. They are friendly and accommodating. The one time move in fee for the rental vehicle, gas and mileage was more than fair. I paid.25 cents a mile and.25 cents a mile for gas and I had the rental truck from 11am until 5pm and my total cost was $8.50. The great customer service, the great truck rental fee, plus the clean rental facility deserves 5 stars from me. I highly recommend!

Great staff at the facility. Always friendly and helpful. The facility is always clean and…read moretemperature controlled. Would gladly recommend.

I needed short term storage (2 months) stopped by on Monday .... Angela Blakley had just what I…read moreneeded. Signed up, inspected the unit and out of there in 15 minutes. Very professional and courteous. And the cost was just fine.

My mother and brother rented from this place. They both said it was an excellent storage facility…read more Angela was super nice, helpful and very knowledgeable. She suggested how to store things in the unit and was very attentive. I think this will be a great year storing things here Extra Attic Storge.

We had an awesome experience with Two Men And A Truck. The scheduling process with Sarah was easy;…read moreshe asked all the pertinent questions pertaining to the type and size of the furniture to be moved. The crew; Gary, Keith, Michael, and Robert arrived on time and immediately requested to give them a quick walkthrough to ascertain the size and location of the furniture to be loaded. They then proceeded with protecting and carefully wrapping all furniture in plastic. Everyone was very careful moving about as to not cause any damage to the furniture, walls, or doors. At our new home they were very meticulous as to not cause any damage to the low ceiling while moving a 4-poster bed and accompanying Queen Mattress and Boxspring up the stair. I was very impressed by their acumen and attention to detail. I would definitely hire Two Men And A Truck again if ever needed.

I want to commend the crew I had on Saturday June 12th". Jamoni, Jesunio and Zion were very…read moreprofessional, super nice and worked fast and hard.I can't say enough of about how great all of them were.

Overpriced and unprofessional. Wanted $3500 for a 45 minute move of a half dozen pieces of…read morefurniture, and was texted and called repeatedly after receiving the laughable quote. After yet another text from them, I replied with "stop", assuming it was an automated system. Got a snarky emoji back. Very glad I didn't trust these guys with anything important.

Update: Bold Moving and Storage did offer to pay the $200 fee to repair our dresser which is a lot…read moremore than the 60 cent per pound covered by their insurance. One positive I failed to note in my original review is that they did provide 45 days of free storage opposed to standard 30 days. For these reasons, I'm increasing my rating from 1 to 3 stars. ___________________ During the sales and scheduling process, Bold Moving was wonderful. They were flexible and accommodating. They even said they would pack and move liquids if they were not "Flammable or combustible items (gasoline, kerosene, propane, etc.). Everything changed once they showed up. The packers were very nice but told us they could not pack any liquids. When I followed up with the salesperson they responded, "I thought it was only flammable liquids, but you could pack non flammables in a plastic bin not in cardboard boxes in case it leaks." The real challenge started when scheduling the delivery of our items after they were in storage for about 6 weeks. I emailed two weeks in advance asking for a specific delivery date. It was accepted as the first available delivery date, and I was told they would call the day before to confirm the delivery time. When I didn't receive that call, I followed up with them first via email then via phone. I was told they would put our stuff on a truck, and it would be delivered "sometime early next week" which was about 5 days later. It was clear they would not make the date requested but no one reached out to tell us. This was extremely frustrating since I had a business trip the following week. I followed up daily but could not get a confirmed delivery date. I canceled my business trip on a Monday when someone told me they would going to try and deliver our items that week. He was very clear that he would contact me when there was an update. Therefore, I stopped following up. On Wednesday, I received a phone call from the driver. They were 20 minutes away from the empty house I was not at. Due to the lack of communication in the delivery process, everything felt like a fire drill. I lost money on the business trip that had to be rescheduled and incurred additional costs extending our temporary housing. But, I was relieved to finally have our things. The delivery team was also nice, but many items were broken. The leg on one of our dressers was broken. They blamed the packers because the dresser was just wrapped with all the original items inside making it heavier. Some dressers were emptied but some were still full. I could here the contents of our nightstands rattling around inside. Although wardrobe boxes were used, none of our clothes were hung up - just thrown in the box with the hangers on them. Kitchen items were just thrown in boxes. Some of boxes weren't even properly labeled - just "K" for kitchen. Lastly, the delivery team left scuff marks all over the walls with deep dings in some places on the wall. This was my worst moving experience ever. I would never recommend Bold Moving & Storage.

We contacted Chris and team to unload a truck that we had packed and driven ourselves from…read moreNashville. I contacted Monumental Movers 2 days prior to our arrival and they responded immediately offering to assist. Chris was super professional coordinating the service. The team arrived on time, inventoried the space, and got to work. They unloaded a truck full of all things from a three bedroom house in under three hours. Everything was handled with care and they offered to help stage our rooms. We couldn't recommend Monumental Moving more. They're outstanding! HIRE THEM.

Movers sent out without any equipment to use and project took twice as long as it should have. Not…read morethe young guys fault that did the job at all.

All My Sons replied within moments of my online submission for help through Yelp. I received a…read morephone call, Yelp messages, and text. Although I didn't use their service every one I communicated with ( Julia, Carlo, and Mike) were friendly, informative, and courteous. I'm waiting for my deposit refund and confirmation email, but strongly believe I'll receive it in the 3-5 days discussed.

Bait and switch pricing. A 1/4 mile away. 5 hours charged, around 800.00. The same move across…read moretown ran me 500. I also had to help move or it would have been longer. Reassembled most all my furniture Review to be updated. To note: the workers are hard working, but their professional pace and prioritizing from an hourly standpoint are below everyone else in Richmond

Best moving crew ever and I've moved so many times, this was so smooth and the team went above and…read morebeyond for us. I'll be using them again, they are highly recommended on Uhaul and I back those incredible reviews. Thanks for getting us out to Dulles last weekend. You guys rock! Appreciated all the hard teamwork! Thank you! Jen & M

I'm extremely disappointed in how Smooth Moves Cville is handling our broken TV situation in which…read moretheir workers insisted on moving our TV (probably because my partner is pregnant and the smaller mover has "8 kids and expecting more"), broke the TV and acknowledged they broke it but get back to the office and blame us. The office people had the nerve to tell me "the movers don't always know the policy" then why let someone represent your company make false promises IF THEY DON'T KNOW NOTHING. This is on top of being an hour late to the house we moved from, taking at least 3 breaks, and taking several pictures while inside our home for who knows what. Update: Rachel also likes to post as the company on facebook with the same lies as they continue to make. As I expressed there others should be concerned with going with a company that is not trustworthy or honest especially when it involves entering your personal space. Best to avoid. They may be the cheapest but you're definitely get the same customer service as the saying goes "you get what you pay for." Hire friends before them and don't even consider as a last resort.

Excellent Customer service with Sara at the front desk. She made the interaction pleasant and…read moreefficient. She took me to see the storage unit that fit my needs and showed me how to work the lock and then gave me the keys. The unit was a great size, for a great price, and the best part is its inside and air conditioned. The paperwork was a breeze, and she explained each step carefully and was very knowledgeable. I highly recommend the, for your storage needs.

So far, we are very impressed with this new self storage facility. We have had a storage space for…read moremany years, mostly for seasonal items and keepsakes. We just never have enough space, and lord knows this old house was built during a time when closet space wasn't a priority. The perks of Mini Price...a professional team. More than just "climate control " which at our previous space, meant, your 4 walls and a roof overhead to keep out rain, sun, snow. Mini Price actually has Air Conditioning, which makes it much more comfortable when needing to run in for something or to store something away. It feels very secure. My only gripe, would be, they advertise a price on their website, but that price is the "this is where they get you" per our salesperson. You can expect a pretty low price for the first 2 months and then the price goes way up. Apparently this place caters to short term clients, and it is a bargain if you just need a month or two. That being said, the price still isn't bad once you factor in that it is new, clean, AC, secure, a team of professionals on site to assist if needed, and ease of use. Though we did not take advantage of it, they even have moving trucks for move-in use, only fee is mileage. When we went to check this place out, the units with the size space we were seeking were fully occupied, so we ended up with a larger space for not much more than we were paying at the previous place. For that, the value is pretty good. Overall, so far so good. I would definitely recommend Mini Price for your self storage needs.

I would give 0 stars if I could…read more From the moment the crew arrived, it seemed like they had no interest in actually doing the job they were hired for. They moved extremely slowly, spent a significant amount of time standing around, and appeared completely disinterested in working. Before any work even began, one employee asked to use the bathroom, another had my husband sign paperwork, and then the entire crew went outside and informed us they needed to call a manager because they "might not be able to do the move." This was especially frustrating because we had clearly stated MULTIPLE TIMES before moving day that they were only moving furniture and packed boxes. Despite this, they repeatedly complained about "loose items" throughout the process, even after being told over and over that we were handling those items ourselves and only needed the furniture and boxes moved. We were told a manager would arrive in 15 minutes. Instead, we waited around 30 minutes while nothing got done. When the manager finally arrived, he moved just as slowly as the rest of the crew and immediately started focusing on the same "loose items" issue that had already been addressed numerous times. The situation became even more frustrating when the manager implied work would begin shortly, only for the story to suddenly change again to them being unable to do the move at all after he called another manager. What followed was more arguing about loose items rather than any effort to complete the job they were hired to perform. I have never seen or heard of a moving company refuse to move furniture and packed boxes when that is literally the service they were contracted to provide. The entire experience was unprofessional, disorganized, and a complete waste of our time. To make matters worse, we are still waiting on the refund that the owner stated we would receive. I would not recommend this company to anyone looking for reliable movers. *Edited to add - One of your guys claimed there was a litter box odor. Interestingly enough there are no animals. All we could smell when your crew entered the door was rank cigarettes which I'm sure most people don't want that smell being transferred to their belongings as second hand smoke is a health risk that literally can cause cancer. We watched the crew stand around and chain smoke while awaiting the manager so I'm sure the next persons belongings smelled lovely after that. Loose items were actively being taken care of as we told your crew several times that we were handing and we did. Your company failed to do its part and move the BOXES and FURNITURE that were EASILY accessible throughout the apartment. Looks like there's another review that had the same issues. Quit trying to blame each customer that had a negative experience with your company. You obviously have several issues to be sorted out and your pointing fingers at people paying you to do a job is not a good look.

I recently got On the Fly Moving to help me move my 1-bed apartment from Richmond to Henrico. The…read moremovers were very respectful about my items and made sure to strap them down once they were in the truck. They worked very efficiently especially moving items up 3 floors on an 85-degree day. The quote was quite accurate(even though I helped just a bit). There was a two-hour minium, even though it only took 1 hr 45mins to load, drive, and unload all of my items to the new apartment. Overall this was an excellent company for moving, and I will definitely use them again once I move!

I've had several ongoing storage spaces located at this facility since 2010 to which I've paid…read morethousands of dollars over the years. In December 2016, I'd condensed three spaces down to one space costing $216 each month which then I had set up recurring monthly payment from my bank account. It just occurred to me I haven't seen a recent charge on my bank statement, since April 2019. Sharon at the Patterson Ave office looked into my account saying James had tried to contact me, and had mailed letters ... I have never received any contacts or messages from Extra Attic. James lied or looked at the wrong contact info!! The company took it upon themselves to auction off the contents of my unit just a mere few days ago. My information on my account in their computer system was totally wrong. Everything is gone. Forever. After nine years. All of my family's heirlooms, furniture, jewelry, pictures. Gone. I'm so devastated. This MAJOR COMPANY SCREW UP would never have happened if Christine had still been employed at Extra Attic on Patterson Ave. Unbelievable.

This place has been helpful from the beginning. The lady up front is always helpful and kind. I…read morefeel like the location and facilities are safe and I don't worry about my entire house being stored there. Thank you!!